Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: GTT

Location: US Texas Metro Remote (with potential for hybrid in Denver)

Job Type: Full-Time

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-06-02

Experience Level: Mid-Senior Level (3-6 years preferred, 5-10 years implied by AI analysis)

Remote Status: Primarily Remote, with one intentional in-office collaboration day per week for Denver-based employees.

🚀 Role Summary

• Spearhead the end-to-end user experience for GTT's channel partner ecosystem, driving significant improvements in their journey and engagement.

• Leverage user research, behavioral data, and design principles to inform and iterate on complex B2B enterprise solutions, focusing on simplification and efficiency.

• Collaborate extensively with cross-functional teams, including product management, engineering, and fellow UX designers, to deliver cohesive and impactful product experiences.

• Contribute to and maintain a robust Figma component library, ensuring design consistency, scalability, and adherence to accessibility standards across all product touchpoints.

📝 Enhancement Note: While the title is "Senior UX Designer," the responsibilities and required experience (3-6 years) suggest a role that blends individual contributor UX design with elements of product ownership and strategic problem-solving within a B2B SaaS environment. The "Senior" designation likely implies a need for strong autonomy, problem-solving in ambiguity, and the ability to influence design direction. The emphasis on "channel partner experience" indicates a focus on B2B customer success and partner enablement platforms.

📈 Primary Responsibilities

• Own and meticulously manage the complete user journey for GTT's channel partners, from initial engagement to ongoing utilization of GTT's platform and services.

• Conduct comprehensive user research, including interviews, surveys, and behavioral data analysis, to deeply understand partner needs, pain points, and workflows.

• Translate research findings into intuitive and actionable design artifacts, such as user personas, journey maps, information architecture diagrams, user flows, wireframes, and interactive prototypes.

• Collaborate closely with product managers to define product strategy and roadmap, ensuring that UX design decisions align with business objectives and technical feasibility.

• Partner with engineering teams throughout the development lifecycle to ensure accurate implementation of designs, conduct design QA, and address any technical constraints effectively.

• Contribute to the growth and maintenance of GTT's design system and Figma component library, advocating for best practices in usability, accessibility, and visual consistency.

• Develop and present compelling design rationales and user insights to stakeholders, including business leaders, product teams, and engineering, to drive informed decision-making.

• Proactively identify opportunities for UX improvements and innovation within the partner portal and related GTT platforms.

📝 Enhancement Note: The core responsibility of owning the "end-to-end channel partner experience" is critical. This implies a deep dive into understanding the B2B partner lifecycle, from onboarding and sales enablement to service management and support. The role requires not just designing interfaces but also understanding the business processes that support these partners.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Graphic Design, Interaction Design, Human-Computer Interaction (HCI), Human Factors, or a related field, or equivalent practical experience. Experience:

• 3-6 years of professional experience in UX Design, Product Design, or a closely related role, with a strong preference for B2B or enterprise software environments.

• Demonstrated experience in designing and shipping digital products that have had a tangible impact on user behavior and business outcomes.

• Proven ability to work effectively in ambiguous environments, making fast, informed decisions with incomplete information. Required Skills:

• Deep understanding of UX Laws, Usability Heuristics, and established Design Principles, with the ability to apply them effectively and articulate their rationale to diverse audiences.

• Proficiency in creating comprehensive Information Architecture (IA), user flows, and interactive prototypes to visualize and communicate complex process simplifications.

• Strong visual design skills with a portfolio showcasing shipped work and measurable real-world impact.

• Experience with design systems, component libraries, and a solid understanding of accessibility principles (WCAG standards).

• Expertise in design and collaboration tools, including Figma (mandatory), Jira, Mural, and Microsoft 365.

• Excellent communication and storytelling skills, with the ability to explain complex design decisions simply and concisely to technical and non-technical stakeholders.

• A generalist mindset with a bias for action, comfortable tackling diverse design challenges. Preferred Skills:

• Experience working within the telecom, networking, or B2B SaaS industries.

• Familiarity with UX research and testing tools such as Maze, Sprig, or similar platforms.

• Experience with Adobe products, Polymet, Cursor, or other advanced design/development tools.

• Proficiency or strong curiosity in AI-augmented design workflows and tools like ChatGPT or Claude.

• Experience working with distributed teams across multiple time zones (e.g., India, EU, UK, U.S.).

• Familiarity with telecommunications concepts such as DIA, SD-WAN, and SASE.

📝 Enhancement Note: The "Required Skills" emphasize autonomy and a "generalist" approach. The "Preferred Skills" highlight a desire for specific industry experience and advanced technical/AI tool familiarity, suggesting the company is forward-thinking and values individuals who can adapt to emerging technologies within their domain. The "AI-augmented design workflows" preference is a strong indicator of the company's interest in leveraging cutting-edge tools.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio demonstrating end-to-end UX design ownership, showcasing a minimum of 3-6 shipped projects with clear evidence of real-world impact.

• Detailed case studies that articulate the problem, your design process (research, ideation, prototyping, testing), your specific contributions, and the quantifiable outcomes achieved.

• Examples of how you have simplified complex processes and workflows, particularly in a B2B or enterprise context.

• Demonstration of your ability to work with and contribute to design systems or component libraries, including examples of reusable UI elements.

• Evidence of strong visual design and interaction design skills, balancing aesthetics with functionality. Process Documentation:

• Showcase examples of how you document your design process, including user research summaries, journey maps, IA diagrams, user flows, and wireframes.

• Illustrate your approach to collaborating with product managers and engineers, including how you hand off designs and conduct design QA.

• Provide examples of how you have used data and user feedback to iterate and improve designs post-launch.

• Highlight your understanding of accessibility principles and how they are integrated into your design and documentation practices.

📝 Enhancement Note: For a Senior UX Designer role, the portfolio is paramount. It needs to go beyond just showcasing aesthetics; it must demonstrate strategic thinking, problem-solving prowess, and a clear understanding of how design impacts business objectives and user behavior in a complex B2B environment. Quantifiable results are key.

💵 Compensation & Benefits

Salary Range:

• Based on GTT's status as a global networking and security provider, the remote nature of the role, and the Senior UX Designer title with 3-6 years of experience, a competitive salary range for this position in the US is estimated between $110,000 - $150,000 per year. This estimate is derived from industry benchmarks for similar roles in major US tech hubs and remote positions, factoring in the specific skill set and experience level required. Benefits:

• Comprehensive health insurance (medical, dental, vision) with potential for HSA/FSA contributions.

• Retirement savings plan (e.g., 401(k)) with potential company matching.

• Generous paid time off (PTO), including vacation, sick leave, and paid holidays.

• Professional development opportunities, including access to training, conferences, and certifications relevant to UX and design.

• Potential for stock options or performance-based bonuses.

• Home office stipend or equipment to support remote work efficiency.

• Employee Assistance Program (EAP) for mental health and well-being support. Working Hours:

• Standard full-time role, typically 40 hours per week.

• Flexibility in daily scheduling is expected, with core collaboration hours to accommodate distributed teams across various time zones.

• For Denver-based employees, one intentional in-person collaboration day per week is required.

📝 Enhancement Note: The salary range is an estimation based on typical compensation for Senior UX Designers in the US, adjusted for a remote role and the company's industry. Actual compensation will vary based on specific location, candidate experience, and negotiation. The benefits listed are standard for established tech companies and are tailored to support remote employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Networking and Security as a Service Provider (Global Tier 1 Network)

Company Size: GTT typically falls within the 1,000-5,000 employees range, indicating a substantial organization with established processes but still agile enough for cross-functional collaboration. This size often means opportunities for impact while having access to resources.

Founded: 1997. With a history dating back to the late 90s, GTT has evolved significantly, adapting to the dynamic telecommunications and IT landscape. This longevity suggests resilience and a deep understanding of enterprise technology needs.

Team Structure:

• The UX team is likely part of a larger Product or Engineering organization. The Senior UX Designer will report to a UX Lead, Design Manager, or Head of Product Design.

• This role involves close collaboration with Product Managers, Software Engineers, UX Researchers, and potentially Marketing or Sales Enablement teams.

• Cross-functional collaboration is a key aspect, with regular interaction across different departments and potentially with external channel partners themselves. Methodology:

• GTT emphasizes a "Greater Technology Together" approach, highlighting collaboration and partnership.

• The company utilizes a single global technology platform (GTT Envision) to orchestrate and automate enterprise networks, suggesting a focus on integrated systems and efficient workflows.

• Data-driven decision-making is implied through the emphasis on research and behavioral data to inform design.

• Agile methodologies are likely employed for product development, requiring UX designers to be adaptable and responsive to iterative feedback.

Company Website: www.gtt.net

📝 Enhancement Note: GTT's position as a global leader in networking and security suggests a professional, technically sophisticated, and customer-centric culture. The "Greater Technology Together" slogan emphasizes partnership and integrated solutions. The size and history indicate a stable yet evolving company with a significant market presence.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Individual Contributor. It requires a strong foundation in UX principles and practices, with the expectation of leading design initiatives, mentoring junior designers, and influencing product strategy. The ability to "own the end-to-end channel partner experience" signifies a high degree of responsibility and autonomy.

Reporting Structure: The Senior UX Designer will likely report to a Design Manager or Head of UX/Product Design. They will work collaboratively with Product Managers and Engineering leads on specific product initiatives.

Operations Impact: The UX Designer's work directly impacts the usability, efficiency, and adoption of GTT's platforms by its crucial channel partners. By simplifying complex processes and improving the overall partner experience, this role directly contributes to partner satisfaction, retention, and ultimately, GTT's revenue growth and market competitiveness. A well-designed partner experience can reduce support costs and increase partner-led sales.

Growth Opportunities:

• Design Leadership: Potential to move into a Lead UX Designer or Design Manager role, managing a team of designers and setting design vision for specific product areas.

• Specialization: Opportunity to deepen expertise in specific areas such as B2B SaaS UX, channel partner ecosystems, or advanced UX research methodologies.

• Product Strategy: Involvement in higher-level product strategy discussions, influencing the product roadmap and business direction through user-centered insights.

• Mentorship: Opportunity to mentor junior designers, fostering their growth and contributing to the overall skill development of the UX team.

• Industry Expertise: Building deep knowledge within the telecom and networking sector, becoming a subject matter expert in enterprise B2B UX.

📝 Enhancement Note: The "Senior" title implies a pathway for leadership and increased strategic influence. Growth is likely tied to both deepening UX expertise and expanding business acumen within the specific domain of enterprise networking and security solutions.

🌐 Work Environment

Office Type: This role is primarily remote, with flexibility in daily work location. For employees based in Denver, there is a requirement for one intentional in-person collaboration day per week. This hybrid model aims to balance the benefits of remote work with the value of face-to-face interaction for key collaborative activities.

Office Location(s):

• The role is designated as "US Texas Metro Remote," indicating flexibility within Texas metro areas.

• Denver, Colorado is also mentioned as a location where employees are expected to be based if opting for the hybrid model, with one mandatory in-office day.

• GTT has a global presence, so the broader team is distributed across multiple regions. Workspace Context:

• The remote-first nature means the workspace is primarily home-based, requiring self-discipline and effective time management.

• Collaboration tools like Figma, Jira, Mural, and Microsoft 365 are essential for seamless interaction with distributed teams.

• The Denver office, when utilized, will serve as a hub for focused team collaboration, workshops, and strategic planning sessions.

• The company culture encourages partnership and continuous improvement, suggesting an environment where ideas are shared and feedback is actively sought. Work Schedule:

• Standard 40-hour work week with flexibility in daily start and end times.

• Core collaboration hours will be established to ensure effective team communication and project synchronization across different time zones.

• The hybrid requirement for Denver-based employees means a structured weekly schedule with one designated office day.

📝 Enhancement Note: The "US Texas Metro Remote" designation offers significant geographical flexibility within Texas, while the Denver mention specifies a location for hybrid work. This hybrid model is a key aspect of the work environment, requiring candidates to be comfortable with both remote autonomy and structured in-office collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, experience alignment, and cultural fit.

• Hiring Manager Interview: A deeper dive into your experience, problem-solving approach, and understanding of UX principles. Expect questions about your portfolio and past projects.

• Portfolio Presentation & Design Challenge: A critical stage where you will present 1-2 key projects from your portfolio, explaining your process and impact. You may also be given a small, timed design exercise or a take-home challenge focusing on a specific problem relevant to GTT's business.

• Team Interviews: Meetings with other UX designers, product managers, and engineers to assess collaboration style, technical understanding, and fit within the team dynamic.

• Final Interview: Potentially with a senior leader (e.g., Head of Product/Design) to discuss strategic thinking and long-term vision.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your end-to-end UX process, problem-solving skills, and impact, particularly those relevant to B2B SaaS or partner experiences.

• Tell a Story: For each project, clearly articulate the problem statement, your role and responsibilities, the research and design methodologies used, key decisions made, challenges encountered, and the measurable outcomes. Use visuals effectively.

• Highlight Impact: Quantify your contributions whenever possible (e.g., "increased partner engagement by X%", "reduced task completion time by Y%", "improved conversion rates by Z%").

• Demonstrate Process: Walk through your thought process, not just the final deliverables. Show how you arrived at your solutions.

• Be Prepared for Questions: Anticipate questions about your design choices, how you handled trade-offs, how you collaborated with stakeholders, and how you would approach future challenges.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly research GTT, its products (SASE, SD-WAN, networking services), and its target audience (enterprise, channel partners).

• Emphasize Process: For any design exercise, focus on demonstrating a structured approach, even if time is limited. Outline your assumptions, research needs, and key design decisions.

• Think About Business Impact: Consider how your design solutions align with GTT's business goals, such as partner retention, revenue growth, or operational efficiency.

• Communicate Clearly: Practice articulating your ideas concisely and persuasively.

📝 Enhancement Note: The interview process is typical for senior design roles, with a strong emphasis on the portfolio and practical application of UX skills. The design challenge will likely assess problem-solving and strategic thinking within GTT's business context.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Proficiency is a must, including experience with component libraries and design systems.

• Jira: For project management, task tracking, and collaboration with engineering teams.

• Mural: A digital whiteboard tool for collaborative brainstorming, workshops, and journey mapping.

• Microsoft 365: Includes Word, Excel, PowerPoint, Outlook, Teams – standard productivity and communication tools.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) is beneficial for understanding user behavior and measuring design impact, though direct expertise might not be required unless specified.

• Ability to interpret data and translate insights into design recommendations. CRM & Automation:

• Understanding of CRM systems (e.g., Salesforce) and marketing automation platforms is advantageous, given the focus on channel partners and B2B SaaS.

• Familiarity with how UX design integrates with these systems to support sales and partner enablement processes. Other Tools (Preferred):

• Maze / Sprig: For rapid usability testing and gathering user feedback on prototypes.

• Adobe Products (e.g., Photoshop, Illustrator): For advanced image editing or asset creation if needed.

• Polymet, Cursor: Potentially related to specific development workflows or specialized design tasks.

• ChatGPT / Claude: For leveraging AI in research, content generation, or ideation.

📝 Enhancement Note: Figma is explicitly called out as a required proficiency, underscoring its centrality to the role. The inclusion of AI tools like ChatGPT and Claude in the preferred list indicates a forward-looking approach to design tooling.

👥 Team Culture & Values

Operations Values:

• Customer First (Customer Facing): A strong emphasis on understanding and serving the needs of GTT's internal and external customers, particularly channel partners. This translates to designing solutions that genuinely add value and foster strong relationships.

• Continuous Improvement: A drive to constantly enhance processes, systems, and products, moving from a "best effort" mentality to a results-oriented approach. This means embracing iteration and actively seeking ways to optimize efficiency and responsiveness.

• Operational Excellence: A focus on creating system-driven processes for consistency and scalability, ensuring that operations and product delivery are reliable and predictable. The goal is to maximize positive customer impact and anticipate future needs.

• Collaboration & Partnership: The "Greater Technology Together" ethos suggests a culture where teamwork, open communication, and shared ownership are highly valued.

Collaboration Style:

• Cross-functional Integration: Expect to work closely with Product Managers and Engineers, actively participating in team ceremonies and providing UX input throughout the product lifecycle.

• User Advocacy: Regularly articulating user needs and insights to the team and stakeholders, championing the user perspective in decision-making.

• Workshop Facilitation: Leading or co-leading workshops to align teams on strategy, map user journeys, brainstorm solutions, and prioritize features.

• Feedback Exchange: An open environment where constructive feedback is given and received, fostering continuous learning and improvement.

📝 Enhancement Note: The emphasis on "Customer First" and "Continuous Improvement" aligns with modern product development philosophies. The "Operational Excellence" component suggests that efficiency and scalability are key drivers in how GTT designs and implements solutions.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of B2B Partner Ecosystems: Navigating the intricate needs and workflows of diverse channel partners and translating them into a cohesive, user-friendly experience.

• Balancing Stakeholder Needs: Effectively managing expectations and priorities from various internal stakeholders (product, engineering, sales, marketing) while advocating for user-centered design.

• Working in Ambiguity: Adapting to evolving business requirements and technical landscapes, making informed decisions with incomplete information.

• Driving Design Adoption: Ensuring that new designs and features are effectively adopted by partners and that the impact of UX initiatives is clearly measured and communicated.

• Integrating AI: Effectively incorporating AI-augmented design workflows without compromising core design principles or user experience quality.

Learning & Development Opportunities:

• Deep Dive into Telecom/Networking: Gaining specialized knowledge in GTT's core product areas (SASE, SD-WAN, enterprise networking) to become a domain expert.

• Advanced UX Methodologies: Opportunities to explore and implement cutting-edge UX research and design techniques.

• Leadership Skills: Developing skills in mentorship, team leadership, and strategic design planning.

• AI in Design: Experimenting with and mastering AI-powered design tools and workflows.

• Industry Exposure: Potential to attend relevant industry conferences or training sessions to stay abreast of trends in UX, technology, and the telecommunications sector.

📝 Enhancement Note: The challenges are typical for a senior role in a complex B2B tech environment, requiring strong problem-solving and strategic thinking. Growth opportunities are geared towards deepening expertise and advancing into leadership roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you owned the end-to-end user experience for a complex product or feature. What was your process, what were the challenges, and what was the outcome?" (Focus on your ownership, process, and quantifiable results.)

• "How do you approach simplifying complex workflows for enterprise users? Can you provide an example from your portfolio?" (Demonstrate your ability to abstract and rationalize complex systems.)

• "How do you balance competing priorities and feedback from different stakeholders (e.g., Product, Engineering, Sales) when designing a solution?" (Highlight your communication, negotiation, and user advocacy skills.)

• "Walk me through a challenging design decision you had to make, and how you used data or research to support your choice." (Show your analytical and evidence-based approach.) Company & Culture Questions:

• "What interests you about GTT and our mission of 'Greater Technology Together'?" (Research GTT's recent news, products, and market position.)

• "How do you contribute to a collaborative team environment, especially within a distributed or hybrid setup?" (Emphasize your communication, proactivity, and teamwork skills.)

• "How do you ensure your designs are accessible and inclusive?" (Discuss your understanding of WCAG and your practical application.)

• "What are your thoughts on leveraging AI in the design process? How do you see it impacting UX roles?" (Show your curiosity and balanced perspective on new technologies.) Portfolio Presentation Strategy:

• Structure Each Case Study: Problem -> Your Role -> Process (Research, Ideation, Design, Testing) -> Solution -> Outcome (Quantifiable Results).

• Focus on Impact: Clearly articulate the business value and user benefits of your work. Use metrics where possible.

• Explain Your Decisions: Be ready to defend your design choices, explaining the "why" behind them, supported by research or data.

• Keep it Concise: Aim for clarity and brevity. While detailed, ensure you can present key information efficiently.

• Practice Your Pitch: Rehearse your presentation to ensure a smooth flow and confident delivery. Be prepared to answer in-depth questions about any aspect of your work.

📝 Enhancement Note: Preparation should focus on demonstrating not just design skills, but also strategic thinking, business acumen, and a collaborative mindset relevant to GTT's B2B focus and "Greater Technology Together" ethos.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the GTT careers portal link provided.

• Customize Your Resume: Tailor your resume to highlight experience in B2B SaaS, enterprise design, channel partner solutions, and proficiency with the required tools (especially Figma). Quantify achievements and use keywords from the job description.

• Prepare Your Portfolio: Select 2-3 of your strongest, most relevant projects that showcase end-to-end UX ownership, problem-solving, and impact. Ensure case studies are well-structured, visually appealing, and highlight quantifiable results.

• Practice Your Presentation: Rehearse presenting your portfolio projects, focusing on clear communication, strategic rationale, and measurable outcomes. Be ready to discuss your design process and decision-making.

• Research GTT: Understand GTT's business, its products (SASE, SD-WAN, networking), its target audience, and its company culture ("Greater Technology Together"). This will help you tailor your answers and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.