Senior Service Designer (AI Ecosystems & Value Realization)

📍 Job Overview

Job Title: Senior Service Designer (AI Ecosystems & Value Realization)

Company: Huntridge Labs, LLC

Location: Remote (United States)

Job Type: Salaried Full-Time

Category: GTM Strategy & Operations / Service Design

Date Posted: 2026-06-16

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• Architecting the intricate service journeys where human and AI agents collaborate to drive measurable business value and optimize operational efficiency.

• Focusing on maximizing AI agent containment rates and minimizing "containment leakage" to protect customer retention and brand trust.

• Translating AI investments into tangible business outcomes, such as increased ROI, reduced cost-to-serve, and accelerated time-to-market for AI initiatives.

• Leveraging advanced Generative AI (GenAI) tools and simulation techniques to compress traditional design and development cycles, enhancing design velocity.

📝 Enhancement Note: While the title is "Senior Service Designer," the explicit focus on "AI Ecosystems & Value Realization," "maximizing AI agent containment rates," "reducing organizational cost-to-serve," and "accelerating time-to-market for AI initiatives" strongly positions this role within the GTM Operations and Revenue Operations sphere. The emphasis on direct business impact metrics (ROI, CSAT, NPS, Cost-to-Serve) further solidifies its operational alignment, making it a critical role for driving efficient and effective AI adoption.

📈 Primary Responsibilities

• Design and develop comprehensive target-state service blueprints that strategically orchestrate interactions between customers, frontline staff, and