Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Granicus LAC

Location: Remote (Costa Rica)

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: May 13, 2026

Experience Level: 5-10 years

Remote Status: Fully Remote

🚀 Role Summary

• Lead the end-to-end product design lifecycle for complex SaaS solutions, emphasizing a user-centered and AI-augmented approach.

• Drive innovation through design thinking, user research, and the creation of intuitive, engaging user experiences for B2B and G2C products.

• Collaborate effectively with a globally distributed, cross-functional team of product managers, engineers, and researchers.

• Mentor and foster a culture of continuous learning and improvement within the design team, leveraging AI tools to enhance design quality and efficiency.

📝 Enhancement Note: While the job title is "Senior Product Designer," the core responsibilities and required skills heavily lean into UX (User Experience) and UI (User Interface) design principles, with a strong emphasis on research, prototyping, and user-centric methodologies. The role requires a deep understanding of SaaS product development and a forward-thinking approach to integrating AI into the design process.

📈 Primary Responsibilities

• Spearhead the entire design process from initial concept development through to final completion, ensuring a consistent user-centered methodology is applied across all product initiatives.

• Employ design thinking frameworks and AI-augmented techniques to dissect and solve intricate user problems, translating complex requirements into intuitive and engaging user interfaces.

• Proactively conduct comprehensive user experience research, including in-depth user interviews, targeted surveys, and rigorous usability testing sessions to gather actionable insights that directly inform design decisions and product strategy.

• Develop detailed wireframes, interactive prototypes, and high-fidelity visual designs that clearly articulate design ideas, user flows, and innovative solutions to stakeholders and development teams.

• Foster strong collaborative relationships with cross-functional teams distributed across India, Australia, the UK, and the United States, ensuring seamless alignment on design goals and successful implementation of design solutions.

• Act as a mentor and guide for junior designers, sharing expertise, providing constructive feedback, and cultivating an environment that promotes continuous learning, skill development, and best practice adoption.

• Effectively manage personal workload, prioritize competing tasks, and consistently meet project deadlines while maintaining an exceptionally high standard of design quality and output.

• Proactively stay abreast of the latest industry trends, emerging technologies (particularly in AI for design), and evolving best practices in UX/UI design to ensure Granicus products remain competitive, innovative, and user-friendly.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership in design and hands-on execution. The emphasis on global collaboration and AI integration suggests a role that requires strong communication skills, adaptability to different time zones and working styles, and a proactive approach to adopting new technologies.

🎓 Skills & Qualifications

Education: Post-secondary education in Human-Computer Interaction (HCI), Design, or a closely related field is preferred; however, equivalent relevant industry experience will be strongly considered.

Experience: A minimum of 5 years of dedicated experience in UX design, specifically for complex B2B SaaS software products, is required. Experience working with US-based product teams is considered a valuable asset.

Required Skills:

• Demonstrated proficiency in leveraging AI tools to enhance all facets of the design process, including AI-augmented research, AI-supported brainstorming, AI-enabled design-to-development collaboration, and design quality/accessibility validation.

• Proven expertise in user experience design for complex SaaS software products, with a strong portfolio showcasing successful B2B product designs.

• Advanced proficiency in design and collaboration tools, specifically Figma for interface design and prototyping, and Miro for ideation and collaborative workshops.

• Deep understanding and practical application of design thinking principles and methodologies throughout the product development lifecycle.

• Experience in conducting both generative and evaluative user research, as well as performing usability testing to gather critical user feedback.

• Excellent verbal and written communication skills, with the ability to articulate complex design decisions, rationale, and user advocacy effectively to diverse audiences.

• Strong problem-solving capabilities and meticulous attention to detail, ensuring high-quality and error-free design outputs.

• Familiarity with Agile software development methodologies and the ability to thrive in a fast-paced, iterative environment.

• Experience working remotely and asynchronously with colleagues across different time zones.

• Comfort and familiarity with engineering collaboration tools such as Confluence and Jira for project tracking and documentation.

Preferred Skills:

• A UI/UX qualification from a recognized tertiary design or engineering college.

• Knowledge of front-end development technologies, including HTML, CSS, and JavaScript.

• Thorough understanding and practical application of WCAG 2.2 standards.

• Familiarity with common UI component sets such as Vuetify, Material-UI, and/or Bootstrap.

• Prior experience designing AI-powered software applications.

• A portfolio that includes recognition for G2C (Government-to-Citizen) product design.

📝 Enhancement Note: The emphasis on AI integration is a significant differentiator for this role, requiring candidates to not only be skilled designers but also early adopters and practitioners of AI in their workflow. The requirement for B2B SaaS experience is crucial, and a G2C portfolio is a bonus, indicating the company's diverse product landscape.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio that prominently showcases your experience in designing complex B2B SaaS products, detailing your role, process, and impact.

• Include case studies that demonstrate your application of design thinking, user research methodologies, and problem-solving approaches to address specific business and user needs.

• Highlight your proficiency with core design tools, particularly Figma, and how you leverage them to create detailed wireframes, interactive prototypes, and high-fidelity mockups.

• Demonstrate your understanding of accessibility standards (WCAG) through specific examples of how you integrated them into your designs and validated their implementation.

Process Documentation:

• Provide examples of how you have documented design processes, from user journey mapping and workflow creation to handoff protocols for development teams.

• Illustrate your experience in iterative design processes, including how you gather feedback, conduct A/B testing (if applicable), and refine designs based on new data or insights.

• Showcase your ability to collaborate with engineers and product managers, providing documentation that facilitates clear communication and efficient implementation of design specifications.

📝 Enhancement Note: For a Senior Product Designer role, the portfolio is paramount. It needs to go beyond aesthetics to demonstrate strategic thinking, process rigor, and measurable impact. The inclusion of AI in the portfolio is a key expectation.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers in remote roles based in Costa Rica (UTC-6), with 5-10 years of experience, a competitive salary range is estimated to be between $60,000 - $90,000 USD annually. This estimate considers the cost of living in Costa Rica, the demand for specialized UX/UI skills, and the global nature of remote work.

Benefits:

• Comprehensive health insurance coverage, potentially including medical, dental, and vision plans.

• Generous paid time off (PTO) policy, including vacation days, sick leave, and national holidays.

• Opportunities for professional development, including access to training, workshops, and conferences related to UX/UI design and AI technologies.

• Retirement savings plan or equivalent.

• Flexible working hours to accommodate global collaboration and personal work-life balance.

• Access to cutting-edge design tools and technology.

• Employee Resource Groups (ERGs) and company-sponsored wellness programs.

• Potential for performance-based bonuses or stock options.

Working Hours: Standard full-time commitment, approximately 40 hours per week. The role requires flexibility to accommodate collaboration with teams in various time zones (e.g., US, UK, India, Australia), necessitating some overlap in working hours or availability for scheduled meetings outside of core local business hours.

📝 Enhancement Note: A specific salary range is provided based on estimated market rates for the location and experience level. Benefits are detailed to align with typical offerings for full-time remote positions in tech companies, with a focus on professional growth relevant to the role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Granicus operates within the GovTech (Government Technology) sector, providing cloud-based solutions that transform how government agencies operate and engage with citizens. Their focus is on communications, website design, meeting management, records management, and digital services.

Company Size: Granicus serves over 5,500 federal, state, and local government agencies, indicating a significant scale of operation and a large customer base. The company itself is a substantial entity within the GovTech space.

Founded: Granicus has a history of over 25 years, demonstrating stability and a deep understanding of the government sector's unique needs. This longevity suggests a company with established processes and a proven track record.

Team Structure:

• The Product Design Organization is globally distributed, with designers and researchers based in the United States, India, and the UK. This Senior Product Designer will join a team with designers and researchers already in the US and UK.

• The role involves close collaboration with Product Managers, Product Owners, and Engineers, forming cross-functional product teams.

Methodology:

• User-Centered Design: A core tenet, ensuring that user needs and feedback are central to all design decisions.

• AI Integration: Thoughtful and deliberate use of AI to accelerate insights, ideation, accessibility checks, and design-to-development collaboration.

• Agile Development: Experience working within Agile software development environments is expected, implying iterative development cycles and close team collaboration.

• Data-Driven Decisions: Encouragement to advocate for users and support design choices with data, even when simpler alternatives exist.

Company Website: www.granicus.com/es

📝 Enhancement Note: The company's mission to "Serve the People Who Serve the People" is a strong cultural indicator, suggesting a purpose-driven organization. The global distribution of teams highlights the importance of asynchronous communication and cross-cultural collaboration skills.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a mid-to-senior level position. It requires significant autonomy, leadership in design initiatives, and the ability to mentor junior team members. The role is expected to contribute strategically to product direction and user experience quality.

Reporting Structure: The Senior Product Designer will likely report to a Design Lead, Manager, or Director within the Product Design organization. They will collaborate closely with Product Managers and Engineers on specific product initiatives, forming part of cross-functional product teams.

Operations Impact: The Senior Product Designer's impact is measured by their ability to translate complex government needs into intuitive, user-friendly digital solutions that enhance citizen engagement and agency efficiency. Success in this role directly contributes to Granicus's mission of improving GovTech.

Growth Opportunities:

• Leadership Development: Opportunities to lead design projects, mentor junior designers, and potentially take on more strategic product design leadership roles within Granicus.

• Skill Specialization: Deepen expertise in specific areas such as AI-driven design, accessibility standards, or complex B2B/G2C product ecosystems.

• Cross-Functional Exposure: Gain exposure to various government agency needs and product areas, broadening understanding of the GovTech landscape.

• Continuous Learning: Access to resources for staying current with AI in design, UX trends, and new design technologies.

📝 Enhancement Note: The "Senior" title implies a capacity for leadership and strategic input beyond individual contribution. Growth opportunities are framed around deepening expertise and expanding influence within the organization and the broader GovTech industry.

🌐 Work Environment

Office Type: This is a fully remote position, offering flexibility and the ability to work from anywhere within the approved regions (including Costa Rica).

Office Location(s): While the role is remote, the company has a global presence with teams in the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The specific remote work approval for Costa Rica (CR) is noted.

Workspace Context:

• Remote-First Culture: The company operates with a remote-first mindset, supporting asynchronous communication and collaboration across different time zones.

• Technology Stack: Access to industry-standard design and collaboration tools such as Figma, Miro, Jira, and Confluence is expected.

• Team Interaction: Regular virtual team meetings, design critiques, and cross-functional syncs will be part of the daily routine to foster connection and alignment.

Work Schedule: While the core role is full-time (approx. 40 hours/week), the remote and global nature of the team necessitates flexibility. Candidates should be prepared to adjust their schedules to attend critical meetings with colleagues in different time zones, ensuring effective collaboration.

📝 Enhancement Note: The emphasis on a remote-first, globally distributed team underscores the need for self-discipline, strong communication skills, and comfort with asynchronous workflows.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and portfolio to assess qualifications and alignment with the role's requirements.

• Design Challenge/Portfolio Review: A deeper dive into your portfolio, potentially involving a presentation of selected case studies. You may be asked to complete a take-home design challenge or participate in a live design exercise to evaluate your problem-solving skills, design process, and ability to articulate your rationale.

• Stakeholder Interviews: Interviews with hiring managers, product managers, engineers, and potentially other designers to assess your collaboration style, technical proficiency, and cultural fit.

• AI Integration Discussion: Expect questions specifically about your experience and approach to using AI in design, including how you stay current with AI advancements and apply them ethically and effectively.

• Final Interview: A concluding interview, possibly with senior leadership, to discuss career aspirations and confirm mutual fit.

Portfolio Review Tips:

• Curate Thoughtfully: Select 3-5 of your strongest projects that best represent your skills in B2B SaaS design, user research, and AI integration. Prioritize quality over quantity.

• Tell a Story: For each project, clearly articulate the problem statement, your role, the process you followed (including research, ideation, and iteration), the design solutions, and the measurable impact or outcomes.

• Highlight AI Usage: Explicitly detail how you used AI tools in your process—whether for research insights, content generation, accessibility checks, or streamlining workflows—and the benefits derived.

• Showcase Process: Go beyond final mockups. Include wireframes, user flows, research findings, and prototypes to demonstrate your thinking and methodology.

• Address Accessibility: Clearly demonstrate your understanding and application of WCAG standards within your portfolio projects.

• Practice Your Presentation: Be prepared to walk through your portfolio confidently, explaining your design decisions and responding to detailed questions.

Challenge Preparation:

• Understand the Scope: If given a design challenge, thoroughly understand the problem, target users, and constraints.

• Focus on Process: Demonstrate your design thinking process, even if you can't complete everything. Show how you would approach the problem.

• Consider AI: Think about how AI might be leveraged in solving the challenge or enhancing the design process for it.

• Time Management: Allocate your time effectively across research, ideation, and design.

📝 Enhancement Note: The interview process is likely to be rigorous, with a strong emphasis on portfolio presentation and practical application of design skills, especially concerning AI. Preparing specific examples of AI usage in design is critical.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaborative workflows. Proficiency is a must.

• Miro: Crucial for collaborative brainstorming, user journey mapping, wireframing, and workshop facilitation.

• Jira & Confluence: Expected for project management, task tracking, and documentation within an Agile development environment.

Analytics & Reporting:

• While not explicitly listed as required, familiarity with analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) used for understanding user behavior and product performance would be beneficial.

CRM & Automation:

AI Design Tools:

• Candidates are expected to be proficient with or willing to learn various AI tools that augment the design process, which could include AI-powered research assistants, content generators, accessibility checkers, or code generation tools.

📝 Enhancement Note: A strong command of Figma and Miro is core to this role. Familiarity with Agile tools like Jira and Confluence is also expected. The key differentiator is the expectation of proficiency or a strong willingness to learn and integrate AI tools into the design workflow.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user, ensuring that their needs are at the forefront of every design decision.

• Innovation & AI Adoption: A forward-thinking approach that embraces new technologies, particularly AI, to drive efficiency, enhance creativity, and improve product outcomes.

• Collaboration & Transparency: A belief in open communication, shared knowledge, and working collaboratively across global teams to achieve common goals.

• Data-Driven Decision Making: An emphasis on using data and user insights to support design choices and measure the impact of design solutions.

• Inclusivity & Accessibility: A dedication to designing products that are accessible to all users, adhering to WCAG standards and promoting equitable experiences.

Collaboration Style:

• Global & Asynchronous: The team operates on a global scale, requiring effective asynchronous communication through tools like Slack, Jira, and Confluence, alongside scheduled synchronous meetings.

• Cross-Functional Integration: Close working relationships with Product Management, Engineering, and Research teams are essential for successful product development.

• Feedback-Rich Environment: A culture that encourages constructive feedback on designs and processes to foster continuous improvement.

📝 Enhancement Note: The values emphasize a blend of user advocacy, technological innovation (especially AI), and collaborative teamwork, all within a global, remote-first context.

⚡ Challenges & Growth Opportunities

Challenges:

• Global Collaboration Complexity: Effectively managing design processes and communication across multiple time zones and diverse cultural backgrounds while maintaining design consistency.

• AI Integration Nuances: Staying ahead of the rapidly evolving AI landscape and thoughtfully integrating AI tools into the design workflow without compromising user experience or ethical considerations.

• Balancing B2B and G2C Needs: Designing solutions that cater to the distinct requirements and user behaviors of both government agencies (B2B) and citizens (G2C).

• Maintaining Accessibility Standards: Ensuring all designs meet stringent WCAG standards across a wide range of products and features.

Learning & Development Opportunities:

• AI in Design Specialization: Opportunities to become a subject matter expert in leveraging AI for design, potentially leading workshops or initiatives in this area.

• Advanced UX/UI Training: Access to resources, courses, and conferences focused on cutting-edge UX/UI techniques, design systems, and product strategy.

• Mentorship Programs: Opportunities to both receive mentorship from senior leaders and provide mentorship to junior designers, fostering leadership skills.

• GovTech Industry Insights: Gaining deep understanding of the unique challenges and opportunities within the government technology sector.

📝 Enhancement Note: The challenges are framed around the complexities of a global remote team and the cutting edge of AI in design. Growth opportunities are geared towards specialization, leadership, and industry expertise.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used AI to significantly improve a design outcome or process. What tools did you use, and what was the impact?" (Focus on concrete examples, tools, and measurable results.)

• "How would you approach designing a new feature for a government agency's citizen portal, considering accessibility and a wide range of user technical proficiencies?" (Demonstrate user-centered thinking, accessibility knowledge, and problem-solving.)

Company & Culture Questions:

• "What excites you about Granicus's mission to serve government agencies and citizens?" (Show genuine interest in GovTech and the company's purpose.)

• "How do you approach working asynchronously with a globally distributed team? What strategies do you use to ensure effective collaboration?" (Address your comfort with remote work and cross-cultural communication.)

Portfolio Presentation Strategy:

• Structure for Impact: Begin with a high-level overview of your career and design philosophy. For each case study, clearly state the problem, your objective, your role, the key steps in your process, the solution, and the results.

• Quantify Success: Where possible, use data and metrics to demonstrate the impact of your designs (e.g., increased user engagement, reduced task completion time, improved conversion rates).

• Explain AI Integration: Clearly articulate your use of AI, including the specific tools and the benefits they provided (e.g., faster research synthesis, improved ideation breadth, enhanced accessibility checks).

• User Advocacy: Emphasize how you championed the user throughout the process, using research and data to support your decisions.

• Be Prepared for Deep Dives: Anticipate detailed questions about your process, design choices, and problem-solving approaches for each project.

📝 Enhancement Note: Interview preparation should focus on showcasing practical experience with AI, demonstrating a strong user-centric process, and highlighting effective collaboration skills in a remote, global environment.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided job portal link.

• Curate Your Portfolio: Select 3-5 of your most relevant projects, ensuring they highlight your B2B SaaS design experience, user research capabilities, and crucially, your integration of AI tools in the design process. Prepare to discuss the specific problem, your approach, the AI tools used, and the resulting impact.

• Tailor Your Resume: Update your resume to clearly articulate your 5+ years of UX/UI design experience for SaaS products, emphasizing your proficiency in Figma, Miro, and any AI-driven design tools. Quantify achievements where possible.

• Prepare for AI Discussions: Be ready to discuss your current understanding and practical application of AI in design, including how you identify and adopt new AI tools.

• Research Granicus: Familiarize yourself with Granicus's mission, products, and the GovTech industry. Understand their commitment to serving citizens and government agencies, and how your design skills can contribute to their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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