Senior Manager - Digital UX Design

📍 Job Overview

Job Title: Senior Manager - Digital UX Design

Company: CVS Health

Location: Work At Home - Massachusetts (Remote OK within specified US regions)

Job Type: FULL_TIME

Category: Digital UX Design & Strategy

Date Posted: 2026-06-10

Experience Level: 10+ years (Implied from 7+ years professional + 5+ years leadership)

Remote Status: Remote OK

🚀 Role Summary

• Lead and mentor a team of UX designers and content strategists, fostering a human-centered design culture and driving individual development.

• Act as a hands-on individual contributor, owning critical design initiatives and ensuring high-quality, accessible, and user-centered healthcare solutions for digital platforms.

• Collaborate closely with product management, engineering, and research teams to translate user needs and business objectives into effective user experiences.

• Champion the integration of user research, analytics, and accessibility best practices (WCAG) into the end-to-end design process and product roadmaps.

• Manage project priorities, timelines, and resources effectively, balancing user needs with business and technical constraints within an Agile environment.

📝 Enhancement Note: This role is categorized under Digital UX Design & Strategy, reflecting the core focus on user experience design for digital products and platforms within the healthcare sector. The "Senior Manager" title, combined with the requirement for 7+ years of professional experience and 5+ years in design leadership, strongly suggests an "10+" years of overall experience level for candidates. The position is explicitly designated as remote, with specific state requirements for employees to reside within.

📈 Primary Responsibilities

• Provide frequent, hands-on coaching and mentorship to direct reports, guiding their professional and career growth through individualized development plans.

• Own and execute critical design initiatives, contributing directly to project outcomes and ensuring design quality, consistency, and user-centered results.

• Build and maintain strong cross-functional relationships with Product, Engineering, and Research partners, proactively communicating project status, risks, and needs.

• Negotiate and define project priorities and timelines, effectively balancing user needs with business objectives and technical feasibility.

• Drive the integration of user research findings, analytics data, and accessibility best practices (WCAG) into daily design decisions and strategic project planning.

• Assign projects and tasks to team members based on their strengths and development goals, setting clear expectations and empowering autonomy.

• Foster an inclusive and accessible design environment, actively addressing bias and ensuring all team processes and outputs meet accessibility standards.

• Establish clear performance goals and expectations for direct reports, holding the team accountable for quality, consistency, and timely delivery.

• Facilitate and actively participate in design reviews, providing constructive and actionable feedback on craft, accessibility, and alignment with design standards.

• Proactively identify and address team skill gaps, process inefficiencies, and project blockers to optimize team performance and delivery velocity.

• Model and coach accessibility skills, ensuring all design outputs meet or exceed WCAG standards and advocating for accessible solutions throughout the product lifecycle.

• Communicate the impact of design decisions on both user satisfaction and key business outcomes, championing user-centered approaches in all planning and execution phases.

• Allocate team resources effectively and manage workload to ensure the delivery of high-quality design work on schedule and within defined scope.

• Model resilience, adaptability, and a growth mindset, supporting the team through periods of change and challenging project landscapes.

📝 Enhancement Note: The responsibilities clearly delineate a dual role of people management and hands-on design leadership. The emphasis on coaching, development plans, and addressing skill gaps points to a significant focus on team growth. The explicit mention of integrating user research, analytics, and WCAG standards highlights the data-driven and accessibility-focused nature of the role, which is critical in the healthcare sector.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Design, HCI, Computer Science, or a related field, or equivalent practical experience (HS diploma + 4 years relevant experience). Experience:

• Minimum of 7+ years of professional experience in digital product design.

• Minimum of 5+ years of experience leading design teams, encompassing both technical leadership and people management responsibilities.

• Minimum of 5+ years of hands-on design experience, with a strong portfolio showcasing work on both mobile and web platforms.

• Minimum of 3+ years of advanced proficiency in industry-standard design tools (e.g., Figma), accessibility standards (WCAG), and effectively integrating user research and analytics into design delivery. Required Skills:

• UX Design & Strategy: Deep understanding of user-centered design principles, design thinking methodologies, and the ability to translate complex user needs into intuitive digital experiences.

• People Management & Coaching: Proven ability to lead, mentor, and develop a team of designers and content strategists, fostering a collaborative and high-performing environment.

• Design Tools & Technologies: Advanced proficiency in design and prototyping tools such as Figma, and familiarity with collaboration platforms.

• Accessibility Standards (WCAG): Expert knowledge of Web Content Accessibility Guidelines (WCAG) and the ability to ensure design compliance and advocate for accessible solutions.

• User Research & Analytics Integration: Experience in leveraging user research findings, usability testing, and user analytics to inform design decisions and measure impact.

• Cross-functional Collaboration: Demonstrated ability to build strong relationships and collaborate effectively with Product Managers, Engineers, Researchers, and other stakeholders.

• Agile Methodologies: Experience working within Agile development frameworks, understanding sprints, backlog grooming, and iterative design processes.

• Communication & Storytelling: Excellent verbal and written communication skills, with the ability to articulate design rationale, present work effectively, and influence stakeholders.

Preferred Skills:

• Healthcare/Pharmacy Domain Experience: Prior experience working within the retail, pharmacy, or healthcare industry, understanding its unique user needs and regulatory landscape.

• Project Management: Strong project management capabilities to manage multiple projects, prioritize tasks, and ensure timely delivery within scope.

• Content Strategy: Familiarity with content strategy principles and the ability to guide content designers in creating clear, concise, and user-friendly content.

• Change Management: Experience leading teams through periods of change, managing expectations, and supporting colleague development and well-being during transitions.

• Design System Management: Experience with or contribution to design systems to ensure consistency and efficiency across digital products.

📝 Enhancement Note: The implied experience level of "10+" years is derived from combining the explicit "7+ years professional" with "5+ years leading design teams," suggesting a candidate with substantial seniority. The emphasis on WCAG and user research integration is critical for a healthcare role, and the preference for domain experience is a significant advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrates a strong track record of leading design initiatives from concept to launch, showcasing end-to-end UX design ownership.

• Includes detailed case studies that highlight the candidate's approach to problem-solving, design thinking, and user research methodologies.

• Features examples of accessible design solutions, clearly articulating how WCAG standards were met or exceeded.

• Showcases experience with both mobile (iOS/Android) and web design projects, demonstrating versatility across platforms.

• Presents clear evidence of managing and mentoring design teams, including examples of their team's collective work and individual growth. Process Documentation:

• Evidence of designing and implementing efficient design workflows, ideally within an Agile or hybrid environment.

• Documentation of how user research and analytics were integrated into the design process to drive decisions and measure outcomes.

• Examples of creating and maintaining design specifications, style guides, or contributions to design systems that ensure consistency and quality.

• Case studies that illustrate the impact of design decisions on user satisfaction, business metrics, and accessibility improvements.

📝 Enhancement Note: For a Senior Manager role, the portfolio is crucial for demonstrating not only design craft but also leadership, process ownership, and the ability to drive measurable impact. The focus on accessibility and user research integration is paramount for this specific role within CVS Health.

💵 Compensation & Benefits

Salary Range:

• The typical pay range for this role is $118,450.00 - $260,590.00 USD per year.

• Methodology: This range is directly provided by the employer and represents the base salary for this position. The actual offer will be determined by factors such as candidate experience, education, geographic location, and other relevant qualifications. This role is also eligible for additional compensation through bonus, commission, or short-term incentive programs, as well as an award target in the company’s equity award program.

Benefits:

• Comprehensive Medical, Dental, and Vision Coverage: Designed to support the physical well-being of colleagues and their families.

• Paid Time Off (PTO): Generous time off to support work-life balance and personal well-being.

• Retirement Savings Options: Including potential company matching or contributions to support long-term financial security.

• Wellness Programs: Initiatives and resources aimed at promoting overall health and well-being.

• Bonus/Incentive Programs: Eligibility for annual bonuses, commissions, or short-term incentive programs based on individual and company performance.

• Equity Award Program: Potential for company stock awards, offering a stake in the company's growth.

• Additional Resources: Access to various other resources and benefits as detailed during the application process.

Working Hours:

• This is a full-time position, typically expected to be 40 hours per week.

• While the role is remote, standard business hours are generally expected for team collaboration, although some flexibility may be available depending on team needs and project demands.

📝 Enhancement Note: The salary range provided is explicit and broad, reflecting a senior-level position with significant leverage for experienced candidates. The inclusion of bonus, commission, and equity programs indicates a total compensation package that extends beyond base salary. The listed benefits are standard for a large corporation like CVS Health, with specific details to be confirmed during the application process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare, Pharmacy, Retail, Insurance. CVS Health is a diversified healthcare company operating pharmacies, health insurance plans, and pharmacy benefit management services. This integrated model provides unique opportunities for UX to impact a wide range of health experiences.

Company Size: Large enterprise (CVS Health is a Fortune 100 company with hundreds of thousands of employees globally). This size offers stability, extensive resources, and opportunities for broad impact, but can also mean navigating complex organizational structures and processes.

Founded: The current CVS Health was formed through mergers and acquisitions, with the core CVS pharmacy chain dating back to 1963. This long history signifies a mature organization with established processes and a deep understanding of its markets.

Team Structure:

• The Digital UX Design team is likely part of a larger Digital or Technology organization within CVS Health.

• The Senior Manager will lead a "small team" of experienced designers and content strategists, suggesting a focused unit within a broader UX department.

• Reporting structure likely involves reporting to a Director or VP of Digital Design or Product, with close collaboration across Product Management, Engineering, and User Research departments.

• Cross-functional collaboration is a cornerstone of this role, essential for integrating design into product development cycles and aligning with business goals. Methodology:

• Data-Driven Design: Emphasis on using user research, analytics, and A/B testing to inform design decisions and measure their impact on user behavior and business outcomes.

• Agile Development: The team likely operates within an Agile framework, requiring iterative design, close collaboration with development teams, and adaptability to changing priorities.

• Human-Centered Design: A core philosophy, ensuring that user needs, accessibility, and overall user satisfaction are prioritized throughout the design and development process.

Company Website: https://www.cvshealth.com/

📝 Enhancement Note: The company's scale and industry are critical context for a UX role. Understanding how CVS Health integrates its various services (pharmacy, insurance, retail) is key to appreciating the complexity and potential impact of digital UX. The emphasis on Agile and human-centered design aligns with modern digital product development practices.

📈 Career & Growth Analysis

Operations Career Level: This role represents a significant leadership position within the UX design function. It bridges the gap between hands-on design execution and strategic people management. The "Senior Manager" title, coupled with leading a team and owning critical initiatives, signifies a mid-to-senior level management role focused on both craft and team development.

Reporting Structure: The Senior Manager will report to a higher-level design or product leader (e.g., Director, VP) and will directly manage a team of designers and content strategists. This structure implies a responsibility for setting team direction, performance management, and contributing to broader departmental strategy.

Operations Impact: The impact of this role extends beyond aesthetic design. By leading the creation of accessible, user-centered digital experiences, the Senior Manager directly influences customer engagement, satisfaction, retention, and ultimately, the company's ability to achieve its business objectives in the digital health space. This includes driving adoption of digital services, improving customer support, and potentially impacting health outcomes through better digital tools.

Growth Opportunities:

• Leadership Advancement: Potential to move into Director-level roles, managing larger teams or broader design functions.

• Strategic Influence: Opportunity to shape the overall digital UX strategy for CVS Health, influencing product roadmaps and design standards across the organization.

• Domain Specialization: Deepen expertise within the healthcare and pharmacy domain, becoming a go-to expert for complex user challenges in this sector.

• Cross-functional Leadership: Develop skills in leading large-scale, cross-departmental initiatives that require significant influence and collaboration.

• Mentorship and Training: Further develop coaching and training skills by mentoring emerging designers and contributing to internal UX best practices and training programs.

📝 Enhancement Note: The growth path for a Senior Manager in UX at a company like CVS Health typically involves increasing scope of responsibility, either by managing larger teams, overseeing more critical product areas, or moving into more strategic leadership roles. The unique healthcare context offers specialized growth opportunities.

🌐 Work Environment

Office Type: This is a "Work At Home" position, indicating a fully remote work environment. This offers flexibility for employees based in the approved US states.

Office Location(s): The role requires employees to be located in: Massachusetts, Florida, Connecticut, or Colorado. While remote, there may be occasional requirements for travel to specific office locations for key meetings or team offsites, though this is not explicitly stated.

Workspace Context:

• Remote Collaboration: The primary mode of interaction will be through digital collaboration tools (e.g., Slack, Microsoft Teams, Zoom, email).

• Design Tools & Technology: Access to essential design and prototyping software (e.g., Figma), project management tools, and communication platforms will be provided or expected.

• Team Interaction: Regular virtual team meetings, design reviews, and one-on-one sessions with direct reports and cross-functional partners will be integral to the workflow.

Work Schedule:

• Standard full-time hours (approximately 40 hours per week) are expected.

• While remote, maintaining availability during core business hours for the respective time zones (primarily Eastern Time for MA, CT, FL) is crucial for effective collaboration with teams and stakeholders. Flexibility may be possible, but team synchronization is key.

📝 Enhancement Note: The remote nature of the role is a key aspect of the work environment. Candidates should be comfortable with asynchronous and synchronous digital communication and collaboration. The specific state requirements for remote employees are important logistical considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial phone screen to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: A more in-depth conversation with the hiring manager to discuss leadership experience, design philosophy, team management approach, and specific project examples.

• Design Team/Peer Interviews: Interviews with direct reports, peers from other design teams, and potentially cross-functional partners (Product, Engineering) to evaluate collaboration style, technical skills, and ability to mentor.

• Portfolio Review & Presentation: A dedicated session where candidates present a curated selection of their work, focusing on key case studies that demonstrate leadership, problem-solving, UX strategy, and accessibility.

• Final Round: May involve senior leadership or a final executive interview to assess strategic thinking and overall fit within CVS Health's culture.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your leadership, hands-on design skills, and impact on user experience and business outcomes. Prioritize projects that involved managing a team or mentoring designers.

• Focus on Process & Impact: For each case study, clearly articulate the problem, your role, the design process (research, ideation, iteration, testing), and the measurable results (user engagement, satisfaction, business metrics, accessibility improvements).

• Highlight Leadership: Explicitly detail how you led, coached, or mentored designers. Discuss challenges you faced in team management and how you overcame them.

• Emphasize Accessibility: Clearly demonstrate your understanding and application of WCAG standards. Explain how you ensured accessibility throughout the design and development lifecycle.

• Tell a Story: Structure your presentation as a narrative. Be prepared to answer questions about your design decisions, trade-offs made, and lessons learned.

Challenge Preparation:

• Design Problem-Solving: Be prepared for hypothetical design challenges related to healthcare, pharmacy services, or digital user engagement. Think about how you would approach these problems using design thinking and user-centered methodologies.

• Leadership Scenarios: Anticipate questions about managing difficult team members, resolving conflicts, prioritizing competing demands, and fostering a positive team culture.

• Accessibility Advocacy: Be ready to discuss how you would advocate for accessibility within a large organization and guide a team to meet strict standards.

• Strategic Thinking: Prepare to discuss how UX design contributes to broader business goals and how you would align design strategy with product roadmaps and company objectives.

📝 Enhancement Note: The interview process for a Senior Manager role will heavily weigh leadership and strategic thinking alongside design craft. A strong portfolio presentation that clearly articulates impact and leadership is critical. Candidates should be prepared to discuss specific examples of team development and accessibility advocacy.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (explicitly mentioned as advanced proficiency required), Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP.

• Collaboration & Communication: Slack, Microsoft Teams, Zoom, Google Workspace (Docs, Sheets, Slides), Confluence.

• Project Management: Jira, Asana, Trello, Monday.com.

Analytics & Reporting:

• Web/App Analytics: Google Analytics, Adobe Analytics, Mixpanel, Amplitude.

• User Feedback & Testing Platforms: UserTesting.com, Hotjar, SurveyMonkey, Qualtrics.

• Data Visualization: Tableau, Power BI (potentially used by analytics teams for insights).

CRM & Automation:

• CRM Systems: Salesforce (likely used by Sales/Marketing, but understanding integration points is beneficial).

• Marketing Automation: Marketo, HubSpot (less direct for UX Manager, but understanding customer journeys is key).

• Integration Tools: Understanding how design impacts user journeys across different systems is important.

📝 Enhancement Note: Proficiency in Figma is a non-negotiable requirement. A strong understanding of how UX design integrates with analytics platforms and project management tools is essential for effective collaboration and impact measurement in an Agile environment.

👥 Team Culture & Values

Operations Values:

• Human-Centered: A deep commitment to understanding and serving the needs of users, with a focus on empathy, accessibility, and inclusive design.

• Data-Driven: Decisions are informed by user research, analytics, and performance metrics to ensure effectiveness and continuous improvement.

• Collaborative: Fostering strong partnerships across teams (Product, Engineering, Research, Marketing) to achieve shared goals and deliver integrated solutions.

• Accountability & Ownership: Taking responsibility for design quality, delivery timelines, and the impact of design decisions on users and the business.

• Innovation & Growth: Encouraging experimentation, learning from failures, and continuously seeking ways to improve user experiences and professional skills.

Collaboration Style:

• Cross-functional Integration: Actively engaging with Product Managers, Engineers, Researchers, and other stakeholders early and often in the design process.

• Open Feedback Culture: Encouraging constructive feedback during design reviews and one-on-one sessions to elevate the quality of work and foster team development.

• Knowledge Sharing: Promoting the sharing of best practices, design patterns, and learnings across the team and wider organization.

• Process Agility: Adapting to evolving project needs and team dynamics within an Agile framework, prioritizing flexibility and iterative improvement.

📝 Enhancement Note: The "Heart at Work Behaviors" mentioned in the company description likely align with these values, emphasizing compassion, accountability, and a focus on customer well-being. Understanding how these values translate into daily operations and decision-making is key for cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Leadership and Hands-On Work: Effectively managing direct reports while also contributing as an individual contributor on critical design projects requires strong time management and prioritization skills.

• Navigating a Large Organization: Working within a large enterprise like CVS Health can present challenges in terms of securing buy-in, aligning stakeholders, and navigating complex decision-making processes.

• Healthcare Industry Complexity: The healthcare domain involves intricate user needs, regulatory compliance (e.g., HIPAA), and a diverse user base with varying levels of digital literacy and health conditions, requiring sensitive and robust design solutions.

• Maintaining Design Quality at Scale: Ensuring consistent, high-quality, and accessible design across multiple digital products and platforms within a large organization requires strong governance and collaboration.

Learning & Development Opportunities:

• Advanced Leadership Training: Programs focused on people management, coaching, strategic planning, and executive presence.

• Healthcare UX Specialization: Opportunities to deepen expertise in user research, design, and strategy specific to health and wellness technologies.

• Cross-functional Exposure: Gaining broader business acumen by working closely with leaders in Product, Technology, Marketing, and Operations.

• Industry Conferences & Workshops: Participation in UX and healthcare technology events to stay abreast of emerging trends and best practices.

• Mentorship Programs: Both receiving mentorship from senior leaders and providing mentorship to junior team members.

📝 Enhancement Note: The challenges inherent in a large healthcare organization are significant but also present substantial opportunities for professional growth. The ability to influence and drive change within such a complex environment is a key development area for this role.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance people management responsibilities with individual design contributions. How did you prioritize and ensure both aspects were successful?" (Focus on delegation, time management, and effective task allocation.)

• "How would you approach integrating user research and analytics into the design process for a new feature on the CVS Pharmacy app? What are the key metrics you'd track?" (Demonstrate understanding of data-driven design and impact measurement.)

• "Imagine you have a direct report who is struggling with accessibility standards. How would you coach them to improve their skills and ensure their designs meet WCAG requirements?" (Showcase your coaching ability and expertise in accessibility.)

• "How do you foster a culture of innovation and continuous improvement within a design team?" (Discuss methods for encouraging experimentation, sharing feedback, and learning from outcomes.) Company & Culture Questions:

• "What interests you about working in the healthcare industry, specifically at CVS Health?" (Research CVS's mission, recent initiatives, and how UX contributes to their "heart at work" philosophy.)

• "How do you ensure inclusivity and accessibility are prioritized in your design process and within your team?" (Connect your approach to CVS Health's stated values of diversity, inclusion, and belonging.)

• "Describe your experience working in an Agile environment. How do you collaborate with product managers and engineers in an Agile workflow?" (Highlight your adaptability and collaborative spirit.) Portfolio Presentation Strategy:

• Select Impactful Case Studies: Choose 2-3 projects that best represent your leadership, problem-solving skills, and ability to drive measurable UX improvements, ideally with a healthcare context.

• Structure for Clarity: For each case study, clearly outline the challenge, your role (especially leadership), the process (research, ideation, iteration), key decisions, and the quantifiable results (user satisfaction, business impact, accessibility).

• Show, Don't Just Tell: Use visuals (screenshots, wireframes, prototypes) effectively. Be prepared to walk through specific design elements and explain your rationale.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs. For example, "Increased feature adoption by X%," "Reduced task completion time by Y seconds," or "Achieved 100% WCAG AA compliance."

• Practice Your Narrative: Rehearse your presentation to ensure a smooth flow, clear articulation, and confident delivery within the allotted time. Be ready for in-depth questions.

📝 Enhancement Note: Interview preparation should focus on demonstrating leadership, strategic thinking, and a deep understanding of user-centered and accessible design within the complex healthcare landscape. Be ready to connect your experience directly to CVS Health's mission and values.

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📌 Application Steps

To apply for this Senior Manager - Digital UX Design position at CVS Health:

• Submit your application through the official CVS Health Careers portal at https://cvshealth.wd1.myworkdayjobs.com/CVS_Health_Careers/job/Work-At-Home-Massachusetts/Senior-Manager---Digital-UX-Design_R0938690-1.

• Curate Your Portfolio: Select 2-3 of your most impactful design leadership case studies. Focus on projects where you led a team, significantly influenced UX strategy, and drove measurable improvements in user experience, accessibility, or business outcomes. Ensure clear articulation of your process and results.

• Optimize Your Resume: Tailor your resume to highlight your experience in UX leadership, people management, hands-on design (mobile/web), Figma proficiency, WCAG expertise, and any relevant healthcare or retail domain experience. Use keywords from the job description and emphasize quantifiable achievements.

• Prepare Your Presentation: Practice delivering your portfolio presentation, focusing on storytelling, clear articulation of your design process, leadership contributions, and the impact of your work. Be ready to answer deep-dive questions about your decisions and team management approach.

• Research CVS Health: Familiarize yourself with CVS Health's mission, values ("Heart at Work Behaviors"), current digital initiatives, and the healthcare industry landscape. Understand how their integrated model (pharmacy, insurance, retail) shapes their digital strategy and user needs.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.