Retail Part Time Framer

📍 Job Overview

Job Title: Retail Part Time Framer Company: Michaels Stores Location: Epping, NH, USA Job Type: PART_TIME Category: Retail Operations Date Posted: April 30, 2026 Experience Level: Entry Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• Provide exceptional customer service and build strong client relationships to deliver custom framing solutions.
• Drive sales and production targets by effectively merchandising and managing the custom framing department.
• Maintain store presentation standards, including product stocking, organization, and a clutter-free environment.
• Operate essential retail functions such as cash handling, assisting with omni-channel processes, and participating in inventory management.

📝 Enhancement Note: While this role is in a retail environment, the "Framer" title and emphasis on custom solutions suggest a specialized operational function within the store. The core responsibilities lean heavily into customer interaction, sales-driven production, and maintaining a specific department's operational integrity, rather than broad GTM or RevOps functions. The operations aspect is focused on in-store process execution, inventory control for a specific product line, and direct customer revenue generation through a specialized service.

📈 Primary Responsibilities

• Execute personalized customer engagement strategies using Elevated ABC Deliver to foster relationships and design bespoke framing solutions, directly contributing to sales and production goals.
• Ensure all custom framing orders are completed with a high degree of quality, precision, and adherence to delivery timelines.
• Maintain the visual standards and stock levels for the ready-made frame department, including managing SISO (Ship-from-Store) and Directed Replenishment processes.
• Deliver friendly and efficient customer service by assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and fully stocked store.
• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws, regulations, and operational standards.
• Actively support and implement company shrink and safety programs to maintain a secure and hazard-free work environment.
• Collaborate effectively with team members, demonstrating acceptance, respect, and positivity, especially during challenging situations, to promote organizational values and a positive workplace atmosphere.
• Participate in truck unloading and stocking processes, ensuring adherence to established truck standards and budget constraints for efficient inventory intake.
• Operate the cash register accurately and execute all cash handling procedures to company standards, ensuring transactional integrity.
• Proactively acknowledge customers, assist with product location, and provide tailored solutions to meet their needs.
• Support and execute omni-channel processes, including order fulfillment and customer pick-ups, ensuring a seamless customer experience across all channels.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, and operational execution within a specific retail department. The emphasis on "Elevated ABC Deliver" and "Custom Framing solutions" points to a sales-driven operational role where individual performance directly impacts revenue through specialized service offerings.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred, demonstrating foundational literacy and numeracy skills.

Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.
• Demonstrated ability to manage tasks and follow procedural guidelines.

Required Skills:

• Basic computer proficiency for system navigation and order entry.
• Accurate basic measuring skills for custom framing projects.
• Ability to safely and effectively operate framing equipment and glass cutters.
• Strong customer service orientation with excellent interpersonal and communication skills for relationship building.
• Proficiency in cash handling and point-of-sale (POS) system operation.
• Familiarity with merchandising and visual display principles to maintain department standards.
• Ability to participate in stocking and inventory management processes.

Preferred Skills:

• Prior retail experience, demonstrating understanding of store operations and customer flow.
• Proven experience in selling products or services, with a consultative approach.
• Familiarity with custom framing processes or artistic mediums.

📝 Enhancement Note: The requirements emphasize practical skills and a customer-centric approach rather than advanced analytical or strategic operations expertise. The "0-2 years" experience level and focus on basic skills indicate an entry-level position where training on specific equipment and processes will be provided.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required, candidates are encouraged to highlight any examples of successful customer problem-solving or sales achievements in their application or interview.
• Demonstrate an understanding of how to follow established procedures (SOPs) to ensure consistent quality and compliance.
• Showcase an ability to manage tasks efficiently within a defined workflow, particularly concerning order completion and customer service.
• Highlight any experience with point-of-sale systems or basic inventory tracking methods.

Process Documentation:

• Candidates should be prepared to discuss their approach to learning and adhering to Standard Operating Procedures (SOPs) for custom framing and general retail operations.
• Ability to follow step-by-step instructions for equipment operation and order fulfillment is crucial.
• Willingness to participate in training for new processes and systems as introduced by the company.

📝 Enhancement Note: For an entry-level retail position focused on framing, a traditional operations portfolio is unlikely. The expectation will be more about demonstrating an aptitude for learning, following processes, and showcasing customer interaction successes rather than formal process documentation or system implementation case studies.

💵 Compensation & Benefits

Salary Range:

• As this is a part-time retail position, the salary is expected to be at or slightly above the local minimum wage for Epping, NH. Based on industry benchmarks for similar retail roles in New Hampshire, a typical hourly rate would range from $12.00 to $16.00 per hour. This estimate considers the entry-level experience requirement and the specific duties of a framer.

Benefits:

• Health insurance (medical, dental, and vision) - eligibility may depend on hours worked and tenure.
• Paid time off (PTO) - accrual typically based on hours worked.
• Tuition assistance - providing support for further education.
• Generous employee discounts on Michaels products and services.
• Opportunities for participation in company-sponsored events and team-building activities.

Working Hours:

• This is a part-time position. Actual hours will vary based on business needs, typically ranging from 15-25 hours per week.
• Flexibility is required to work nights, weekends, and early mornings, as the store operates with extended hours.

📝 Enhancement Note: Salary is estimated based on national average retail part-time framer roles in the US and adjusted for New Hampshire cost of living and minimum wage. Benefits are listed as provided in the company description and are subject to eligibility criteria.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer in North America, focusing on providing a wide range of arts, crafts, and home decor products. Company Size: Large enterprise (over 1,300 stores in North America). This scale implies structured operational processes, established training programs, and a significant customer base. Founded: 1973. With a long history, Michaels has developed robust retail operational frameworks and a strong brand presence.

Team Structure:

• The operations team within a Michaels store is typically structured with a Store Manager, Assistant Store Managers, and Team Leads overseeing various departments (e.g., Custom Framing, Arts & Crafts, Home Decor).
• This role will report to a Department Lead or Assistant Store Manager responsible for the Custom Framing area.
• Cross-functional collaboration is essential, with framers interacting with sales floor associates, cashiers, and management to ensure smooth store operations and customer flow.

Methodology:

• Operations at Michaels are driven by adherence to Standard Operating Procedures (SOPs) to ensure consistency in customer experience, product quality, and safety.
• Emphasis is placed on customer engagement and sales-driven initiatives, particularly within specialized departments like Custom Framing.
• Inventory management and visual merchandising are key operational components to ensure product availability and an appealing shopping environment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels is likely focused on creativity, customer inspiration, and efficient retail operations. The size of the company suggests a structured environment with clear operational guidelines and performance expectations.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level position within the retail operations spectrum. It provides foundational experience in customer service, sales, and specialized product handling (framing). Reporting Structure: The Retail Part Time Framer will report to a direct supervisor within the Custom Framing department, likely a Framing Lead or Department Specialist, who in turn reports to store management. Operations Impact: While not a strategic GTM or RevOps role, this position directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store operational efficiency by maintaining department standards and supporting sales floor activities.

Growth Opportunities:

• Skill Advancement: Develop expertise in custom framing techniques, material knowledge, and sales consultation, potentially leading to a Senior Framer or Framing Specialist role.
• Cross-Training: Gain experience in other store departments, expanding operational knowledge and versatility within the retail environment.
• Leadership Potential: With demonstrated performance and commitment, opportunities may arise for promotion to Team Lead or Assistant Manager positions, overseeing broader store operations and team management.
• Further Education Support: Utilize tuition assistance benefits to pursue formal education in related fields, such as art, design, or business management.

📝 Enhancement Note: Growth in this role is primarily within the retail operations hierarchy, focusing on mastering specific operational functions and potentially moving into supervisory or management roles within Michaels stores.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment will be the sales floor and the dedicated Custom Framing shop within a Michaels store. Office Location(s): Epping, NH (11 Brickyard Square, Ste 19). This location is a standard retail environment.

Workspace Context:

• The workspace includes customer-facing areas on the sales floor and a specialized framing area equipped with tools like a glass cutter and heat press.
• Opportunities for collaboration exist with other store associates, management, and customers.
• Access to standard retail technology, including POS systems and basic computer terminals, will be provided.

Work Schedule:

• Flexible schedule required, including nights, weekends, and early mornings, to align with store operating hours. Part-time hours will vary based on business needs.

📝 Enhancement Note: The work environment is dynamic and customer-focused, typical of a retail setting. The framing area presents a more specialized, hands-on workspace within the broader store context.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and experience.
• In-Person Interview: Typically with the Store Manager or Framing Department Lead. This will focus on customer service skills, understanding of the role, and alignment with company values. Be prepared to discuss how you handle customer interactions and problem-solve.
• Skills Assessment: May involve a practical demonstration of basic measuring skills or a discussion about operating equipment (if applicable and safe to do so during the interview).
• Final Interview: Potentially with a district manager or senior store leadership for final approval.

Portfolio Review Tips:

• Since a formal portfolio isn't typically required for this role, focus on preparing specific examples from past experiences that demonstrate:
  • Excellent customer service interactions and how you resolved customer needs or issues.
  • Instances where you took initiative to improve store presentation or customer experience.
  • Any experience with sales or upselling, particularly in a consultative manner.
  • Your ability to learn and follow instructions precisely.
• Be ready to discuss your understanding of the framing process and your interest in the craft.

Challenge Preparation:

• Be ready to answer situational questions, such as:
  • "How would you handle a customer who is unhappy with their custom framing order?"
  • "Describe a time you went above and beyond to help a customer."
  • "How do you prioritize tasks when multiple customers need assistance simultaneously?"
• Be prepared to discuss your understanding of Michaels' commitment to creativity and customer satisfaction.

📝 Enhancement Note: The interview process will likely be geared towards assessing soft skills, customer service aptitude, and a willingness to learn, rather than in-depth operational strategy.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Glass cutter, mat cutters, framing tools (miter saw, chop saw), heat press, mounting equipment. Proficiency will be trained.
• POS System: For processing sales, managing transactions, and potentially customer order entry.
• Basic Computer Skills: For accessing company portals, training modules, and potentially basic order management.

Analytics & Reporting:

• While the framer may not directly use advanced analytics tools, they will contribute to data through sales transactions and inventory counts.
• Store management will utilize POS data for sales performance, inventory levels, and customer traffic analysis.

CRM & Automation:

• The POS system may have basic CRM functionalities for customer order history.
• The "Elevated ABC Deliver" system is a proprietary tool for customer engagement and sales delivery, suggesting a level of automation in customer interaction guidance.

📝 Enhancement Note: The technology stack is primarily focused on point-of-sale and specialized framing equipment, with some proprietary customer engagement software. Emphasis is on operational execution rather than complex data analysis.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creativity is celebrated and customers are inspired.
• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty.
• Teamwork & Respect: Collaborating effectively with colleagues and treating everyone with acceptance and respect.
• Efficiency & Quality: Adhering to SOPs to ensure high-quality products and efficient store operations.
• Safety & Accountability: Maintaining a safe work environment and taking ownership of responsibilities.

Collaboration Style:

• Emphasis on a collaborative, supportive team environment where associates assist each other to meet store goals and customer demands.
• Open communication is encouraged for problem-solving and sharing best practices within departments and across the store.
• A culture of continuous learning and skill development, particularly within specialized areas like custom framing.

📝 Enhancement Note: Michaels' culture likely emphasizes a blend of creative passion and efficient retail operations, driven by a strong customer-centric approach and collaborative teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing customer interactions, custom order production, and general store duties simultaneously.
• Maintaining Quality Standards: Consistently delivering high-quality framing work under time pressure and customer expectations.
• Adapting to New Products/Processes: Staying current with new framing materials, design trends, and company operational updates.
• Physical Demands: Performing physically demanding tasks like lifting heavy frames and standing for extended periods.

Learning & Development Opportunities:

• Formal Training: Comprehensive training on custom framing equipment, techniques, and sales best practices.
• On-the-Job Learning: Gaining practical experience through daily operations and mentorship from experienced team members.
• Tuition Assistance: Access to company-sponsored programs to pursue further education and career development.
• Cross-Departmental Exposure: Opportunities to learn operations in other areas of the store, broadening skill sets.

📝 Enhancement Note: The role presents challenges typical of a hands-on retail position, with growth opportunities focused on skill mastery, operational proficiency, and potential advancement within the retail management ladder.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" "How would you approach a customer who seems unsure about their framing needs?"
• Problem-Solving: "Imagine you have a rush order for a custom frame and another customer needs immediate assistance on the sales floor. How would you prioritize?"
• Operational Understanding: "What do you understand about the importance of Standard Operating Procedures in a retail environment?" "How do you ensure accuracy in your work, especially when dealing with measurements?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"
• "What does creativity mean to you, and how do you see it fitting into this role?"
• "How do you contribute to a positive team environment?"

Portfolio Presentation Strategy:

• While not a formal portfolio, prepare to speak confidently about:
  • Your relevant experience: Highlight customer service, sales, or any hands-on work.
  • Your problem-solving skills: Use the STAR method (Situation, Task, Action, Result) to describe past challenges and how you overcame them.
  • Your understanding of the role: Show you grasp the responsibilities of a framer and your enthusiasm for custom work.
  • Your eagerness to learn: Emphasize your willingness to be trained on framing equipment and processes.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong interpersonal skills, a proactive attitude, a commitment to customer satisfaction, and an eagerness to learn the craft of custom framing.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.
• Tailor your resume: Highlight any customer service, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "merchandising," and "teamwork."
• Prepare for the interview: Practice answering behavioral and situational questions related to customer interaction, problem-solving, and teamwork. Be ready to articulate why you are a good fit for Michaels and the Framer role.
• Research Michaels: Familiarize yourself with the company's mission, values, and product offerings, particularly the Custom Framing services. Understand their commitment to creativity and customer engagement.
• Showcase your interest: Express genuine enthusiasm for the role, the opportunity to work with customers, and to learn the art of custom framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.