Part Time Framer - Custom framing department

📍 Job Overview

Job Title: Part Time Framer - Custom Framing Department

Company: Michaels Stores

Location: Orland Park, IL, United States

Job Type: Part-Time

Category: Retail Operations / Custom Services

Date Posted: June 08, 2026

Experience Level: Entry-Level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing expert custom framing services to customers, acting as a key point of contact for their creative projects within a retail environment.

• Responsibilities include building strong customer relationships, understanding their needs, and translating them into high-quality framing solutions that drive sales and customer satisfaction.

• The position also involves maintaining the visual standards of the custom and ready-made framing departments, ensuring an appealing and accessible shopping experience.

• Key operational duties include accurate order completion, managing specific framing equipment, and contributing to overall store operations, including point-of-sale transactions and inventory management.

📝 Enhancement Note: While the title suggests a "Framer," the description indicates a broader retail operations role with a specialization in custom framing, encompassing sales, customer service, and general store maintenance. The "Part Time" nature implies flexibility in scheduling, likely aligning with peak retail hours and customer traffic.

📈 Primary Responsibilities

• Engage customers to understand their custom framing needs, providing design consultation and product recommendations to enhance their art or memorabilia.

• Execute custom framing orders with precision and attention to detail, ensuring high-quality craftsmanship and timely delivery according to Standard Operating Procedures (SOPs).

• Operate and maintain specialized framing equipment, including glass cutters and potentially heat presses, adhering to safety protocols and operational guidelines.

• Manage and merchandise the ready-made frame department, ensuring products are attractively displayed, well-organized, and in stock to facilitate customer browsing and purchasing.

• Provide exceptional customer service throughout the store, assisting shoppers with locating products, answering inquiries, and creating a positive shopping environment.

• Process customer transactions accurately using the cash register, adhering to all cash handling and security standards.

• Support inventory management through participation in truck un-loads, stocking shelves, and maintaining stock levels for framing supplies and ready-made frames.

• Contribute to Omni-channel processes, such as fulfilling online orders or assisting with in-store pickup, as required.

• Maintain a safe, clean, and clutter-free store environment, including designated work areas and customer-facing spaces.

• Uphold company values by interacting respectfully with colleagues and customers, promoting a positive team atmosphere, and serving as a role model.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing skills and general retail operational duties. The emphasis on "Elevated ABC Deliver" suggests a specific sales and customer engagement methodology the company employs, which candidates should research.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated. A strong aptitude for learning operational procedures and customer engagement is key.

Experience:

• Minimum of 0-2 years of experience in a retail or customer-facing role.

• Demonstrated ability to learn and operate specialized equipment and tools. Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potentially order management.

• Basic measuring skills for accurate framing measurements and material cutting.

• Proficiency in operating framing equipment, including glass cutters.

• Strong customer service and interpersonal skills to build rapport and address customer needs effectively.

• Ability to handle cash transactions accurately and efficiently.

• Basic merchandising skills to maintain attractive product displays.

• Understanding and adherence to Standard Operating Procedures (SOPs). Preferred Skills:

• Prior retail sales experience, especially in a custom or service-oriented department.

• Experience in selling products or services, demonstrating an ability to influence purchasing decisions.

• Familiarity with art, design principles, or framing techniques.

• Experience with Omni-channel retail operations.

📝 Enhancement Note: The "Minimum Type of experience" directly translates to the required skills, emphasizing practical, hands-on abilities over extensive formal training. The "Preferred" skills indicate areas where candidates can differentiate themselves.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates should be prepared to discuss past experiences that demonstrate the required skills. This could include:

  • Examples of successful customer interactions where you solved a problem or exceeded expectations.
  • Instances where you accurately completed a task or order under specific guidelines.
  • How you maintained a clean and organized workspace.
  • Any experience with tools or equipment similar to those used in framing.

• For candidates with prior framing experience, a visual representation of their work (e.g., photos of completed projects) could be beneficial if presented during an interview. Process Documentation:

• Candidates are expected to demonstrate an understanding of and adherence to established processes, particularly SOPs. This includes:

  • Following step-by-step instructions for framing order completion.

  • Adhering to safety guidelines for equipment operation and store maintenance.

  • Executing cash handling and transaction procedures accurately.

  • Following merchandising and stocking protocols.

📝 Enhancement Note: For an entry-level part-time role, the focus is less on a formal portfolio and more on the ability to articulate relevant experiences during the interview. The emphasis is on process adherence and a willingness to learn and follow established procedures.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour.

This range is based on the provided information and reflects typical entry-level retail positions with specialized duties in the Orland Park, IL area. The specific hourly rate will depend on the candidate's experience level and demonstrated skills during the hiring process.

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance

• Generous employee discounts on Michaels products

• Other benefits as detailed on mikbenefits.com.

Working Hours: Part-time. The description mentions work hours include nights, weekends, and early mornings, aligning with typical retail operating schedules. The listed "40" for ai_working_hours might represent a full-time equivalent or a maximum possible, but the role is explicitly identified as Part-Time.

📝 Enhancement Note: The salary range is provided directly in the job description. The benefits listed are standard for Michaels and cater to both full-time and part-time employees, with specific details available via the provided link. The "40" for working hours is likely a system default or maximum, and the "PART_TIME" designation is the governing factor.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing). Michaels is a leading North American retailer specializing in arts, crafts, and home decor, with a significant custom framing division. This industry context means a focus on customer creativity, project completion, and product knowledge.

Company Size: Large (Over 1,300 stores across North America). This indicates a structured corporate environment with established processes, training programs, and opportunities for advancement within a widespread retail network.

Founded: 1973. With a long history, Michaels has developed a strong brand presence and deep understanding of its customer base and market.

Team Structure:

• The role operates within a specific store location, reporting to store management (e.g., Store Manager, Assistant Manager, or Framing Department Lead).

• Collaboration will occur with fellow store associates across various departments (e.g., sales floor, operations, cashiers).

• The custom framing department often functions semi-autonomously within the store, requiring close collaboration with customers for consultation and order fulfillment.

• Cross-functional collaboration is essential for tasks like truck un-loads, stocking, and supporting Omni-channel initiatives. Methodology:

• Emphasis on customer-centric service, often guided by specific sales and engagement methodologies like "Elevated ABC Deliver."

• Adherence to Standard Operating Procedures (SOPs) for all operational tasks, ensuring consistency and compliance.

• Data-driven decision-making at the corporate level, with store-level execution focused on sales targets, inventory accuracy, and customer satisfaction metrics.

• Commitment to safety and loss prevention programs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is rooted in creativity, customer engagement, and operational efficiency within a large retail framework. Understanding the company's mission ("fuel the joy of creativity") and its commitment to inclusivity is important.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to junior position within the retail operations and custom services domain. It's designed for individuals starting their careers or looking for part-time work with a focus on customer interaction and specialized craft skills. The role provides foundational experience in retail operations, customer service, and hands-on production.

Reporting Structure: The Part-Time Framer typically reports to the Store Manager or an Assistant Manager, who oversees all store operations and personnel. There might also be a designated Department Lead for the Custom Framing area who provides direct supervision and guidance for framing-specific tasks.

Operations Impact: The role's impact is primarily on the customer experience and direct sales within the custom framing department. By providing excellent service and quality framing, the Framer contributes to customer loyalty, repeat business, and the overall profitability of the store. Successful execution of operational tasks, like maintaining department appearance and accurate order fulfillment, directly supports store efficiency and sales goals.

Growth Opportunities:

• Skill Development: Opportunity to become highly proficient in custom framing techniques, design consultation, and operating specialized equipment.

• Cross-Training: Potential to gain experience in other store departments, broadening retail operational knowledge.

• Advancement: With proven performance and acquired skills, opportunities may arise for roles such as Framing Department Lead, Key Holder, or even Assistant Store Manager in larger locations.

• Leadership Potential: Demonstrating strong customer service and operational skills can lead to roles with greater responsibility within the store.

📝 Enhancement Note: For a part-time, entry-level role, growth is typically incremental within the store structure. The emphasis is on mastering the current role and demonstrating potential for increased responsibility and skill acquisition.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and involves interaction with a diverse clientele.

Office Location(s): The specific store is located at 15102 S La Grange Rd, Orland Park, IL. This location is a standard retail storefront within a commercial area, likely accessible by public transport and with available parking.

Workspace Context:

• The primary workspace is the retail floor and the designated custom framing area.

• The framing shop environment includes specialized tools and equipment, potentially involving sharp objects (glass cutters) and heat-generating tools, requiring strict adherence to safety protocols.

• Stock rooms may or may not be climate-controlled, and some outdoor work might be assigned (e.g., retrieving shopping carts, unloading trucks).

• The environment is typically climate-controlled in customer areas but can vary in stock rooms.

Work Schedule: Part-time. Work hours include nights, weekends, and early mornings, reflecting the demands of a retail business operating throughout the week. Flexibility in scheduling is often a requirement.

📝 Enhancement Note: The work environment is characteristic of a busy retail store, requiring adaptability, a customer-first attitude, and the ability to manage distinct workspace requirements within the framing department.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone screen or initial in-person interview to assess basic qualifications, availability, and cultural fit.

• Skills Assessment: May involve a practical demonstration of basic measuring skills or a discussion about handling customer inquiries related to framing. Candidates might be asked about their experience with tools or their approach to problem-solving.

• Store Manager Interview: A more in-depth discussion about customer service philosophy, retail experience, ability to follow procedures, and understanding of the role's responsibilities.

• Onboarding & Training: If hired, comprehensive training on Michaels' SOPs, framing techniques, POS system, and customer engagement methods will be provided.

Portfolio Review Tips:

• For this specific role, a formal portfolio is not expected. Instead, focus on:
  • Verbalizing Experience: Be prepared to clearly articulate any past experiences that demonstrate your customer service, sales, or hands-on skills. Use the STAR method (Situation, Task, Action, Result) to describe accomplishments.
  • Showcasing Enthusiasm: Express genuine interest in art, crafts, and helping customers bring their creative visions to life.
  • Demonstrating Practical Skills: If asked, be ready to explain how you would approach measuring for a frame or advising a customer.
  • Highlighting Process Adherence: Discuss your ability to follow instructions and procedures accurately, as this is critical for custom work and retail operations.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction where a customer has a specific framing request or a concern. Practice active listening and solution-oriented responses.

• Problem-Solving: Anticipate questions about how you would handle a mistake in an order, a difficult customer, or a challenging framing project.

• Process Questions: Prepare to answer questions about your understanding of SOPs and why following them is important in a retail and custom service environment.

📝 Enhancement Note: The interview process for this role is likely practical and focused on assessing transferable skills and a customer-centric mindset rather than extensive technical expertise or a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Glass cutters, mat cutters, framing tools (e.g., staple guns, jointers, saws), potentially heat presses for specific applications. Proficiency in operating these safely and effectively is crucial.

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially accessing inventory information.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate framing specifications.

Analytics & Reporting:

• While not directly managing reports, understanding that sales data, order volume, and customer feedback contribute to store performance is beneficial. The employee will interact with systems that generate this data. CRM & Automation:

• Customer Relationship Management (CRM) aspects: Through direct customer interaction and order taking, the role contributes to customer relationship building. The "Elevated ABC Deliver" methodology likely involves CRM-like principles for customer engagement.

• Inventory Management Systems: Used for stocking, replenishment, and potentially managing custom order components.

• Omni-channel Integration: Systems that support online order fulfillment and in-store pickup processes.

📝 Enhancement Note: The technology stack is primarily focused on specialized framing equipment and standard retail POS/inventory systems. The emphasis is on operational use and adherence to defined processes rather than advanced analytics or system administration.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment that celebrates and supports customer creativity.

• Customer Focus: Prioritizing customer satisfaction through attentive service, quality products, and helpful guidance.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions that meet customer expectations.

• Teamwork & Respect: Collaborating effectively with colleagues and treating all individuals with acceptance and respect.

• Efficiency & Accountability: Adhering to SOPs, managing time effectively, and taking ownership of tasks and responsibilities.

Collaboration Style:

• Customer-Centric Collaboration: Working closely with customers to understand and fulfill their unique framing needs.

• In-Store Teamwork: Supporting fellow associates, sharing tasks as needed, and contributing to a positive store atmosphere.

• Process-Oriented: Following established procedures and guidelines to ensure consistency and efficiency in all operations, from sales to order fulfillment to merchandising.

• Feedback Integration: Openness to feedback from supervisors and peers to continuously improve performance and adherence to company standards.

📝 Enhancement Note: The culture emphasizes a dual focus on fostering creativity for customers and maintaining operational excellence through teamwork and adherence to procedures.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer consultations, order creation, equipment operation, and general store duties in a fast-paced retail environment.

• Handling Diverse Customer Needs: Meeting the unique and sometimes complex framing requirements of a wide range of customers, from individuals with simple projects to those with valuable or sentimental items.

• Quality Control Under Pressure: Ensuring high-quality framing results while working within time constraints and production targets.

• Mastering Specialized Equipment: Learning to operate and maintain framing equipment safely and efficiently, particularly for those new to the craft.

Learning & Development Opportunities:

• Framing Expertise: Developing advanced skills in mat cutting, frame assembly, design principles, and material selection.

• Customer Engagement Skills: Honing abilities in active listening, needs assessment, upselling, and conflict resolution.

• Retail Operations Acumen: Gaining practical experience in inventory management, merchandising, POS operations, and Omni-channel fulfillment.

• Product Knowledge: Expanding understanding of various art mediums, framing materials, and preservation techniques.

📝 Enhancement Note: The challenges are typical of a specialized retail role, requiring a blend of technical skill, customer interaction, and operational efficiency. Growth opportunities are focused on skill enhancement within the framing domain and broader retail operations.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you helped a customer find the perfect solution for their needs." (Focus on active listening, problem-solving, and customer satisfaction).

• "How would you approach measuring and preparing a piece of art for custom framing?" (Demonstrate understanding of precision and care).

• "Describe your experience with retail POS systems or cash handling." (Highlight accuracy and efficiency).

• "Why are Standard Operating Procedures (SOPs) important in a custom framing department?" (Emphasize consistency, quality, and safety).

• "How do you handle a situation where a customer is unhappy with a product or service?" (Showcase de-escalation and problem-solving skills). Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the custom framing department?" (Express passion for creativity, art, or customer service).

• "How do you contribute to a positive team environment?" (Highlight teamwork and respect).

• "What does 'customer delight' mean to you in a retail setting?" (Focus on exceeding expectations). Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to verbally "walk through" examples of your skills:

  • Customer Service Scenario: Describe a challenging customer interaction and how you resolved it successfully.
  • Task Completion: Detail a time you had to complete a task accurately and efficiently, perhaps a complex order or a detailed process.
  • Skills Demonstration: If asked, be ready to explain your understanding of measuring, cutting, or assembly processes for framing.
  • Enthusiasm for Craft: Be ready to speak about your interest in art, design, or the value of custom framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical skills, a strong customer service orientation, and an understanding of operational procedures relevant to a retail and custom service environment.

📌 Application Steps

To apply for this Part-Time Framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Preparation: Tailor your resume to highlight any relevant customer service, sales, technical skills (even basic ones like measuring or using tools), and experience with retail operations or hands-on tasks. Quantify achievements where possible.

• Portfolio Readiness (Verbal): Prepare to discuss specific examples from your past work or life experiences that demonstrate your ability to follow instructions, interact with customers, handle tasks carefully, and contribute to a team.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on customer service scenarios, problem-solving, and your understanding of the role's responsibilities.

• Company Research: Familiarize yourself with Michaels' mission, values, and the importance of the custom framing department. Understand their commitment to customer creativity and engagement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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