PL UX Researcher

📍 Job Overview

Job Title: PL UX Researcher

Company: ília

Location: Brazil

Job Type: Full-Time

Category: User Experience Research / Product Development Operations

Date Posted: 2026-04-14

Experience Level: Mid-Level (2-5 years)

Remote Status: Fully Remote

🚀 Role Summary

• Spearhead the planning and execution of both qualitative and quantitative user research initiatives to uncover critical user insights.

• Conduct in-depth user interviews and usability testing sessions to gather direct feedback and identify pain points.

• Translate complex research findings into clear, actionable recommendations that directly inform business strategy and product development.

• Manage the entire research lifecycle autonomously, from initial planning and methodology selection to final delivery and stakeholder communication.

• Foster a collaborative environment by working closely with cross-functional teams, including product managers, designers, and engineers, to ensure research objectives align with business goals.

📝 Enhancement Note: This role is a crucial component of the Product Development Operations function, focusing on the user experience aspect of digital product creation. The emphasis on autonomous execution and stakeholder collaboration indicates a mid-level to senior role requiring strong project management and communication skills within a GTM context.

📈 Primary Responsibilities

• Design and implement comprehensive research plans, including defining research objectives, selecting appropriate methodologies (qualitative and quantitative), and recruiting participants.

• Execute user research activities such as in-depth interviews, surveys, usability testing, focus groups, and ethnographic studies.

• Analyze research data from various sources to identify patterns, trends, and actionable insights related to user behavior, needs, and motivations.

• Synthesize research findings into compelling reports, presentations, and user personas that clearly articulate key insights and strategic recommendations.

• Present research findings to diverse stakeholder groups, including product teams, engineering, marketing, and executive leadership, effectively influencing product strategy and roadmap decisions.

• Advocate for the user throughout the product development lifecycle, ensuring that user needs and feedback are central to design and development processes.

• Continuously evaluate and refine research methodologies to improve efficiency, effectiveness, and relevance to evolving business and product requirements.

• Collaborate with product managers and designers to define research questions, prioritize research efforts, and integrate user feedback into product iterations.

📝 Enhancement Note: The responsibilities highlight a proactive approach to research, emphasizing not just data collection but also the strategic application of insights to drive business outcomes. The mention of adapting methodologies suggests a need for adaptability and a deep understanding of various research frameworks relevant to digital product development and Go-To-Market (GTM) strategies.

🎓 Skills & Qualifications

Education:

Experience:

• 2-5 years of progressive experience in User Experience (UX) Research, Product Research, or a similar role focused on understanding user behavior and informing product strategy.

Required Skills:

• Qualitative Research: Expertise in planning and conducting user interviews, usability testing, ethnographic studies, and other qualitative methods.

• Quantitative Research: Proficiency in designing and analyzing surveys, A/B tests, and other quantitative data collection techniques.

• User-Centric Design Principles: Deep understanding of user-centered design processes and how to apply research findings to improve product usability and user experience.

• Data Analysis & Synthesis: Strong ability to analyze qualitative and quantitative data, identify key themes, and synthesize findings into actionable recommendations.

• Stakeholder Management & Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively to various audiences.

• Methodology Adaptability: Demonstrated ability to adapt research methodologies to fit project constraints, timelines, and specific business needs.

Preferred Skills:

• Statistical Software Proficiency: Experience with statistical analysis tools such as SPSS, R, or similar.

• Database Querying: Familiarity with SQL for data extraction and analysis.

• Prototyping & Design Tools: Knowledge of design and prototyping tools like Figma for understanding design concepts and collaborating with designers.

• Business Acumen: Understanding of business objectives, market dynamics, and how UX research contributes to overall business success and GTM strategies.

• Agile Methodologies: Experience working within Agile development frameworks and integrating research into sprints.

📝 Enhancement Note: The preferred skills, particularly SQL and Figma, indicate a need for the UX Researcher to be comfortable with the technical aspects of data handling and the design process, suggesting a more integrated role within the product development lifecycle rather than a purely consultative one. The mention of CLT (Consolidação das Leis do Trabalho) implies the role is based in Brazil and adheres to local labor laws.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of UX research projects, demonstrating your end-to-end research process.

• Case studies detailing specific research challenges, your approach, methodologies used, and the tangible business impact of your findings.

• Examples of how you translated research insights into concrete product recommendations or design improvements.

• Documentation of your ability to adapt research methodologies for different project needs and constraints.

Process Documentation:

• Ability to clearly document research plans, methodologies, and findings in a structured and accessible format.

• Examples of creating user journey maps, personas, and other artifacts that communicate user understanding to the wider team.

• Demonstrated experience in refining research processes to improve efficiency and deliver higher-quality insights over time.

📝 Enhancement Note: For a UX Researcher role, the portfolio is paramount. It should not only showcase research skills but also the ability to connect research to business outcomes and product strategy. The emphasis on process documentation highlights the need for a systematic and organized approach to research, crucial for operational efficiency.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health & Well-being:

  • Comprehensive Health and Dental Plan (SulAmérica) with dependent coverage.
  • Flexible Meal/Food Voucher (Caju benefits).
  • Life Insurance.
  • Home Office Allowance (Caju benefits) to support remote work setup.
  • Wellhub (formerly Gympass) for fitness and wellness.
  • Sesc membership with nationwide access and benefits for dependents.
  • TotalPass for additional fitness options.

• Professional Development:

  • ília University: Access to over 20,000 courses for personal and professional growth.
  • Language Academy: Company-sponsored language learning programs.
  • í-talks and Chapters: Regular forums for knowledge sharing, skill development, and best practice exchange within specialized groups.

• Unique Perks:

  • PET Health Plan (Guapeco).
  • Onhappy: Travel benefit for leisure trips.
  • BYOD (Bring Your Own Device) option: Monthly payment for using your personal laptop, or company-provided equipment.
  • Birthday Cake: Acknowledgment of employee birthdays.

Working Hours:

• 40 hours per week, with flexible scheduling to accommodate remote work and individual productivity needs.

📝 Enhancement Note: The salary estimate is based on market research for UX Researcher roles in Brazil, considering the specified experience level and the remote, full-time (CLT) nature of the position. The extensive benefits list underscores a strong company commitment to employee well-being and continuous development, which are attractive factors for operations professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Data, and Design; specializing in Digital Transformation for Financial Services, Insurance, and Mobility sectors.

Company Size: Over 450 professionals.

Founded: Over 10 years ago.

Team Structure:

• The UX Researcher will likely be part of a Product Development or Design team, working closely with Product Managers, UX Designers, UI Designers, and Engineers.

• The structure emphasizes cross-functional collaboration, with research insights feeding directly into iterative product development cycles.

Methodology:

• Data-Driven Decision Making: ília emphasizes using data and insights to drive strategic decisions, with UX research playing a pivotal role.

• Agile & Iterative Development: The company likely employs agile methodologies, requiring researchers to be adaptable and integrate findings quickly into development sprints.

• User-Centricity: A core philosophy is placing the user at the center of all product development efforts.

• Continuous Learning & Innovation: Encouragement of experimentation, knowledge sharing (í-talks, Chapters), and adoption of new technologies and research techniques.

Company Website: ilia.digital

📝 Enhancement Note: ília's focus on digital transformation within established industries suggests a need for researchers who can navigate complex business requirements and translate user needs into solutions that drive tangible business results. The "Great Place to Work" certification indicates a positive and supportive work environment, which is a significant factor for employee retention and engagement in operations roles.

📈 Career & Growth Analysis

Operations Career Level:

Reporting Structure:

Operations Impact:

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies (e.g., advanced qualitative techniques, large-scale quantitative analysis).

• Leadership: Transition into a Senior UX Researcher role, leading larger projects, mentoring junior researchers, or taking on a UX Lead position.

• Product Strategy: Move into Product Management roles, leveraging a deep understanding of user needs and market dynamics.

• Cross-functional Expertise: Develop broader skills in product management, design thinking, or even data science.

• Industry Focus: Specialize within ília's core industries (finance, insurance, mobility).

📝 Enhancement Note: The growth paths highlight opportunities for specialization within UX research or a transition into adjacent roles like product management, which is a common and attractive progression for operations professionals with a user-centric focus. The emphasis on influencing product strategy underscores the strategic importance of this role.

🌐 Work Environment

Office Type: Fully remote, allowing employees to work from anywhere within Brazil.

Office Location(s): While the role is remote, the company has a presence in Brazil and Europe, suggesting a global mindset and potential for cross-border collaboration. Specific physical office locations are not detailed but are implied by the company's operational presence.

Workspace Context:

• Collaborative Platform: Expect a digital-first collaboration environment utilizing tools for communication, project management, and shared documentation.

• Technology Access: Provision of necessary work equipment or allowances (BYOD option) to ensure effective remote work.

• Team Interaction: Regular virtual meetings, workshops, and informal check-ins to maintain team cohesion and facilitate knowledge sharing. The "í-talks" and "Chapters" are structured opportunities for interaction.

Work Schedule:

• Flexible 40-hour work week, allowing individuals to manage their schedules effectively while ensuring availability for collaboration and meetings. This flexibility is crucial for operations roles that often require deep focus work.

📝 Enhancement Note: The fully remote nature of the role in Brazil, combined with flexible hours, is a significant draw for operations professionals seeking work-life balance. The company's international presence hints at potential exposure to diverse markets and methodologies.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, cultural fit, and interest in the role.

• Technical Interview / Portfolio Review: This is a critical stage where you'll present your UX research portfolio. Expect to walk through 2-3 key projects, discussing your process, methodologies, challenges, and the impact of your work. Be prepared to answer in-depth questions about your research approach and decision-making.

• Hiring Manager Interview: A discussion with the hiring manager (e.g., UX Lead, Head of Product) to delve deeper into your experience, strategic thinking, and how you'd fit into the team and ília's culture.

• Cross-functional/Team Interview: You may meet with potential colleagues (e.g., Product Manager, Designer, Engineer) to assess collaboration skills and how you integrate research into the product development workflow.

• Final Interview (Optional): Potentially a final conversation with a senior leader to confirm fit and discuss overall contribution.

Portfolio Review Tips:

• Showcase Impact: Focus on projects where your research led to measurable business outcomes (e.g., improved conversion rates, increased user satisfaction, reduced support tickets).

• Detail Your Process: Clearly articulate your research methodology, why you chose it, and how you adapted it.

• Problem-Solution-Outcome: Structure your case studies around the problem you addressed, the solution you proposed based on research, and the final outcome.

• Visuals: Use visuals (screenshots, diagrams, charts) to illustrate your research findings and recommendations.

• Tailor: Select projects most relevant to ília's industry and the role's responsibilities.

Challenge Preparation:

• Be prepared for a potential take-home assignment or a live case study exercise focusing on a product-related problem. This might involve analyzing a hypothetical user scenario, proposing research methods, or outlining how you'd tackle a specific UX challenge.

• Practice articulating your thought process clearly and concisely.

📝 Enhancement Note: The interview process emphasizes practical application and strategic thinking, with a strong focus on the portfolio. Candidates should prepare to demonstrate not just research skills but also their ability to drive business value and collaborate effectively within a product development team.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Tools for survey creation, user testing, and data collection (e.g., SurveyMonkey, Typeform, UserTesting.com, Maze).

• Prototyping & Design Tools: Familiarity with Figma is a plus, indicating an ability to understand and collaborate with design workflows.

• Data Analysis Software: Proficiency in spreadsheet software (Excel) is essential. Experience with statistical packages (SPSS) and database querying (SQL) is highly desirable for deeper data analysis.

Analytics & Reporting:

• Tools for synthesizing qualitative data (e.g., Dovetail, Condens) and quantitative data visualization (e.g., Tableau, Power BI, or even advanced Excel charting).

Collaboration & Project Management:

• Standard office productivity suites (e.g., Google Workspace, Microsoft 365).

• Project management tools (e.g., Jira, Asana, Trello) for task tracking and team coordination.

• Communication platforms (e.g., Slack, Microsoft Teams).

📝 Enhancement Note: The explicit mention of Excel, SQL, and SPSS under "Diferenciais" suggests that while not strictly required, candidates with these technical skills will have a significant advantage. This points to a role that values data-driven insights derived from a combination of qualitative and quantitative sources.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all product-related decisions.

• Collaboration: Working effectively across teams to achieve shared goals, valuing diverse perspectives.

• Innovation & Curiosity: A drive to explore new ideas, methodologies, and technologies, fostering continuous improvement.

• Data-Driven Approach: Relying on evidence and insights to guide strategy and measure success.

• Excellence & Quality: A commitment to delivering high-quality work and impactful results.

• Ownership & Autonomy: Taking responsibility for projects and driving them to completion with minimal supervision.

Collaboration Style:

• ília promotes an "awesome people make awesome deliveries" ethos, suggesting a culture of mutual respect, support, and shared responsibility.

• Collaboration is expected to be proactive and cross-functional, with open communication channels and a willingness to share knowledge and feedback.

• The company values a culture where individuals feel empowered to contribute and innovate.

📝 Enhancement Note: The emphasis on "awesome people" and "awesome deliveries" suggests a high-performance culture that also values employee well-being and teamwork. For operations roles, this means embracing efficiency while maintaining a positive and collaborative attitude.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Effectively advocating for user needs while navigating technical limitations, budget constraints, and business priorities.

• Translating Abstract Insights into Actionable Steps: Bridging the gap between research findings and concrete product features or strategic decisions.

• Working Autonomously in a Remote Environment: Maintaining high levels of productivity, collaboration, and engagement while working remotely.

• Adapting Methodologies: Quickly learning and applying new research techniques or adapting existing ones to unique project contexts.

• Influencing Diverse Stakeholders: Gaining buy-in and driving change based on research insights across different departments and levels of the organization.

Learning & Development Opportunities:

• Methodology Mastery: Opportunities to refine and expand expertise in various qualitative and quantitative UX research methods.

• Cross-Functional Exposure: Gaining a deeper understanding of product management, design, and engineering processes through close collaboration.

• Industry Specialization: Developing expertise in the financial services, insurance, or mobility sectors.

• Mentorship: Potential for mentorship from senior UX professionals or leaders within ília.

• Access to Resources: Extensive learning resources through ília University and Language Academy.

📝 Enhancement Note: The challenges presented are common for UX Researchers but are framed as opportunities for growth. The company's investment in learning and development provides a strong foundation for addressing these challenges and advancing one's career.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a stakeholder with conflicting priorities using research insights. How did you approach it, and what was the outcome?" (Focus on communication, negotiation, and data-backed persuasion.)

• "Walk me through a complex research project from start to finish. What were the biggest challenges, and how did you overcome them?" (Showcase your end-to-end process, problem-solving skills, and adaptability.)

• "How do you decide which research methodology is most appropriate for a given research question and business context?" (Demonstrate your understanding of research design and strategic alignment.)

Company & Culture Questions:

• "What interests you most about ília and our work in digital transformation?" (Research ília's projects, values, and recent news.)

• "How do you align your work with business objectives, and how do you see UX research contributing to ília's strategic goals?" (Connect your role to business impact.)

Portfolio Presentation Strategy:

• Structure: For each project, clearly outline: The Business/Product Problem, Your Role, Research Questions, Methodology Chosen (and why), Key Findings, Recommendations, and Impact/Outcome.

• Quantify Impact: Wherever possible, use numbers and data to demonstrate the tangible results of your research (e.g., "Led to a 15% increase in feature adoption," "Reduced task completion time by 20%").

• Tell a Story: Frame your projects as narratives that highlight your thinking process, problem-solving abilities, and ability to drive change.

• Be Prepared for Deep Dives: Anticipate questions about your methods, data interpretation, and how you handled specific challenges or unexpected findings.

📝 Enhancement Note: Preparation should focus on demonstrating not only research expertise but also business acumen, strategic thinking, and strong communication skills, essential for a role that bridges user needs with business outcomes.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on the ília careers page.

• Portfolio Customization: Ensure your portfolio is easily accessible (e.g., link to a personal website or a well-organized PDF) and highlights projects demonstrating your ability to conduct end-to-end research, translate insights into actionable recommendations, and drive business impact. Tailor the highlighted projects to align with ília's industry focus (finance, insurance, mobility).

• Resume Optimization: Update your resume to clearly articulate your experience in qualitative and quantitative research, stakeholder management, and successful project outcomes. Use keywords from the job description and Ília's company information.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on the structure of problem, process, findings, recommendations, and impact. Prepare answers to common UX research and behavioral interview questions.

• Company Research: Gain a thorough understanding of ília's mission, values, recent projects, and the industries they serve. Be ready to articulate why you are a good fit for their culture and how your skills can contribute to their digital transformation goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.