Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: All Gravy

Location: London, England, United Kingdom

Job Type: FULL_TIME

Category: Product Design / UX/UI

Date Posted: 2026-08-26T19:28:30

Experience Level: 5-10 years

Remote Status: Hybrid

🚀 Role Summary

• Lead the end-to-end product design process for an AI-native people operating platform tailored for hospitality and retail frontline teams.

• Drive customer discovery and translate complex hypotheses into elegant, intuitive user experiences, with a focus on AI-native product design.

• Collaborate closely with product managers, engineers, sales, and customer success teams to bridge user needs and technical implementation.

• Own the design of novel interaction patterns for human-AI collaboration, ensuring AI adds tangible value to user workflows.

• Maintain high product standards while adopting a pragmatic, iterative approach to shipping and learning.

📝 Enhancement Note: This role is positioned within the Product Design and UX/UI category, focusing on a specialized application of design principles within the SaaS sector, specifically for frontline operations in hospitality and retail. The emphasis on AI-native design and human-AI collaboration indicates a forward-thinking approach to user experience.

📈 Primary Responsibilities

• Own the complete product design lifecycle, from initial customer discovery and ideation through to high-fidelity execution and implementation.

• Conduct in-depth customer research, including interviews and observations, to validate hypotheses and iteratively refine designs based on real-world feedback.

• Develop and maintain high standards for product aesthetics and usability, ensuring designs meet the needs of both operational buyers and frontline end-users.

• Design innovative interaction patterns and user interfaces for AI-native features, focusing on simplifying complex processes like onboarding, scheduling, and compliance.

• Think systemically to ensure design patterns, components, and interactions scale effectively across the entire product ecosystem.

• Foster strong collaborative relationships with engineering teams, valuing their input throughout the design process.

• Actively participate in a small, collaborative product design team, providing and receiving constructive feedback to elevate collective work.

• Contribute to defining and evolving the product strategy by translating user needs and business goals into actionable design solutions.

• Champion user-centric design principles, ensuring all design decisions are grounded in customer insights and data.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on user research, iterative design, and a pragmatic approach to product development, common in high-growth SaaS environments. The specific mention of designing for two distinct user groups (HR/Operations leads and frontline employees) and the challenge of designing for AI-native interactions are key differentiators for this role.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction, or a related field is typically expected for a Senior Product Designer role. Equivalent practical experience will also be considered.

Experience: 5+ years of end-to-end product design experience, with a significant track record in designing user-facing products for high-growth SaaS companies.

Required Skills:

• Proven experience in end-to-end product design, encompassing discovery, ideation, wireframing, prototyping, and high-fidelity UI design.

• Strong background in designing for user-facing products within a high-growth SaaS environment.

• Demonstrated ability to conduct customer discovery, user interviews, and observations to inform design decisions.

• Expertise in creating seamless, intuitive user experiences by untangling complex problems.

• Hands-on experience designing AI-native products and novel interaction patterns for human-AI collaboration.

• Proficiency in developing and utilizing design systems for consistent and scalable product design.

• Sharp visual design skills with meticulous attention to detail.

• A pragmatic, results-oriented approach focused on shipping iterative improvements and learning.

• Exceptional collaborative and communication skills, with a proven ability to partner effectively across functions (Product Management, Engineering, Sales, CS).

• Fluent English (spoken and written).

• Ability to work within European time zones. Preferred Skills:

• Experience designing for frontline workers in the hospitality or retail sectors.

• Familiarity with rapid prototyping tools and methodologies.

• Understanding of how design patterns and components are implemented by engineering teams.

• Experience in defining and refining product strategy.

• A good sense of humor and a positive, collaborative attitude.

📝 Enhancement Note: The requirements emphasize practical, hands-on experience and a results-driven mindset, aligning with the fast-paced nature of a high-growth SaaS company. The explicit need for AI-native design experience is a critical differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end product design case studies demonstrating your process from problem identification to solution implementation.

• Include examples of complex problem-solving and how you transformed them into intuitive user experiences.

• Highlight specific projects involving AI-native design, detailing the unique challenges and solutions developed.

• Present examples of your work with design systems, demonstrating consistency and scalability.

• Provide evidence of customer discovery and research methodologies used to validate design decisions.

• Clearly articulate your role and contributions within team projects, especially in collaborative environments. Process Documentation:

• Demonstrate your approach to rapid prototyping and iterative learning, including examples of how feedback was incorporated.

• Illustrate your ability to design for diverse user groups with contrasting needs and technical proficiencies.

• Showcase your thinking regarding system design, demonstrating how individual elements contribute to a cohesive user experience.

• Provide examples of how you collaborated with engineering and product teams to bring designs to life.

📝 Enhancement Note: A strong portfolio is critical for this role, as it serves as tangible proof of the candidate's ability to execute the full design process and handle complex, AI-driven product challenges. The emphasis should be on demonstrating impact and a user-centric, iterative approach.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers in London with 5-10 years of experience in high-growth SaaS companies, the estimated salary range is £70,000 - £95,000 per annum. This range reflects the required experience, the specialized nature of AI-native design, and the cost of living in London.

Benefits:

• Competitive salary and potential for equity.

• Prime office location in London.

• Regular team lunches and social events (Friday bars, padel tournaments, wine tastings).

• Offsite team-building events.

• Top-tier equipment for work.

• A stocked fridge in the office.

• Opportunities for rapid professional growth and development within a scaling company.

• Active coaching, honest feedback, and autonomy to experiment.

• The chance to work on impactful products that improve the lives of frontline workers.

Working Hours: Standard full-time working hours are expected, likely around 40 hours per week, with flexibility offered due to the hybrid work arrangement and the nature of a fast-paced tech environment.

📝 Enhancement Note: Salary estimation is based on common compensation levels for senior design roles in London's tech sector, adjusted for the specific demands of AI-native product design and the company's growth stage. The benefits package emphasizes a strong social and professional development culture.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / AI-Native Platform for Hospitality & Retail. All Gravy is modernizing how frontline teams in these sectors operate by replacing scattered tools with a unified app powered by AI.

Company Size: High-growth startup, indicated by 10x growth in two years and serving over 2,000 brands. This suggests a dynamic, fast-paced environment with evolving structures.

Founded: Founded approximately two years prior to the job posting, indicating a relatively young company with a strong focus on rapid scaling and innovation.

Team Structure:

• The Product Design team is described as small and collaborative, fostering mutual support and feedback.

• Designers will partner closely with Product Managers, Engineers, Sales, and Customer Success teams, indicating a highly cross-functional operational model.

• The company culture values energy, a sense of humor, pragmatism, teamwork, and continuous learning. Methodology:

• AI-first approach to product development.

• Research-led design, emphasizing customer discovery and insight-driven iteration.

• Rapid prototyping and iterative learning, prioritizing progress over perfection.

• Focus on designing elegant solutions for complex problems.

• Emphasis on human-AI collaboration and defining new interaction paradigms.

Company Website: https://careers.allgravy.com

📝 Enhancement Note: The company culture is characterized by rapid growth, innovation, and a strong emphasis on teamwork and user-centricity, particularly in the context of applying AI to traditionally desk-less workforces.

📈 Career & Growth Analysis

Operations Career Level: This role is a Senior Product Designer position, signifying a level of expertise and autonomy. It requires the ability to own significant design initiatives, mentor junior designers (implicitly, within a small team), and contribute to product strategy. The role is crucial in shaping the future of a rapidly scaling AI-native product.

Reporting Structure: The Senior Product Designer will likely report to a Head of Product, Design Lead, or a similar senior product management role. They will work closely with Product Managers and Engineers.

Operations Impact: The Senior Product Designer will have a direct and significant impact on the user experience of millions of frontline workers, improving their daily workflows and job satisfaction. Their work on AI-native features will define how human-AI collaboration functions in the hospitality and retail sectors, directly influencing product adoption, customer retention, and competitive advantage for All Gravy.

Growth Opportunities:

• Career Progression: Opportunities to grow into Lead Product Designer roles, manage design teams, or specialize in AI interaction design as the company scales.

• Skill Development: Deepen expertise in AI-native product design, user research methodologies, and scaling design systems within a high-growth SaaS context. Exposure to defining new industry standards for frontline worker technology.

• Leadership Potential: Take ownership of key product areas, influence product strategy, and potentially mentor other designers, laying the groundwork for future leadership roles.

📝 Enhancement Note: This role offers substantial growth potential within a fast-scaling AI company, providing opportunities to shape product direction and develop specialized expertise in a cutting-edge field.

🌐 Work Environment

Office Type: Hybrid work model, with a prime office location in London. This suggests a modern, well-equipped workspace designed for collaboration and team interaction, balanced with the flexibility of remote work.

Office Location(s): London, United Kingdom (3 Waterhouse Sq, EC1N 2SW). This central London location is likely chosen for accessibility and to attract talent. The company also operates with remote employees within European time zones.

Workspace Context:

• A collaborative environment where designers work closely with cross-functional teams.

• Access to top-tier equipment and tools necessary for high-quality product design.

• A vibrant office culture with social activities, fostering team cohesion and a positive work atmosphere.

• Opportunities for spontaneous collaboration and knowledge sharing due to the hybrid setup and office amenities.

Work Schedule: While full-time (likely 40 hours/week), the hybrid arrangement implies flexibility. The emphasis on rapid iteration and shipping suggests a dynamic schedule where focus and productivity are prioritized.

📝 Enhancement Note: The hybrid model in a prime London location aims to balance flexibility with the benefits of in-person collaboration, essential for a design-centric, fast-paced startup.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess experience, skills, and alignment with role requirements.

• Portfolio Presentation & Discussion: Candidates will likely present 2-3 key case studies from their portfolio, detailing their process, challenges, solutions, and impact. This will include discussions on customer discovery, AI-native design, and collaboration.

• Design Challenge/Workshop: A practical exercise or workshop, possibly involving problem-solving, ideation, or refining an existing design, to assess design thinking and execution skills. This might simulate real-world scenarios of simplifying complex processes or designing AI interactions.

• Cross-functional Interviews: Meetings with Product Managers, Engineers, and potentially members of the Sales or CS teams to evaluate collaboration, communication, and cultural fit.

• Final Interview: With senior leadership to discuss vision, strategic alignment, and overall suitability for the role.

Portfolio Review Tips:

• Showcase End-to-End Process: Clearly articulate your design journey for each case study, from initial problem definition and research to final solution and outcomes.

• Highlight AI-Native Design: Dedicate specific sections to projects where you designed AI-driven features. Explain the user needs, the AI's role, and the interaction patterns you created.

• Demonstrate Problem-Solving: Use complex problems as examples, clearly outlining the challenges and how your design solutions effectively addressed them.

• Quantify Impact: Where possible, use metrics to demonstrate the success of your designs (e.g., improved user engagement, reduced task completion time, increased adoption).

• Explain Collaboration: Detail how you worked with engineers, PMs, and other stakeholders, emphasizing your role in cross-functional teamwork.

• Visual Polish: Ensure your portfolio is visually appealing, well-organized, and easy to navigate.

Challenge Preparation:

• Understand the User: Be prepared to empathize with frontline workers in hospitality and retail and understand their unique challenges and contexts.

• Think AI-First: Consider how AI can genuinely improve workflows, not just as a buzzword. Focus on intuitive and valuable AI interactions.

• Simplify Complexity: Practice breaking down complex operational tasks into simple, user-friendly interfaces.

• Design System Thinking: Be ready to discuss how your designs fit within a broader design system and scale across the product.

• Pragmatism: Show you can balance ideal solutions with practical implementation constraints.

📝 Enhancement Note: The interview process is designed to rigorously assess a candidate's design capabilities, problem-solving skills, collaborative aptitude, and specific experience with AI-native products, particularly within the context of frontline operations.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable, industry standard for collaborative design), Sketch, Adobe Creative Suite.

• Prototyping & User Testing: InVision, Marvel, UserTesting.com (or similar platforms for user feedback).

• Collaboration & Communication: Slack, Jira, Confluence, Asana, Trello.

Analytics & Reporting:

• Product Analytics: Mixpanel, Amplitude, Google Analytics (for understanding user behavior post-launch).

• Data Visualization: Tableau, Power BI (for analyzing user data and presenting insights).

CRM & Automation:

• CRM: Salesforce, HubSpot (for understanding customer segmentation and sales processes).

• Automation Tools: Zapier, Make (formerly Integromat) (for understanding integration and workflow automation principles, though not directly used by designers, it informs design context).

📝 Enhancement Note: Proficiency in industry-standard design tools like Figma is expected. Familiarity with product analytics and collaboration tools is also crucial for effective cross-functional work and data-informed design decisions.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and solving real problems for frontline workers and their managers. This drives all design decisions.

• Pragmatism & Speed: A bias for action, shipping early, and iterating based on real-world feedback rather than striving for theoretical perfection.

• Collaboration & Teamwork: Valuing input from all functions, working closely with engineers and product managers, and fostering a supportive team environment.

• Innovation & AI-Forward Thinking: Embracing new technologies like AI to redefine how work is done and creating novel interaction paradigms.

• Growth Mindset: A commitment to continuous learning, receiving honest feedback, and actively seeking opportunities for personal and professional development.

Collaboration Style:

• Cross-functional Integration: Designers are integral to product teams, working hand-in-hand with Product Managers and Engineers from discovery through to implementation.

• Open Feedback Loops: Encouraging an environment where constructive feedback is regularly exchanged among designers and with other departments.

• Knowledge Sharing: A culture where team members share insights, best practices, and learnings to elevate the collective output.

• Empirical Approach: Design decisions are informed by data, user research, and iterative testing, fostering a culture of learning and adaptation.

📝 Enhancement Note: The company culture is a blend of fast-paced startup energy with a strong emphasis on user empathy, collaborative problem-solving, and leveraging AI for practical impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Two Audiences: Balancing the needs of sophisticated operational buyers (HR, GMs) and the diverse, often tech-averse, frontline workforce.

• Defining AI Interaction Paradigms: Creating intuitive and valuable ways for frontline workers to interact with AI, moving beyond generic chatbots to truly integrated workflow assistants.

• Scaling Design Systems: Ensuring design consistency and efficiency across a rapidly growing product and user base.

• Pace of Innovation: Keeping up with rapid product development cycles and evolving AI capabilities in a competitive market.

Learning & Development Opportunities:

• Specialization in AI Design: Gaining deep expertise in designing for AI-native products, a rapidly growing and in-demand field.

• Industry Impact: Contributing to a product that significantly improves the work lives of millions of frontline employees in hospitality and retail.

• Scale-Up Experience: Learning how to build and scale design processes, teams, and systems within a high-growth SaaS company.

• Mentorship & Leadership: Opportunities to mentor junior designers and take on leadership responsibilities as the team expands.

📝 Enhancement Note: The role presents unique challenges in AI interaction design and dual-audience product development, offering significant opportunities for specialized skill development and impactful contributions.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for two distinct user groups with very different technical capabilities. How did you balance their needs?" (Focus: User segmentation, empathy, compromise)

• "How would you approach designing an AI feature that helps frontline staff manage their schedule changes more effectively? Walk me through your process." (Focus: AI interaction design, user needs, problem-solving)

• "Imagine a complex onboarding process for a new restaurant manager. How would you simplify this using our AI-native platform?" (Focus: Process simplification, user flow, AI application)

• "How do you ensure your designs are pragmatic and can be implemented efficiently by engineering teams, especially in a fast-paced environment?" (Focus: Pragmatism, collaboration with engineering, iterative development) Company & Culture Questions:

• "What excites you about All Gravy's mission to improve frontline work lives?" (Focus: Mission alignment, passion for the problem space)

• "How do you approach receiving and giving feedback in a collaborative team environment?" (Focus: Teamwork, communication, growth mindset)

• "Describe your experience working in a high-growth SaaS company. What are the key differences compared to other environments you've worked in?" (Focus: Adaptability, understanding of SaaS scaling) Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative: the problem, your approach, the challenges, the solution, and the impact.

• Show, Don't Just Tell: Use visuals (screenshots, mockups, user flows, prototypes) to illustrate your design thinking and final output.

• Highlight Your Role: Clearly state your specific contributions, especially in team projects.

• Focus on AI & Complexity: Emphasize projects that showcase your ability to handle complex problems and design for AI.

• Be Ready for Deep Dives: Anticipate questions about specific design decisions, research methods, and trade-offs made.

📝 Enhancement Note: Preparation should focus on demonstrating a strong user-centric process, practical problem-solving skills, an understanding of AI's role in user experience, and effective collaboration within a fast-paced, growth-oriented environment.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the All Gravy careers portal.

• Tailor Your Resume: Highlight your 5+ years of end-to-end product design experience in SaaS, specifically mentioning any experience with AI-native products, user research, and design systems. Quantify achievements where possible.

• Curate Your Portfolio: Select 2-3 compelling case studies that showcase your ability to solve complex problems, design AI-native experiences, and work within a design system. Ensure your process and impact are clearly articulated.

• Prepare Your Presentation: Practice presenting your portfolio case studies, focusing on storytelling, visual communication, and articulating your role and rationale. Be ready to discuss your approach to user research and AI design.

• Research All Gravy: Understand their product, target market (hospitality/retail frontline teams), mission, and recent growth. Consider how your design philosophy aligns with their AI-first, pragmatic approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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