Product Designer I

📍 Job Overview

Job Title: Product Designer I

Company: Kaseya Careers

Location: Vancouver, British Columbia, Canada

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: May 19, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive user experience (UX) and user interface (UI) design initiatives for Kaseya's software modules, particularly focusing on IT Operations.

• Translate complex user stories and business requirements into intuitive, visually appealing, and functional design concepts.

• Collaborate closely with Product Management and Engineering teams to define, analyze, and prototype innovative software solutions.

• Develop and document storyboards and interactive prototypes to effectively communicate product features and business workflows across various departments.

• Continuously identify opportunities to enhance the user experience of Kaseya's existing product suite, ensuring simplicity and integrity.

📝 Enhancement Note: This role is specifically geared towards a Product Designer with a focus on B2B SaaS products, particularly within the IT management and cybersecurity space. The emphasis on "IT Operations modules" and "MSP (technology Managed Service Provider) space" indicates a need for a designer who can translate technical and operational complexities into user-friendly interfaces for IT professionals. The "0-2 years" experience level suggests a junior or early-career role, requiring foundational UX/UI skills and a strong capacity for learning and growth within a fast-paced environment.

📈 Primary Responsibilities

• Lead and actively participate in the design process for Kaseya's software, from ideation to final UI specifications.

• Partner with Product Management to refine user stories, prioritize functional requirements, and contribute to the overall UX strategy and product roadmap.

• Create detailed wireframes, mockups, and interactive prototypes that clearly illustrate product features, user flows, and business processes.

• Ensure design solutions are elegant, simple, and enhance functionality while maintaining consistency with the existing product's integrity and brand guidelines.

• Translate high-level visions and concepts into tangible design assets that address user needs and business objectives, even within complex software environments.

• Conduct user research and usability testing (where applicable or in collaboration with product teams) to gather insights and validate design decisions.

• Contribute to the development and maintenance of Kaseya's design system, ensuring consistency and efficiency in design execution.

• Present design concepts and solutions persuasively to cross-functional teams, including peers, leadership, and stakeholders.

📝 Enhancement Note: The responsibilities highlight a hands-on design role that requires not just creative execution but also strategic thinking and cross-functional collaboration. The emphasis on translating "user stories into functional business requirements" and "visions into concepts" points to a need for a designer who can bridge the gap between business needs and user-centric design. The mention of "storyboards and prototypes illustrating product features and business workflows" underscores the importance of visual communication and the ability to articulate complex processes.

🎓 Skills & Qualifications

Education:

Experience:

• 1-2 years of professional experience in User Experience (UX) and User Interface (UI) design, with a focus on developing consumer-facing or enterprise web applications.

Required Skills:

• Strong understanding of core UX/UI design principles, user-centered design methodologies, and interaction design patterns.

• Proficient in industry-standard design and prototyping tools, with a strong emphasis on Figma.

• Demonstrated ability to create clear and effective storyboards, wireframes, mockups, and interactive prototypes.

• Excellent communication, presentation, and persuasion skills, with the ability to articulate design decisions and "sell" product visions to various stakeholders, including senior leadership.

• Ability to receive and incorporate constructive critique, using feedback to iteratively improve design quality.

• Strong collaboration skills, with experience working effectively within cross-functional teams (Product Management, Engineering).

• Ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment.

Preferred Skills:

• Experience working with AI design tools or "vibe" tools, such as Lovable.

• Experience contributing to and utilizing design systems and component libraries.

• Knowledge of the MSP (Managed Service Provider) technology space.

• Familiarity with agile development methodologies and working within sprint cycles.

📝 Enhancement Note: The "0-2 years" experience requirement positions this role as an ideal opportunity for a recent graduate or someone early in their design career. The emphasis on Figma, design systems, and AI design tools indicates a modern tech stack and a forward-thinking approach to design. The "strong plus" for HCI/Interaction Design degrees and MSP knowledge suggests that candidates with specialized backgrounds will be highly favored. The ability to "sell" product visions is a critical soft skill for this role, implying a need for a designer who is not only technically proficient but also a confident communicator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX/UI design projects, demonstrating your process from concept to final execution.

• Projects should highlight your ability to solve complex user problems and translate them into simple, elegant design solutions.

• Examples of web-based application designs, ideally for B2B or enterprise software.

Process Documentation:

• Showcase your understanding of the end-to-end design process, including user research, wireframing, prototyping, user testing (if applicable), and final UI design.

• Demonstrate how you define and document user stories, functional requirements, and translate them into design specifications.

• Illustrate your experience with creating and utilizing design systems or component libraries for consistency and efficiency.

• Include examples of how you have identified and implemented UX optimizations for existing products.

📝 Enhancement Note: For a junior Product Designer role, the portfolio is paramount. It serves as the primary evidence of the candidate's skills and potential. The emphasis should be on demonstrating a well-defined design process, problem-solving abilities, and proficiency with core design tools like Figma. Case studies that clearly articulate the "why" behind design decisions and showcase tangible improvements or user-centric outcomes will be highly valued.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off (PTO), including vacation, sick leave, and holidays.

• Opportunities for professional development, including training, conferences, and workshops.

• Potential for performance-based bonuses or stock options.

• Retirement savings plan (e.g., RRSP matching).

Working Hours:

• Standard full-time hours, typically 40 hours per week.

• Flexibility may be available, but the role is primarily on-site, requiring consistent availability during core business hours.

📝 Enhancement Note: The specified salary range of CAD 100,000 - 125,000 for an entry-level (0-2 years) Product Designer in Vancouver is competitive and reflects the high cost of living and demand for skilled tech professionals in the region. This range aligns with industry benchmarks for similar roles in major Canadian tech hubs. The inclusion of standard benefits like health insurance, PTO, and professional development opportunities is typical for full-time positions in the tech sector.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software (IT Management & Cybersecurity)

Company Size: Large (Likely 1,000+ employees based on Kaseya's global operations and acquisition strategy)

Founded: 2000

Company Description: Kaseya is a leading provider of AI-powered IT management and cybersecurity software, serving MSPs and internal IT departments globally. The company emphasizes innovation, accountability, and results, fostering a high-growth, high-performance culture. They value driven, adaptable individuals committed to customer success and continuous improvement.

Team Structure:

• The Product Design team likely operates within a larger Product Development or Engineering organization.

• Designers collaborate closely with Product Managers, Software Engineers, and QA teams.

• The team structure may involve senior designers mentoring junior designers, as indicated by the "Product Designer I" title.

Methodology:

• Kaseya's culture emphasizes "embracing challenges, moving with urgency, and continuously raising the bar."

• Design processes likely align with agile development methodologies, focusing on rapid iteration, user feedback, and data-driven decision-making.

• A strong emphasis is placed on delivering "exceptional outcomes for our customers and teammates."

• Innovation is a core tenet, encouraging the exploration of new technologies like AI in design.

Company Website: https://www.kaseya.com/

📝 Enhancement Note: Kaseya's stated culture of "high-growth, high-performance" suggests a dynamic and demanding work environment. The emphasis on urgency, accountability, and results means that designers will need to be proactive, efficient, and results-oriented. The company's focus on AI and cybersecurity indicates a commitment to cutting-edge technology, which will influence the types of design challenges encountered.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Product Designer (Product Designer I)

This role is positioned at the beginning of a product design career path within Kaseya. It offers a foundational experience in designing complex B2B SaaS products, with a specific focus on IT Operations modules. The responsibilities involve hands-on design work, collaboration, and learning the company's design systems and processes.

Reporting Structure:

The Product Designer I will likely report to a Senior Product Designer, UX/UI Lead, or a Product Management lead overseeing design functions. They will work closely with Product Managers responsible for the IT Operations modules and software engineers implementing the designs.

Operations Impact:

While this is a design role, its impact is directly tied to operational efficiency and user adoption. By creating intuitive interfaces for IT Operations tools, the designer contributes to:

• Reduced training time for IT professionals.

• Increased efficiency in managing IT infrastructure and cybersecurity tasks.

• Improved user satisfaction and retention for Kaseya's software.

Growth Opportunities:

• Skill Advancement: Progress from Product Designer I to Product Designer II, Senior Product Designer, Lead Product Designer, or UX Manager roles.

• Specialization: Develop deep expertise in specific product areas (e.g., IT Operations, Cybersecurity) or design disciplines (e.g., user research, interaction design).

• Leadership: Take on lead roles for major features or product lines, mentoring junior designers, and influencing design strategy.

• Cross-functional Experience: Gain exposure to product management, engineering leadership, and potentially marketing or sales enablement through project collaboration.

• Learning & Development: Access to training, workshops, conferences, and Kaseya's design system for continuous skill enhancement.

📝 Enhancement Note: For an entry-level designer, Kaseya offers a structured environment to build a strong foundation in enterprise SaaS design. The growth path is clearly defined, allowing for progression within the design discipline. The opportunity to work with AI-driven tools and in the critical IT Operations/cybersecurity space provides valuable industry experience that can accelerate career development.

🌐 Work Environment

Office Type: Kaseya operates primarily as an on-site organization. This role is based in Vancouver, BC, suggesting a dedicated office space.

Office Location(s): Vancouver, British Columbia, Canada. Specific office address details would be provided upon offer.

Workspace Context:

• The Vancouver office is expected to provide a modern, collaborative workspace conducive to design thinking and team interaction.

• Access to up-to-date design software and hardware is standard.

• The environment is likely fast-paced and dynamic, typical of a high-growth tech company.

Work Schedule:

• The role is full-time, typically 40 hours per week.

• While core hours are expected for team collaboration and meetings, there may be some flexibility in daily start/end times, subject to team needs and manager approval. The on-site nature implies a need for consistent presence during business hours.

📝 Enhancement Note: The "on-site" requirement is crucial for this role. It signifies a preference for direct collaboration, spontaneous brainstorming, and a strong team presence. Candidates must be prepared to work from the Vancouver office regularly. This environment is ideal for those who thrive on in-person interaction and team synergy.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A brief call with a recruiter to assess basic qualifications, interest, and cultural fit.

2. Hiring Manager Interview: A more in-depth discussion with the hiring manager (likely a Design Lead or Product Manager) focusing on experience, design philosophy, and role expectations.

3. Portfolio Review & Design Challenge: A dedicated session where the candidate presents their portfolio, walking through key projects and design processes. This may be followed by a practical design exercise or a hypothetical problem-solving scenario relevant to Kaseya's products.

4. Team/Cross-functional Interviews: Meetings with potential team members (e.g., other designers, Product Managers, Engineers) to assess collaboration skills and cultural alignment.

5. Final Interview/Offer: A concluding discussion, potentially with senior leadership, leading to a final decision and offer.

Portfolio Review Tips:

• Focus on Process: Clearly articulate your design process for each project – problem definition, research, ideation, iteration, and final solution.

• Tell a Story: Frame your projects as narratives. Explain the business context, user needs, challenges, your specific contributions, and the impact of your design.

• Quantify Impact: Whenever possible, include metrics or outcomes that demonstrate the success of your designs (e.g., improved conversion rates, reduced support tickets, increased user engagement).

• Showcase Figma Proficiency: Highlight projects where you utilized Figma for wireframing, prototyping, and creating UI elements.

• Design System Contributions: If you have experience with design systems, showcase how you've contributed to or utilized them.

• Tailor to Kaseya: Emphasize projects that align with B2B SaaS, IT management, or cybersecurity if possible. Demonstrate an understanding of Kaseya's product suite.

Challenge Preparation:

• Be ready to discuss common UX/UI challenges in enterprise software and how you would approach them.

• Practice articulating your design decisions concisely and persuasively.

• If given a design exercise, focus on a structured approach: understanding the brief, defining constraints, brainstorming solutions, and presenting your rationale.

📝 Enhancement Note: The portfolio review is typically the most critical stage for a Product Designer role. Candidates should prepare to speak extensively about their work, demonstrating not just aesthetic skills but also strategic thinking and problem-solving abilities. The inclusion of a design challenge is common and tests practical application of design skills under pressure.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, UI design, prototyping, and collaboration. This is the primary tool mentioned and expected.

• Prototyping Tools: While Figma has robust prototyping capabilities, familiarity with others like InVision, Adobe XD, or Sketch (if used historically) might be beneficial.

• AI Design/Vibe Tools: Experience with tools like Lovable is explicitly mentioned as a plus, indicating Kaseya's interest in leveraging AI in the design process.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and inform design decisions is a plus.

CRM & Automation:

• While not directly a designer's tool, understanding how CRM systems (like Salesforce) or marketing automation platforms are used by Kaseya's clients (MSPs) can provide valuable context for designing integrated solutions.

📝 Enhancement Note: Figma is the core tool for this role. Proficiency is non-negotiable. The mention of AI design tools signals Kaseya's forward-looking approach and a desire for designers who are open to exploring new technologies. Understanding the broader software ecosystem Kaseya operates within (IT management, cybersecurity, MSPs) will provide valuable context for design work.

👥 Team Culture & Values

Operations Values:

• Innovation: Continuously seeking new and better ways to solve user problems and improve product functionality, potentially through AI.

• Accountability: Taking ownership of design outcomes and delivering high-quality work on time.

• Results-Oriented: Focusing on designs that drive measurable business value and enhance user success.

• Customer Focus: Advocating for the user and striving to create delightful, effective user experiences.

• Collaboration: Working effectively within cross-functional teams, valuing diverse perspectives.

• Urgency & Agility: Moving quickly to deliver solutions in a fast-paced environment.

Collaboration Style:

• Highly collaborative, working closely with Product Management and Engineering throughout the product development lifecycle.

• Emphasis on clear communication, feedback exchange, and shared ownership of product outcomes.

• Designers are expected to be active participants in team discussions, contributing ideas and insights beyond just visual design.

📝 Enhancement Note: Kaseya's stated values of innovation, accountability, and results are directly applicable to the design team. Designers are expected to be proactive problem-solvers who can translate these values into tangible user experiences that contribute to the company's success. The collaborative spirit is essential for bridging the gap between technical requirements and user needs.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Translating intricate IT Operations and cybersecurity functionalities into simple, intuitive user interfaces.

• Balancing User Needs and Business Goals: Ensuring designs meet user requirements while also supporting Kaseya's strategic objectives and revenue targets.

• Pace of Development: Working effectively in a high-growth, fast-paced environment with aggressive deadlines.

• Cross-functional Alignment: Effectively communicating and aligning design vision with Product Management, Engineering, and other stakeholders who may have different priorities.

• Adoption of New Technologies: Integrating new AI-driven design tools and workflows into existing processes.

Learning & Development Opportunities:

• Mentorship: Learning from senior designers and product leaders within Kaseya.

• Skill Development: Deepening expertise in UX/UI principles, Figma, design systems, and potentially AI-assisted design tools.

• Industry Exposure: Gaining in-depth knowledge of the IT management and cybersecurity landscape, particularly within the MSP sector.

• Career Progression: Clear pathways for advancement from Product Designer I to more senior and leadership roles.

• Formal Training: Opportunities for attending industry conferences, workshops, and pursuing relevant certifications.

📝 Enhancement Note: The challenges presented are typical for a Product Designer role in a fast-growing B2B SaaS company. The opportunity to grow within such an environment, particularly with a focus on cutting-edge technology like AI, offers significant career development potential for an early-career designer.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate a complex technical requirement into a simple user interface. What was your process, and what was the outcome?" (Focus on process, problem-solving, and impact.)

• "How do you approach user research and incorporate user feedback into your designs, especially when working with enterprise software?" (Demonstrate user-centricity and iterative design.)

• "Walk us through a project in your portfolio where you contributed to or utilized a design system. What were the benefits?" (Highlight design system experience and its impact on efficiency.)

Company & Culture Questions:

• "What interests you about Kaseya and our mission in IT management and cybersecurity?" (Research Kaseya's products, market position, and recent news.)

• "How do you approach collaboration with Product Managers and Engineers? Describe a challenging collaboration experience and how you navigated it." (Emphasize teamwork and communication skills.)

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, perhaps chronologically or by project type. Dedicate sufficient time to each case study.

• Deep Dive: Choose 2-3 projects that best showcase your skills and process. Be prepared to discuss every aspect in detail, from initial problem definition to final solution and impact.

• Visuals: Use high-quality visuals of your designs, prototypes, and process artifacts (wireframes, user flows).

• Storytelling: Frame your presentation as a narrative. Explain the "why" behind your design decisions.

• Figma Demonstration: If possible, be ready to quickly demonstrate certain aspects of your Figma work (e.g., interactive prototypes, component usage).

📝 Enhancement Note: Interview preparation should focus on demonstrating not only design skills but also strategic thinking, problem-solving abilities, and cultural fit. Candidates should be ready to articulate their process, justify their design decisions, and show how they can contribute to Kaseya's fast-paced, results-driven environment.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the Kaseya Careers portal via the provided link.

• Portfolio Customization: Ensure your portfolio is up-to-date and tailored to highlight relevant UX/UI design projects, particularly those involving B2B SaaS, complex workflows, or IT-related applications. Clearly articulate your design process and the impact of your work.

• Resume Optimization: Tailor your resume to include keywords from the job description, such as "UX Design," "UI Design," "Figma," "Prototyping," "Design Systems," and "IT Operations." Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process and key project details. Be ready to discuss your experience with Figma and your approach to collaboration and problem-solving. Research Kaseya's products and company culture thoroughly.

• Company Research: Understand Kaseya's mission, its position in the IT management and cybersecurity market, and its target audience (MSPs). This will allow you to frame your experience and interest more effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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