Staff Product Designer, UI/UX

📍 Job Overview

Job Title: Staff Product Designer, UI/UX

Company: Fulfillment IQ

Location: Toronto, Ontario, Canada

Job Type: Full-Time

Category: Product Design / UI/UX

Date Posted: September 11, 2026

Experience Level: Staff (10+ years)

Remote Status: Hybrid (3 days/week in office)

🚀 Role Summary

• Own the end-to-end design of Workbench, Fulfillment IQ's decision-intelligence platform for warehouse and fulfillment system design, within the Crossdock Studios team.

• Translate complex, interdependent inputs, constraints, and scenario controls into simple, intuitive user experiences for a data-dense, technical web product.

• Establish design standards and best practices for the studio, raising the design bar for product and engineering partners.

• Lead through design craft, decision-making, and setting high standards for research rigor, accessibility, and visual polish.

• Drive design direction from first principles, making critical decisions on what is surfaced, grouped, defaulted, or hidden in dense interfaces.

📝 Enhancement Note: This role is positioned as a "Staff" level, indicating a senior individual contributor role focused on design leadership, strategic impact, and setting technical/design standards, rather than people management. The emphasis on "leading through the work" and "no direct reports" reinforces this. The primary focus is on the Workbench platform, a complex decision-intelligence tool for logistics.

📈 Primary Responsibilities

• Conduct and synthesize user research, including interviews and usability testing, to inform design decisions and product strategy.

• Develop user journeys, information architecture, wireframes, and interactive prototypes for complex, data-dense interfaces.

• Create high-fidelity visual designs and polished UI mockups that adhere to accessibility standards (WCAG) and brand guidelines.

• Own, evolve, and maintain the design system for a web-first engineering tool, ensuring component architecture and interaction patterns support dense, control-heavy interfaces.

• Collaborate closely with Product Managers, Engineers, and Operations Researchers throughout the entire product lifecycle, from concept to implementation and QA.

• Design for uncertainty and trade-offs, making optimization outputs, scenario comparisons, and constraint conflicts legible to non-expert users.

• Present design rationale and decisions clearly to senior stakeholders and clients, building alignment across technical and non-technical teams.

• Define and uphold studio standards for design rigor, accessibility, and visual craft, including conducting design critiques and mentoring junior designers as the team grows.

• Strategically determine information architecture and progressive disclosure for multi-variable interfaces to enhance user comprehension and efficiency.

• Drive first-principles design direction for new product areas and features, weighing multiple credible approaches against precedent and best practice.

📝 Enhancement Note: The responsibilities heavily emphasize ownership of a complex product (Workbench) and the strategic aspects of design leadership at a Staff level, including setting standards, driving decisions, and influencing product direction. The specific challenges of designing for "data-dense," "control-heavy," and "uncertainty/trade-off" interfaces are central.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong foundation in design principles is implied. A Bachelor's or Master's degree in Design, HCI, or a related field would be beneficial.

Experience: 8+ years of digital product design experience, with a minimum of 3 years as the sole design owner for complex enterprise or technical web products end-to-end.

Required Skills:

• Demonstrated depth in data-dense, web-first product design, with a portfolio showcasing experience with complex, interdependent controls, large data volumes, or expert workflows.

• Advanced proficiency in Figma, including experience with component architecture, variables, and interactive prototypes for validation.

• Deep understanding of usability principles and accessibility standards (WCAG), with the ability to enforce them.

• Experience building, owning, or significantly extending a design system.

• Proven ability to lead design in fast-moving B2B or SaaS product environments, including 0-to-1 work under ambiguity.

• Experience setting design standards for a team or product and providing actionable critique.

• Strong portfolio demonstrating end-to-end design work (research, flows, wireframes, prototypes, and finished UI) with clear evidence of design judgment and impact.

• Ability to present multiple credible design approaches to a problem, justify the chosen solution, and articulate trade-offs.

• Eligibility to work in Canada. Preferred Skills:

• Experience leveraging AI tools to accelerate design work (e.g., generating mockups, assisting with design systems, speeding iteration).

• Familiarity with how engineers consume design specifications (tokens, component APIs, handoff tooling) to ensure a buildable design system.

• Exposure to supply chain, logistics, manufacturing, or other operational domains.

• Knowledge of responsive design best practices.

📝 Enhancement Note: The experience requirements are significant, particularly the 3 years of end-to-end ownership for complex enterprise/technical web products. The emphasis on a portfolio showcasing "complexity itself" and "design judgment" is critical. The preferred skills highlight a forward-thinking approach with AI and practical considerations for engineering handoff.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least one product where the core design challenge was complexity, featuring interdependent controls, large data volumes, or expert workflows.

• Demonstrate end-to-end design work, including user research, flow mapping, wireframing, prototyping, and final UI, with clear evidence of your design judgment and the outcomes it drove.

• Provide evidence of multiple design approaches to difficult problems, with a clear rationale for the chosen solution and what was traded away.

• Highlight experience designing decision-support, analytics, simulation, planning, or configuration-heavy tools.

• Include examples of how you have built, owned, or significantly extended a design system. Process Documentation:

• Detail your process for conducting user research, synthesizing findings, and translating insights into actionable design decisions.

• Document your workflow for creating information architecture, user flows, wireframes, and interactive prototypes, including iteration based on feedback and testing.

• Illustrate your approach to developing and maintaining a design system, including component architecture, interaction patterns, and governance.

• Showcase how you collaborate with Product Managers and Engineers throughout the product lifecycle, including your handoff process and communication strategy.

• Provide examples of how you structure dense, multi-variable interfaces using progressive disclosure and IA techniques.

📝 Enhancement Note: The portfolio requirements are highly specific, focusing on the ability to handle complex systems and demonstrate strategic design thinking. The emphasis is on showcasing the process and decision-making behind the designs, not just the final output, particularly concerning complexity and trade-offs.

💵 Compensation & Benefits

Salary Range: $145,000 - $170,000 CAD base per year.

Equity: Potential for a standard equity grant if and where eligible.

Benefits:

• Comprehensive health and dental coverage for employees and their families.

• Competitive paid time off and flexible leave policies.

• Retirement savings programs with employer contributions.

• Dedicated learning and development budget for professional growth.

• Hybrid work options supporting flexibility.

• Equipment allowances.

• Internet reimbursements.

• Business travel coverage.

• Employee stock options (ESOP), where applicable.

• Team events, meetups, and company offsites for community building.

Working Hours: 40 hours per week (standard full-time). The hybrid model allows for 3 days in the Toronto office and 2 days remote.

📝 Enhancement Note: The salary range is competitive for a Staff Product Designer in Toronto. The benefits package is robust, with a strong emphasis on professional development, work-life balance, and long-term incentives like ESOPs. The hybrid nature is explicitly defined.

🎯 Team & Company Context

🏢 Company Culture

Industry: Supply Chain Engineering and Transformation, Technology, Consulting. Fulfillment IQ operates at the intersection of strategy, operations, and technology to solve complex logistics problems.

Company Size: The job description doesn't explicitly state the size, but the "Staff" level role and mention of growing teams suggest a mid-to-large size company or a rapidly scaling startup. (LinkedIn data indicates 51-200 employees).

Founded: Fulfillment IQ was founded to help brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. (Company Founded: 2019).

Team Structure:

• The Staff Product Designer will be part of "Crossdock Studios," working primarily on the "Workbench" platform.

• This team collaborates closely with Product Management, Engineering, and Operations Research.

• The role reports directly to the Chief Executive Officer, indicating high visibility and strategic importance.

• The design team is growing, with expectations for the Staff Designer to mentor future hires. Methodology:

• Data-Driven Decision Making: Emphasis on user research, usability testing, and measurable outcomes (KPIs like usability outcomes, design system adoption, engineering self-sufficiency).

• Agile/Iterative Development: Collaboration with Product and Engineering throughout the lifecycle, with a focus on rapid prototyping and iteration.

• Systems Thinking: Designing complex, interconnected systems where user decisions have significant trade-offs and impacts.

• High Standards: Focus on research rigor, accessibility, visual craft, and building a robust, engineer-consumable design system.

Company Website: fulfillmentiq.com

📝 Enhancement Note: The direct reporting line to the CEO underscores the strategic significance of this design role. The company operates in a complex, technical domain (supply chain/logistics), requiring designers to translate intricate operational challenges into user-friendly digital solutions. The "Crossdock Studios" team focuses on proprietary platforms.

📈 Career & Growth Analysis

Operations Career Level: Staff-level Product Designer. This is a senior individual contributor role on a professional track, focused on deep expertise, strategic impact, and setting standards. It is a hands-on leadership role, guiding design direction and quality without direct reports.

Reporting Structure: Reports directly to the Chief Executive Officer. This provides high visibility and direct access to executive leadership.

Operations Impact: The role has significant impact on the core product, Workbench, which is central to Fulfillment IQ's offering. Success in this role directly influences user adoption, the rigor of logistics system designs, and the overall effectiveness of the platform. The designer’s work will make expert judgment faster and more rigorous for clients.

Growth Opportunities:

• Design Leadership: Opportunity to shape the design vision and standards for a growing studio and product portfolio.

• Domain Expertise: Deepen knowledge in supply chain, logistics, and operations research through close collaboration.

• Technical Product Design: Further refine skills in designing complex, data-dense, enterprise-level web applications.

• Mentorship: Guide and mentor other designers as the team expands, developing leadership capabilities.

• Strategic Influence: Direct engagement with CEO and senior leadership on product strategy and direction.

• Innovation: Opportunity to explore and integrate AI tools into the design workflow.

📝 Enhancement Note: The growth path here is less about traditional management and more about deepening strategic influence, technical expertise, and design leadership within a critical product area. The direct CEO reporting line is a significant indicator of the role's importance and potential for high-level exposure.

🌐 Work Environment

Office Type: Hybrid model with 3 days per week required in the Toronto office. This suggests a collaborative office environment designed for team interaction, brainstorming, and focused work, balanced with remote flexibility.

Office Location(s): Toronto, Ontario, Canada.

Workspace Context:

• Collaborative: The hybrid model encourages in-person collaboration, design critiques, and team syncs.

• Tool-Rich: Access to Figma and other design tools is essential, with expectations for advanced usage and design system development.

• Cross-Functional Interaction: Frequent interaction with Product Managers, Engineers, and Operations Researchers is integral to the role.

• Client Exposure: Potential for client interaction and presenting design rationale to external stakeholders.

Work Schedule: Standard 40-hour work week, with the flexibility of a hybrid model. The nature of the role may require occasional flexibility to meet project deadlines, but the core expectation is a structured work week.

📝 Enhancement Note: The hybrid setup is a key feature, balancing in-office collaboration with remote work flexibility. The emphasis on collaboration with technical and operational teams suggests a dynamic, cross-functional work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application and resume review, likely with AI assistance as noted by the company.

• Portfolio Review: A critical stage where candidates present their end-to-end design work, focusing on complex challenges, design judgment, and process. Expect detailed questions about specific projects, design decisions, and trade-offs.

• Design Challenge/Case Study: Potentially a practical exercise to assess problem-solving skills, design thinking, and ability to handle complex requirements similar to Workbench’s domain. This might involve analyzing a scenario and proposing design solutions.

• Cross-functional Interviews: Meetings with Product Managers, Engineers, and potentially Operations Researchers to assess collaboration style, technical understanding, and communication effectiveness.

• Executive Interview: Meeting with the CEO to discuss strategic vision, design leadership capabilities, and cultural fit.

Portfolio Review Tips:

• Focus on Complexity: Clearly articulate the challenges of data density, interdependent controls, and uncertainty in your chosen projects.

• Show Your Process: Don't just present final screens. Walk through your research, ideation, iteration, and decision-making process. Explain why you made certain choices and what alternatives you considered.

• Quantify Impact: Where possible, use KPIs to demonstrate the outcomes of your designs (e.g., improved task completion, reduced errors, increased adoption). Use the company's stated KPIs as a guide.

• Design System Expertise: Dedicate a section or specific examples to your experience with design systems, emphasizing component architecture, governance, and engineer consumption.

• Figma Proficiency: Be ready to discuss advanced Figma techniques used, such as variables, auto-layout, and complex prototyping.

Challenge Preparation:

• Understand the Domain: Research supply chain, warehouse operations, optimization, and simulation concepts. Familiarize yourself with the challenges of designing tools for these domains.

• Practice Information Architecture: Be prepared to structure complex information and design navigation for multi-variable interfaces.

• Articulate Trade-offs: Practice explaining the pros and cons of different design solutions and justifying your recommendations based on user needs, technical constraints, and business goals.

• Prepare for Stakeholder Alignment: Think about how you would present design decisions to a CEO, engineers, and product managers, tailoring your communication to each audience.

📝 Enhancement Note: The interview process emphasizes practical design skills, strategic thinking, and the ability to handle complex problems. The portfolio is paramount, and candidates must be prepared to articulate their design process and decision-making rigorously, especially concerning the unique challenges of the Workbench platform.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Advanced proficiency is a core requirement. This includes deep knowledge of component architecture, variables, interactive prototyping, design system management, and collaborative features. Expect to use Figma for end-to-end design, from wireframing to high-fidelity mockups and system development.

• Prototyping Tools: While Figma is primary, proficiency with other prototyping tools might be beneficial for specific validation needs.

Analytics & Reporting:

• While not explicitly stated for the designer, understanding how design impacts user behavior and key metrics is crucial. Experience with tools that track user engagement, task completion, and conversion rates (e.g., Mixpanel, Amplitude, Google Analytics) would be advantageous for interpreting KPIs. CRM & Automation:

• Not directly applicable to the designer's core tools, but understanding how design integrates with broader SaaS platforms and workflows is beneficial. Design System Tools:

• Figma is the central tool for design system development. Experience with documentation tools (e.g., Zeroheight, Storybook) or processes for integrating design specs with engineering workflows (tokens, component APIs) is highly valued.

📝 Enhancement Note: Figma is the cornerstone of this role's toolset. The expectation is not just proficiency but advanced mastery, particularly in building and managing a robust design system that engineers can readily consume. Understanding the technical implications of design handoffs is key.

👥 Team Culture & Values

Operations Values:

• Ownership: Taking full responsibility for design outcomes and driving projects to completion.

• Transparency: Open communication regarding design rationale, challenges, and decisions.

• High Standards: Commitment to exceptional quality in research, design execution, accessibility, and craft.

• Collaboration: Working closely and effectively with cross-functional partners (Product, Engineering, Ops Research).

• Data-Driven: Using research and metrics to inform design decisions and measure impact.

• Efficiency: Designing for clarity and speed, making complex information accessible and actionable.

Collaboration Style:

• Cross-functional Integration: Deep partnership with Product, Engineering, and Operations Research is essential. The designer is expected to be an active participant in shaping product direction.

• Constructive Feedback: A culture that encourages design critiques and provides actionable feedback to elevate the product and individual skills.

• Knowledge Sharing: Encouraging the sharing of best practices, research findings, and design patterns across the team and studio.

• Problem-Solving Focus: A collective drive to tackle complex, real-world problems in the supply chain domain.

📝 Enhancement Note: The culture emphasizes high performance, ownership, and collaborative problem-solving within a technically complex domain. The values directly align with the demands of a Staff-level role in a growing tech company.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Translating highly interdependent inputs, constraints, and scenario controls for a decision-intelligence platform into intuitive user experiences.

• Ambiguity and 0-to-1 Work: Leading design for new product areas with undefined requirements and evolving direction.

• Balancing User Needs with Technical Constraints: Ensuring designs are both user-friendly and technically feasible within the platform's architecture.

• Raising the Design Bar: Establishing and maintaining high standards for design craft, accessibility, and research rigor within the studio.

• Stakeholder Alignment: Navigating diverse perspectives from Product, Engineering, Operations Research, and senior leadership to build consensus.

Learning & Development Opportunities:

• Deepen Domain Expertise: Gain significant knowledge in supply chain, logistics, and operational transformation.

• Advance Technical Design Skills: Master designing complex, data-dense, enterprise-grade web applications.

• Develop Design Leadership: Grow skills in setting standards, mentoring, and influencing product strategy.

• Explore AI in Design: Experiment with and integrate AI tools to enhance design workflows and outcomes.

• Strategic Product Influence: Contribute directly to the strategic direction of a core company platform, reporting to the CEO.

📝 Enhancement Note: The primary challenges revolve around the inherent complexity of the product domain and the strategic nature of a Staff-level role. Growth opportunities are geared towards specialization in complex product design, leadership, and domain expertise.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a highly complex system with many interdependent variables. What was your approach, and what trade-offs did you make?"

• "How would you approach designing an interface for users to make trade-offs between labor planning, automation selection, and capacity sizing in a warehouse setting?"

• "Walk us through your process for creating and evolving a design system for a technical web product. How do you ensure it's adoptable by engineers?"

• "How do you balance user needs with technical constraints and product roadmap priorities when faced with ambiguity?" Company & Culture Questions:

• "What interests you about Fulfillment IQ and the supply chain/logistics industry?"

• "How do you define and uphold high design standards within a cross-functional team?"

• "Describe your ideal collaboration with Product Managers and Engineers."

• "How do you see yourself contributing to our company values of ownership, transparency, and high standards?" Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of your career and design philosophy. Then, dive into 2-3 key projects that best showcase your ability to handle complexity, your end-to-end process, and your design judgment.

• Storytelling: For each project, frame it as a problem, your process (research, ideation, iteration), your solution, and the impact/outcomes. Emphasize the why behind your decisions.

• Design System Focus: Dedicate specific time to showcase your design system work, explaining its architecture, components, and how it supports efficient development.

• Interactive Elements: Be prepared to navigate Figma files live or share interactive prototypes to demonstrate your work.

• Q&A Readiness: Anticipate detailed questions about your design choices, trade-offs, and the challenges you faced. Prepare concise, data-informed answers.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, deep understanding of complex product design challenges, and strong collaboration skills. Be ready to articulate your design process and rationale with clarity and confidence, drawing parallels to the Workbench platform's requirements.

📌 Application Steps

To apply for this Staff Product Designer position:

• Submit your application through the provided link on Workable.

• Portfolio Customization: Curate your portfolio to prominently feature projects demonstrating your expertise in complex, data-dense, enterprise web products, design systems, and end-to-end ownership. Highlight at least one project where complexity was the core challenge.

• Resume Optimization: Ensure your resume clearly articulates your 8+ years of experience, with specific emphasis on the 3+ years of end-to-end ownership for technical web products. Use keywords from the job description like "Staff Product Designer," "UI/UX," "Figma," "design systems," "data-dense interfaces," and "enterprise."

• Interview Preparation: Practice articulating your design process, decision-making, and trade-offs for complex problems. Prepare case studies that align with the challenges of designing decision-intelligence tools for logistics. Be ready to discuss your approach to information architecture and progressive disclosure.

• Company Research: Familiarize yourself with Fulfillment IQ’s mission, industry, and the Workbench platform’s purpose. Understand their values (ownership, transparency, high standards) and how your design philosophy aligns with them. Research their existing design system if publicly available.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.