Senior Framer (No experience required, bonus potential!)

📍 Job Overview

Job Title: Senior Framer (No experience required, bonus potential!)

Company: Michaels Stores

Location: Southlake, Texas, United States

Job Type: FULL_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-06-01T00:00:00

Experience Level: Entry-Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build lasting relationships by providing expert custom framing solutions.

• Achieve and exceed sales and production targets through a consultative sales approach and operational efficiency.

• Uphold high standards of store presentation, including merchandising and inventory management within the framing department and other assigned areas.

• Serve as a key support to the Framing Manager, potentially acting in a lead capacity and contributing to team training and development.

• Ensure seamless execution of all operational procedures, including cash handling, inventory replenishment, and omni-channel processes.

📝 Enhancement Note: This role is positioned as a "Senior Framer" but explicitly states "No experience required," indicating a strong emphasis on training and development. The "bonus potential" suggests a performance-driven compensation structure tied to sales and production metrics. The role requires a blend of customer-facing sales skills and operational execution within a specialized retail environment.

📈 Primary Responsibilities

• Build and maintain strong customer relationships through personalized consultations, understanding their artistic vision and recommending optimal framing solutions.

• Execute custom framing orders with a high degree of precision, quality, and adherence to specified timelines.

• Actively participate in driving sales and production Key Performance Indicators (KPIs) through consultative selling techniques and efficient workflow management.

• Maintain the visual standards of the ready-made frame department, including merchandising, stock organization, and ensuring product availability (SISO - Single Item, Single Out).

• Support the Framing Manager in achieving departmental goals by assisting with operational tasks, performance tracking, and team guidance.

• Provide exceptional customer service throughout the store, assisting shoppers with product location, selection, and checkout processes.

• Operate the cash register accurately and efficiently, adhering to all established cash handling and transaction standards.

• Assist in the truck un-load and stocking processes, ensuring adherence to established company procedures and safety protocols.

• Maintain a safe, clean, and clutter-free store environment, with particular attention to the framing area.

• Engage customers in the benefits of the loyalty program (Rewards) and facilitate enrollment.

• Educate customers on providing feedback through Voice of Customer (VOC) surveys to drive continuous improvement.

• Support and participate in omni-channel fulfillment processes as required.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales-driven customer engagement and meticulous operational execution. The "Senior" title, coupled with the lead capacity and training responsibilities, suggests a progression path within the framing department, even for individuals starting with no prior experience.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent is generally expected for retail roles, though not explicitly stated, it is a common prerequisite for operational roles requiring system use and adherence to procedures.

Experience:

• Experience in a retail environment is preferred, providing a foundation in customer interaction and store operations.

• Prior experience in selling products or services is advantageous, demonstrating an ability to consult with customers and close sales.

Required Skills:

• Custom Framing Execution: Ability to learn and operate framing equipment, including glass cutters, and produce high-quality framed products according to specifications.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions that enhance their shopping experience.

• Sales Acumen: Aptitude for consultative selling, identifying customer needs, and recommending appropriate products and services to drive sales.

• Cash Handling Proficiency: Accurate and responsible management of financial transactions, including operating a cash register and adhering to company cash policies.

• Basic Measurement & Calculation: Ability to accurately measure materials and calculate dimensions for framing orders.

• Operational Adherence: Commitment to following Standard Operating Procedures (SOPs) for all aspects of the job, from production to customer interaction.

Preferred Skills:

• Retail Sales Experience: Proven track record in a retail sales environment, demonstrating an ability to meet sales targets.

• Customer Relationship Building: Experience in developing rapport with customers and fostering loyalty.

• Inventory Management Basics: Familiarity with stock organization, replenishment, and maintaining product presentation.

• Team Collaboration & Training Aptitude: Willingness and ability to assist and train other team members, and to act in a lead capacity.

📝 Enhancement Note: The "No experience required" aspect suggests that the company is willing to invest in training for core framing skills. However, preferred experience in retail sales and customer interaction would allow a candidate to ramp up more quickly and potentially excel in the performance-driven aspects of the role. The physical requirements also imply a need for candidates to be able to perform these duties safely.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Framing Project Samples: While formal experience isn't required, candidates should be prepared to showcase any personal projects or examples of meticulous work, demonstrating attention to detail and an eye for aesthetics, even if not professionally framed.

• Customer Service Scenarios: Be ready to discuss how you would handle common customer service situations or sales opportunities within a retail framing context.

• Process Improvement Ideas: Think about how you might improve efficiency or customer experience in a framing department, even from an observational standpoint.

• Problem-Solving Examples: Prepare to discuss instances where you've solved a problem, whether in a personal, academic, or previous work context, highlighting your analytical and practical approach.

Process Documentation:

• Workflow Understanding: Demonstrate an understanding of how customer orders move from consultation to production and final delivery within a custom service environment.

• Quality Control Awareness: Be prepared to discuss the importance of quality checks in a production setting, ensuring finished products meet high standards.

• Measurement & Material Management: Show an awareness of the need for precise measurements and efficient use of framing materials.

📝 Enhancement Note: For an entry-level role, a formal portfolio is unlikely to be required. However, candidates should prepare to discuss their understanding of processes and demonstrate their aptitude for learning and executing them. The focus will be on their ability to learn, their attention to detail, and their customer-centric approach, which can be illustrated through examples of past experiences, even non-professional ones.

💵 Compensation & Benefits

Salary Range:

Based on the "Senior Framer" title, "bonus potential," and the retail industry in Tarrant County, Texas, a typical hourly range for this role would likely fall between $15.00 - $18.00 per hour. This estimate accounts for the entry-level nature with training, the lead/training responsibilities, and the potential for performance-based bonuses. Actual compensation will depend on the candidate's demonstrated aptitude during training and performance against sales and production KPIs.

Benefits:

• Health Insurance: Comprehensive coverage including Medical, Dental, and Vision plans.

• Paid Time Off (PTO): Accrued time off for rest and personal needs.

• Tuition Assistance: Support for continued education, aligning with the company's investment in team member development.

• Employee Discounts: Generous discounts on Michaels products, encouraging personal creativity and saving.

• Bonus Potential: Performance-based incentives tied to sales and production achievements, as indicated in the job title.

• 401(k) Plan: Retirement savings plan (details typically provided upon eligibility).

• Life Insurance & Disability: Options for additional protection.

Working Hours:

• Typically 40 hours per week for a full-time role.

• Work hours will include nights, weekends, and early mornings, reflecting the demands of a retail environment.

• Flexibility in scheduling may be required to meet business needs, including peak seasonal periods.

📝 Enhancement Note: The salary estimate is based on typical retail associate pay scales for roles with some level of responsibility and specialized skills in a major metropolitan area like Dallas-Fort Worth. The inclusion of "bonus potential" is a key factor, suggesting that base pay might be on the lower end of the spectrum for experienced individuals, with significant upside through performance. Benefits are generally robust for full-time retail positions, with specific details usually provided during the hiring process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)

Michaels operates within the arts, crafts, and home décor retail sector, with a significant specialization in custom framing through its Artistree division. This industry requires a strong focus on customer creativity, inspiration, and personalized service. The framing aspect adds a layer of craftsmanship and attention to detail.

Company Size: Michaels is a large, publicly traded company with over 1,300 stores across North America. This scale means established operational processes, a structured corporate environment, and significant resources for training and development.

Founded: 1973, headquartered in Irving, Texas. This long history indicates a stable company with deep roots in the retail industry, providing a strong foundation for its operations and team members.

Team Structure:

• Store Team: Typically includes a Store Manager, Assistant Store Managers, Department Specialists (like the Framing Manager), and Team Members.

• Framing Department: This role reports to the Framing Manager, who in turn reports to the Store Manager. The Senior Framer may act as a lead in the absence of the manager, overseeing other framing associates or even general store associates during specific tasks.

• Cross-functional Collaboration: Team members collaborate across departments for tasks like truck unloads, customer assistance, and maintaining store-wide standards. The framing team works closely with sales associates to drive customer traffic and referrals.

Methodology:

• Customer-Centric Approach: Emphasizes building relationships and understanding customer needs, particularly in custom services like framing.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency in sales, production, and store operations.

• Data-Driven Performance: Use of KPIs to track sales, production, and customer satisfaction, with bonuses often tied to achieving these metrics.

• Team Development: Investment in training and development, as evidenced by the "no experience required" framing role and tuition assistance benefits.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels blends a passion for creativity with the rigors of retail operations. The emphasis on customer relationships and personalized service, especially in custom framing, is a key differentiator. The structured environment of a large retailer means clear processes and expectations, which benefits those new to the field.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level to early-career position within retail operations, specifically within the custom framing department. While titled "Senior Framer," the "no experience required" aspect signifies it as a developmental role. It serves as a stepping stone for individuals looking to gain hands-on experience in specialized retail services.

Reporting Structure: The Senior Framer reports directly to the Framing Manager. In the absence of the Framing Manager, they are expected to act in a lead capacity, demonstrating a clear line of progression and responsibility. This structure allows for direct mentorship and on-the-job training.

Operations Impact: The Senior Framer directly impacts store revenue through sales of custom framing services and indirectly through excellent customer service that encourages repeat business and positive word-of-mouth. Their efficiency in production also affects the store's ability to fulfill orders promptly, impacting customer satisfaction and operational throughput.

Growth Opportunities:

• Framing Specialist Progression: Advance to Framing Manager, overseeing the department's operations, sales, and team.

• Cross-Departmental Mobility: Develop skills applicable to other areas of retail management, potentially moving into roles like Assistant Store Manager or specialized department lead.

• Skill Development: Gain expertise in custom framing techniques, sales consultation, and operational management within a large retail organization, building a transferable skill set.

• Continued Education: Leverage tuition assistance benefits for further academic or vocational training.

📝 Enhancement Note: The "Senior" title, despite "no experience required," indicates a fast-track potential for high performers. The role provides a solid foundation in both customer-facing sales and production operations, which are critical components of retail success. The reporting structure to a manager provides consistent guidance for career advancement.

🌐 Work Environment

Office Type: Public Retail Store Setting. This is a customer-facing environment where the primary focus is on serving shoppers.

Office Location(s): The specific store is located at 1051 E Southlake Blvd, Southlake, TX. This is a typical retail store environment within a commercial area.

Workspace Context:

• Climate Controlled: All public areas are climate-controlled, ensuring a comfortable working environment for most of the day.

• Framing Shop: The dedicated framing area will contain specialized equipment such as a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Stock Room: Some stock rooms may not be climate-controlled, meaning occasional exposure to less controlled temperatures during stocking or inventory tasks.

• Outdoor Work: Potential for limited outdoor work related to retrieving shopping carts or during truck unloads.

• Collaboration: Opportunities for interaction with other store team members, the Framing Manager, and customers throughout the workday.

Work Schedule:

• Full-time positions typically require approximately 40 hours per week.

• The schedule will include nights, weekends, and early mornings, aligning with typical retail operating hours and peak customer traffic times.

• Flexibility is often required to meet the dynamic needs of a retail business.

📝 Enhancement Note: The work environment is dynamic and customer-focused, typical of a retail setting. The framing shop itself is a specialized workspace requiring technical skill and safety awareness. The combination of climate-controlled public areas and potentially less controlled stock rooms or outdoor tasks means candidates should be prepared for varied physical conditions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to gauge basic qualifications and interest.

• In-Person Interview: A one-on-one interview with the Framing Manager or Store Manager. This will focus on customer service aptitude, problem-solving skills, and understanding of the role's responsibilities. Expect questions about how you handle customer interactions, your motivation for applying, and your ability to learn new skills.

• Skills Assessment/Demonstration: For this role, they might assess your comfort with basic measurements, your ability to follow instructions precisely, or even a simulated customer interaction. While no prior framing experience is required, demonstrating a methodical approach and attention to detail will be key.

• Team Interaction: You may meet other team members to assess cultural fit and collaboration potential.

• Final Interview/Offer: If successful, you'll receive a job offer, which may be contingent on a background check and satisfactory completion of any required pre-employment assessments.

Portfolio Review Tips:

• Focus on Transferable Skills: Since no experience is required, highlight examples from school, volunteer work, or personal projects that demonstrate:

  • Attention to Detail: Projects requiring precision, accuracy, or meticulous execution.
  • Problem-Solving: Instances where you identified an issue and found a solution.
  • Customer Interaction: Any experience dealing with people, resolving issues, or providing service.
  • Learning Aptitude: Examples of quickly learning new skills or complex information.

• Prepare for Hypotheticals: Be ready to discuss how you would handle situations, e.g., "How would you approach a customer who is unsure about their framing choice?" or "What steps would you take to ensure a custom frame order is perfect?"

• Show Enthusiasm for Creativity: Express your interest in art, design, and helping customers bring their creative visions to life.

Challenge Preparation:

• Basic Measurement Task: Be prepared to accurately measure an object or shape.

• Customer Scenario Role-Play: Practice engaging with a "customer" to understand their needs and recommend a solution.

• Process Following: Discuss how you would follow a set of instructions to complete a task, emphasizing accuracy and thoroughness.

📝 Enhancement Note: The interview process will likely be geared towards assessing potential rather than existing expertise. Candidates should focus on demonstrating their willingness and ability to learn, their customer-centric mindset, and their organizational skills. A proactive approach to understanding the company and the role will be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Mat Cutter: For cutting custom mats.
  • Frame Moulding Chopper/Miter Saw: For cutting frame pieces to size.
  • Heat Press: Used for various mounting or finishing processes.
  • Stapler/Nail Gun: For assembling frames.

• Measuring Tools: Tape measures, rulers, calipers.

• Basic Computer Skills: For accessing internal systems, potentially for order entry or communication.

• Cash Register/POS System: For processing customer transactions.

Analytics & Reporting:

• Voice of Customer (VOC) Surveys: Used to gather customer feedback on service and product quality.

• Key Performance Indicator (KPI) Tracking: While not directly managed, the Senior Framer will contribute to and be measured against KPIs related to sales, production, and customer satisfaction.

CRM & Automation:

• Loyalty Program (Rewards): System for enrolling customers and tracking their engagement.

• Point of Sale (POS) System: Integrated system for transactions, inventory lookup, and potentially customer order management.

• Order Management System: Internal system for tracking custom framing orders from creation to completion.

📝 Enhancement Note: The technology stack is primarily focused on specialized equipment for custom framing and standard retail operational tools like POS systems. Proficiency in basic computer use is a prerequisite, but the core of the technical skills lies in mastering the physical tools of the framing trade.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters a culture that celebrates and encourages creativity, both for customers and team members.

• Customer Focus: A strong emphasis on building relationships and providing exceptional service to ensure customer satisfaction and loyalty.

• Quality & Craftsmanship: For custom framing, there's an inherent value placed on precision, attention to detail, and producing high-quality finished products.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and create a positive shopping environment.

• Efficiency & Productivity: Striving to complete tasks accurately and in a timely manner, especially in production and sales, to meet business objectives.

Collaboration Style:

• Supportive and Mentoring: The "Senior Framer" role implies a supportive dynamic where experienced team members (or managers) help train new associates.

• Customer-Driven: Collaboration often revolves around ensuring the customer has a seamless and positive experience, from initial consultation to final purchase.

• Process-Oriented: Team members are expected to work collaboratively to ensure SOPs are followed consistently across all tasks.

• Open Communication: Encouraging feedback and open dialogue to resolve issues and improve processes.

📝 Enhancement Note: The culture values both the artistic and operational aspects of retail. Team members are expected to be creative problem-solvers while also being disciplined in following established procedures. The emphasis on customer relationships and teamwork creates a dynamic and engaging work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Learning Curve for Framing Skills: Mastering the operation of specialized framing equipment and achieving high-quality results can present a learning challenge for individuals new to the trade.

• Balancing Sales and Production: Effectively managing both customer consultations/sales and the detailed work of custom framing within a retail timeframe.

• Customer Expectations Management: Handling diverse customer needs and preferences, sometimes with tight deadlines or specific budget constraints.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and performing repetitive motions, which can be physically demanding.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing techniques, equipment operation, and sales processes.

• Sales & Customer Service Skills Enhancement: Opportunities to hone consultative selling skills and deepen customer engagement strategies.

• Operational Proficiency: Development of skills in inventory management, merchandising, and cash handling.

• Leadership Potential: The "lead capacity" aspect offers early exposure to supervisory responsibilities and team guidance.

• Industry Knowledge: Gaining expertise in art presentation, framing styles, and material choices.

📝 Enhancement Note: The primary challenge for new entrants will be acquiring the technical framing skills. However, the company's investment in training and the "Senior" title with lead responsibilities suggest a structured path to overcome these challenges and grow within the department and company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to learn a new, complex skill quickly. How did you approach it?" (Focus on your learning methodology, willingness to ask questions, and persistence.)

• "Imagine a customer is unsure about which framing style to choose for a valuable piece of art. How would you guide them?" (Emphasize active listening, asking clarifying questions about their aesthetic and the artwork's significance, and presenting options with pros/cons.)

• "How do you ensure accuracy and attention to detail in your work, especially when tasks are repetitive?" (Discuss your personal methods for staying focused, double-checking work, and adhering to instructions.)

• "What does excellent customer service mean to you in a retail environment?" (Highlight building rapport, proactive assistance, problem-solving, and ensuring a positive overall experience.)

Company & Culture Questions:

• "Why are you interested in working at Michaels, specifically in custom framing?" (Connect your interest to creativity, customer service, craftsmanship, or a desire to learn a trade.)

• "What do you know about Michaels' commitment to creativity and customer inspiration?" (Show you've researched the company's mission and values.)

Portfolio Presentation Strategy:

• Highlight Transferable Skills: Even without formal framing experience, prepare to discuss:

  • Meticulous Personal Projects: If you've done detailed crafts, model building, or anything requiring precision.
  • Problem-Solving Scenarios: Any situation where you identified a challenge and implemented a solution.
  • Customer Service Examples: From any previous roles (retail, hospitality, volunteer) where you interacted with the public and resolved issues or provided assistance.

• Emphasize Learning Ability: Clearly articulate your eagerness and capacity to learn the framing craft.

• Be Prepared for a Demonstration: If asked, show you can follow instructions precisely for a simple measurement or assembly task.

📝 Enhancement Note: The interview preparation should focus on demonstrating potential, a strong work ethic, excellent customer service skills, and a genuine interest in learning the craft of custom framing. Highlighting transferable skills and a proactive learning attitude will be crucial for candidates with no prior experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Tailor Your Resume: Highlight any customer service, sales, or meticulous work experience. Even if not directly related to framing, emphasize skills like attention to detail, problem-solving, and ability to follow instructions. Quantify achievements where possible (e.g., "Assisted X customers per shift").

• Prepare for a Skills-Based Interview: Be ready to discuss your aptitude for learning, your customer service philosophy, and your understanding of the role's responsibilities. Practice answering hypothetical scenarios related to customer interaction and problem-solving.

• Research Michaels: Understand their brand, their commitment to creativity, and their role in the community. Familiarize yourself with the custom framing services they offer.

• Showcase Enthusiasm: Express genuine interest in learning the framing trade and contributing to a creative retail environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.