Pt Framer

📍 Job Overview

Job Title: Pt Framer

Company: Michaels Stores

Location: Easton, Pennsylvania, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-04-22

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Custom Framing Expertise: This role is centered around the art and science of custom framing, requiring proficiency in creating memorable framing solutions for customer artwork and memorabilia.

• Customer Relationship Management: A significant aspect of this position involves building strong customer relationships through personalized design consultations and exceptional service, directly impacting customer loyalty and repeat business.

• Sales and Production Execution: The Pt Framer is responsible for driving sales within the custom framing department and ensuring timely, high-quality production of all framing orders, aligning with company sales targets and operational efficiency.

• Retail Operations Support: Beyond framing, the role encompasses broader retail responsibilities, including maintaining visual merchandising standards, managing inventory, assisting with stock replenishment, and ensuring a safe, clean, and well-organized store environment.

📝 Enhancement Note: While the title "Pt Framer" suggests a focus on framing, the description indicates a broader retail operations role with a specialization in custom framing. The "PART_TIME" designation implies flexibility in hours, likely accommodating peak retail periods and customer demand. The emphasis on "Elevated ABC Deliver" points to a structured sales and customer engagement methodology.

📈 Primary Responsibilities

• Design Consultation and Sales: Engage with customers to understand their framing needs for artwork, photos, and other items; provide expert design advice on matting, framing materials, and display options to create compelling custom solutions.

• Production and Quality Control: Accurately measure, cut, assemble, and finish custom framing orders using specialized equipment, ensuring high-quality craftsmanship and adherence to strict production timelines.

• Customer Service Excellence: Deliver friendly, engaging, and solutions-oriented customer service, assisting customers in locating products, offering product knowledge, and resolving inquiries effectively to enhance the overall shopping experience.

• Merchandising and Inventory Management: Maintain the visual appeal and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Shop In Shop Out) and directed replenishment, ensuring products are attractively displayed and readily available.

• Operational Support and Compliance: Adhere to all Standard Operating Procedures (SOPs), company policies, and safety programs, including participating in truck unloads, stocking processes, and maintaining a safe, clean, and clutter-free store environment.

• Point of Sale (POS) Operations: Operate the cash register accurately and efficiently, executing cash handling procedures to company standards, and supporting omni-channel processes such as buy online, pick up in-store.

📝 Enhancement Note: The responsibilities clearly integrate sales, customer service, and production within a retail operational framework. The mention of "Elevated ABC Deliver" suggests a specific sales training program that candidates should be aware of, likely focusing on building rapport, understanding needs, and closing sales through consultative selling.

🎓 Skills & Qualifications

Education:

Experience:

• Entry-Level Framing & Retail: Candidates with 0-2 years of experience are encouraged to apply, with a focus on basic skills that can be developed within the role.

• Process Adherence: Demonstrated ability to follow established procedures and guidelines, a key component of retail operations and custom framing quality control.

Required Skills:

• Basic Computer Skills: Proficiency in using computers for point-of-sale systems, inventory management, and potentially design software.

• Basic Measuring Skills: Accuracy in taking measurements is critical for custom framing orders.

• Framing Equipment Operation: Ability to learn and safely operate framing equipment and a glass cutter.

• Customer Engagement: Strong interpersonal skills to build rapport and provide excellent customer service.

• Product Knowledge Aptitude: Willingness and ability to learn about Michaels' product offerings, particularly in the custom framing category.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment, understanding store operations, and customer interaction.

• Sales Experience: Proven ability to sell products or services, ideally in a consultative or solution-oriented manner.

• Art/Design Aptitude: An eye for design, color, and composition that can be leveraged in custom framing consultations.

• Material Handling: Experience with lifting and moving merchandise, as described in physical requirements.

📝 Enhancement Note: The emphasis on "basic" skills suggests that Michaels provides comprehensive training for this role. However, candidates with prior retail or sales experience will likely have a competitive advantage. The ability to learn and adapt to specific framing equipment and sales methodologies is paramount.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Visual Representation of Work: While a formal portfolio might not be strictly required for an entry-level role, candidates are strongly encouraged to prepare examples of their framing work or design concepts if available. This could include photos of completed projects, sketches, or mood boards showcasing an understanding of design principles.

• Process Understanding: Be prepared to discuss how you would approach a custom framing order, from initial customer consultation to final product delivery, highlighting attention to detail and adherence to quality standards.

• System Familiarity: While specific system experience isn't mandated, demonstrating a general understanding of how POS systems, inventory tracking, and basic computer applications function will be beneficial.

Process Documentation:

• Workflow Adherence: Candidates should be ready to discuss their understanding of following Standard Operating Procedures (SOPs) and how they ensure consistency and quality in their work, particularly in a production environment like custom framing.

• Customer Interaction Flow: Articulate how you would manage the customer journey from initial inquiry through to order completion, emphasizing communication and problem-solving at each stage.

• Performance Metrics Awareness: While not expected to present data, understanding that roles like this contribute to sales targets, production efficiency, and customer satisfaction metrics is important.

📝 Enhancement Note: For an entry-level role, the focus is less on a formal portfolio and more on demonstrating an understanding of processes, attention to detail, and a willingness to learn. Candidates should be prepared to showcase their design sensibilities and problem-solving approach through discussion and any personal examples they can provide.

💵 Compensation & Benefits

Salary Range:

• Estimate: Based on similar part-time retail positions in Easton, Pennsylvania, and considering the entry-level nature, the estimated hourly wage could range from $12.00 to $16.00 per hour. This is an estimate and actual compensation will depend on experience, skills, and local market conditions.

Benefits:

• Health Insurance: Access to medical, dental, and vision insurance plans.

• Paid Time Off (PTO): Accrued time off for vacation, personal days, or sick leave.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Retirement Savings Plan: Potential for a 401(k) or similar savings plan, often with a company match.

• Employee Assistance Program (EAP): Resources for personal and work-related challenges.

Working Hours:

• Part-Time: This is a part-time position, with hours varying based on business needs and scheduling. The description mentions nights, weekends, and early mornings as potential work hours. The stated "working hours: 40" in the input data appears to be a default and may not reflect the actual part-time expectation, which is typically less than 30-35 hours per week.

📝 Enhancement Note: The salary estimate is based on general retail part-time wages in the specified region and the entry-level nature of the role. Benefits like health insurance and PTO are significant for part-time roles and should be a key consideration for applicants. The working hours are explicitly part-time, requiring flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is the leading retailer in North America for arts, crafts, and home decor, offering a wide array of products and services that cater to creative individuals and those celebrating life's moments.

Company Size: Large. Michaels operates over 1,300 stores across the US and Canada, indicating a significant corporate structure and a vast retail footprint.

Founded: 1973. With decades of history, Michaels has established itself as a prominent and stable brand in the retail sector, known for its commitment to creativity and customer engagement.

Team Structure:

• Store-Level Operations: The Pt Framer will be part of a local store team, likely reporting to a Framing Manager or Store Manager. The team structure typically includes a Store Manager, Assistant Store Manager(s), Framing Specialists, Sales Associates, and potentially stock associates.

• Cross-Functional Collaboration: Collaboration is key, involving working with fellow sales associates to assist customers, stock associates for replenishment, and management for operational oversight and sales initiatives.

• Customer-Centric Approach: The culture emphasizes customer satisfaction and building relationships, with a focus on providing creative solutions and a positive shopping experience for every visitor.

Methodology:

• Customer Service Focus: A primary methodology is delivering exceptional customer service, aiming to make every interaction memorable and productive.

• Sales and Production Standards: Adherence to "Elevated ABC Deliver" and Standard Operating Procedures (SOPs) ensures consistent sales performance and high-quality production for custom framing.

• Visual Merchandising: Maintaining store appearance and product presentation according to company guidelines is a core operational practice.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels cultivates a culture that celebrates creativity and customer connection. For a Pt Framer, this means being part of a team that supports artistic expression and helps customers bring their visions to life through custom framing, all within a structured retail environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an Entry-Level/Specialist level within the retail operations and customer service domain. It's an opportunity to gain foundational experience in custom framing, sales, and customer engagement within a large retail organization.

Reporting Structure: The Pt Framer will typically report directly to the Store Manager or a designated Framing Department Manager. This provides direct oversight and mentorship opportunities.

Operations Impact: The Pt Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store presentation. Effective framing services can drive repeat business and enhance the store's reputation for quality and creativity.

Growth Opportunities:

• Framing Specialist Progression: With experience and demonstrated skill, advancement to a lead framing specialist or manager role within the department is possible.

• Retail Management Track: Opportunities exist to move into broader retail management roles, such as Assistant Store Manager or Store Manager, by developing skills in sales leadership, team management, and operational oversight.

• Cross-Departmental Skills: Gaining experience in other store areas can lead to roles in visual merchandising, inventory management, or even corporate roles in buying, merchandising, or training.

• Skill Development: Continuous learning in custom framing techniques, sales strategies, and customer service best practices will enhance employability within Michaels and the broader retail industry.

📝 Enhancement Note: While an entry-level position, Michaels offers a clear path for growth within its extensive retail network. The role serves as a strong foundation for developing valuable customer service, sales, and operational skills that are transferable across the retail landscape.

🌐 Work Environment

Office Type: This is a Public Retail Store Setting. The work environment is dynamic and customer-facing, with a dedicated custom framing area within the main retail space.

Office Location(s): The specific store location is Easton, Pennsylvania. The job description notes that while public areas are climate-controlled, some stock rooms may not be.

Workspace Context:

• Customer Interaction Hub: The primary workspace is the retail floor and the custom framing counter/area, requiring constant interaction with customers and a focus on presentation.

• Production Area: The framing shop is equipped with specialized tools such as a glass cutter and heat press, requiring a focus on safety and precision during production tasks.

• Team Collaboration Space: The store environment fosters collaboration among team members, encouraging mutual support in customer assistance, stocking, and operational tasks.

Work Schedule:

• Flexible Part-Time: The schedule is part-time and requires flexibility to work nights, weekends, and early mornings, aligning with typical retail operating hours and customer traffic patterns. This schedule can be demanding but also offers flexibility for individuals managing other commitments.

📝 Enhancement Note: The work environment is hands-on and customer-centric. Candidates should be comfortable working in a busy retail setting, interacting with diverse customers, and performing both sales/service tasks and production work in a dedicated framing area.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A more in-depth interview at the store location, focusing on customer service skills, retail experience, and understanding of the Pt Framer role. This may include a scenario-based assessment of how you would handle specific customer interactions.

• Practical Assessment (Potential): While not explicitly stated, there's a possibility of a brief, hands-on demonstration of basic measuring skills or an aptitude test for operating simple equipment, especially if you have no prior framing experience.

• Team Meet-and-Greet: You may have the opportunity to meet the store manager or framing lead to discuss the role and team dynamics further.

Portfolio Review Tips:

• Showcase Design Sensibility: If you have any personal projects, photos of custom framing you've done (even for friends/family), or examples of design work (sketches, mood boards), be ready to share them. Focus on clarity, color coordination, and creative solutions.

• Demonstrate Process Understanding: Be prepared to walk through how you would approach a typical custom framing order, from greeting the customer to finalizing the order. Highlight your attention to detail and commitment to quality.

• Highlight Customer Service Skills: Prepare specific examples of how you have provided excellent customer service in previous roles, focusing on problem-solving, building rapport, and ensuring customer satisfaction.

• Emphasize Eagerness to Learn: For an entry-level role, showing enthusiasm for learning framing techniques, operating equipment safely, and mastering company sales processes is crucial.

Challenge Preparation:

• Customer Scenario: Anticipate questions like "How would you handle a customer who is unhappy with their framing choice?" or "How would you upsell a customer on premium framing options?"

• Problem-Solving: Be ready to discuss how you approach tasks that require precision and attention to detail, and how you ensure accuracy in your work.

• Teamwork: Prepare examples of how you have worked effectively as part of a team to achieve common goals in a retail or service environment.

📝 Enhancement Note: The application process for this role will likely focus on assessing your customer service aptitude, your ability to follow instructions, and your potential to learn specialized framing skills. A proactive approach to showcasing your design eye and willingness to learn will be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes specialized cutters, saws, mat cutters, and assembly tools necessary for creating custom frames. Proficiency will be developed through training.

• Glass Cutter: A specific tool for precise glass cutting, requiring careful handling and technique.

• Heat Press: Used in some framing processes, requiring understanding of temperature and pressure settings.

Analytics & Reporting:

• Point of Sale (POS) System: Michaels uses a POS system for all transactions, including custom framing orders. Familiarity with retail POS systems is beneficial.

• Inventory Management Software: Used to track stock levels for ready-made frames, mats, and framing materials.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies a structured approach to customer interaction that builds relationships and tracks customer preferences over time, likely integrated within the POS or a related system.

• Order Management System: Likely an internal system for tracking custom framing orders from placement through production to completion.

📝 Enhancement Note: The technology stack is highly specialized towards retail operations and custom framing production. While advanced technical skills are not a prerequisite, familiarity with basic computer operations and a willingness to learn specific equipment and software are essential.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels' core purpose is to "fuel the joy of creativity and celebration." This value is reflected in the products offered and the customer interactions, encouraging an environment where artistic expression is valued.

• Customer Focus: A strong emphasis on building relationships and providing solutions that delight customers, making them feel valued and understood.

• Teamwork & Respect: The company promotes an environment where team members interact positively, respectfully, and collaboratively to achieve store goals.

• Efficiency & Quality: Adherence to SOPs and production standards ensures that work is completed efficiently and to a high-quality standard, particularly critical for custom framing.

Collaboration Style:

• Cross-Functional Support: Team members are expected to support each other across different store functions, from sales floor assistance to stockroom operations.

• Customer-Centric Collaboration: The primary collaborative effort is focused on serving the customer, whether it's helping them find a product, assisting with a framing consultation, or processing a transaction.

• Process-Oriented: Collaboration often revolves around executing established processes and SOPs to ensure consistency and operational effectiveness.

📝 Enhancement Note: The culture at Michaels is geared towards fostering creativity and customer delight within a structured, team-oriented retail environment. The Pt Framer role is integral to this, blending creative service with operational execution.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales, Service, and Production: Effectively managing customer interactions, driving sales, and completing high-quality framing orders simultaneously requires strong time management and prioritization skills.

• Mastering Framing Techniques: Learning and consistently applying precise framing techniques, operating specialized equipment safely, and understanding design principles can be challenging but rewarding.

• Handling Diverse Customer Needs: Each customer's framing project is unique, requiring adaptability, problem-solving, and creative solutions to meet a wide range of aesthetic preferences and budget constraints.

• Maintaining Store Standards: Ensuring the store and framing area are always clean, organized, and well-merchandised, even during busy periods, requires consistent attention to detail.

Learning & Development Opportunities:

• Custom Framing Certification: Potential to gain specialized knowledge and skills in custom framing through on-the-job training and possibly formal certifications.

• Sales & Customer Service Training: Access to Michaels' sales training programs, such as "Elevated ABC Deliver," to enhance consultative selling and customer engagement skills.

• Retail Operations Knowledge: Exposure to various aspects of retail operations, including inventory management, visual merchandising, and POS systems.

• Career Advancement: As noted in the Career & Growth section, opportunities exist for progression into lead roles, management positions, or other specialized areas within the company.

📝 Enhancement Note: This role presents an excellent opportunity for individuals looking to develop specialized skills in custom framing and gain broad retail experience. The challenges are balanced by robust learning opportunities and a clear path for career advancement within a large, established company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to answer questions like: "Describe a time you went above and beyond to help a customer." or "How would you handle a situation where a customer is upset about a product or service?"

• Sales Approach: Anticipate questions about your sales experience or how you would approach selling custom framing. Focus on consultative selling – understanding needs before offering solutions. Example: "How would you recommend framing materials to a customer who isn't sure what they want?"

• Problem-Solving: Be ready to discuss situations where you had to solve a problem or improvise to meet a customer's needs. Example: "Imagine a customer needs a frame by tomorrow, but our standard production time is three days. What would you do?"

Company & Culture Questions:

• Motivation: "Why are you interested in working at Michaels?" and "What do you know about our company?" (Research their mission and values).

• Teamwork: "Describe your ideal team environment." or "How do you contribute to a positive team atmosphere?"

• Fit: "What are your strengths and weaknesses related to this role?" Focus on strengths relevant to customer service, detail-orientation, and learning.

Portfolio Presentation Strategy:

• Verbal Walkthrough: If you have personal framing examples, describe the project, the materials used, the customer's needs, and how you met them. Focus on the design choices and the outcome.

• Process Explanation: Clearly articulate your understanding of the custom framing process from consultation to completion, emphasizing accuracy, quality, and customer satisfaction.

• Enthusiasm for Design: Convey your passion for creativity, design, and helping customers bring their artistic visions to life.

📝 Enhancement Note: For this role, interviewers will be assessing your customer service skills, your ability to follow instructions and protocols, and your potential to learn technical framing skills. Demonstrating a positive attitude, a willingness to learn, and a genuine interest in creativity will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Customize Your Resume: Tailor your resume to highlight any customer service, sales, retail, or hands-on/craft experience. Use keywords from the job description such as "customer service," "sales," "merchandising," and "detail-oriented."

• Prepare for Interview Questions: Practice answering common retail interview questions related to customer service, problem-solving, and teamwork. Be ready to discuss your interest in Michaels and the Pt Framer role specifically.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, especially their custom framing services. Understand their commitment to creativity and customer experience.

• Consider a Visual Aid (Optional but Recommended): If you have any personal projects or examples of creative work (even non-framing related, like crafting or design sketches), have them ready to show or discuss if asked, to demonstrate your creative aptitude.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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