Medical Assistant II - UI Health Care Clinics 90-100%25 (Multiple Openings)

📍 Job Overview

Job Title: Medical Assistant II - UI Health Care Clinics

Company: University of Iowa

Location: Iowa City, Iowa, United States

Job Type: Full-time, Regular

Category: Healthcare Operations / Clinical Support

Date Posted: 2026-06-12

Experience Level: Entry-level to Mid-level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing direct patient care and coordinating patient visits within the University of Iowa Community Clinics (UICC), primarily supporting Family Medicine and Internal Medicine departments.

• Responsibilities include performing technical, patient care, and clerical functions under the supervision of licensed independent practitioners, RNs, or Nurse Managers.

• The position emphasizes a patient-centered approach, ensuring compassionate and seamless care delivery within the academic medical center setting.

• Candidates will have the opportunity to indicate preferences for specific clinic locations and shifts, with potential to float across various patient specialties based on clinical needs.

📝 Enhancement Note: While the raw job description focuses on clinical duties, the "operations" aspect of this role lies in the efficient coordination of patient flow, management of patient records within the EHR system, and ensuring smooth clinic operations to support the overall healthcare delivery process. The "II" in Medical Assistant II suggests a role with some established proficiency or potential for growth beyond a basic MA I.

📈 Primary Responsibilities

• Provide direct patient care, including vital signs monitoring, patient intake, and assisting physicians with examinations and procedures.

• Perform technical patient care duties such as phlebotomy, administering immunizations, and performing basic diagnostic tests.

• Manage patient flow and coordinate all aspects of the patient visit from check-in to check-out, ensuring efficient clinic operations.

• Maintain accurate and organized patient records within the Electronic Health Record (EHR) system, specifically focusing on data integrity and timely documentation.

• Communicate effectively with patients, families, and healthcare team members to ensure clear understanding of care plans and appointment details.

• Prepare examination rooms, ensuring they are clean, stocked, and equipped for patient care procedures.

• Assist with scheduling follow-up appointments, referrals, and coordinating with other departments or specialists as needed.

• Adhere to all safety, infection control, and privacy policies and procedures (e.g., HIPAA).

• Support departmental needs by floating to different patient specialties or clinic locations as required, demonstrating flexibility and adaptability.

📝 Enhancement Note: The core responsibilities translate direct patient interaction into operational efficiency by managing patient throughput, ensuring accurate data capture in the EHR, and facilitating seamless transitions of care. The ability to float implies a need for broad operational understanding across different clinic settings.

🎓 Skills & Qualifications

Education:

• Completion of a recognized one-year Medical Assistant Program, OR

• Certification (e.g., CMA, RMA) OR Registration as a Medical Assistant, OR

• Completion of a health care profession program with a curriculum incorporating elements of a Medical Assistant program (including pathophysiology, medical terminology, basic pharmacology, medication administration, and psychology). Experience:

• 0-2 years of experience as a Medical Assistant or in a similar clinical support role.

• Minimum of 6 months in an ambulatory care setting is desirable. Required Skills:

• Proficiency in performing technical patient care duties such as phlebotomy and vital signs assessment.

• Strong understanding of medical terminology, pathophysiology, and basic pharmacology.

• Competency in medication administration, including dose calculation.

• Excellent written and verbal communication skills for effective patient and team interaction.

• Ability to maintain patient confidentiality and adhere to HIPAA regulations.

• Demonstrated ability to work effectively in a team environment and manage tasks autonomously.

• Valid Driver's License and ability to meet UI Fleet Safety Standards (for potential travel between locations, though not explicitly stated as primary duty). Preferred Skills:

• Previous experience with EPIC Electronic Health Record (EHR) system.

• Prior experience in Family Medicine or Internal Medicine clinical settings.

• Strong phlebotomy skills.

• Experience with immunization administration.

📝 Enhancement Note: The "II" in Medical Assistant II suggests that while entry-level candidates are considered, those with some demonstrable experience in required areas such as phlebotomy and EHR usage will be highly competitive. The emphasis on "recognized one-year Medical Assistant Program" implies a need for formal training beyond on-the-job learning.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of successful patient intake processes, including examples of how patient information was accurately collected and recorded.

• Case studies or examples demonstrating proficiency in managing patient flow and optimizing clinic visit timelines.

• Evidence of system utilization, particularly related to Electronic Health Records (EHR) such as EPIC, highlighting data entry accuracy and efficient navigation.

• Examples showcasing effective communication protocols used with patients and healthcare providers to ensure continuity of care. Process Documentation:

• Ability to document clinical workflows and patient care procedures accurately and concisely.

• Understanding of how to implement and follow established protocols for patient care, safety, and infection control.

• Experience in contributing to process improvement initiatives within a clinical setting, focusing on efficiency and patient satisfaction.

📝 Enhancement Note: For a Medical Assistant II role, a formal "portfolio" in the traditional sense might not be expected. However, candidates are explicitly asked to upload a resume that clearly addresses qualifications. This implies that the resume should function as a portfolio, highlighting specific experiences, certifications, and skills, especially those related to clinic operations and patient management systems like EPIC.

💵 Compensation & Benefits

Salary Range: $40,903.92 - $60,760.80 annually (based on years of experience) / Hourly: $19.59 - $29.10 (at 100% time)

Benefits:

• Comprehensive University of Iowa benefit package.

• Generous employer contributions into retirement plans.

• Paid vacation leave.

• Paid sick leave.

• Health insurance options.

• Dental insurance options.

• Life insurance options.

• Disability insurance options.

• FREE on-site parking.

• Access to extensive resources and professional development opportunities through the University of Iowa Health Care system. Working Hours:

• 90-100% (36-40 hours per week).

• Variable hours, typically Monday - Friday.

• Specific clinic examples:

  • Coralville Family Medicine: 90% (36 hours/week), Monday-Friday between 7:30 am - 5:00 pm. No weekends, on-call, or holidays.
  • 1st Avenue Family Medicine: 100% (40 hours/week), Monday-Friday between 7:30 am - 5:30 pm. No on-call, weekends, or holidays.

• Schedules are subject to variation based on clinical need or hours, but do not typically include weekends or holidays.

📝 Enhancement Note: The salary range is clearly defined and explicitly tied to years of experience. The benefit package is robust, reflecting a large academic institution's offerings, which is a significant draw for operations professionals seeking stability and comprehensive support. The explicit mention of "90-100%" time indicates flexibility in full-time hours, which can be a key operational consideration for work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare (Academic Medical Center)

Company Size: Large (University of Iowa Health Care employs over 12,000 employees, students, and volunteers).

Founded: The University of Iowa was founded in 1847, with UI Health Care having a history spanning over 100 years.

Team Structure:

• The Medical Assistant II will be part of the patient care team within the University of Iowa Community Clinics (UICC).

• This team operates under the direct supervision of licensed independent practitioners (LIPs), Registered Nurses (RNs), or Nurse Managers (NMs/ANMs).

• Collaboration is a key aspect, with MAs working alongside physicians, physician assistants, nurse practitioners, and other clinical support staff.

• The role involves interaction with various departments within UI Health Care, reflecting a large, integrated healthcare system structure. Methodology:

• Patient-centered care is the primary methodology, focusing on personalized and compassionate service.

• Emphasis on teamwork and collaboration to ensure seamless patient experiences.

• Data-driven decision-making is implied through the use of EHR systems for patient record management and care coordination.

• Continuous improvement in healthcare delivery is a core tenet of an academic medical center.

Company Website: https://uiowa.taleo.net/careersection/2b/jobdetail.ftl?job=26003671&lang=en (Note: This is the job posting URL, a general University of Iowa Health Care website would be more appropriate if available, e.g., https://uihc.org/)

📝 Enhancement Note: The description highlights the "WE CARE" core values (Welcoming, Excellence, Collaboration, Accountability, Respect, Empowerment), which are crucial for understanding the operational culture. The large size and academic nature of UI Health Care suggest a structured environment with opportunities for learning and adherence to established protocols.

📈 Career & Growth Analysis

Operations Career Level: Medical Assistant II (MA II) suggests an intermediate level, building upon foundational MA skills. This role is crucial for the operational efficiency of outpatient clinics, directly impacting patient throughput and satisfaction.

Reporting Structure: MAs report to licensed independent practitioners, RNs, or Nurse Managers. This hierarchical structure ensures direct clinical oversight and guidance.

Operations Impact: Medical Assistants are vital to the operational success of clinics. Their efficiency in patient management, record-keeping, and procedural support directly influences:

• Patient throughput and clinic capacity.

• Patient satisfaction scores.

• Physician and nursing team productivity.

• Accuracy and completeness of patient health records within the EHR.

• Overall efficiency and cost-effectiveness of outpatient services. Growth Opportunities:

• Skill Specialization: Potential to specialize in areas like phlebotomy, immunizations, specific patient populations (pediatrics, geriatrics), or advanced EHR functionalities.

• Advanced Certification: Pursuing higher-level MA certifications or specialized healthcare credentials.

• Leadership Potential: With experience, potentially moving into Lead Medical Assistant roles, supervising junior staff, or taking on greater responsibilities in clinic operations coordination.

• Cross-Training: Opportunities to gain experience in different clinic specialties, broadening operational understanding.

• Internal Mobility: Within the large UI Health Care system, opportunities may exist for advancement into other clinical support or administrative roles.

📝 Enhancement Note: The MA II designation implies a career path where foundational skills are solidified, and there's an expectation of contributing more significantly to clinic operations and potentially mentoring newer MAs. Growth often involves deepening clinical skills and understanding the operational facets of patient care delivery.

🌐 Work Environment

Office Type: This is an on-site role within University of Iowa Community Clinics (UICC), which are outpatient healthcare facilities. The environment is dynamic, fast-paced, and patient-focused.

Office Location(s): Primarily Iowa City and Coralville, Iowa, with potential to float to surrounding clinic locations based on clinical need or hours. Specific clinics mentioned include Coralville Family Medicine and 1st Avenue Family Medicine.

Workspace Context:

• The workspace is a clinical setting, including examination rooms, waiting areas, and potentially nursing stations or administrative areas.

• It requires close proximity and interaction with patients, physicians, nurses, and other clinical staff.

• Access to essential medical equipment, supplies, and technology, including the EPIC EHR system, is standard.

• The environment necessitates adherence to strict hygiene and safety protocols.

Work Schedule: Predominantly Monday to Friday, with variable hours. Specific shifts are outlined for different clinics, generally falling within standard business hours (e.g., 7:30 am to 5:00/5:30 pm). No weekends, on-call, or holidays are typically required for these specific roles, which is a significant operational advantage for work-life balance.

📝 Enhancement Note: The work environment is hands-on and directly involved in patient care delivery, requiring adaptability to varying patient needs and clinic demands. The structured schedule without weekends or holidays is a strong operational benefit for maintaining team morale and retention.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Candidates must upload a resume that clearly addresses how they meet the listed required and desired qualifications. Work samples may be required for passing scores.

• Initial Screening: Review of applications and resumes by HR and potentially hiring managers to assess qualification alignment.

• Phone/Video Interview: A preliminary discussion to evaluate communication skills, experience, and cultural fit, possibly including scenario-based questions related to patient care and clinic operations.

• On-site Interview: This may involve meeting with the hiring manager, potential team members (RNs, physicians), and could include a practical skills assessment or demonstration.

• Work Sample/Assessment: As mentioned, passing scores on work samples might be a requirement. This could involve simulated patient interactions, EHR navigation tasks, or basic clinical procedure demonstrations.

Portfolio Review Tips:

• Resume as Portfolio: Since a formal portfolio isn't explicitly requested beyond the resume, ensure your resume is detailed and action-oriented. Use keywords from the job description (e.g., Phlebotomy, EPIC, Patient Care, Ambulatory Care, Medical Terminology).

• Quantify Achievements: Wherever possible, quantify your accomplishments. Instead of "Assisted patients," use "Assisted an average of 20-25 patients per day, ensuring efficient clinic flow."

• Highlight System Proficiency: Clearly list your experience with EHR systems, especially EPIC. Detail your responsibilities within the system (e.g., scheduling, documentation, order entry).

• Demonstrate Operational Aptitude: Frame your experience in terms of clinic operations. For example, "Streamlined patient check-in process, reducing average wait times by 10%."

Challenge Preparation:

• Clinical Scenarios: Be prepared to discuss how you would handle common patient interactions, emergencies, or challenging patient behaviors.

• EHR Navigation: Practice navigating common functions in a simulated EHR environment if possible, or be ready to discuss your experience with EPIC in detail.

• Teamwork and Communication: Prepare examples demonstrating your ability to collaborate effectively with physicians, nurses, and other staff, and how you handle communication breakdowns.

• Problem-Solving: Think about a time you encountered an operational challenge in a clinic setting and how you resolved it.

📝 Enhancement Note: The requirement to upload a resume that "clearly address[es] how they meet the listed required and desired qualifications" is critical. This is where candidates must demonstrate their understanding of the operational aspects of the MA II role and their proficiency with key systems like EPIC.

🛠 Tools & Technology Stack

Primary Tools:

• EPIC Electronic Health Record (EHR): Highly desired, indicating significant use for patient charting, scheduling, order entry, and communication. Proficiency here is key for operational efficiency.

• Medical Equipment: Standard clinical equipment for vital signs monitoring (thermometers, blood pressure cuffs, pulse oximeters), EKGs, nebulizers, etc.

• Phlebotomy Supplies: Needles, collection tubes, tourniquets, sharps containers.

• Immunization Supplies: Syringes, needles, vaccine storage units.

Analytics & Reporting:

• While MAs don't typically run reports, they contribute data that feeds into clinic operational analytics. Accurate data entry into EPIC is crucial for reporting on patient volume, visit duration, and service utilization. CRM & Automation:

• EPIC itself has CRM-like functions for patient relationship management and communication.

• Automation within the clinic setting might involve pre-appointment reminders or follow-up systems managed through EPIC or integrated platforms.

📝 Enhancement Note: Proficiency with EPIC is a major differentiator. Candidates should be ready to discuss specific functionalities they've used and how these contributed to operational efficiency or patient care coordination.

👥 Team Culture & Values

Operations Values:

• Patient-Centered: The "WE CARE" values (Welcoming, Excellence, Collaboration, Accountability, Respect, Empowerment) emphasize a strong patient-first mentality, which is fundamental to healthcare operations.

• Excellence: Striving for the best in healthcare delivery, education, and research translates to a high standard of operational performance and patient care quality.

• Collaboration: Working effectively within multidisciplinary teams is essential for seamless clinic operations and patient flow.

• Accountability: Taking responsibility for actions and ensuring ethical conduct is paramount in a healthcare setting.

• Respect & Empowerment: Creating an inclusive environment fosters better teamwork and empowers staff to contribute to operational improvements.

Collaboration Style:

• The role requires a highly collaborative approach, working closely with physicians, RNs, and other clinic staff.

• Effective communication and mutual respect are key to navigating the fast-paced clinic environment and ensuring smooth patient handoffs and care coordination.

• The culture encourages teamwork to achieve collective bests in patient care and operational efficiency.

📝 Enhancement Note: The explicit mention of "WE CARE" values provides a strong framework for understanding the desired cultural fit. Candidates should be ready to discuss how their personal values align with these principles and how they manifest in their daily work and interactions within a clinical operations setting.

⚡ Challenges & Growth Opportunities

Challenges:

• High Patient Volume: Managing a high number of patients daily while maintaining quality care and operational efficiency.

• Diverse Patient Needs: Addressing a wide range of patient conditions, from routine check-ups to acute issues, requiring adaptability and broad clinical knowledge.

• EHR Management: Efficiently navigating and utilizing the EPIC system for complex tasks under time pressure.

• Floating Between Clinics: Adapting quickly to different clinic workflows, patient populations, and team dynamics if required to float.

• Maintaining Accuracy: Ensuring meticulous accuracy in patient data, vital signs, and medication administration in a demanding environment.

Learning & Development Opportunities:

• Skill Enhancement: Opportunities to deepen skills in phlebotomy, immunizations, or specific procedures.

• EHR Proficiency: Advanced training and certification in EPIC functionalities.

• Clinical Knowledge: Exposure to various medical specialties, enhancing understanding of different healthcare pathways.

• Professional Development: Access to University of Iowa Health Care's extensive learning resources, workshops, and potential for continuing education.

• Career Advancement: Potential pathways to Lead MA roles or other clinical support positions within the UI Health Care system.

📝 Enhancement Note: The challenges are framed around the operational demands of a busy clinic. Growth opportunities are tied to both deepening clinical expertise and enhancing operational contributions through system mastery and adaptability.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to manage multiple patient tasks simultaneously. How did you prioritize, and what was the outcome?" (Assesses operational multitasking and prioritization skills.)

• "How do you ensure accurate documentation and data entry in an EHR system like EPIC?" (Tests understanding of data integrity and system usage.)

• "Walk me through your process for preparing an exam room for a patient visit, ensuring all necessary supplies and equipment are ready." (Evaluates attention to detail and readiness for operational tasks.)

• "How do you handle a situation where a patient is anxious or upset?" (Assesses patient communication and de-escalation skills.) Company & Culture Questions:

• "What do the 'WE CARE' values mean to you, and how do you see yourself embodying them in this role?" (Gauges cultural fit and understanding of UI Health Care's mission.)

• "Why are you interested in working for the University of Iowa Health Care specifically?" (Assesses motivation and alignment with an academic medical center environment.)

• "How do you approach collaboration with physicians and nurses in a clinical setting?" (Probes teamwork and interdisciplinary communication skills.) Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to elaborate on specific experiences listed on your resume, focusing on achievements that demonstrate operational efficiency, patient care quality, and system proficiency (especially EPIC).

• Scenario-Based Responses: Use the STAR method (Situation, Task, Action, Result) to answer behavioral questions, framing your responses to highlight your contribution to smooth clinic operations and positive patient outcomes.

• Highlight EPIC Experience: If you have EPIC experience, be ready to discuss specific modules or functions you used and how they improved your workflow or patient care delivery.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just clinical competence but also an understanding of how Medical Assistants contribute to the overall operational success and efficiency of a large healthcare system. Highlighting specific examples related to patient flow, EHR usage, and teamwork will be key.

📌 Application Steps

To apply for this Medical Assistant II position:

• Submit your application through the provided link on the University of Iowa's Taleo career portal.

• Resume Optimization: Tailor your resume to highlight all required and desired qualifications. Emphasize certifications, specific training (e.g., recognized MA program), and any experience with EPIC, phlebotomy, or ambulatory care. Use action verbs and quantifiable results where possible.

• Address Qualifications Directly: Pay close attention to the "Minimum Eligibility Requirements" and "Highly Desired Requirements." Your resume must clearly demonstrate how you meet or exceed these criteria.

• Prepare for Work Samples: Be aware that passing scores on work samples may be required. Mentally prepare for potential assessments related to clinical skills or system navigation.

• Research UI Health Care: Familiarize yourself with the University of Iowa Health Care's mission, "WE CARE" values, and its role as an academic medical center. This will help you articulate your fit during interviews.

• Contact Information: Note the provided contact email (Chloe-Vincent@uiowa.edu) for any specific questions regarding the role or application process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.