Product & Service Designer

📍 Job Overview

Job Title: Product & Service Designer

Company: Publicis Groupe Holdings B.V

Location: Madrid, Community of Madrid, Spain

Job Type: FULL_TIME

Category: Design & User Experience Operations

Date Posted: 2026-07-28

Experience Level: 5-10 years

Remote Status: Hybrid

🚀 Role Summary

• Design and define digital products, services, and experiences from a strategic, user-centered perspective, aligning with business objectives and technological capabilities.

• Lead end-to-end design processes, from research and discovery through implementation and validation, utilizing human-centered design methodologies.

• Conduct comprehensive qualitative and quantitative research, synthesize findings into actionable insights, and translate them into innovative product and service concepts.

• Collaborate effectively with multidisciplinary teams, including strategy, business, data, technology, content, and creative specialists, to deliver holistic, high-impact solutions for diverse clients.

• Drive design quality and consistency throughout the implementation phase, and contribute to the evolution of design systems and interaction patterns.

📝 Enhancement Note: This role is positioned within a consulting environment at a major global communications group, implying a need for adaptability across various industries and client needs, with a strong emphasis on strategic thinking and client-facing communication. The "Product & Service Designer" title suggests a blend of digital product design and broader service ecosystem thinking, requiring a candidate who can connect user needs with business outcomes across multiple touchpoints.

📈 Primary Responsibilities

• Define digital products, services, and experiences from a strategic and user-centered perspective, ensuring alignment with business objectives and technological feasibility.

• Plan and execute comprehensive user research, including interviews, usability testing, behavioral analysis, and data analysis, to uncover user needs and pain points.

• Synthesize research findings into actionable insights, design principles, and concrete opportunities for product and service improvement.

• Design critical UX artifacts such as information architecture, user flows, customer journeys, service blueprints, experience maps, and interaction models.

• Create compelling product and service concepts that bridge user needs, business goals, and technical constraints, utilizing wireframes, interfaces, and prototypes in Figma.

• Plan, facilitate, and document collaborative workshops (discovery, ideation, prioritization, co-creation) with clients and internal multidisciplinary teams.

• Validate design hypotheses and solutions through iterative user testing and robust validation processes.

• Collaborate closely with strategy, content, creative, data, and technology teams to ensure the delivery of integrated and holistic solutions.

• Work in tandem with development teams to maintain design quality and consistency during the implementation phase.

• Contribute to the development and maintenance of design systems, interaction patterns, and component libraries to ensure scalability and consistency.

• Present and articulate design decisions, rationales, and outcomes effectively to clients, stakeholders, and international teams.

• Identify opportunities for innovation and proactively introduce new methodologies, tools, and approaches to enhance design practices.

• Support the growth and maturity of design practices within the organization and mentor junior designers as needed.

📝 Enhancement Note: The responsibilities highlight a senior-level individual contributor role with significant autonomy. The emphasis on "defining" products and services, leading research, and facilitating workshops suggests a strategic and leadership-oriented function within the design team, particularly in a consulting context where guiding clients is paramount.

🎓 Skills & Qualifications

Education: While formal education requirements are not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field is typically expected for roles of this seniority.

Experience:

• 5+ years of progressive experience in UX Design, Product Design, Service Design, or closely related disciplines.

• Proven track record of successfully working on digital products, applications, web platforms, e-commerce solutions, or complex service ecosystems.

• Demonstrated experience managing projects across the full design lifecycle, from discovery and definition to validation, delivery, and implementation. Required Skills:

• Strong command of human-centered design principles, UX research methodologies, information architecture, accessibility standards, interaction design, and user validation techniques.

• Expertise in designing services and mapping complex experiences using tools like customer journeys, service blueprints, stakeholder maps, and user flows.

• Ability to strategically connect user needs with business objectives and technological limitations to create viable solutions.

• Advanced proficiency in Figma, including mastery of components, auto layout, variables, libraries, prototyping, and documentation features.

• Experience developing and working with design systems and established interaction patterns for consistency and scalability.

• Proven ability to plan, facilitate, and lead effective workshops with diverse groups including clients, users, and multidisciplinary teams.

• Excellent collaboration skills, particularly with development teams, and proficiency in ensuring design quality during implementation phases.

• Exceptional communication and presentation skills, with the capacity to clearly articulate and document design decisions to various audiences.

• Strong prioritization skills, a results-oriented mindset, and the ability to thrive autonomously in agile environments managing multiple concurrent projects.

• Demonstrated critical thinking, intellectual curiosity, and resilience in navigating ambiguous and complex challenges.

• Professional English level (minimum advanced B2, ideally C1) with demonstrated confidence in facilitating workshops, presenting solutions, and engaging in daily project work in English. Preferred Skills:

• Prior experience in a consulting firm, agency, or multi-client environment, demonstrating adaptability across various industries and project types.

• Experience working directly with clients and stakeholders at different levels of seniority, managing expectations and building relationships.

• International project experience and proven ability to collaborate effectively with distributed global teams.

• Deep experience in service design and business process transformation projects, encompassing both digital and omnichannel strategies.

• Knowledge of accessibility standards and WCAG guidelines for inclusive design.

• Experience leveraging product metrics, digital analytics, and success measurement frameworks to inform design decisions and demonstrate impact.

• Experience in Content Design, UX Writing, or close collaboration with content strategy teams.

• Strong visual design skills, including composition, hierarchy, typography, color theory, and digital art direction.

• Experience with motion design, micro-interactions, or advanced prototyping techniques to enhance user experiences.

• Familiarity with project management and collaboration tools such as Jira, Confluence, Miro, and FigJam.

• Practical and responsible application of AI tools for research, ideation, design, and documentation processes.

• Experience mentoring or providing guidance and support to junior designers.

📝 Enhancement Note: The "Minimum Requirements" section explicitly quantifies experience with Figma and professional English, reinforcing the technical and communication demands. The "Nice to Have" section outlines a strong preference for consulting experience and client-facing skills, crucial for a role within a large agency group.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory, showcasing detailed case studies across UX Design, Product Design, and Service Design disciplines.

• Each case study must clearly articulate the problem definition, the design process undertaken, key decisions made, the candidate's specific role and contributions, and the measurable impact or outcomes achieved.

• Demonstrate a strong understanding of human-centered design methodologies, research synthesis, ideation techniques, and validation processes within the case studies.

• Highlight proficiency in Figma, showcasing its application in wireframing, prototyping, component creation, and interaction design.

• Include examples of mapping complex user journeys, service blueprints, or information architecture to illustrate service design capabilities. Process Documentation:

• Showcase experience in documenting design processes, including research findings, workshop outcomes, design rationales, and user testing reports.

• Provide evidence of creating and utilizing design systems, interaction patterns, or component libraries as part of a structured design process.

• Demonstrate the ability to document and communicate design decisions clearly and effectively to both technical and non-technical stakeholders.

• Illustrate how design processes are adapted and applied within agile environments to manage multiple projects and evolving requirements.

📝 Enhancement Note: The portfolio requirement is a critical component for this role, emphasizing not just the final output but the thought process, methodology, and impact. The expectation for "measurable impact" and "role played" suggests a need for candidates to quantify their contributions and demonstrate strategic thinking beyond just execution.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior Product & Service Designer with 5-10 years of experience in a major European capital like Madrid, a competitive annual salary range would likely be between €50,000 and €70,000 gross per year. This estimate considers the cost of living in Madrid, the seniority of the role, the demand for specialized design skills, and the prestige of Publicis Groupe.

Benefits:

• Flexible Benefits (Coverflex): A versatile compensation package allowing employees to allocate funds towards various needs, including:

  • Meal Vouchers
  • Health Insurance
  • Transportation Allowances
  • Other flexible spending options.

• Growth Opportunities: Access to local and global training programs tailored to role-specific technical and soft skills, facilitating career advancement.

• Free Online Training: Unlimited access to LinkedIn Learning and Udemy courses via the