Senior UX Designer - Commercial

📍 Job Overview

Job Title: Senior UX Designer - Commercial

Company: 1-800-GOT-JUNK?

Location: Overland Park, KS, USA

Job Type: FULL_TIME

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-05-26T03:31:55.639

Experience Level: 7+ Years

Remote Status: Hybrid

🚀 Role Summary

• Lead end-to-end UX research and design processes for commercial products, ensuring a strong user-centric approach.

• Drive product strategy and decision-making through comprehensive user research, including usability testing, interviews, and field studies.

• Translate complex user insights into actionable design strategies, journey maps, and problem statements.

• Mentor and elevate the skills of junior and intermediate designers in research methodologies and strategic thinking.

• Collaborate closely with Product Managers and Engineers to advocate for customer needs throughout the product lifecycle.

📝 Enhancement Note: This role is positioned as a senior individual contributor with significant influence on product direction and team development, focusing on research-led design for commercial applications.

📈 Primary Responsibilities

• Champion and lead UX research initiatives across multiple commercial products, from planning and execution to synthesis and insight communication.

• Conduct a variety of research methods, including usability testing, in-depth interviews, surveys, and field studies, to uncover user behaviors and needs.

• Translate research findings into impactful deliverables such as journey maps, personas, problem statements, and opportunity definitions.

• Lead the full UX design process from discovery and concept development to high-fidelity designs and final handoff to engineering.

• Present research findings, design strategies, and product recommendations to cross-functional teams and executive stakeholders, emphasizing business impact.

• Mentor and coach junior designers, fostering a culture of research maturity and evidence-based design practices.

• Contribute to and evolve the company's design system, ensuring user insights inform scalable and consistent design patterns.

• Proactively identify knowledge gaps in customer understanding and propose strategic research plans to address them.

• Collaborate effectively within product triads (Product Manager, Engineering, Design) to ensure cohesive product development.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design and research leadership, with a strong emphasis on influencing product strategy and mentoring other designers, indicating a need for strong communication and strategic thinking skills beyond core design execution.

🎓 Skills & Qualifications

Education: While not explicitly stated, advanced knowledge in UX/UI design principles and research methodologies typically aligns with a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field.

Experience: 7+ years of progressive experience in UX and UI design, with a demonstrated track record in service design and ownership of complex research and design initiatives.

Required Skills:

• Proven expertise in leading end-to-end UX research and design processes.

• Advanced proficiency in qualitative and quantitative research methods (e.g., usability testing, interviews, surveys, field studies).

• Strong skills in synthesizing research data into actionable insights and strategic recommendations.

• Proficiency in design and prototyping tools, specifically Figma.

• Excellent workshop facilitation, presentation, and storytelling abilities to articulate user problems and research-backed decisions.

• Demonstrated experience mentoring junior designers, particularly in research planning, synthesis, and strategic articulation.

• Ability to translate insights into effective journey maps, problem statements, and design strategies.

Preferred Skills:

• Experience designing for B2B, internal tools, or enterprise platforms.

• Familiarity with specialized research tools such as UserTesting, Dovetail, Maze, or Lookback.

• Passion for elevating research maturity within an organization and guiding others in evidence-based design practices.

• Experience contributing to or managing design systems.

📝 Enhancement Note: The emphasis on 7+ years of experience, leadership in research, and mentoring suggests this role is for a seasoned UX professional who can operate independently and elevate the team's capabilities, particularly in research-driven product development.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end UX design projects demonstrating a strong research foundation.

• Include detailed case studies highlighting the research process, problem definition, ideation, design solutions, and measurable outcomes.

• Provide examples of how user insights directly influenced product decisions and strategy.

• Demonstrate proficiency in Figma for wireframing, prototyping, and high-fidelity design.

Process Documentation:

• Clearly articulate your approach to user research, from planning and recruitment to synthesis and reporting.

• Detail your process for translating research findings into user-centered design solutions.

• Illustrate how you collaborate with product managers and engineers throughout the product development lifecycle.

• Showcase your methodology for presenting research insights and design recommendations to stakeholders.

📝 Enhancement Note: A strong portfolio is critical for this role, as it will be used to evaluate the candidate's research leadership, strategic thinking, and ability to drive product decisions through evidence-based design. The expectation is for detailed case studies that go beyond aesthetics to demonstrate impact.

💵 Compensation & Benefits

Salary Range: For a Senior UX Designer in Overland Park, KS, with 7+ years of experience, the estimated salary range is typically between $110,000 - $150,000 annually. This estimate is based on industry benchmarks for senior design roles in mid-sized tech companies, considering the cost of living in the Kansas City metropolitan area. Actual salary offered will be commensurate with education, experience, and internal parity.

Benefits:

• Competitive Salary

• Company Profit Sharing Program

• Comprehensive Extended Health & Dental Benefits

• Generous Paid Time Off, including annual vacation and personal days

• Hybrid Work Environment, offering flexibility

• Professional Development Opportunities to support ongoing career growth

• Access to Health and Wellness Programs

Working Hours: Full-time position, with an estimated 40 hours per week. The hybrid model offers flexibility, balancing remote work with several days per month in the office for collaboration.

📝 Enhancement Note: The salary estimation is based on general market data for senior UX roles in the specified region and experience level. Specific compensation details are subject to internal parity and individual qualifications, as stated by the company.

🎯 Team & Company Context

🏢 Company Culture

Industry: Junk Removal Services (O2E Brands portfolio includes 1-800-GOT-JUNK?, WOW 1 DAY, and Shack Shine). This industry requires efficient logistics, customer service excellence, and a focus on operational efficiency.

Company Size: O2E Brands is a significant organization, evidenced by its multiple "Best Workplaces" awards and a broad service offering. This implies a structured environment with opportunities for impacting large-scale operations.

Founded: While the founding date of 1-800-GOT-JUNK? is not provided, its longevity and recognition as a "Best Workplace" for 14 years suggest a stable and established company culture that values its employees and fosters growth.

Team Structure:

• The UX team likely operates within a product development structure, potentially organized by product lines or functional areas.

• As a Senior UX Designer, you will likely report to a Head of Design, UX Lead, or Director of Product.

Methodology:

• The company emphasizes a research-led design approach, indicating a commitment to data-driven decision-making and understanding customer needs.

• Design system development suggests a focus on scalability, consistency, and efficient product development.

• Mentoring and coaching junior designers point towards a culture of knowledge sharing and continuous improvement within the design team.

Company Website: https://www.1800gotjunk.com/

📝 Enhancement Note: The company's focus on service excellence in junk removal, coupled with its recognition as a top workplace, suggests a culture that balances operational efficiency with employee well-being and a strong customer-centric ethos. The UX team plays a crucial role in optimizing the digital experience for both customers and internal operations.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as Senior UX Designer, indicating a mid-to-senior level position. It requires demonstrated expertise in UX research and design, the ability to lead complex initiatives, and the capacity to mentor others. The scope includes influencing product strategy and contributing to the evolution of design processes.

Reporting Structure: You will likely report to a design leadership role, such as a Design Manager, Director of Product Design, or Head of UX. You will work closely with Product Managers and Engineering leads within specific product teams, often referred to as product triads.

Operations Impact: As a Senior UX Designer, your impact will be measured by your ability to:

• Drive user satisfaction and adoption of commercial products through superior user experience.

• Influence product roadmaps and feature prioritization based on research insights.

• Improve operational efficiency for internal users or commercial clients by simplifying complex workflows.

• Contribute to the company's overall business objectives by creating effective and engaging digital solutions.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies or product domains (e.g., B2B platforms, internal tools).

• Leadership Track: Transition into a Lead UX Designer or UX Manager role, managing a team and strategic design initiatives.

• Cross-functional Advancement: Leverage UX expertise to move into Product Management or related strategic roles.

• Skill Development: Access professional development opportunities, workshops, and conferences to stay current with UX trends and technologies.

📝 Enhancement Note: The Senior UX Designer role offers a clear path for career progression, either into management or deeper specialization, with a strong emphasis on influencing product strategy and contributing to the company's growth through user-centered design.

🌐 Work Environment

Office Type: The company utilizes a hybrid work model, meaning the role involves a combination of remote work and in-office collaboration. The Overland Park location serves as a "Junktion Hub."

Office Location(s): Overland Park, KS, 66202. Specific details on office accessibility or amenities are not provided but can be inferred to support hybrid collaboration.

Workspace Context:

• The hybrid model is designed to balance individual focus time with in-person collaboration, team alignment, and company connection days.

• The office environment is expected to support collaborative work, workshops, and team meetings essential for UX design processes.

• Access to necessary design tools and technology will be provided, with an expectation of proficiency in tools like Figma.

Work Schedule: This is a full-time position, with standard working hours likely aligned with US business hours in the Central Time Zone. The hybrid arrangement offers flexibility, with specific expectations for in-office days each month to facilitate teamwork and strategic alignment.

📝 Enhancement Note: The hybrid work environment is a key feature, suggesting a company that values flexibility while recognizing the importance of face-to-face interaction for collaboration, innovation, and building team cohesion within the design and product development functions.

📄 Application & Portfolio Review Process

Interview Process:

• Pre-Screen: An initial conversation to discuss your experience, career aspirations, and enthusiasm for the role and company.

• Interviews: Two or more interviews with various team members, including structured competency-based and scenario-based questions to assess skills and fit.

• Presentation/Assessment: A practical exercise or presentation designed to evaluate your design process, research capabilities, and strategic thinking. This is where your portfolio will be heavily leveraged.

• References & Background Check: Standard procedural step for final candidates.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the problem, your role, the process, and the measurable results of your projects. Quantify impact where possible (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores).

• Showcase Research Leadership: Dedicate sections of your case studies to your research methodologies, synthesis, and how insights informed design decisions. Highlight your ability to uncover the "why" behind user behaviors.

• Demonstrate Figma Proficiency: Include examples of your work in Figma, showcasing your ability to create wireframes, interactive prototypes, and high-fidelity designs.

• Storytelling: Present your projects as compelling narratives. Explain the context, challenges, your strategic approach, and the ultimate outcome.

• Tailor to the Role: Emphasize projects relevant to commercial applications, B2B contexts, or internal tools if possible, aligning with the "Commercial" aspect of the job title.

Challenge Preparation:

• Prepare to discuss your approach to ambiguous problems and how you bring clarity through research.

• Be ready to articulate your mentoring philosophy and how you help others grow in research and design.

• Practice presenting your work concisely and effectively, anticipating questions about your decision-making process and the business impact of your designs.

• Familiarize yourself with 1-800-GOT-JUNK?'s services and target audience to better contextualize your examples.

📝 Enhancement Note: The interview process emphasizes structured assessments and a presentation, making a well-prepared portfolio that clearly demonstrates research-driven design and strategic impact essential for success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UX/UI design, wireframing, prototyping, and collaboration. Candidates must be proficient.

• Prototyping Tools: Proficiency in Figma's prototyping features is required.

• Design System Tools: Experience contributing to or utilizing design systems is valued.

Analytics & Reporting:

• While not explicitly listed, familiarity with analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) would be beneficial for understanding user behavior data and measuring design impact.

CRM & Automation:

• Preferred Tools (Familiarity): UserTesting, Dovetail, Maze, Lookback. These tools are commonly used for remote usability testing, research synthesis, and feedback collection.

• Internal Tools: Experience with internal enterprise platforms or B2B applications is preferred, suggesting the need to adapt to potentially complex business workflows.

📝 Enhancement Note: Proficiency in Figma is a core requirement. Familiarity with specific research tools like UserTesting and Dovetail is preferred, indicating a strong emphasis on robust user research practices within the product development lifecycle.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the needs of both commercial clients and internal users.

• Data-Driven Decision Making: Utilizing research insights and performance metrics to guide product strategy and design choices.

• Collaboration & Teamwork: Working effectively within cross-functional teams (Product, Engineering, Research) to achieve common goals.

• Continuous Improvement: A mindset of ongoing learning and refinement of processes, designs, and team capabilities.

• Impact & Results: Focusing on delivering tangible business value and positive user outcomes.

Collaboration Style:

• Product Triads: Working closely with Product Managers and Engineers as a cohesive unit, fostering shared ownership and alignment.

• Research Advocacy: Proactively sharing user insights and advocating for user needs across the organization.

• Mentorship & Knowledge Sharing: Actively contributing to the growth of fellow designers through coaching and sharing best practices.

• Cross-functional Workshops: Facilitating sessions to align stakeholders, brainstorm solutions, and gather input.

📝 Enhancement Note: The company culture appears to value collaboration, data-informed decisions, and a strong focus on customer experience, which are all critical for successful UX design within a commercial context. The emphasis on mentorship suggests a supportive team environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research and Design Velocity: Effectively integrating rigorous user research into fast-paced product development cycles.

• Influencing Stakeholders: Communicating complex research findings and design recommendations persuasively to diverse audiences, including executives.

• Designing for Commercial/B2B: Understanding and addressing the unique needs and workflows of business clients or internal operational users, which can differ significantly from B2C.

• Elevating Research Maturity: Continuing to champion and embed evidence-based design practices across product teams.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunities to explore and implement cutting-edge qualitative and quantitative research methodologies.

• Leadership Development: Potential to grow into a design leadership role, managing teams and strategic design direction.

• Industry Exposure: Involvement in projects that impact a well-known brand in the service industry, offering unique insights into customer acquisition and retention.

• Skill Enhancement: Access to professional development resources, workshops, and potentially conferences to stay abreast of UX trends and technologies.

📝 Enhancement Note: This role presents an opportunity to tackle complex design challenges within a well-established brand, with significant potential for professional growth and skill development in a research-intensive environment.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used user research to pivot a product strategy. What was the outcome?" (Focus on research impact and strategic influence)

• "How would you approach designing a new feature for our commercial clients, considering their unique workflow needs?" (Prepare to discuss your research and design process for B2B/commercial applications)

Company & Culture Questions:

• "What excites you about 1-800-GOT-JUNK? and our mission?" (Research the company's brand, services, and values)

• "How do you contribute to a positive and collaborative team environment?" (Connect your collaboration style to the company's values)

Portfolio Presentation Strategy:

• Structure: Organize your presentation by project, clearly outlining the problem, your role, the research conducted, design decisions, and outcomes.

• Highlight Research: Dedicate significant time to explaining your research process, synthesis, and how insights directly informed your design solutions.

• Demonstrate Figma Skills: Be ready to showcase interactive prototypes and high-fidelity designs within Figma, explaining your design choices.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the business and user impact of your work.

• Storytelling: Craft a compelling narrative for each project, making it engaging and easy to follow for the interview panel.

📝 Enhancement Note: Be prepared to demonstrate not just design skills but strong research leadership, strategic thinking, and the ability to mentor. Your portfolio presentation is a critical component for showcasing these capabilities.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided application link on the Ultipro platform.

• Curate Your Portfolio: Select 2-3 of your strongest projects that best demonstrate your end-to-end UX research and design process, particularly those with a commercial, B2B, or complex workflow component. Ensure each case study clearly articulates the problem, your role, research methodologies, design solutions, and measurable outcomes.

• Optimize Your Resume: Highlight your 7+ years of experience, specific UX research methodologies used, proficiency in Figma, and any experience mentoring designers. Use keywords from the job description such as "user research," "product strategy," "Figma," "service design," and "mentoring."

• Prepare Your Presentation: Practice presenting your portfolio projects concisely and effectively. Be ready to articulate your thought process, research insights, and the impact of your work. Anticipate questions about your decision-making and collaboration.

• Research the Company: Understand 1-800-GOT-JUNK?'s services, target audience, and company values. Familiarize yourself with the O2E Brands portfolio and their reputation as a "Best Workplace."

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.