PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Tampa, Florida, United States

Job Type: Part-time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-11

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive sales and customer engagement through expert custom framing consultations and solutions.

• Ensure operational excellence by adhering to Standard Operating Procedures (SOPs) and company policies for sales, production, and store maintenance.

• Foster positive customer relationships by providing exceptional service, assisting with product discovery, and creating a welcoming retail environment.

• Maintain visual merchandising standards and stock levels within the custom framing department and other assigned areas.

• Safely operate specialized framing equipment, including glass cutters and heat presses, to produce high-quality custom framing orders.

📝 Enhancement Note: While the job title "PT Framer" might suggest a purely production-focused role, the description emphasizes "building customer relationships" and "sales and production results." This indicates a hybrid role where consultative sales and customer interaction are as critical as the physical framing tasks. The "Elevated ABC Deliver" methodology points to a structured approach for customer engagement and sales conversion.

📈 Primary Responsibilities

• Engage customers by initiating conversations, understanding their framing needs, and offering personalized design solutions using the Elevated ABC Deliver framework to drive sales and production.

• Accurately measure artwork and select appropriate framing materials, mats, and glazing to meet customer specifications and aesthetic preferences.

• Execute custom framing orders with precision, ensuring high-quality craftsmanship and timely completion to meet customer expectations and production deadlines.

• Maintain the visual presentation and stock integrity of the ready-made frame department, as well as manage SISO (Shop In Store Only) and Directed Replenishment processes for framing supplies.

• Provide friendly and efficient customer service, assisting shoppers in locating products, offering product knowledge, and ensuring a well-merchandised and fully stocked store.

• Adhere strictly to all Standard Operating Procedures (SOPs) and company programs to ensure operational compliance, safety, and security standards are met.

• Actively participate in shrink and safety programs, contributing to a secure and accident-free work environment for both team members and customers.

• Foster a positive and respectful work environment by interacting constructively with colleagues, remaining positive during challenges, and embodying the company's vision and values.

• Participate in the efficient unloading and stocking of merchandise from trucks, ensuring adherence to established truck standards and budget constraints.

• Operate the cash register accurately, handle financial transactions with integrity, and execute cash handling procedures according to company standards.

• Support and execute omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales/customer interaction and production/operational tasks. The mention of "Elevated ABC Deliver" suggests a specific sales methodology that candidates should be prepared to discuss. The need to manage "SISO and Directed Replenishment" implies a basic understanding of inventory management principles within a retail context.

🎓 Skills & Qualifications

Education: No specific educational degree is mandated; however, a strong grasp of basic academic principles is assumed for understanding instructions and performing calculations.

Experience:

• A minimum of 0-2 years of experience is required, indicating an entry-level to junior position.

• Experience in a customer-facing role, particularly in retail or sales, is preferred.

• Prior experience operating specialized equipment or performing detailed craftwork is beneficial. Required Skills:

• Basic computer skills: Ability to navigate point-of-sale (POS) systems and potentially basic inventory or order management software.

• Basic measuring skills: Precision in measuring artwork and framing components is crucial for accurate order fulfillment.

• Ability to operate framing equipment: Proficiency with the tools and machinery used in the custom framing process.

• Ability to operate a glass cutter: Skill in safely and accurately cutting glass to size for framing.

• Cash handling and register operation: Competence in processing customer transactions accurately and efficiently.

• Customer service orientation: A genuine desire to assist customers, understand their needs, and provide solutions.

• Adherence to SOPs: Ability to follow established procedures and guidelines consistently. Preferred Skills:

• Retail sales experience: Proven ability to sell products or services, engage customers, and drive sales.

• Experience selling products and/or services to customers: Demonstrated success in consultative selling and closing deals.

• Visual merchandising: Understanding of how to present products attractively in a retail setting.

• Basic inventory management: Familiarity with stock counts, replenishment, and maintaining inventory accuracy.

• Art or design appreciation: A foundational understanding or interest in art and design principles can enhance customer consultations.

📝 Enhancement Note: The "Minimum Type of experience" section explicitly lists "basic computer skills and basic measuring skills" and "ability to operate the framing equipment and glass cutter" as requirements. This suggests that while prior retail experience is preferred, proficiency in these core technical and operational skills is non-negotiable.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to prepare examples of past work demonstrating:
  • Quality Craftsmanship: Showcase examples of completed custom framing projects if available, highlighting attention to detail and aesthetic appeal.
  • Customer Solutions: Describe instances where you successfully understood a customer's needs and provided a suitable product or service solution.
  • Process Adherence: Be ready to discuss how you follow instructions and SOPs in your work.
  • Problem-Solving: Prepare to share an example of how you handled a customer issue or operational challenge.

Process Documentation:

• Candidates should be prepared to discuss their understanding and application of:
  • Workflow Design and Optimization: How they approach tasks systematically and identify opportunities for efficiency in their work.
  • Implementation and Automation: While this role is hands-on, understanding how processes are documented and implemented is key. Discussion of how framing orders are processed from consultation to completion.
  • Measurement and Performance Analysis: How they contribute to team performance through accurate order completion, sales contributions, and adherence to standards.

📝 Enhancement Note: For an entry-level "PT Framer" role, a formal portfolio is unlikely to be a strict requirement. However, demonstrating an understanding of process, quality, and customer-centric solutions through examples during the interview will be critical. The focus will be on how well a candidate can explain their approach to tasks and customer interactions.

💵 Compensation & Benefits

Salary Range: For a Part-Time Framer position in Tampa, Florida, with 0-2 years of experience, the estimated hourly wage typically falls between $12.00 - $16.00 per hour.

Benefits:

• 401(k) with employer match: Retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial aid for team members growing their families through adoption.

• Voluntary Insurance Options: Additional insurance products for enhanced coverage.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with other affiliated companies.

Working Hours: This is a part-time position. Actual hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings. The total hours per week are not specified but are typically less than 30 for part-time roles.

📝 Enhancement Note: The salary range is estimated based on typical entry-level retail positions in the Tampa, Florida area, considering the specific responsibilities of a framer role which often commands a slightly higher rate than general sales associates due to specialized skills. The provided benefits list is comprehensive and typical for a large retail organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty retailer of arts and crafts supplies in North America, serving a broad customer base interested in creative pursuits, DIY projects, and home décor.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across North America and employs a significant workforce, indicating a large-scale retail operation with established corporate structures and processes. This size offers stability and resources but also means adherence to standardized procedures is critical.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, evolving with market trends and customer demands. This longevity suggests a company with established operational practices and a deep understanding of its market.

Team Structure:

• Store-Level Operations: The PT Framer will be part of a store team, likely reporting to a Framing Manager, Department Manager, or Store Manager. The team structure will include various roles such as sales associates, cashiers, and potentially other specialized positions.

• Cross-Functional Collaboration: Collaboration will primarily occur within the store, with team members assisting each other with customer service, stocking, and operational tasks. There will also be interaction with corporate functions for support, training, and policy dissemination.

• Focus on Customer Experience: The company culture is heavily geared towards customer satisfaction, creativity, and providing solutions for customers' crafting and decorating needs.

Methodology:

• Customer-Centric Approach: Operations are designed around providing an excellent customer experience, from product availability to personalized service.

• Process Standardization: Michaels relies on Standard Operating Procedures (SOPs) to ensure consistency in operations, sales, and customer service across all locations.

• Data-Driven Decisions: While this role is hands-on, the broader company likely uses sales data, inventory metrics, and customer feedback to inform operational strategies and product assortment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The "Company Industry" is crucial for understanding the operational context. As a large specialty retailer, Michaels emphasizes efficient store operations, effective inventory management, and a strong customer service focus. The "PT Framer" role sits at the intersection of these operational pillars.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position (0-2 years experience). It serves as a foundational role within the retail operations of Michaels, specifically within the framing department. It's an opportunity to gain practical experience in customer service, sales, and specialized production.

Reporting Structure: The PT Framer will typically report to a Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager. This structure provides direct supervision and guidance on daily tasks and performance.

Operations Impact: The PT Framer's impact is directly tied to driving sales within the custom framing department, ensuring customer satisfaction through quality work and service, and contributing to the overall efficiency and presentation of the store. Their role supports the company's objective of being a premier destination for creative solutions.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales consultation, and retail operations.

• Advancement within Store: Potential to move into full-time roles, supervisory positions (e.g., Framing Lead, Department Manager), or other store-level operational roles.

• Cross-Departmental Experience: With experience, there may be opportunities to learn and contribute in other store departments.

• Company-Wide Opportunities: Long-term potential for roles at the district or corporate level, though this would require significant career progression and potentially further education or specialized training.

📝 Enhancement Note: The "Operations Career Level" is explicitly entry-level. Growth opportunities will primarily be within the store environment, focusing on mastering the framing craft and customer service, before potentially moving into leadership roles.

🌐 Work Environment

Office Type: This is a retail store environment. The work location is a physical store for Michaels, specifically the Tampa store at 3804 S Dale Mabry Hwy Ste A.

Office Location(s): Tampa, Florida, United States. The store is located in a commercial area, likely accessible by car.

Workspace Context:

• Customer-Facing Areas: The primary workspace includes the sales floor, the ready-made frame department, and the custom framing counter. These areas are customer-accessible and are expected to be clean, organized, and visually appealing.

• Production Area: The frame shop itself is a specialized workspace equipped with framing machinery, tools, and materials. This area requires adherence to safety protocols due to the nature of the equipment and materials (e.g., glass cutter, heat press).

• Stock Room: May involve time in stock rooms for replenishment, which may or may not be climate-controlled.

• Team Interaction: Opportunities for collaboration with fellow team members and direct interaction with customers throughout the shift.

Work Schedule: The role is part-time, requiring flexibility. Work hours will include nights, weekends, and potentially early mornings to cover store operating hours and operational needs like truck unloads and stocking.

📝 Enhancement Note: The "Work Environment" is clearly a public retail store, with specific mention of the "frame shop" as a distinct workspace. The physical demands and varied work hours are key considerations for candidates.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete the online application form.

• Phone/Virtual Screening: A brief conversation with an HR representative or hiring manager to assess basic qualifications, interest, and availability.

• In-Person Interview: Typically conducted by the Store Manager or Framing Department Manager. This will likely involve:

  • Behavioral Questions: Discussing past experiences related to customer service, problem-solving, teamwork, and handling difficult situations.
  • Situational Questions: Presenting scenarios related to customer interactions, sales challenges, or operational issues to gauge problem-solving skills.
  • Skills Assessment: Discussion of basic computer and measuring skills, and potentially a brief demonstration or explanation of how you would approach framing tasks.
  • Cultural Fit: Assessing alignment with Michaels' values of creativity, customer focus, and teamwork.

• Potential On-the-Job Assessment: For the framing aspect, a brief practical assessment or discussion about how you would approach specific framing tasks might occur.

Portfolio Review Tips:

• Highlight Relevant Experience: Even without a formal portfolio, be prepared to discuss specific examples from previous roles that demonstrate customer service, sales, problem-solving, and any experience with tools or detailed work.

• Showcase Problem-Solving: Prepare a brief story about a time you successfully resolved a customer issue or improved a process in a previous role.

• Demonstrate Understanding of Operations: Be ready to talk about how you follow instructions, maintain organization, and contribute to team goals.

• Express Enthusiasm for Creativity: Convey passion for art, crafts, or design, and how that translates into a desire to help customers create.

Challenge Preparation:

• Customer Service Scenarios: Think about how you would handle a customer who is unhappy with a framing order, or a customer who is undecided about their framing choices.

• Sales Approach: Be prepared to explain how you would approach a customer to offer custom framing services and guide them through the selection process.

• Operational Efficiency: Consider how you would manage your time effectively to complete framing orders while also assisting customers on the sales floor.

📝 Enhancement Note: The "Interview Process" for an entry-level retail role like this will focus heavily on behavioral and situational questions, assessing soft skills and cultural fit, alongside a basic understanding of core job functions. A formal portfolio is less likely, but being able to articulate experiences is key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat Cutters: Professional-grade equipment for cutting custom mats.
  • Moulding Cutters/Choppers: Tools for precisely cutting framing mouldings to size.
  • Jointers/V-Nailers: Machinery for assembling frame corners.
  • Heat Press: Used for specific mounting or finishing techniques.
  • Glass Cutter: Essential for sizing glass or acrylic for frames.

• Point of Sale (POS) System: Michaels uses a proprietary POS system for processing transactions, managing sales, and potentially handling order entry for custom framing.

• Basic Computer Skills: Likely involves using a computer for timekeeping, accessing training materials, and potentially basic order tracking.

Analytics & Reporting:

• While this role is not directly involved in creating reports, understanding that sales performance, order volume, and material usage are tracked is important. The store manager will use POS data for performance monitoring. CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology implies a structured approach to customer interaction that could be considered a form of informal CRM. The POS system may also store customer purchase history.

• Automation: While not extensive for this specific role, the framing equipment itself automates precise cuts and assembly steps compared to purely manual methods.

📝 Enhancement Note: The "Primary Tools" section is critical for a "Framer" role. Familiarity with or ability to learn specialized framing equipment is a core technical requirement. The POS system is also a fundamental tool in any retail operations role.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels' core mission is to "fuel the joy of creativity and celebration." This means fostering an environment where customers feel inspired and supported in their creative endeavors.

• Customer Focus: Prioritizing customer needs, providing solutions, and ensuring a positive shopping experience is paramount. This translates to excellent service, helpfulness, and a welcoming attitude.

• Teamwork & Respect: Working collaboratively with colleagues, supporting each other, and maintaining a positive and respectful environment, even during busy periods or when facing challenges.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical standards in all aspects of work, including cash handling, safety, and customer interactions.

• Efficiency & Quality: Balancing the need for efficient production and sales with the commitment to delivering high-quality custom framing solutions.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist across different areas of the store as needed, especially during peak times or when specific departments are understaffed.

• Process-Oriented: Collaboration often involves following established SOPs to ensure consistency and efficiency in tasks like truck unloading, stocking, and customer service.

• Feedback Exchange: Openness to feedback from supervisors and peers to improve performance and ensure adherence to company standards.

• Shared Goal Orientation: Working together to achieve store sales targets, maintain operational standards, and create a positive customer experience.

📝 Enhancement Note: The "Operations Values" are directly derived from the company's stated purpose and mission. For a PT Framer, demonstrating alignment with these values through customer interactions and teamwork is key.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: The primary challenge will be effectively managing time to provide excellent customer consultations and sales, while also meeting production demands for custom framing orders.

• Customer Expectations: Handling diverse customer needs, artistic visions, and budget constraints, while ensuring satisfaction with the final product.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and working with specialized tools, which can be physically demanding.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding design principles requires learning and practice.

• Retail Pace: Adapting to the fast-paced retail environment, especially during peak seasons or promotional periods.

Learning & Development Opportunities:

• Framing Expertise: Develop advanced skills in custom framing design, material selection, and production techniques.

• Sales & Customer Service Skills: Enhance consultative selling abilities, active listening, and problem-solving for customer needs.

• Retail Operations Knowledge: Gain experience in inventory management, visual merchandising, POS operation, and store operations.

• Product Knowledge: Deepen understanding of art materials, framing techniques, and current design trends.

• Potential for Leadership: With demonstrated performance and interest, opportunities may arise for roles with increased responsibility within the store.

📝 Enhancement Note: The "Challenges" section frames potential difficulties as opportunities for skill development, which is a positive way to present the role's demands.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you prioritize your tasks if a customer needed an immediate framing consultation, and you had several framing orders to complete by the end of your shift?" (Assesses time management and prioritization skills).

• Collaboration & Stakeholder Management: "Describe a time you had to work with a colleague to resolve a customer issue. What was your role, and what was the outcome?" (Assesses teamwork and problem-solving).

• Problem-Solving: "A customer is unhappy with the way their artwork was framed. How would you approach this situation?" (Assesses customer service recovery and problem-solving).

Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in a framing role?" (Assesses motivation and alignment with the company's creative focus).

• "How do you stay motivated during repetitive tasks or when dealing with challenging customers?" (Assesses resilience and attitude).

• "How do you ensure you are providing excellent customer service in a retail environment?" (Assesses understanding of customer-centric operations). Portfolio Presentation Strategy:

• Verbal Examples: Be prepared to verbally walk through specific examples of your past work that demonstrate:

  • Problem/Solution: A time you faced a challenge (e.g., a difficult customer, a production bottleneck) and how you resolved it.
  • Process Improvement: If you ever suggested or implemented a more efficient way to do a task.
  • Customer Satisfaction: How you ensured a customer was happy with a product or service you provided.

• Highlighting Key Skills: Explicitly connect your experiences to the required skills: customer service, sales, operational adherence, and any technical aptitude.

• Enthusiasm for Framing: Express genuine interest in the craft of framing and helping customers bring their creative visions to life.

📝 Enhancement Note: Interview questions for this role will heavily lean on behavioral and situational examples, assessing how a candidate applies soft skills to operational and customer-facing scenarios.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight customer service, any sales experience, attention to detail, and any experience with tools or hands-on tasks. Use keywords from the job description like "customer service," "sales," "framing," and "operations."

• Prepare for Behavioral Questions: Reflect on past experiences that demonstrate your ability to handle customer interactions, work in a team, solve problems, and follow procedures. Use the STAR method (Situation, Task, Action, Result) to structure your answers.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), company values, and mission. Understand how the "PT Framer" role contributes to the overall customer experience and company goals.

• Practice Articulating Skills: Be ready to discuss your basic computer and measuring skills, and how you would approach learning and operating framing equipment. Express enthusiasm for the creative aspect of the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.