RQ00778 - UX Designer - Senior

📍 Job Overview

Job Title: RQ00778 - UX Designer - Senior

Company: Maarut Inc.

Location: Toronto, Ontario, Canada

Job Type: Contract

Category: User Experience (UX) Design / Product Design

Date Posted: September 2, 2026

Experience Level: 7+ Years Professional Experience (AI inferred 10+ years based on senior level and complexity)

Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end user experience design process for complex digital products and services within a government or public sector context.

• Drive user research, discovery, and evidence synthesis to translate findings into actionable design recommendations and prioritized solutions.

• Develop comprehensive design artifacts including user journeys, wireframes, interactive prototypes, and high-fidelity responsive designs.

• Champion accessibility standards (AODA, WCAG) and contribute to the evolution and application of design systems.

• Collaborate closely with multidisciplinary teams, facilitating workshops and presenting design concepts to diverse stakeholders.

📝 Enhancement Note: The AI has inferred a higher experience level (10+ years) than the stated minimum of seven years, likely due to the emphasis on senior-level responsibility for complex digital products, extensive experience requirements, and the nature of public sector projects which often demand seasoned professionals. The role is on-site, as indicated by the lack of remote designation and the specific Toronto location.

📈 Primary Responsibilities

• Plan and conduct user research, stakeholder interviews, usability testing, and evidence synthesis to identify user needs and inform design decisions.

• Translate research findings and business requirements into user journeys, task flows, service blueprints, information architecture, wireframes, and interactive prototypes.

• Create high-fidelity, responsive designs for web and mobile services, ensuring adherence to accessibility standards (AODA, WCAG) and best practices for interaction states (errors, empty states, loading states).

• Contribute to, extend, and apply design systems, including reusable components, patterns, tokens, and governance practices, ensuring consistency and efficiency.

• Prepare detailed, implementation-ready design specifications, support developer handoff, participate in design quality reviews, and resolve design and accessibility issues during implementation.

• Facilitate workshops, design critiques, and playback sessions to build consensus and present design recommendations to technical and non-technical audiences.

• Maintain design files, research records, decision logs, and other documentation to ensure continuity and governance of design efforts.

• Provide knowledge transfer and mentorship to internal teams to enable ongoing maintenance and evolution of digital services.

📝 Enhancement Note: The core responsibilities are derived from the detailed "The Senior UX Designer will perform the following duties" and "Deliverables" sections. The emphasis on public sector context, accessibility (AODA, WCAG), and design system contributions are key differentiators for this role, requiring a candidate with experience in these specific areas.

🎓 Skills & Qualifications

Education: Post-secondary education or certification in user experience design, interaction design, service design, human-computer interaction, information architecture, accessibility, or a related discipline is considered an asset.

Experience: A minimum of seven years of professional experience in user experience, user interface, interaction, product, or service design, with demonstrated senior-level responsibility for complex digital products or services.

Required Skills:

• Minimum 7 years of professional UX/UI/Product/Service Design experience.

• Extensive experience in planning and conducting user research, discovery, stakeholder interviews, and usability testing.

• Proven ability to synthesize research findings into prioritized design recommendations.

• Extensive experience creating user journeys, task flows, service blueprints, information architecture, wireframes, interactive prototypes, and high-fidelity responsive designs.

• Advanced proficiency with Figma, including components, variants, libraries, prototyping, file organization, documentation, and developer handoff.

• Demonstrated experience designing and documenting accessible digital experiences in accordance with AODA and WCAG standards.

• Experience contributing to, extending, and applying design systems (components, patterns, tokens, guidance).

• Experience designing complex public-facing or enterprise digital services.

• Strong written, verbal, facilitation, analytical, organizational, and stakeholder-management skills. Preferred Skills:

• Experience delivering digital services in a municipal, broader public-sector, or regulated environment.

• Experience with content design, search optimization, analytics, or service performance measurement.

• Experience providing coaching, mentorship, or knowledge transfer to design teams.

• Familiarity with agile product delivery methodologies.

• Familiarity with public-sector procurement or governance processes.

📝 Enhancement Note: The "Must Haves" section directly translates to the "Required Skills." The "Experience considered assets" section informs the "Preferred Skills." The AI's inference of 7+ years of experience is directly supported by the text, and the "senior-level responsibility" and "complex digital products" further solidify this.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• The proposal must include a portfolio or case studies demonstrating at least three relevant projects.

• Each case study should clearly identify:

  • The candidate’s specific role and responsibilities within the project.
  • The project context, target users, constraints, and objectives.
  • The research and design methods employed.
  • Key design decisions made and the supporting evidence or rationale.
  • Specific accessibility and inclusive design considerations.
  • The approach to collaboration and implementation.
  • Measurable outcomes, lessons learned, or resulting improvements.

• The City may request that the candidate present selected case studies during the interview process. Process Documentation:

• Deliverables include comprehensive documentation such as:

  • Discovery and UX assessment reports detailing findings, user needs, pain points, and opportunities.

  • Detailed research plans, participant criteria, consent materials, scripts, and synthesis reports with prioritized recommendations.

  • Current- and future-state journey maps, task flows, sitemaps, and content/findability improvements.

  • Annotated wireframes and responsive, high-fidelity Figma designs.

  • Design-system contributions (components, patterns, tokens, guidance) and documentation for deviations.

  • Usability test reports including findings, severity, and recommended next steps.

  • Accessibility checklists, issue logs, remediation recommendations, and assurance evidence.

  • Developer-ready design handoff packages (Figma files, specifications, assets, behaviours, acceptance criteria).

  • Stakeholder engagement records, decision logs, and risk assessments.

  • A prioritized UX backlog and regular progress reporting.

  • A final package for knowledge transfer, including editable source files, research records, and documentation.

📝 Enhancement Note: The portfolio requirements are explicitly detailed in the "Portfolio requirements" section. The "Deliverables" section comprehensively outlines the expected process documentation, emphasizing the depth of documentation required for this role, particularly within a public sector context.

💵 Compensation & Benefits

Salary Range: Based on the senior-level experience required (7+ years, potentially 10+), the complexity of the role (complex digital products, public sector), and the location