PT FRAMER

📍 Job Overview

Job Title: PT FRAMER

Company: Michaels Stores

Location: Easton, Pennsylvania, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: April 22, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer service within a retail environment, specifically in the custom framing department.

• Responsibilities include building strong customer relationships through personalized design consultations and effectively selling custom framing solutions.

• Key operational duties involve maintaining the visual presentation and stock levels of the framing department and ready-made frame areas.

• The position requires proficiency in operating specialized framing equipment and ensuring the quality and timely completion of custom orders.

📝 Enhancement Note: While the job title "PT FRAMER" and the description focus heavily on customer interaction and sales within a specialized department, the underlying responsibilities involve significant operational execution in inventory management, workflow adherence, and safety compliance. This role sits at the intersection of direct customer engagement and back-end retail operations.

📈 Primary Responsibilities

• Engage customers to understand their framing needs, offering expert design advice and solutions to drive custom framing sales.

• Utilize the "Elevated ABC Deliver" methodology to build rapport and foster lasting customer relationships, ensuring a memorable design experience.

• Execute custom framing orders with a high degree of quality, precision, and adherence to deadlines, meeting production targets.

• Maintain the visual merchandising standards and inventory levels for the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment processes.

• Provide a welcoming and helpful shopping experience, assisting customers in locating products and offering solutions to meet their creative needs.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws, policies, and operational standards.

• Actively participate in shrink and safety programs, promoting a secure and accident-free work environment for both team members and customers.

• Operate the cash register accurately, executing all cash handling procedures according to company standards.

• Assist with and support Omni channel processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The core responsibilities highlight a dual focus on sales/customer engagement and operational execution. The prompt mentions "deliver sales and production results" and "complete framing orders with a high degree of quality and on time," which are critical operational metrics for this role. Maintaining departments and assisting with stocking/truck unloads also directly points to operational duties.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

Required Skills:

• Basic computer skills for system operation and order processing.

• Basic measuring skills for accurate custom framing.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to work effectively in a team environment and collaborate with colleagues.

Preferred Skills:

• Previous retail sales experience, especially in a specialty or custom service department.

• Proven ability to sell products and/or services, demonstrating persuasive and consultative selling techniques.

• Familiarity with visual merchandising principles to maintain department appearance.

• Experience with inventory management or stock control processes.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" directly translate into required and preferred skills. The emphasis on "basic computer skills and basic measuring skills" and "ability to operate the framing equipment and glass cutter" are critical operational proficiencies. The preference for "retail experience" and "selling products and/or services" points to the sales and customer relationship aspect.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are expected to demonstrate their understanding of operational processes through their resume and interview responses.

• Emphasis will be placed on articulating how you have applied customer service, sales, and operational skills in previous roles to achieve positive outcomes.

• Examples of successful customer interactions, sales achievements, or contributions to team efficiency will be beneficial.

Process Documentation:

• Candidates are expected to understand and follow established Standard Operating Procedures (SOPs) for all tasks, from customer engagement to operational execution.

• The ability to learn and apply new processes quickly, such as the "Elevated ABC Deliver" system for customer interactions, is crucial.

• Understanding how individual tasks contribute to the overall store and department performance, including sales targets and operational efficiency, is expected.

📝 Enhancement Note: For an entry-level, part-time retail role like this, a formal "portfolio" is unlikely. However, the job description emphasizes adherence to SOPs, learning new systems ("Elevated ABC Deliver"), and contributing to sales and production results. Therefore, the "portfolio requirement" focuses on demonstrating practical application of skills and understanding of operational workflows through resume and interview.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position, the salary is expected to be at or slightly above the local minimum wage, depending on experience and specific location within Easton, PA. Based on industry benchmarks for similar roles in Pennsylvania, a range of $13.00 - $17.00 per hour is a reasonable estimate.

Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.

• Paid time off (PTO) to support work-life balance.

• Tuition assistance programs to support continued education and skill development.

• Generous employee discounts on Michaels products, fostering creativity and personal use.

• Potential for other benefits as per company policy for part-time employees.

Working Hours: This is a PART_TIME position. Specific hours will vary based on business needs, including nights, weekends, and early mornings. The role may involve approximately 20-30 hours per week, with potential for flexibility.

📝 Enhancement Note: The provided data explicitly lists "PART_TIME" employment and mentions "wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members," including health insurance, PTO, and tuition assistance. Salary is not specified, necessitating an estimate based on location, experience level, and employment type. For Easton, PA, and a part-time retail role with 0-2 years of experience, a competitive hourly wage would fall within the estimated range.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading destination for creating and celebrating in North America, with a strong focus on DIY projects, home décor, and event supplies. This industry context implies a culture that values creativity, personal expression, and community engagement.

Company Size: Michaels operates over 1,300 stores in 49 states and Canada, indicating a large-scale retail operation with a significant employee base. This size suggests structured operational processes and opportunities for advancement within a well-established company.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, suggesting stability and established operational frameworks.

Team Structure:

• The "PT FRAMER" will be part of a store-level team, reporting to store management (e.g., Framing Manager or Store Manager).

• This role will collaborate closely with fellow sales associates, cashiers, and potentially other department specialists.

Methodology:

• The company emphasizes a customer-centric approach, driven by building relationships and providing solutions ("Elevated ABC Deliver").

• Operational processes are guided by Standard Operating Procedures (SOPs) to ensure consistency, compliance, and efficiency across all stores.

• Data-driven decision-making is likely employed at higher levels, with store-level roles focusing on executing defined processes to achieve sales and operational targets.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company description provides ample context on industry, size, and history. The "Team Structure" and "Methodology" are inferred based on typical retail environments and the specific operational language used in the job description (SOPs, customer relationship building, sales targets).

📈 Career & Growth Analysis

Operations Career Level: This "PT FRAMER" position is an entry-level, part-time role within the retail operations and customer service domain. It serves as a foundational position for individuals looking to gain experience in retail sales, customer engagement, and specialized department operations.

Reporting Structure: The role typically reports to a Framing Manager or Assistant Store Manager, who oversees daily operations and team performance within the store. This structure allows for direct guidance and feedback on performance.

Operations Impact: While a part-time role, the "PT FRAMER" significantly impacts store operations and revenue through direct custom framing sales, creating customer loyalty, and ensuring the department's visual appeal and stock availability. Effective execution of sales and production duties directly contributes to the store's profitability and customer satisfaction metrics.

Growth Opportunities:

• Skill Development: Opportunity to become a subject matter expert in custom framing, including design principles, material knowledge, and advanced framing techniques.

• Retail Advancement: Potential to move into full-time roles, supervisory positions (e.g., Framing Lead, Assistant Manager), or other specialized departments within Michaels Stores.

• Cross-Training: Possibility of cross-training in other store functions like visual merchandising, inventory management, or customer service to broaden skill sets.

• Leadership Potential: For motivated individuals, demonstrating strong performance, leadership qualities, and operational acumen can pave the way for future leadership opportunities.

📝 Enhancement Note: The analysis of career level and impact is based on the "PART_TIME" designation and entry-level requirements. Growth opportunities are standard for retail roles, focusing on skill specialization, advancement within the company structure, and broadening operational experience.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary work environment is the sales floor and the custom framing shop within a Michaels store.

Office Location(s): The specific location is Easton, Pennsylvania, within the Allentown-Bethlehem area. The job description mentions store locations and the address "4447 Southmont Way."

Workspace Context:

• The work environment is a climate-controlled retail store for customer-facing areas. Some stock rooms may not be climate-controlled, requiring adaptability.

• The frame shop environment involves specialized equipment like glass cutters and heat presses, necessitating a focus on safety protocols.

• Opportunities for interaction with customers are constant, requiring a friendly and engaging demeanor. Collaboration with team members is also a key aspect of the daily work.

Work Schedule: The work schedule comprises nights, weekends, and early mornings, reflecting the operational demands of a retail environment. As a part-time role, hours will vary based on business needs, typically ranging from 20-30 hours per week, with flexibility required to cover peak times and operational demands.

📝 Enhancement Note: The job description clearly outlines the "public retail store setting" and "Frame shop" environment, including specific equipment and climate control details. The mention of "nights, weekends and early mornings" directly informs the work schedule.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and resume, followed by a brief phone screening to assess basic qualifications and interest.

• In-Person Interview: Candidates will likely participate in one or more in-person interviews at the store. This may involve meeting with the Store Manager, Framing Manager, or another senior team member.

• Scenario-Based Questions: Expect questions related to customer service scenarios, sales approaches, problem-solving, and how you would handle specific framing requests or operational challenges.

• Skills Demonstration: You may be asked to demonstrate basic measuring skills or discuss your understanding of operating equipment (if applicable and safe to do so in an interview setting, or through discussion).

• Cultural Fit Assessment: The interviewers will assess your alignment with Michaels' values, focusing on creativity, customer focus, and teamwork.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, prepare to discuss your experiences using the STAR method (Situation, Task, Action, Result).

• Highlight specific examples of excellent customer service, successful sales interactions, or instances where you took initiative to improve a process or solve a problem in previous roles.

• Be ready to articulate your understanding of custom framing processes, even if from a customer perspective, and your enthusiasm for the craft.

Challenge Preparation:

• Be prepared for potential scenario-based challenges during the interview. For example, "A customer wants a very specific, unusual framing done for a valuable piece of art. How would you approach this?"

• Think about how you would de-escalate a customer complaint or handle a situation where a product is out of stock.

• Demonstrate your understanding of how to balance customer needs with store operational requirements (e.g., time constraints, production capacity).

📝 Enhancement Note: Given the entry-level, part-time nature, the interview process will focus on behavioral questions, scenario-based problem-solving, and assessing customer service/sales aptitude rather than a formal portfolio review. The advice is tailored to this context.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Proficiency in operating a cash register and POS system for transactions, returns, and customer lookup.

• Custom Framing Equipment: Familiarity or ability to learn to operate specialized tools such as:

  • Glass cutter: For precise sizing of glass or acrylic.
  • Mat cutter: For creating custom mat openings.
  • Framing Assembler/Moulding Chopper: For cutting and assembling frame mouldings.
  • Heat Press: For specific mounting or finishing techniques.

• Measuring Tools: Standard measuring tapes and rulers for accurate order specifications.

Analytics & Reporting:

• While not directly responsible for complex analytics, understanding how sales figures and production metrics contribute to store performance is beneficial.

CRM & Automation:

• Customer Relationship Management (CRM): Use of internal systems (e.g., "Elevated ABC Deliver") to log customer interactions, preferences, and design history to build relationships and track sales opportunities.

• Inventory Management Systems: Familiarity with systems used for tracking stock levels, processing replenishments, and managing department inventory.

📝 Enhancement Note: The job description explicitly mentions "framing equipment and glass cutter" and "heat press," as well as "cash register" and "basic computer skills." The CRM aspect is inferred from "Elevated ABC Deliver" for building customer relationships.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: A core value of Michaels, encouraging both team members and customers to explore and express their creative side.

• Customer Centricity: Prioritizing customer needs and experiences, aiming to build strong relationships and provide solutions that delight.

• Teamwork & Collaboration: Fostering a supportive environment where team members work together to achieve store goals and assist each other.

• Integrity & Accountability: Adhering to company policies, ethical standards, and taking responsibility for individual tasks and contributions.

• Efficiency & Quality: Striving for operational excellence by completing tasks accurately, on time, and to high standards, especially in custom framing production.

Collaboration Style:

• Cross-functional Support: Team members are expected to support each other across departments, assisting with customer service, stocking, and operational tasks as needed to ensure smooth store operations.

• Open Communication: Encouraging clear and respectful communication to address customer needs, operational challenges, and team objectives.

• Shared Goal Orientation: Working collectively towards common goals, such as sales targets, customer satisfaction scores, and operational efficiency metrics.

📝 Enhancement Note: The company description mentions "fuel the joy of creativity and celebration" and "best place for all things creative." The "Elevated ABC Deliver" implies a focus on customer relationships. Standard retail values like teamwork, integrity, and efficiency are also highly probable.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Service: Effectively engaging customers for sales while also managing their creative and design needs in a timely manner.

• Production Demands: Meeting production deadlines for custom framing orders, especially during peak seasons or with complex projects, while maintaining quality.

• Inventory Management: Ensuring the framing department is well-stocked and visually appealing, requiring proactive replenishment and organization.

• Adaptability: Working in a dynamic retail environment that requires flexibility in tasks, schedules, and handling diverse customer requests.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge in custom framing techniques, materials, design trends, and art conservation principles.

• Sales & Customer Engagement Skills: Enhance consultative selling abilities, customer relationship management, and problem-solving skills.

• Retail Operations Acumen: Gain practical experience in visual merchandising, inventory control, loss prevention, and Omni channel fulfillment.

• Team Collaboration: Develop strong interpersonal skills and learn to work effectively within a retail team structure.

📝 Enhancement Note: Challenges are derived from the core responsibilities of balancing sales, service, and production. Growth opportunities are standard for retail roles, focusing on specialization and broader operational skill development.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer. What was the situation, your action, and the result?"

• Sales Approach: "How would you approach a customer who is unsure about their framing choices? What questions would you ask to guide them?"

• Problem-Solving: "Imagine a customer received a custom frame that was slightly damaged. How would you handle this situation?"

• Operational Understanding: "What do you understand about maintaining a retail department and ensuring it's ready for customers?"

Company & Culture Questions:

• "Why are you interested in working for Michaels, and specifically in the framing department?"

• "How do you embody creativity and a customer-focused approach?"

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare 2-3 concise stories from your past experience that demonstrate:

  • Exceptional customer service leading to a positive outcome or sale.
  • A successful sales interaction where you identified a customer's needs and provided a solution.
  • An instance where you contributed to team efficiency or solved an operational challenge.

• Be ready to discuss your understanding of the framing process and your enthusiasm for art and design.

📝 Enhancement Note: Interview questions are crafted to assess core competencies for a "PT FRAMER" role: customer service, sales, operational awareness, and cultural fit. The "Portfolio Presentation Strategy" adapts to the lack of a formal portfolio by focusing on storytelling through experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any retail operations, and specific technical skills mentioned (e.g., measuring, basic computer use). Quantify achievements where possible (e.g., "Increased custom framing sales by X%").

• Prepare for Interview Scenarios: Think through examples demonstrating your ability to handle customer interactions, upsell products, and manage tasks efficiently. Practice articulating your problem-solving approach.

• Research Michaels: Familiarize yourself with Michaels' brand, product offerings (especially custom framing), and company values to demonstrate genuine interest and cultural alignment.

• Understand the Role: Be prepared to discuss why you are interested in the "PT FRAMER" role specifically and how your skills align with the responsibilities of building customer relationships and executing operational tasks in the framing department.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.