PT Framer Days and Nights. Art or framing experience encouraged.

📍 Job Overview

Job Title: PT Framer Days and Nights

Company: Michaels Stores

Location: Tampa, Florida, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: May 23, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing expert custom framing solutions and building strong customer relationships within a retail environment.

• Key responsibilities include sales, production of framing orders, and maintaining store presentation and stock levels.

• It involves operating specialized framing equipment and ensuring adherence to operational standards and procedures.

• The position requires a blend of customer service, technical skill in framing, and general retail operational duties.

📝 Enhancement Note: While the job title mentions "Art or framing experience encouraged," the AI analysis suggests an entry-level experience requirement (0-2 years), indicating that comprehensive training will be provided. The focus is on developing skills within Michaels' operational framework.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized custom framing solutions and design consultations.

• Execute the Elevated ABC Deliver methodology to achieve sales and production targets for the Custom Framing department.

• Produce high-quality custom framing orders accurately and within established timelines.

• Maintain the visual presentation and stock integrity of the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes.

• Deliver exceptional customer service by assisting shoppers, locating products, and ensuring a well-merchandised and fully stocked store.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational efficiency.

• Actively support shrink and safety initiatives to maintain a secure and hazard-free work environment.

• Foster a positive and respectful work environment, demonstrating commitment to company values and serving as a role model.

• Participate in truck unloading and stocking processes, ensuring adherence to truck standards and budget.

• Operate the cash register and manage cash handling procedures according to company standards.

• Engage customers proactively, assist with product location, and offer solutions to meet their needs.

• Support and execute Omni-channel processes, such as Buy Online, Pick Up In Store (BOPIS).

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer interaction and operational execution. The "Elevated ABC Deliver" methodology is a key sales and customer engagement framework, emphasizing proactive relationship building and solution-oriented selling within the framing context.

🎓 Skills & Qualifications

Education: No specific educational requirements are listed, suggesting that on-the-job training is comprehensive.

Experience: Entry-level candidates with basic skills are welcome; prior retail or framing experience is considered a plus.

Required Skills:

• Basic computer proficiency for operational tasks and system navigation.

• Fundamental measuring skills for accurate framing and material selection.

• Ability to learn and operate framing equipment, including a glass cutter.

• Strong customer service orientation and interpersonal skills for building rapport.

• Basic cash handling and register operation capabilities.

Preferred Skills:

• Prior retail experience, demonstrating familiarity with store operations and customer interaction.

• Proven experience in selling products and/or services, with a track record of meeting sales goals.

• Familiarity with art or framing processes and techniques.

• Experience with visual merchandising and maintaining store presentation standards.

📝 Enhancement Note: The "Required Skills" focus on foundational abilities that can be trained, such as operating framing equipment and basic computer/measuring skills. The "Preferred Skills" indicate areas where candidates can hit the ground running, particularly in customer engagement and sales. The AI's experience level of "0-2" years aligns with this.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required, candidates are encouraged to showcase examples of their framing work or related creative projects if available.

• Demonstrating an understanding of quality craftsmanship and attention to detail in any presented work is crucial.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following established Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Familiarity with or ability to quickly learn processes for order taking, production workflow, inventory management, and cash handling is expected.

• The ability to contribute to maintaining a clean and organized workspace, adhering to visual merchandising standards, is part of the operational process.

📝 Enhancement Note: Given this is a part-time, entry-level retail role, a formal "process and systems portfolio" in the traditional operations sense is not expected. The emphasis here is on the candidate's ability to understand, learn, and adhere to established company processes and operational workflows. The "portfolio" would more likely be demonstrated through examples of work or through interview discussions about past experiences.

💵 Compensation & Benefits

Salary Range: As a part-time role at Michaels, the hourly wage is likely to be within the range of $12-$18 per hour, depending on location and prior framing experience.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Potential for performance-based incentives or bonuses within the Custom Framing department.

• Opportunities for professional development and training in framing techniques and sales.

Working Hours: This is a part-time position. Working hours will include days, nights, weekends, and potentially early mornings, aligning with retail operational needs. The AI indicates standard full-time hours (40 hours) might be a reference point, but for a PT role, this would be less.

📝 Enhancement Note: The provided AI benefits are comprehensive for a part-time role. The salary estimate is based on general retail part-time positions in the US, with a slight uplift for specialized skills like framing. The job description explicitly mentions "Days and Nights," indicating flexible scheduling is a requirement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail, Custom Framing. Michaels is a leading retailer in North America, focused on providing creative materials and services to customers.

Company Size: Large (over 1,300 stores in North America). This means established processes, a structured environment, and opportunities for growth within a significant organization.

Founded: 1973. With a long history, Michaels has a well-defined brand identity and operational maturity.

Team Structure:

• The Framer will be part of the store's retail team, reporting to the Store Manager or Assistant Manager, with direct oversight from a Framing Department Manager or Lead Framer.

• Collaboration will occur with fellow sales associates, cashiers, and other store staff.

Methodology:

• Emphasis on customer-centric service, following Standard Operating Procedures (SOPs) for all tasks.

• Focus on sales performance, particularly within the Custom Framing department, utilizing specific sales methodologies like "Elevated ABC Deliver."

• Commitment to maintaining a safe, clean, and well-merchandised retail environment.

• Adherence to inventory management and operational efficiency practices.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context emphasizes a large, established retail environment with a strong focus on customer experience and operational adherence. The "Methodology" section highlights the blend of sales, service, and operational execution expected from team members.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations framework, specifically focused on the Custom Framing department. It serves as a foundational role for individuals interested in retail, sales, and specialized craft services.

Reporting Structure: The Framer reports to store leadership (Store Manager/Assistant Manager) and potentially a dedicated Framing Manager or Lead. This structure provides clear lines of communication and supervision.

Operations Impact: The Framer directly impacts store revenue through sales of custom framing services and indirectly by contributing to customer satisfaction, store presentation, and efficient operational flow. Their work enhances the customer's ability to complete creative projects, aligning with the company's purpose.

Growth Opportunities:

• Skill Development: Opportunities to become a highly skilled Custom Framing specialist, mastering various framing techniques, materials, and design principles.

• Retail Advancement: Potential to advance into roles such as Framing Department Lead, Assistant Store Manager, or Store Manager within Michaels.

• Cross-Training: Possibility of cross-training in other store departments, broadening retail operational experience.

• Sales Leadership: Development in sales techniques and customer relationship management, potentially leading to roles with higher sales responsibilities.

📝 Enhancement Note: The growth analysis focuses on the progression within a retail environment. While not a traditional "Revenue Operations" role, it offers a pathway into retail management and specialized sales/service roles, emphasizing the development of transferable skills in customer service, sales, and operational execution.

🌐 Work Environment

Office Type: This is a retail store environment. The primary workspace for the Framer is the Custom Framing department within the store, which includes work counters, equipment, and display areas.

Office Location(s): The specific store is located at 11643 W Hillsborough Ave, Tampa, FL. This is a public retail space.

Workspace Context:

• The framing shop environment involves direct interaction with customers and the use of specialized tools and equipment (e.g., glass cutter, heat press).

• The environment is dynamic, requiring adaptability to customer flow, production demands, and general store operations.

• Collaboration with other team members is essential for maintaining an efficient and positive store atmosphere.

• Access to various art and framing supplies is integral to the daily workflow.

Work Schedule: The role requires flexibility, with working hours including days, nights, weekends, and early mornings. This is typical for a part-time retail position supporting store operating hours.

📝 Enhancement Note: The work environment is characterized by a hands-on, customer-facing retail setting. The "workspace context" highlights the practical, tool-based nature of the framing role within the broader store operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and resume for basic qualifications, customer service aptitude, and any relevant experience.

• In-Person Interview: Typically with the Store Manager or Assistant Manager. This will likely involve behavioral questions assessing customer service skills, problem-solving abilities, and alignment with company values.

• Skills Assessment: A practical assessment or discussion may occur to gauge basic measuring skills, comfort with tools, and understanding of framing concepts.

• Tour & Team Introduction: A store tour and introduction to potential team members to assess cultural fit.

Portfolio Review Tips:

• If you have any examples of custom framing you've done, or even artistic projects showcasing attention to detail and design sense, be prepared to discuss them.

• Focus on explaining your process, the materials used, and the goal of the project.

• Highlight instances where you solved a design challenge or met a specific customer need.

Challenge Preparation:

• Be prepared to discuss how you would handle common customer scenarios, such as a customer unsure about design choices or a complaint about a finished product.

• Think about how you would prioritize tasks when facing multiple framing orders and customer requests simultaneously.

• Demonstrate your understanding of safety protocols when working with equipment like a glass cutter.

📝 Enhancement Note: The interview process is geared towards assessing practical skills, customer interaction abilities, and cultural fit within a retail environment. The "portfolio review" is adapted to this role, focusing on practical examples or demonstrated understanding rather than a formal operations portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Proficiency with or ability to learn to operate various framing tools, including:

  • Mat cutters (manual or automated)
  • Glass cutters and potentially specialized glass cutting tools
  • Frame jointers/molding cutters
  • Heat press (for specific applications like mounting or sealing)
  • Staplers and fasteners

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

• Computer Systems: Basic computer skills for accessing order systems, POS (Point of Sale) terminals, and potentially inventory management software.

• Point of Sale (POS) System: For processing transactions, taking orders, and managing customer accounts.

Analytics & Reporting:

• While not directly responsible for complex analytics, the role contributes to sales data captured through the POS system and framing order tracking.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely has CRM functionalities for tracking customer orders, preferences, and contact information.

• Order Management Systems: Internal systems for managing custom framing orders from entry to completion.

📝 Enhancement Note: The technology stack is heavily focused on specialized framing tools and standard retail POS systems. The emphasis is on the practical application of these tools in a production and sales environment, rather than complex operational software.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building relationships through excellent service and quality framing.

• Creativity & Passion: Embracing the joy of creativity and helping customers bring their artistic visions to life through framing.

• Quality & Craftsmanship: Commitment to producing high-quality, durable, and aesthetically pleasing custom framing solutions.

• Teamwork & Respect: Collaborating effectively with colleagues, fostering a positive and inclusive work environment.

• Efficiency & Accountability: Adhering to operational procedures, managing time effectively, and taking ownership of tasks.

Collaboration Style:

• Cross-Functional Support: Willingness to assist other team members and departments as needed to ensure smooth store operations.

• Communication: Open and respectful communication with supervisors and peers regarding customer needs, production status, and operational challenges.

• Learning Environment: A culture that encourages learning from experienced team members, particularly in mastering framing techniques and sales strategies.

📝 Enhancement Note: The culture and values are centered around customer engagement, creative expression, quality, and teamwork, typical of a retail environment focused on arts and crafts. The "Operations Values" are more about the execution of service and product delivery within a retail context.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Service: Juggling custom framing production demands with walk-in customer service needs and sales opportunities.

• Design Complexity: Assisting customers with a wide range of design preferences and technical framing challenges.

• Learning Curve: Mastering the operation of specialized framing equipment and understanding various material properties.

• Pace of Retail: Adapting to the fast-paced nature of a retail environment, including busy periods and flexible scheduling requirements.

Learning & Development Opportunities:

• Framing Expertise: Becoming a certified or highly proficient custom framer, recognized for skill and design acumen.

• Sales Training: Developing advanced sales and customer consultation skills through company programs and on-the-job experience.

• Retail Management Path: Potential to move into leadership roles within Michaels stores, managing teams and operations.

• Product Knowledge: Deepening understanding of art, display, and preservation techniques related to custom framing.

📝 Enhancement Note: The challenges are practical and role-specific, focusing on the hands-on nature of the job and customer interaction. Growth opportunities are clearly defined within the retail sector, emphasizing skill enhancement and career progression within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" or "How would you help a customer who is unsure about the best framing option for their artwork?"

• Problem-Solving: "Imagine you have three custom framing orders due today and a customer walks in needing immediate assistance. How would you prioritize?" or "What would you do if a piece of glass broke while you were cutting it?"

• Sales Approach: "How do you approach selling a product or service?" or "What makes a good customer relationship in a retail setting?"

Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in the Custom Framing department?"

• "What do you know about Michaels' commitment to creativity and customer service?"

Portfolio Presentation Strategy:

• If you have any visual examples of your work (even personal projects), be ready to share and explain your process.

• Focus on demonstrating attention to detail, design choices, and problem-solving in your examples.

• If you don't have a formal portfolio, be prepared to discuss your understanding of quality craftsmanship and precision in framing.

📝 Enhancement Note: Interview preparation advice is tailored to assess practical skills, customer service aptitude, and alignment with retail values. The emphasis is on demonstrating practical problem-solving and a customer-centric approach.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Tailoring: Customize your resume to highlight any customer service experience, sales achievements, or experience with hands-on tasks, tools, or creative projects. Emphasize any measuring skills or comfort with basic computer use.

• Prepare for Behavioral Questions: Think about specific examples from past experiences that demonstrate your ability to handle customer interactions, work in a team, solve problems, and maintain attention to detail.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their Custom Framing services, to show genuine interest.

• Practice Explaining Your Skills: Be ready to articulate your understanding of the role's responsibilities and how your skills align, especially regarding customer service, precision, and a willingness to learn.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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