PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Southbury, CT, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: June 02, 2026

Experience Level: 0-2 Years

🚀 Role Summary

• Drive sales and customer engagement through personalized custom framing solutions.

• Execute operational excellence in framing production, ensuring high-quality and timely order fulfillment.

• Maintain store standards, including merchandising, inventory, and a positive customer environment.

• Operate point-of-sale systems and handle transactions with accuracy.

• Contribute to overall retail operations, including stocking and omni-channel processes.

📝 Enhancement Note: This role is a part-time, on-site position focused on both direct customer interaction for custom framing sales and the hands-on production of framing orders. It requires a blend of sales acumen, technical framing skills, and general retail operational duties.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively listening to their needs and offering tailored custom framing solutions.
  • Utilize sales techniques and product knowledge to drive sales of custom framing services and related products.
  • Employ the "Elevated ABC Deliver" methodology to enhance customer experience and build loyalty.
  • Achieve and exceed personal sales and production targets for custom framing.

• Framing Production & Quality Control:

  • Accurately measure, cut, assemble, and finish custom framing orders to meet quality standards.
  • Operate framing equipment, including mat cutters and potentially heat presses, safely and efficiently.
  • Ensure all framing orders are completed on time and meet Michaels' quality specifications.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-organized, stocked, and visually appealing.
  • Assist with SISO (Single Item Single Order) and Directed Replenishment processes to ensure optimal inventory levels.
  • Contribute to a safe, clean, and clutter-free store environment by adhering to Standard Operating Procedures (SOPs).
  • Participate actively in truck un-loading and stocking processes, adhering to company standards and timelines.

• Customer Service & Transactions:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions.
  • Operate the cash register accurately, executing cash handling procedures according to standards.
  • Support omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store.

• Teamwork & Compliance:

  • Interact positively and respectfully with colleagues and management, promoting a collaborative work environment.

  • Adhere to all company policies, programs, and SOPs related to safety, security, and operational procedures.

  • Support shrink and safety programs to minimize loss and ensure a secure workplace.

📝 Enhancement Note: The primary responsibilities highlight a dual focus: customer-facing sales and service for custom framing, and the technical execution of framing production. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and relationship building within the sales process.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a strong understanding of basic mathematics and measurement is essential for framing. Experience:

• 0-2 years of experience in a customer-facing role or retail environment.

• Experience in a custom framing or art-related field is a significant plus.

• Prior experience in sales, particularly consultative selling, is highly desirable. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic data entry, and potentially internal communication platforms.

• Measuring & Calculation Skills: Precise measurement and basic mathematical skills are critical for accurate framing.

• Framing Equipment Operation: Proficiency or ability to quickly learn to operate framing equipment, such as mat cutters and potentially other specialized tools.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions.

• Cash Handling & POS Operation: Accurate and efficient operation of cash registers and payment processing systems.

• Merchandising & Store Presentation: Understanding of visual merchandising principles to maintain an appealing frame department and store layout.

Preferred Skills:

• Retail Sales Experience: Demonstrated success in selling products or services, ideally in a custom or specialized retail environment.

• Art & Design Aptitude: An eye for aesthetics, color theory, and design principles that can inform framing recommendations.

• Glass Cutting Proficiency: Experience with safely and accurately cutting glass or acrylic for framing.

• Inventory Management Basics: Familiarity with stock replenishment and maintaining organized back-stock areas.

📝 Enhancement Note: The required skills emphasize foundational abilities in measurement, computer use, and customer interaction, making the role accessible to entry-level candidates. Preferred skills point towards candidates with direct framing or sales experience, who would require less initial training in core job functions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Process Documentation: Examples of how you've approached customer needs assessment and consultative selling to close sales, ideally in a custom product or service environment.

• Quality Assurance Examples: If possible, showcase examples of projects where attention to detail and quality were paramount, demonstrating your commitment to excellence.

• Workflow Efficiency: Demonstrate an understanding of how to manage multiple tasks and orders efficiently, ensuring timely completion without compromising quality, particularly in a production setting.

• Customer Feedback/Testimonials: Any positive feedback or testimonials related to customer service or product delivery would be beneficial.

Process Documentation:

• While a formal portfolio might not be expected for this entry-level role, candidates should be prepared to discuss their understanding of:
  • Workflow Design: How they would approach managing a custom framing order from initial customer consultation through to final production and delivery.
  • Implementation & Automation: Discuss how they would ensure efficient use of framing equipment and minimize waste in materials.
  • Measurement & Performance: How they would track their own sales performance and contribute to team goals.

📝 Enhancement Note: Given the entry-level nature and focus on retail operations, a formal "operations portfolio" is less likely to be a strict requirement. However, candidates should be prepared to articulate their understanding of sales processes, quality control, and efficient workflow management through examples from past experiences.

💵 Compensation & Benefits

Salary Range:

• $17.00 - $20.00 per hour

• This range reflects part-time retail associate compensation for a specialized role within a major national retailer, considering the required skills in custom framing and customer service. The specific rate will depend on experience and demonstrated skills. Benefits:

• Health Insurance: Medical, Dental, and Vision coverage options.

• Paid Time Off (PTO): Accrued paid time off for rest and personal needs.

• Tuition Assistance: Support for ongoing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Potential for additional benefits as outlined by the company for part-time team members.

Working Hours:

• This is a PART_TIME position. Actual hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings.

• Employees are expected to be available for their scheduled shifts, which will be communicated in advance.

📝 Enhancement Note: The provided salary range is specific and competitive for a part-time retail role with specialized duties. The inclusion of benefits like tuition assistance and significant employee discounts is a strong draw for part-time retail positions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail (Custom Framing)

Company Size: Large (over 10,000 employees)

Founded: 1973

Company Description: Michaels is North America's largest retailer of arts, crafts, and custom framing. With over 1,300 stores across the US and Canada, and an online presence, Michaels aims to "fuel the joy of creativity and celebration." They also own Artistree, a custom and specialty framing manufacturer.

Company Specialties: Arts and crafts supplies, custom framing, party supplies, home decor.

Team Structure:

• Store Level: This role is part of a store team, typically including a Store Manager, Assistant Store Managers, Team Leads, Framers, and Sales Associates.

• Reporting: The PT Framer will likely report to a Framing Manager, Custom Frame Manager, or a Store Manager/Assistant Manager overseeing the framing department.

• Collaboration: Close collaboration with fellow sales associates to ensure seamless customer service and operational efficiency across all store functions.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions, particularly through the "Elevated ABC Deliver" program for custom framing.

• Operational Standards: Adherence to Standard Operating Procedures (SOPs) for all aspects of store operations, from sales and production to safety and inventory.

• Data-Informed Decisions: While this role is more execution-focused, understanding sales metrics and inventory needs contributes to store performance.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates in a high-volume retail environment with a strong emphasis on customer experience and specialized services like custom framing. The company culture likely values creativity, customer service, and operational efficiency, supported by structured programs and SOPs.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Specialist / Associate

• This role serves as an entry point into retail operations with a specialized focus on custom framing. It is ideal for individuals beginning their careers or those looking to transition into a skilled retail position. Reporting Structure:

• The PT Framer will report to store management, likely a dedicated Framing Manager or an Assistant Store Manager responsible for the framing department's performance and team supervision. Operations Impact:

• The PT Framer directly impacts store revenue through custom framing sales and customer satisfaction. High-quality framing and excellent customer service contribute to repeat business and positive store reputation. Efficient production also supports overall store throughput and profitability. Growth Opportunities:

• Skill Development:

  • Become a certified Custom Frame Designer with advanced training in design, materials, and sales techniques.
  • Develop proficiency in advanced framing equipment and techniques.

• Retail Advancement:

  • Potential to move into a Lead Framer or Custom Frame Manager role.
  • Opportunities to advance into other store leadership positions such as Key Holder, Assistant Store Manager, or Store Manager.

• Cross-Functional Experience: Gain experience in various retail functions, from sales and merchandising to inventory and operations.

📝 Enhancement Note: This role offers a clear path for skill development within the custom framing specialty and a broader opportunity for advancement within Michaels' retail store management structure. The emphasis is on building foundational skills and demonstrating reliability and sales ability.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s): Store - 100 Main St N, Southbury, CT

• This is a customer-facing retail store environment. Workspace Context:

• Customer Interaction: Primarily involves interacting with customers in the sales floor and custom framing area.

• Production Area: The frame shop is a dedicated workspace equipped with framing tools, glass cutters, and a heat press. This area requires careful attention to safety protocols.

• Team Collaboration: Opportunities to work closely with other store team members to support sales, operations, and customer needs.

• Technology: Access to POS systems, computer terminals for order entry and potentially internal communications.

Work Schedule:

• Part-time hours, with flexibility required to work nights, weekends, and early mornings based on store operating hours and business needs.

• Schedules are typically posted in advance.

📝 Enhancement Note: The work environment is dynamic and customer-focused, with a distinct production area for framing. Candidates should be comfortable with a fast-paced retail setting and the specific safety requirements of a frame shop.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application and a brief phone or video screening with an HR representative or hiring manager.

• In-Person Interview:

  • Meet the Team: You will likely meet with the Store Manager and/or Framing Manager.
  • Situational & Behavioral Questions: Expect questions about customer service scenarios, problem-solving, teamwork, and your motivation for applying.
  • Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your understanding of framing concepts.
  • Store Tour & Observation: A walkthrough of the store and framing area might be part of the process.

• Final Offer: Based on the interview and assessment of your fit with the role and company culture.

Portfolio Review Tips:

• Focus on Relevance: Since this is an entry-level role, a formal portfolio isn't strictly required. However, be prepared to discuss past experiences that demonstrate:

  • Customer Service Successes: Examples of how you've gone above and beyond for customers.
  • Problem-Solving Scenarios: How you've handled challenging customer situations or operational issues.
  • Attention to Detail: Projects or tasks where precision and quality were critical.
  • Sales Aptitude: Any experience in selling products or services and achieving targets.

• Verbal Articulation: Be ready to verbally walk through specific projects or experiences that highlight your skills, especially those related to craftsmanship, customer interaction, or sales.

Challenge Preparation:

• Scenario-Based Questions: Prepare for questions like:

  • "A customer wants a frame for a unique piece of art. How would you approach this?"
  • "How would you handle a situation where a customer is unhappy with their framing order?"
  • "Describe a time you had to multitask during a busy shift."

• Company Research: Understand Michaels' mission, values, and the importance of custom framing to their business. Be ready to articulate why you want to work for Michaels specifically.

📝 Enhancement Note: The interview process will likely assess a candidate's customer service skills, problem-solving abilities, and basic aptitude for framing and sales. While a formal portfolio isn't a must, the ability to articulate relevant experiences clearly is key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, framing tools (saws, jointers, presses), glass cutters, measuring devices.

• Point-of-Sale (POS) System: For processing sales, returns, and managing customer transactions.

• Computer Terminals: For order entry, accessing product information, and internal communications.

Analytics & Reporting:

• Basic reporting through the POS system to track individual sales performance.

• Potential for access to inventory management systems for stock checks and replenishment. CRM & Automation:

• The POS system may have basic customer relationship management (CRM) features for tracking purchase history.

• While not a heavy automation role, efficient use of equipment and processes is key.

📝 Enhancement Note: The technology stack is primarily focused on retail operations and specialized framing equipment. Proficiency with POS systems and basic computer skills are essential, with on-the-job training provided for specific framing tools.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through excellent service and solutions.

• Creativity & Inspiration: Fostering an environment that values artistic expression and creativity, both in products and customer interactions.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing and products that meet customer expectations.

• Teamwork & Respect: Collaborating effectively with colleagues and fostering a positive, inclusive, and respectful work environment for all.

• Efficiency & Productivity: Striving for efficient operations, timely order fulfillment, and productive use of time and resources.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with other store team members to ensure a positive customer journey, from initial inquiry to purchase completion and beyond.

• Process Adherence: Following established SOPs and team guidelines to ensure consistency and quality in all operations.

• Knowledge Sharing: Willingness to share best practices and assist colleagues, particularly in the framing department, to support overall team performance.

📝 Enhancement Note: Michaels likely fosters a culture that blends creativity with operational discipline. Team members are expected to be customer-centric, collaborative, and committed to delivering quality products and experiences within structured retail processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage with customers for sales while also completing production orders accurately and on schedule.

• Handling Diverse Customer Needs: Meeting the unique design and framing requirements of a wide range of customers and art types.

• Managing Workload During Peak Times: Adapting to busy periods, such as holidays or promotional events, while maintaining service quality and production output.

• Continuous Learning: Staying updated on new framing materials, techniques, and product offerings.

Learning & Development Opportunities:

• Custom Framing Certification: Opportunities to undergo formal training and certification in custom framing design and production.

• Sales Training: Development in consultative selling techniques and customer relationship management.

• Retail Operations Skills: Gaining experience in various aspects of retail management, inventory control, and visual merchandising.

• Cross-Training: Potential to learn other store functions to broaden skill sets.

📝 Enhancement Note: The role presents challenges related to time management, diverse customer needs, and adapting to retail demand. However, these challenges are balanced by significant opportunities for skill development in custom framing and potential career progression within the company.

💡 Interview Preparation

Strategy Questions:

• Custom Framing Approach: "Describe your process for consulting with a customer on a custom framing project, from initial inquiry to final recommendation." Focus on active listening, understanding needs, material recommendations, and upselling.

• Problem-Solving in Retail: "A customer is unhappy with the framing they received. How would you handle this situation?" Prepare to discuss de-escalation, understanding the issue, and finding a resolution within company policy.

• Sales & Productivity: "How do you balance your time between serving walk-in customers and completing production orders to meet deadlines?" Emphasize prioritization, efficiency, and communication with management.

Company & Culture Questions:

• Why Michaels? "What interests you about working at Michaels, specifically in a custom framing role?" Research their mission, values, and the importance of their framing services.

• Teamwork: "Describe a time you worked effectively as part of a team to achieve a common goal." Highlight collaboration and mutual support.

• Quality Focus: "How do you ensure the quality and accuracy of your work, especially when dealing with custom products?" Discuss attention to detail, double-checking, and adherence to standards.

Portfolio Presentation Strategy:

• Verbal Case Studies: Prepare to verbally walk through 1-2 examples of projects where you:

  • Successfully advised a customer on a custom product or service.
  • Delivered a high-quality, detailed piece of work.
  • Managed multiple tasks or deadlines effectively.

• Highlight Transferable Skills: If you don't have direct framing experience, focus on transferable skills like attention to detail, precision, customer service, sales, and problem-solving from other roles.

• Show Enthusiasm for Craft: Express genuine interest in art, design, and the craft of framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating customer service orientation, a knack for sales, attention to detail, and an understanding of operational flow within a retail setting. Articulating transferable skills effectively will be crucial for candidates without direct framing experience.

📌 Application Steps

To apply for this PT Framer position:

• Submit Your Application: Complete the online application through the provided link on the Michaels careers portal.

• Tailor Your Resume: Highlight any experience in custom framing, art, design, sales, or customer service. Quantify achievements where possible (e.g., "Increased custom framing sales by X%," "Managed X number of orders per week").

• Prepare Your "Verbal Portfolio": Think through specific examples from your past experiences that demonstrate your skills in customer consultation, sales, problem-solving, attention to detail, and efficiency. Be ready to discuss these clearly and concisely.

• Research Michaels: Understand their brand, their commitment to custom framing, and their customer service philosophy. Familiarize yourself with their website and product offerings.

• Practice Interview Responses: Rehearse answers to common interview questions, focusing on demonstrating your suitability for both the sales and production aspects of the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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