Picture framer

📍 Job Overview

Job Title: Picture Framer

Company: Michaels Stores

Location: Frisco, Texas, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: May 21, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build strong relationships through personalized custom framing solutions, directly impacting in-store sales performance.

• Execute retail operations standards by maintaining a safe, clean, and well-organized store environment, focusing on merchandising and inventory management.

• Operate framing equipment and adhere to Standard Operating Procedures (SOPs) to ensure high-quality, timely custom framing order completion.

• Facilitate seamless customer experiences by assisting with Omni-channel processes, from order fulfillment to in-store pickup.

📝 Enhancement Note: While the title is "Picture Framer," the role encompasses broader retail operations responsibilities, including customer service, sales, merchandising, and inventory management, typical of a retail associate with a specialized framing function. The "Elevated ABC Deliver" mention suggests a structured sales and customer relationship management methodology is in place.

📈 Primary Responsibilities

• Build and nurture customer relationships by understanding their artistic vision and translating it into compelling custom framing solutions, using the "Elevated ABC Deliver" methodology to drive sales and production.

• Accurately complete custom framing orders, adhering to strict quality control standards and meeting established production timelines to ensure customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, and execute directed replenishment and SISO (Single Item, Single Order) processes to optimize product availability.

• Provide exceptional customer service by actively engaging shoppers, assisting with product location, offering solutions, and ensuring a positive and welcoming store atmosphere.

• Participate actively in the truck un-load and stocking processes, ensuring compliance with truck standards and efficient inventory management to support overall store operations.

• Operate the cash register, execute cash handling procedures with accuracy and adherence to standards, and process customer transactions efficiently.

• Support and actively participate in company-wide shrink and safety programs, contributing to a secure and loss-preventative retail environment.

• Collaborate effectively with team members to ensure all operational tasks are completed, fostering a positive and productive work environment.

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized custom framing services and general retail operations. The emphasis on "Elevated ABC Deliver" implies a structured sales approach requiring strong interpersonal and consultative selling skills.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent preferred.

Experience: 0-2 years of experience in a customer-facing role, with a focus on sales or service.

Required Skills:

• Basic computer proficiency for system navigation and order entry.

• Fundamental measuring skills for accurate frame sizing and material estimation.

• Ability to operate specialized framing equipment and a glass cutter with proper training.

• Demonstrated ability to adhere to Standard Operating Procedures (SOPs) and company policies.

• Strong customer service orientation with excellent interpersonal communication skills.

Preferred Skills:

• Previous retail experience, particularly in a specialty or custom service environment.

• Proven experience in selling products and/or services, with a consultative approach.

• Familiarity with visual merchandising principles.

• Experience with cash handling and point-of-sale (POS) systems.

📝 Enhancement Note: The requirements are entry-level, indicating that comprehensive training will be provided for specialized framing tasks. The emphasis on "basic" skills suggests the role is designed for individuals eager to learn and grow within the custom framing and retail sector.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any personal projects or experiences demonstrating attention to detail, precision, and creative problem-solving, particularly those involving design or fabrication.

• Examples of how you have followed detailed instructions or SOPs to achieve a specific outcome are valuable.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for all framing and retail tasks is critical.

• Ability to follow step-by-step instructions for operating framing equipment and completing custom orders.

• Familiarity with basic inventory management processes, such as stocking and replenishment.

📝 Enhancement Note: For this particular role, the "portfolio" is more about demonstrating a capacity to learn, follow processes, and engage with customers effectively rather than a traditional portfolio of past work. Highlighting examples of diligent execution of tasks within previous roles will be most impactful.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail associates with specialized duties in the Frisco, Texas area, an estimated hourly wage would range from $14.00 to $18.00 per hour. This estimate considers the entry-level experience requirements and the retail environment.

Benefits: (For Part-Time Team Members)

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products and services.

• Opportunities for professional development and training.

Working Hours: This is a part-time position. Working hours will include nights, weekends, and early mornings, as dictated by store operational needs. Specific hours will be scheduled based on business demand and employee availability.

📝 Enhancement Note: The salary estimate is based on current retail wage data for Texas and similar roles. The provided benefits list is comprehensive for part-time employees, with tuition assistance being a significant perk for career development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores.

Company Size: Large (over 10,000 employees globally). This indicates a structured corporate environment with established processes and opportunities for advancement.

Founded: 1973, with headquarters in Irving, Texas. This long history suggests stability and deep expertise in the arts and crafts market.

Team Structure:

• The Picture Framer will be part of the in-store retail team, likely reporting to a Store Manager or Assistant Store Manager.

• Collaboration will be frequent with fellow sales associates, department specialists, and potentially visual merchandisers.

Methodology:

• Emphasis on customer-centric sales approaches, as indicated by "Elevated ABC Deliver."

• Structured adherence to Standard Operating Procedures (SOPs) for quality control and operational efficiency.

• Focus on creating a positive shopping experience through merchandising and in-stock availability.

• Commitment to safety and shrink control programs.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels operates a large, established retail chain. The culture likely balances a creative and inspiring atmosphere with the efficiency and standardization required for large-scale retail operations. The "purpose to fuel the joy of creativity and celebration" suggests a team passionate about arts and crafts.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with specialized framing responsibilities. This role serves as a foundational position within the retail operations of Michaels.

Reporting Structure: Typically reports to an Assistant Store Manager or Store Manager, with direct oversight on daily tasks and performance.

Operations Impact: The Picture Framer directly impacts store revenue through custom framing sales and contributes to overall store performance by maintaining visual standards, managing inventory, and providing excellent customer service. Effective framing services can be a significant differentiator and revenue driver.

Growth Opportunities:

• Advancement to Senior Picture Framer or Lead Framer roles, involving greater responsibility and potentially training new associates.

• Transition into other in-store leadership roles such as Key Holder, Assistant Store Manager, or Store Manager.

• Opportunities to develop skills in visual merchandising or inventory management.

• Potential for corporate roles in areas like merchandising, operations, or training, leveraging in-store experience.

📝 Enhancement Note: This role is positioned as an entry point into the broader retail operations and management career paths within Michaels. The company's size and established presence offer clear avenues for growth for motivated individuals.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace will be on the sales floor and within the dedicated custom framing area.

Office Location(s): Frisco-5255 Eldorado Pkwy, Frisco, Texas. This is a specific retail store location.

Workspace Context:

• The environment is customer-facing, requiring constant interaction and a positive attitude.

• The frame shop involves specialized tools and equipment, including a glass cutter and heat press, necessitating adherence to safety protocols.

• Stock rooms may not be climate-controlled, and outdoor work may be required for tasks like truck unloading.

• Work hours are varied, including nights, weekends, and early mornings.

Work Schedule: Part-time, with flexible scheduling that includes peak retail hours, weekends, and holidays. The schedule will be determined by store needs and employee availability.

📝 Enhancement Note: The work environment is dynamic and requires adaptability. While the sales floor is climate-controlled, the framing area and stock rooms may present varying conditions, and the physical demands are significant.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or video call to assess basic qualifications, availability, and interest.

• In-Store Interview: A face-to-face interview with the Store Manager or Assistant Manager. This will focus on customer service skills, problem-solving abilities, and understanding of retail operations. Be prepared to discuss your experience with sales and customer interaction.

• Practical Assessment: You may be asked to demonstrate basic measuring skills or explain how you would approach a customer service scenario. Familiarity with the framing process will be discussed.

• Final Interview/Offer: May involve a final discussion about role expectations, benefits, and compensation.

Portfolio Review Tips:

• Since a formal portfolio isn't required, focus on preparing specific examples from past experiences that demonstrate:
  • Excellent customer service interactions and problem resolution.
  • Any experience with sales or consultative selling.
  • Attention to detail and accuracy in tasks.
  • Ability to follow instructions and SOPs.
  • Any creative or hands-on projects (even personal ones) that showcase dexterity and care.

Challenge Preparation:

• Prepare to answer situational questions related to customer service, such as "How would you handle an upset customer?" or "How would you assist a customer who isn't sure what they want?"

• Be ready to discuss how you would approach learning new equipment and processes.

• Understand the importance of maintaining a clean and organized workspace, especially in a retail setting.

📝 Enhancement Note: The interview process will likely be hands-on and focused on assessing practical skills and cultural fit for a retail environment. Demonstrating enthusiasm for crafting and customer service will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized machinery for cutting mats, assembling frames, and potentially heat presses for mounting. Training will be provided.

• Glass Cutter: Essential tool for custom glass sizing.

• Measuring Tools: Rulers, tape measures, calipers for precise measurements.

• Heat Press: Used for mounting artwork and other framing applications.

Analytics & Reporting:

• POS System: For processing sales transactions, managing inventory counts, and customer data.

• Inventory Management Software: Used for tracking stock levels, managing replenishment, and processing truck unloads.

CRM & Automation:

• "Elevated ABC Deliver" Methodology: A structured approach to customer engagement and consultative selling.

• Omni-channel Systems: Tools to manage online orders, in-store pickups, and customer inquiries across different channels.

📝 Enhancement Note: Proficiency with specialized framing tools is a core requirement, with training provided. Familiarity with POS and basic inventory systems is beneficial. The "Elevated ABC Deliver" methodology suggests a CRM-like approach to customer interactions.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and creating memorable experiences is paramount in retail.

• Creativity & Celebration: Aligning with Michaels' purpose to fuel creativity and celebration, fostering an environment where customers can bring their ideas to life.

• Quality & Precision: Ensuring high standards in custom framing work and all operational tasks.

• Teamwork & Respect: Collaborating effectively with colleagues to achieve store goals and maintaining a positive, respectful work environment.

• Efficiency & Compliance: Adhering to SOPs and company programs to ensure smooth operations and compliance.

Collaboration Style:

• Cross-functional Integration: Working closely with all members of the store team to ensure smooth daily operations, from sales floor to stock room.

• Customer-Centric Communication: Engaging with customers in a friendly, helpful, and consultative manner.

• Process Adherence & Feedback: Following established procedures for framing and retail tasks, and sharing feedback constructively to improve processes.

• Knowledge Sharing: Assisting colleagues and sharing best practices, particularly within the framing department.

📝 Enhancement Note: The culture at Michaels likely blends a passion for arts and crafts with the discipline and efficiency of a large retail organization. Expectations will center around customer service, teamwork, and a commitment to quality execution.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales consultations while simultaneously ensuring timely and high-quality production of custom framing orders.

• Learning Specialized Skills: Mastering the operation of framing equipment, mat cutting, and glass cutting techniques requires dedicated learning and practice.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex artistic visions.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with tools, which can be physically demanding.

Learning & Development Opportunities:

• Comprehensive Framing Training: In-depth training on all aspects of custom framing, from design consultation to production and finishing.

• Sales and Customer Service Development: Opportunities to hone consultative selling skills through the "Elevated ABC Deliver" methodology.

• Retail Operations Skills: Gaining experience in merchandising, inventory management, and POS operations.

• Potential for Advancement: Clear pathways for growth into leadership roles within the store or other departments.

📝 Enhancement Note: This role offers a solid foundation in both specialized craft skills and general retail operations, providing valuable experience for future career development in the retail sector.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a customer who is unsure about their framing choices, or how you would de-escalate a situation if a customer is unhappy with a product or service.

• Sales Approach: Describe your approach to selling a product or service. How do you identify customer needs and recommend solutions? Be ready to discuss the "Elevated ABC Deliver" methodology if you have prior experience or can articulate a similar consultative sales approach.

• Process Adherence: How do you ensure accuracy and quality when following detailed instructions or procedures? Provide an example from a previous role.

• Teamwork: Describe a time you worked effectively as part of a team to achieve a common goal.

Company & Culture Questions:

• Why are you interested in working for Michaels, and specifically in a custom framing role?

• What do you know about Michaels' commitment to creativity and customer experience?

Portfolio Presentation Strategy:

• Since a formal portfolio isn't expected, prepare to speak confidently about:

  • Any personal projects or hobbies that involve precision, detail, or creative problem-solving (e.g., crafting, model building, art projects).
  • Your ability to learn new technical skills and operate equipment safely and effectively.
  • Specific examples of how you have provided excellent customer service or contributed to sales in previous roles.

• Be ready to articulate how your skills and enthusiasm align with Michaels' values and the demands of the Picture Framer role.

📝 Enhancement Note: Focus on demonstrating enthusiasm for the craft, strong customer service skills, and a willingness to learn and follow established procedures. Your ability to connect with customers and handle operational tasks efficiently will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Emphasize attention to detail, ability to follow instructions, and any relevant artistic or crafting interests. Use keywords such as "customer service," "sales," "merchandising," "detail-oriented," and "crafting."

• Interview Preparation: Practice answering behavioral and situational interview questions focusing on customer service, problem-solving, teamwork, and your ability to learn new skills. Prepare specific examples from your past experiences.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to customer creativity and a positive shopping experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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