Senior UX Design Manager

📍 Job Overview

Job Title: Senior UX Design Manager
Company: Progress
Location: Bengaluru, India
Job Type: Full-Time Regular Employee
Category: User Experience (UX) Design Management
Date Posted: 2026-05-04
Experience Level: 10+ Years (5+ years in leadership)
Remote Status: Hybrid

🚀 Role Summary

• Lead and mentor a team of UX Designers focused on driving innovation and customer impact within the ShareFile product line.
• Champion a customer-centered design process, integrating research, usability testing, and iterative learning to inform product strategy and roadmap.
• Foster a collaborative environment where design is a strategic partner, emphasizing product thinking, systems thinking, and measurable outcomes.
• Elevate UX maturity across the organization by establishing and evolving design standards, patterns, and operational improvements.
• Partner closely with Product Management and Engineering leadership to shape cohesive, intuitive, and outcome-driven digital experiences for a global B2B SaaS audience.

📝 Enhancement Note: While the core role is UX Design Management, the emphasis on B2B SaaS, product strategy, systems thinking, and driving measurable outcomes positions this role as highly aligned with Revenue Operations and Go-To-Market (GTM) strategy, focusing on enhancing user adoption, retention, and customer lifetime value through superior product experiences. The mention of ShareFile and its customer base (90,000 customers, 3 million users) highlights a significant operational scope.

📈 Primary Responsibilities

• Lead, coach, and develop a team of UX Designers, fostering an environment of accountability, continuous growth, and high-quality design output.
• Define and advocate for a strong customer-centered design process, leveraging research, usability testing, and analytics to guide decision-making.
• Collaborate with Product Management and Engineering leadership to shape product strategy, define roadmaps, and ensure alignment on vision and execution.
• Drive the creation of intuitive, scalable, and cohesive user experiences across the ShareFile product ecosystem.
• Establish and evolve UX standards, design patterns, and a unified design system to ensure consistency and efficiency.
• Balance customer needs, business objectives, technical feasibility, and long-term product quality in design decisions.
• Advocate for accessibility, usability, and interaction design best practices across all digital touchpoints.
• Support designers in enhancing their product thinking, communication, storytelling, and systems thinking capabilities.
• Foster strong cross-functional relationships and alignment with key stakeholders across Product, Engineering, and other relevant departments.
• Influence decision-making by presenting clear rationale, compelling evidence, and actionable customer insights.
• Contribute to scaling UX maturity within the organization through leadership, mentorship, and operational enhancements.
• Continuously refine and improve the team's processes for exploring, prototyping, validating, and delivering innovative design solutions.

📝 Enhancement Note: The responsibilities emphasize strategic leadership, cross-functional collaboration, and process improvement, which are critical in operations roles. The focus on "outcome-driven experiences" and "measurable outcomes" directly aligns with the operational mandate of driving business impact.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio and demonstrated experience in user-centered design principles are paramount. A degree in Human-Computer Interaction (HCI), Design, Psychology, or a related field is often beneficial.
Experience: A minimum of 10 years in design, with at least 5 years in a leadership role managing UX or Product Design teams. Experience within B2B, SaaS, or enterprise product environments is essential.

Required Skills:

• 10+ years of overall design experience.
• 5+ years of experience leading UX or Product Design teams.
• Proven experience in B2B, SaaS, or enterprise product environments.
• Strong foundation in user-centered design principles, Information Architecture (IA), and usability best practices.
• Demonstrated experience collaborating closely with Product Management and Engineering teams within agile development frameworks.
• Exceptional communication, presentation, and stakeholder influence skills.
• Ability to effectively balance strategic vision with hands-on execution.
• Proven track record of navigating ambiguity and driving alignment across diverse teams.
• Strong systems thinking capabilities, particularly in relation to complex product ecosystems.
• Experience utilizing research, usability testing, and analytics to inform design decisions and product strategy.
• Demonstrated ability to improve product quality and achieve measurable business outcomes.
• Understanding of accessibility standards and inclusive design principles.
• Proficiency with design tools such as Figma.
• Familiarity with AI-assisted workflows.
• A growth mindset and a commitment to continuous improvement.

Preferred Skills:

• Experience in building or scaling comprehensive design systems.
• Strong product strategy expertise and business acumen.
• Proven experience in advancing UX maturity and collaborative models within an organization.
• Experience in improving UX processes and operations for greater efficiency and effectiveness.
• Familiarity with rapid prototyping methodologies.
• Experience with platform or interconnected product ecosystems.
• Ability to clearly articulate and demonstrate the link between UX decisions and business/customer outcomes.
• A portfolio that showcases exceptional systems thinking and strategic impact.

📝 Enhancement Note: The emphasis on "improving UX processes and operations" and "driving measurable outcomes" strongly suggests that candidates with a background in operations, process optimization, or a deep understanding of GTM metrics will be highly valued. The requirement for systems thinking is also a key differentiator for operations-focused candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a minimum of 10 years of design work, with a significant focus on leadership responsibilities and team management.
• Case studies showcasing the successful application of user-centered design, Information Architecture, and usability principles in B2B SaaS or enterprise environments.
• Evidence of strategic impact, including how design decisions influenced product strategy, roadmap direction, and achieved measurable business or customer outcomes.
• Examples of systems thinking, illustrating the ability to design cohesive experiences across complex product ecosystems.
• Documentation of leadership in establishing or evolving design systems, UX standards, and patterns.
• Demonstrations of cross-functional collaboration with Product Management and Engineering, highlighting problem framing and solution validation processes.

Process Documentation:

• Case studies detailing the implementation and impact of customer-centered design processes, including research, usability testing, and iterative learning phases.
• Examples of how design teams have improved UX maturity, design processes, and operational efficiencies within an organization.
• Documentation of experience in advocating for and implementing accessibility and inclusive design standards.
• Prototypes or design artifacts that highlight the use of Figma and AI-assisted workflows.
• Evidence of balancing customer needs with business goals and technical feasibility in design solutions.

📝 Enhancement Note: The portfolio requirements are heavily geared towards demonstrating strategic impact, process improvement, and leadership in operationalizing design. Candidates should prepare to showcase how their design leadership translates into tangible business results, akin to how operations professionals demonstrate ROI.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX Design Manager roles in Bengaluru, India, with 10+ years of experience and specific B2B SaaS leadership requirements, the estimated annual salary range is ₹2,500,000 to ₹4,000,000 (approximately $30,000 - $48,000 USD). This range accounts for the leadership scope, specialized skills, and the competitive market in India's tech sector.

Benefits:

• Competitive remuneration package.
• Employee Stock Purchase Plan (ESPP) enrollment, offering an opportunity to invest in company growth.
• Generous leave policy: 30 days of earned leave annually, plus an additional day off for your birthday.
• Various other specialized leaves including marriage leave, casual leave, maternity, and paternity leave.
• Comprehensive health and insurance coverage: Premium Group Medical Insurance for employees and up to five dependents, personal accident insurance, and life insurance.
• Professional development reimbursement to support continuous learning and skill enhancement.
• Interest subsidy on loans, such as vehicle or personal loans, to support employee financial well-being.
• Health Club Reimbursement to encourage a healthy lifestyle.

Working Hours: Standard full-time working hours are expected, typically around 40 hours per week, with a hybrid work arrangement that allows for flexibility.

📝 Enhancement Note: The salary estimate is derived from publicly available data for similar roles in Bengaluru, factoring in experience level, leadership responsibilities, and the tech industry context. The benefits package is extensive, reflecting a commitment to employee well-being and professional growth, which is a positive indicator for long-term career engagement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software Development and IT Services. Progress (Nasdaq: PRGS) provides software for developing, deploying, and managing AI-powered applications and experiences. Their focus is on enabling customers to achieve agility and ease in their digital transformations. Company Size: Progress is a publicly traded company with a significant global presence. While the exact number of employees isn't stated, "global team" and Nasdaq listing suggest a large enterprise-level organization, likely with hundreds or thousands of employees. This scale implies structured processes, defined career paths, and a need for robust operational frameworks. Founded: Founded in 1981, Progress has a long history in the software industry, indicating stability, extensive experience, and a deep understanding of market dynamics and evolving technologies.

Team Structure:

• The UX Design team is likely structured under a broader Product or Engineering organization, with this role leading a sub-team focused on specific product lines like ShareFile.
• Reporting structure involves close partnership with Product Management and Engineering leadership, suggesting a matrixed or highly collaborative model.
• Cross-functional collaboration is emphasized, requiring seamless integration with Product Managers, Engineers, Researchers, and potentially Marketing and Sales teams to ensure a unified GTM strategy and customer experience.

Methodology:

• Data analysis and insights are crucial, with a strong emphasis on using research, testing, and analytics to guide decisions.
• Workflow planning and optimization are central, focusing on improving UX processes and operational efficiencies.
• Automation and efficiency practices are encouraged, especially through the use of tools like Figma and AI-assisted workflows.

Company Website: https://www.progress.com/

📝 Enhancement Note: The company's long history and public status suggest a mature operational environment. The focus on AI-powered applications and customer experience agility aligns with modern GTM strategies that leverage technology for competitive advantage. The ShareFile product line specifically caters to secure document workflows and client experiences, indicating a focus on B2B customer success and operational efficiency for their clients.

📈 Career & Growth Analysis

Operations Career Level: This role is a Senior Management position within the User Experience Design domain. It represents a significant step beyond individual contributor or junior management roles, involving strategic leadership, team development, and broad influence across product lines. For operations professionals, this level often signifies a transition into a strategic advisory role, focusing on enhancing the efficiency and effectiveness of product development and GTM processes through design leadership.

Reporting Structure: The Senior UX Design Manager will likely report to a Director or VP of Product Design, UX, or Product Management. They will have direct reports (UX Designers) and will be expected to work closely with their counterparts in Product Management and Engineering leadership, forming a core leadership triad for their product area.

Operations Impact: The role's primary impact is on improving the quality, usability, and customer-centricity of the ShareFile product line. This directly influences customer acquisition, retention, satisfaction, and ultimately, revenue. By ensuring intuitive and efficient user experiences, this role contributes to reducing customer churn, increasing adoption rates, and enhancing the perceived value of Progress's offerings, all critical operational metrics for a SaaS business.

Growth Opportunities:

• Leadership Advancement: Potential to move into Director-level roles overseeing larger design teams or multiple product portfolios.
• Strategic Operations Influence: Opportunity to further embed design thinking and user-centricity into broader GTM and product operations strategies, potentially influencing how product roadmaps are shaped and validated.
• Specialization in AI/Platform Design: Deepen expertise in designing for AI-powered applications and complex platform ecosystems, a growing area of demand.
• Design Systems Leadership: Lead the expansion and strategic application of design systems, a key operational asset for scalable product development.
• Mentorship & Advocacy: Develop junior designers into strong product thinkers and advocate for UX best practices across the company, building a reputation as a thought leader.

📝 Enhancement Note: The growth opportunities highlight a path that can lead to broader operational leadership, particularly in areas where design intersects with product strategy and customer success. The emphasis on "advancing UX maturity" and "improving UX processes and operations" directly aligns with operational improvement initiatives.

🌐 Work Environment

Office Type: The role is designated as Hybrid, indicating a blend of in-office and remote work. This suggests a modern workplace that values flexibility while recognizing the benefits of in-person collaboration for certain activities. Office Location(s): Bengaluru, India. This city is a major technology and innovation hub, providing access to a large talent pool and a dynamic ecosystem.

Workspace Context:

• The workspace is designed to foster collaboration, likely featuring open-plan areas, meeting rooms, and potentially dedicated spaces for design critiques and ideation sessions.
• Operations teams, including UX Design, are expected to have access to modern design tools, collaboration software, and the necessary infrastructure to support both remote and in-office work effectively.
• There will be ample opportunities for direct interaction with design team members, as well as close collaboration with Product Managers, Engineers, and other stakeholders, fostering a dynamic and integrated work environment.

Work Schedule: A standard full-time schedule (approximately 40 hours per week) is expected, with the hybrid arrangement offering flexibility in managing workdays between home and the office. This structure allows for focused individual work and collaborative team sessions.

📝 Enhancement Note: The hybrid model is a common operational strategy in tech companies to balance employee flexibility with the need for in-person synergy, crucial for complex design and product development processes. Bengaluru's status as a tech hub further implies a competitive and innovative work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review applications and resumes, focusing on leadership experience, B2B SaaS background, and alignment with core responsibilities.
• Portfolio Review & Presentation: Candidates will be asked to present their portfolio, showcasing leadership in UX, systems thinking, and impact on product outcomes. This is a critical stage to assess strategic thinking and communication skills.
• Hiring Manager Interview: In-depth discussion about leadership style, team management philosophy, product strategy involvement, and experience navigating complex product ecosystems.
• Cross-Functional Interviews: Meetings with Product Management and Engineering leaders to assess collaboration style, ability to influence, and understanding of agile processes.
• Executive/Senior Leader Interview: Final discussion to evaluate strategic vision, cultural fit, and overall leadership potential within the organization.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio around key themes: Leadership, Product Strategy, Systems Thinking, and Measurable Outcomes. For each case study, clearly articulate the problem, your approach as a leader, the solutions designed, and the quantifiable results achieved.
• Showcase Leadership: Include examples of how you mentored designers, improved team processes, scaled UX maturity, and influenced product roadmaps. Highlight your role in fostering a collaborative and accountable team environment.
• Demonstrate Systems Thinking: Present projects where you designed for complex product ecosystems or contributed to design systems. Explain how your design decisions maintained consistency and scalability across multiple touchpoints.
• Quantify Results: Whenever possible, use data and metrics to demonstrate the impact of your team's work. This could include improvements in user satisfaction, task completion rates, conversion rates, feature adoption, or reduction in support tickets.
• Tailor to Progress: Research Progress and the ShareFile product. Be prepared to discuss how your experience and approach align with their mission and product challenges.

Challenge Preparation:

• Problem Framing: Be ready to discuss how you help teams clearly frame customer and business problems before jumping into solutions.
• Strategic Collaboration: Prepare examples of how you partner with Product and Engineering to shape strategy and roadmaps.
• Process Improvement: Think about instances where you've improved UX processes, operations, or scaled UX maturity.
• Stakeholder Management: Prepare to discuss how you influence decision-making through clear rationale and customer insights.

📝 Enhancement Note: The emphasis on portfolio presentation and case studies requiring demonstration of leadership, systems thinking, and measurable outcomes is standard for senior operational and leadership roles. Applicants should focus on storytelling that highlights their strategic contribution and operational impact.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The primary design tool for creating wireframes, prototypes, and high-fidelity mockups. Proficiency in Figma is essential for collaboration and efficient design workflows.
• AI-Assisted Workflows: Familiarity with AI tools that can enhance design processes, such as for content generation, rapid prototyping, or design system analysis.
• Prototyping Tools: Beyond Figma's built-in capabilities, experience with specialized prototyping tools for creating interactive user flows and testing user journeys.

Analytics & Reporting:

• User Analytics Platforms: Experience with tools like Google Analytics, Mixpanel, Amplitude, or similar platforms to track user behavior, feature adoption, and conversion funnels.
• Usability Testing Platforms: Familiarity with tools for conducting remote or in-person usability studies and gathering qualitative feedback.
• Data Visualization Tools: Ability to interpret data and present insights effectively, potentially using tools like Tableau, Power BI, or built-in reporting dashboards within analytics platforms.

CRM & Automation:

• While not directly managing CRM, understanding how UX design impacts CRM adoption and customer lifecycle management is beneficial. Experience with customer feedback platforms and tools for collecting and analyzing user sentiment is also valuable.
• Project Management & Collaboration Tools: Proficiency with tools like Jira, Asana, Trello, or Monday.com for managing design tasks, sprints, and cross-functional team workflows.

📝 Enhancement Note: The explicit mention of Figma and AI-assisted workflows indicates a modern, tech-forward design environment. For operations professionals, understanding how UX design aligns with CRM, customer success platforms, and analytics for GTM strategy is a significant advantage.

👥 Team Culture & Values

Operations Values:

• Start with People, Not Features: A deep commitment to understanding user needs and motivations as the primary driver for product development, aligning with customer-centric operational goals.
• Focus on Outcomes Over Outputs: Emphasis on delivering tangible business and customer value rather than simply completing tasks or features. This resonates strongly with operational metrics and ROI.
• Value Curiosity, Systems Thinking, and Craft: Encouraging a culture of exploration, understanding complex interdependencies, and maintaining high standards of design execution.
• Use Research and Evidence to Guide Decisions: A data-driven approach to product development, ensuring that design choices are validated and informed by user insights and business data.
• Bring Clarity to Complexity: A core operational principle of simplifying intricate processes and product landscapes to make them more accessible and efficient for users and internal teams.

Collaboration Style:

• Cross-functional Integration: Design is positioned as a strategic partner, requiring close and continuous collaboration with Product Management and Engineering leadership.
• Process Review and Feedback: An environment that encourages constructive feedback and iterative improvement of design processes and workflows.
• Knowledge Sharing: Fostering a culture where team members share insights, best practices, and learnings to collectively advance UX maturity and operational excellence.

📝 Enhancement Note: The stated values and collaboration style are highly indicative of a mature, operationally focused organization that views design as integral to business success. The emphasis on evidence-based decision-making and simplifying complexity are hallmarks of effective operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Product Needs: Leading design for multiple product areas within ShareFile may present challenges in prioritizing efforts and ensuring cohesive experiences across varied functionalities.
• Scaling UX Maturity: Continuously elevating UX standards and processes across a growing organization requires ongoing effort, influence, and strategic operational planning.
• Aligning Stakeholders: Navigating complex organizational structures and influencing diverse stakeholder priorities to achieve design alignment and buy-in.
• Integrating AI Effectively: Keeping pace with and strategically integrating emerging AI technologies into design workflows and product features.

Learning & Development Opportunities:

• Operations & Strategy Acumen: Opportunity to deepen understanding of product strategy, business operations, and GTM dynamics through close collaboration with leadership.
• Design Systems Leadership: Lead the expansion and strategic application of design systems, a key operational asset for scalable product development.
• Mentorship & Leadership Development: Gain experience in formal leadership development programs, coaching, and growing a high-performing design team.
• Industry Trends: Stay at the forefront of UX design, AI, and SaaS product development through conferences, training, and internal knowledge sharing.

📝 Enhancement Note: The challenges presented are common in senior operational roles, requiring strategic problem-solving and continuous process improvement. The growth opportunities emphasize the potential for expanding one's operational influence and strategic impact.

💡 Interview Preparation

Strategy Questions:

• "Describe your philosophy for leading and scaling a UX design team within a B2B SaaS environment. How do you foster a culture of innovation and accountability?" (Focus on leadership, team development, and operationalizing design.)
• "Walk us through a complex product strategy challenge you helped solve. How did you leverage design thinking, research, and cross-functional collaboration to influence the outcome?" (Highlight strategic input, problem-solving, and stakeholder influence.)
• "How do you approach balancing customer needs, business goals, and technical feasibility when shaping product roadmaps? Provide an example." (Demonstrate strategic alignment and decision-making processes.)

Company & Culture Questions:

• "Progress values 'Starting with People, Not Features' and 'Focus on Outcomes Over Outputs.' How have you embodied these principles in your past roles, and how would you champion them within your team at Progress?" (Showcase cultural alignment and operational philosophy.)
• "Describe your experience in scaling UX maturity and improving UX processes. What operational frameworks have you implemented?" (Focus on process optimization and operational improvements.)
• "How do you ensure accessibility and inclusive design are integral to the product development lifecycle, not an afterthought?" (Demonstrate commitment to quality and ethical design practices.)

Portfolio Presentation Strategy:

• Narrative Arc: Structure your presentation with a clear narrative for each case study: the business context, the problem definition, your leadership approach, the design solution, and most importantly, the measurable outcomes and impact.
• Leadership Focus: Emphasize your role as a leader – how you guided your team, influenced decisions, and drove process improvements. Avoid presenting solely as an individual contributor.
• Systems & Strategy: Clearly articulate your systems thinking approach and how your design decisions supported broader product strategy and business objectives.
• Data-Driven Storytelling: Use data and metrics effectively to quantify the success of your projects. Show how you used research and analytics to inform decisions and measure impact.
• Conciseness and Clarity: Be prepared to present your most impactful work concisely, answering questions clearly and demonstrating your ability to communicate complex ideas effectively.

📝 Enhancement Note: The interview questions are designed to assess strategic thinking, operational leadership, and alignment with the company's core values. Candidates should prepare to discuss their leadership methodologies, strategic contributions, and how they drive measurable results through design.

📌 Application Steps

To apply for this Senior UX Design Manager position:

• Submit your application through the provided link on jobs.jobvite.com.
• Curate Your Portfolio: Select 3-4 of your most impactful projects that best showcase your leadership in UX, systems thinking, and ability to drive measurable business outcomes within a B2B SaaS context. Ensure each case study clearly outlines the problem, your strategic approach, the solution, and quantifiable results.
• Optimize Your Resume: Tailor your resume to highlight your 10+ years of design experience and 5+ years of leadership. Emphasize keywords related to B2B, SaaS, product strategy, systems thinking, team management, and driving outcomes. Quantify achievements wherever possible.
• Prepare Your Presentation: Practice presenting your portfolio, focusing on telling a compelling story that demonstrates your strategic influence, leadership capabilities, and operational impact. Be ready to discuss your approach to team management, process improvement, and cross-functional collaboration.
• Research Progress & ShareFile: Familiarize yourself with Progress's mission, their AI-powered application focus, and the ShareFile product line. Understand their customer base and common workflows. This research will help you tailor your responses and demonstrate genuine interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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