UX Researcher Sr

📍 Job Overview

Job Title: Senior UX Researcher

Company: Multiplica Talent

Location: Lima, Peru

Job Type: Full-time

Category: UX Research / Product Design Operations

Date Posted: 2026-06-26

Experience Level: Mid-Senior Level (4+ years)

Remote Status: Hybrid (3 days in office)

🚀 Role Summary

• Lead end-to-end UX research initiatives within the banking sector to translate user insights into actionable design and business strategies.

• Drive the strategic design of research methodologies, ensuring alignment with project objectives and business needs.

• Execute comprehensive qualitative and quantitative research studies throughout the product development lifecycle.

• Analyze and synthesize complex user data to generate impactful insights and inform product enhancements.

• Develop key strategic deliverables such as Customer Journey Maps, Service Blueprints, and User Personas.

📝 Enhancement Note: This role is positioned within a talent consultancy (Multiplica Talent) that places professionals in client projects, specifically highlighting a strategic engagement within the banking industry. The emphasis on "transforming insights into design and business decisions with impact" and "connecting findings with opportunities for improvement" strongly suggests a role that bridges user experience research with business strategy and product development operations.

📈 Primary Responsibilities

• Research Strategy & Design: Develop and articulate comprehensive research strategies that directly support project goals and critical business objectives, ensuring a data-driven approach to user understanding.

• End-to-End Research Execution: Conduct a full spectrum of research activities, from initial exploratory studies to detailed evaluative testing, across the entire product and service design lifecycle.

• Methodology Application: Proficiently apply a diverse range of qualitative and quantitative research techniques, including in-depth interviews, field observations, focus groups, and usability testing sessions.

• Insight Synthesis & Analysis: Systematically analyze and synthesize qualitative and quantitative data to uncover deep user needs, pain points, and motivations, translating raw information into clear, actionable insights.

• Strategic Deliverable Creation: Design and produce high-impact research artifacts such as detailed Customer Journey Maps, comprehensive Service Blueprints, realistic User Personas, and executive-level research reports.

• Workshop Facilitation: Lead and facilitate collaborative workshops with stakeholders and cross-functional teams to foster ideation, problem-solving, and alignment around user-centered solutions.

• Participant Management: Oversee the end-to-end process of user recruitment and manage participant engagement for all research studies, ensuring high-quality data collection.

• Experience Metrics Monitoring: Track and analyze key experience metrics (e.g., CSAT, NPS, behavioral data) to continuously assess product performance and identify areas for strategic improvement and optimization.

📝 Enhancement Note: The listed activities clearly indicate a senior-level UX Researcher role responsible for not just executing research but also strategizing, synthesizing, and communicating findings at a high level. The emphasis on "strategic deliverables" and "communicating findings to different organizational levels" points to a need for strong analytical and communication skills beyond pure research execution, aligning with operations-focused roles that drive decision-making.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Psychology, Sociology, Anthropology, Communication, Marketing, or a closely related field. Experience:

• Minimum of 4 years of progressive experience in UX Research, Product Research, or a similar user-centered research capacity.

• Proven track record of leading research projects from conception through to actionable recommendations. Required Skills:

• Qualitative Research Expertise: Deep proficiency in conducting in-depth interviews, focus groups, ethnographic studies, and observational research.

• Quantitative Research Proficiency: Strong command of survey design, statistical analysis, and interpretation of quantitative data.

• Usability Testing: Extensive experience designing and moderating usability tests to identify user friction points and validate design solutions.

• Strategic Deliverable Design: Demonstrated ability to create impactful Customer Journey Maps, Service Blueprints, and User Personas that drive product strategy.

• Insight Generation & Synthesis: Proven ability to analyze complex datasets, identify critical user insights, and translate them into clear, actionable business recommendations.

• Analytical Tools Proficiency: Experience with data analysis tools such as Microsoft Excel (advanced functions), SPSS, or PL/SQL for data manipulation and analysis.

• Executive Communication: Skilled in developing and delivering strategic reports and compelling presentations to diverse audiences, including senior leadership.

• User-Centered Design Principles: Strong understanding of UX principles and their application in digital product development.

Preferred Skills:

• Trend Analysis & Foresight: Experience in analyzing emerging trends, foresight methodologies, or speculative design to anticipate future user needs and market shifts.

• Projective Research Techniques: Familiarity with projective techniques to uncover deeper, often subconscious, user motivations and perceptions.

• Financial Services/Banking Domain Expertise: Previous experience conducting research within the banking or financial services industry.

• Familiarity with Research Platforms: Experience with common UX research platforms and tools for remote testing, surveys, and participant recruitment.

📝 Enhancement Note: The "Hard Skills" section directly lists analytical tools like Excel, SPSS, and PL/SQL, which are crucial for data operations and analysis. The "Knowledge" section emphasizes "strategic communication of findings to different organizational levels," which is a core competency for operations roles that bridge technical insights with business strategy. The "Desirable" skills like trend analysis and foresight also align with proactive, strategic operations functions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of End-to-End Research: Showcase at least 2-3 detailed case studies demonstrating your ability to lead research projects from initial strategy development through to actionable insights and impact on product/business outcomes.

• Strategic Deliverable Examples: Include examples of Customer Journey Maps, Service Blueprints, User Personas, and executive research reports that illustrate your synthesis and communication capabilities.

• Quantitative Data Analysis: Present examples of how you have analyzed quantitative data, including metrics like CSAT or NPS, to derive meaningful insights and drive product improvements.

• Process Optimization Impact: Highlight instances where your research directly led to measurable improvements in user experience, product usability, or key business metrics, demonstrating ROI.

Process Documentation:

• Research Design Documentation: Evidence of structured research plans, including clear objectives, methodology selection, participant criteria, and timelines.

• Data Analysis & Synthesis Frameworks: Examples of how you structure and synthesize qualitative and quantitative data, including any personal frameworks or templates used for insight generation.

• Stakeholder Communication & Reporting: Demonstrations of how you translate complex research findings into clear, concise, and actionable reports and presentations tailored for various organizational levels.

📝 Enhancement Note: While not explicitly stated as "portfolio requirements," the "Actividades a desempeñar" and "Requisitos Técnicos" sections imply a need for candidates to demonstrate their capabilities through their work. The emphasis on "strategic deliverables," "analysis of insights," and "strategic communication of findings" directly translates to portfolio content expectations for a senior-level operations-adjacent role.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: PEN 7,000 - PEN 11,000 per month (approximately USD 1,900 - USD 3,000 per month, subject to exchange rates). This estimate is based on typical compensation for Senior UX Researchers with 4+ years of experience in Lima, Peru, considering the hybrid work model and the industry focus (banking).

• Research Methodology: This range was derived by referencing salary data for UX Researcher and Senior UX Researcher roles in Peru from reputable job boards and compensation data providers, adjusted for experience level and the specified hybrid work arrangement. The inclusion of comprehensive benefits also supports this range.

Benefits:

• Full Payroll from Day One: Comprehensive employment benefits and payroll processing initiated immediately upon joining.

• 100% EPS Health Insurance Coverage: Full coverage for the EPS (Entidad Prestadora de Salud) health insurance plan, ensuring extensive medical benefits.

• Hybrid Work Model: Flexibility to work remotely and from the office, with a structured 3-day per week office presence.

• Professional Development: Opportunities to work on strategic projects within leading companies, fostering skill enhancement and career growth.

• Collaborative Environment: Exposure to multidisciplinary teams and innovative digital transformation projects.

Working Hours:

• Standard Full-time: Monday to Friday, 09:00 AM to 06:00 PM (40 hours per week).

• Flexibility Context: While hours are standard, the hybrid model offers some flexibility in daily location choices.

📝 Enhancement Note: Salary estimation is crucial given the absence of explicit figures. Research into Peruvian market rates for senior UX roles, combined with the specified benefits (full payroll, comprehensive EPS), helps establish a competitive and realistic range. The note about currency fluctuation is important for international context.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Talent Consultancy / Technology Services. Multiplica Talent specializes in connecting digital talent with leading companies across LATAM, USA, Europe, and Africa, focusing on roles that drive digital transformation.

Company Size: 50-200 employees (Inferred from typical talent consultancy operations and the scope of their reach).

Founded: Over 26 years of experience (Founded circa 1998-2000). This longevity suggests a stable, experienced organization with established processes and a strong network.

Team Structure:

• Project-Based Teams: As a talent consultancy, professionals are typically integrated into client project teams, working alongside client staff and other consultants.

• Cross-Functional Collaboration: The role requires close collaboration with product managers, designers, developers, and business stakeholders within the client's organization.

• Reporting: Within the client project, the UX Researcher will likely report to a Product Lead, Design Lead, or Project Manager. Within Multiplica Talent, there may be a dedicated consultant manager or HR representative.

Methodology:

• User-Centricity: The core philosophy revolves around placing the user at the center of product development and business strategy.

• Data-Driven Decision Making: Emphasis on leveraging research insights and metrics to inform strategic decisions and optimize user experiences.

• Agile & Iterative Processes: Likely to be involved in agile environments, contributing to iterative design and development cycles.

• Digital Transformation Focus: Commitment to supporting companies undergoing digital change and building future-ready organizations.

Company Website: https://www.multiplicatalent.com/ (Implied from organization URL)

📝 Enhancement Note: Understanding Multiplica Talent's role as a consultancy is key. This means the UX Researcher will be embedded in client environments, primarily within the banking sector as stated. This hybrid structure influences team dynamics and the need for strong adaptability and stakeholder management skills.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Researcher. This level signifies a professional capable of independently leading complex research projects, mentoring junior team members, and contributing to strategic decision-making. The focus on "end-to-end research" and "transforming insights into decisions" positions this role as a critical link between user understanding and business strategy, akin to operations roles that optimize processes based on data.

Reporting Structure: The role involves dual reporting: to a project lead/manager within the client organization (e.g., Product Manager, Design Lead) and potentially to a consultant manager or HR at Multiplica Talent. This requires strong adaptability and stakeholder management.

Operations Impact: The UX Researcher's impact is directly tied to improving user experience, informing product roadmaps, driving user adoption, and ultimately contributing to business success metrics such as customer satisfaction, retention, and revenue within the banking sector. This aligns with the GTM and RevOps focus on driving measurable business outcomes through optimized processes and customer understanding.

Growth Opportunities:

• Deep Industry Specialization: Opportunity to become an expert in UX research within the banking and financial services sector, a highly valuable niche.

• Leadership Development: Potential to move into lead UX researcher roles, manage research teams, or transition into product management or strategy roles.

• Consulting Acumen: Development of strong client management, communication, and strategic advisory skills inherent in a consultancy environment.

• Exposure to Diverse Projects: Chance to work on a variety of challenging projects across different banking functions, broadening experience.

• Mentorship: Possibility of mentoring junior researchers and contributing to the knowledge base of Multiplica Talent.

📝 Enhancement Note: The "Senior" designation and the detailed responsibilities suggest a role with significant autonomy and strategic influence, fitting within the broader spectrum of operations that drive business performance. The growth opportunities highlight a path for career advancement that leverages research expertise in a strategic, data-informed capacity.

🌐 Work Environment

Office Type: Hybrid. The role requires 3 days per week in a physical office location in Lima, Peru, with the remaining days offering remote work flexibility.

Office Location(s): Lima, Peru. Specific office details would be provided by Multiplica Talent, but it's assumed to be a professional office environment conducive to collaboration.

Workspace Context:

• Collaborative Hub: The 3 days in the office are intended for in-person collaboration, workshops, team meetings, and building relationships with colleagues and client teams.

• Technology & Tools: Access to standard office technology and potentially specialized UX research software and collaboration platforms provided by the client or Multiplica Talent.

• Cross-Functional Interaction: The office environment will facilitate direct interaction with designers, product managers, engineers, and business stakeholders from the client's banking organization.

Work Schedule:

• Structured Hours: Monday to Friday, 09:00 AM to 06:00 PM, totaling 40 hours per week. This provides a predictable schedule for planning research activities and team interactions.

• Hybrid Flexibility: The hybrid model allows for a balance between focused remote work and in-person collaboration, supporting work-life integration.

📝 Enhancement Note: The hybrid nature of the role is a key aspect of the work environment, balancing the need for in-person collaboration with the benefits of remote work. This structure is common in modern operations roles that require both focused analytical work and team engagement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio by the Multiplica Talent recruitment team to assess qualifications and experience.

• Hiring Manager/Team Interview: An interview with the hiring manager or a senior member of the client's product/design team to discuss your experience, research philosophy, and how you approach complex problems. Expect behavioral questions and scenario-based challenges related to UX research in banking.

• Technical/Portfolio Review: A dedicated session to walk through your portfolio. Be prepared to discuss your process, methodologies, key insights, and the impact of your research on product and business outcomes.

• Stakeholder Interview (Optional but likely): An interview with key stakeholders (e.g., Product Leads, Business Analysts) to assess your communication skills, strategic thinking, and ability to translate research into business value.

• Final Offer: Extension of an offer by Multiplica Talent.

Portfolio Review Tips:

• Focus on Impact: For each case study, clearly articulate the problem statement, your research approach, key findings, and most importantly, the tangible impact your research had on the product or business (e.g., increased conversion, reduced churn, improved satisfaction scores).

• Showcase Strategic Thinking: Highlight how you designed research strategies aligned with business goals and how your insights informed strategic decisions, not just tactical design changes.

• Demonstrate Methodological Breadth: Include examples of both qualitative and quantitative research, showing your versatility.

• Quantify Results: Whenever possible, use metrics to demonstrate the impact of your work. If direct metrics aren't available, explain the logical connection between your insights and expected business outcomes.

• Tailor to Banking: If possible, emphasize any experience or insights relevant to the banking or financial services industry.

Challenge Preparation:

• Research Strategy Scenarios: Be ready to outline a research plan for a hypothetical banking product or feature, considering specific user segments and business objectives.

• Insight Synthesis and Communication: Prepare to present a synthesized insight from a mock dataset or a past project, and explain how you would communicate it to both a design team and a business executive.

• Problem-Solving: Anticipate questions about how you handle research challenges, unexpected findings, or conflicting stakeholder priorities.

📝 Enhancement Note: The emphasis on portfolio and impact is critical for senior operations-adjacent roles. The advice to "quantify results" and "showcase strategic thinking" directly aligns with the data-driven and outcome-oriented nature of operations functions.

🛠 Tools & Technology Stack

Primary Tools:

• Qualitative Research Platforms: Tools for remote interviews, usability testing, and session recording (e.g., UserTesting, Lookback, Maze, Zoom).

• Quantitative Survey Tools: Platforms for designing and deploying surveys and collecting data (e.g., SurveyMonkey, Typeform, Google Forms).

• Data Analysis Software:

  • Spreadsheets: Advanced Microsoft Excel for data manipulation, charting, and basic analysis.
  • Statistical Packages: SPSS for more rigorous quantitative analysis.
  • Database Querying: PL/SQL for querying and extracting data from relational databases, crucial for understanding behavioral data.

• Collaboration & Documentation:

  • Whiteboarding/Diagramming: Tools like Miro, Mural, or Figma for collaborative workshops, journey mapping, and service blueprinting.
  • Documentation Suites: Google Workspace (Docs, Sheets, Slides) or Microsoft Office Suite for creating reports and presentations.

Analytics & Reporting:

• Experience Metrics Tools: Understanding platforms that provide CSAT, NPS, and behavioral data (often integrated into product analytics tools like Google Analytics, Amplitude, Mixpanel, or specific banking platforms).

• Data Visualization: Ability to use Excel charts or potentially more advanced tools (e.g., Tableau, Power BI if client-side) to create clear visualizations for reports.

CRM & Automation:

• CRM Understanding (Client-side): Familiarity with how CRM data (e.g., Salesforce, Dynamics 365) can inform user segmentation and research targeting, though direct CRM management is unlikely for this role.

• Integration Concepts: Awareness of how different systems integrate to provide a holistic view of user behavior and experience.

📝 Enhancement Note: The explicit mention of Excel, SPSS, and PL/SQL points to a need for strong analytical skills beyond typical UX tools. PL/SQL, in particular, is a database query language indicating potential interaction with raw data and robust data operations.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all design and business decisions.

• Data-Driven Insights: A strong belief in using research evidence and metrics to guide strategy and validate hypotheses.

• Collaboration & Communication: Valuing open dialogue, knowledge sharing, and effective communication across diverse teams and stakeholders.

• Impact & Accountability: A focus on delivering research that drives measurable business outcomes and taking ownership of research quality and insights.

• Continuous Improvement: An ethos of constantly learning, refining methodologies, and adapting to new challenges and technologies.

Collaboration Style:

• Partnership: Working as a trusted partner to product, design, and business teams, providing them with the user insights they need to succeed.

• Facilitative Leadership: Guiding teams through research findings and workshops to co-create solutions.

• Transparent Communication: Proactively sharing research plans, findings, and limitations to ensure alignment and build trust.

• Feedback Integration: Open to receiving and providing constructive feedback to enhance research processes and outcomes.

📝 Enhancement Note: The values and collaboration style described are highly consistent with the operational excellence sought in GTM, RevOps, and Sales Ops roles – emphasizing data, impact, and cross-functional alignment.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Banking Environments: Understanding and adapting to the specific regulatory, security, and user needs within the banking industry, which can be highly risk-averse and complex.

• Balancing Stakeholder Needs: Effectively managing diverse stakeholder expectations and priorities, ensuring research aligns with business objectives while remaining user-focused.

• Data Integration & Synthesis: Integrating insights from various qualitative and quantitative sources, including potentially siloed banking systems, to form a cohesive understanding.

• Demonstrating ROI: Clearly articulating the business value and return on investment of UX research initiatives to secure buy-in and resources.

• Remote/Hybrid Collaboration Dynamics: Maintaining strong team cohesion and effective communication in a hybrid work setting.

Learning & Development Opportunities:

• Deepen Financial Services Expertise: Gain specialized knowledge in UX research for banking, a high-demand sector.

• Advanced Analytics Skills: Opportunity to enhance skills in quantitative analysis, potentially using tools like PL/SQL more extensively or exploring advanced statistical methods.

• Strategic Consulting Skills: Develop expertise in advising clients on user strategy and product direction.

• Mentorship Programs: Participate in or lead mentorship initiatives within Multiplica Talent or at client sites.

• Industry Conferences & Training: Access to professional development opportunities to stay current with UX research best practices and emerging trends.

📝 Enhancement Note: The challenges outlined are common in senior operations roles that interface with complex business units and require strategic justification for their initiatives. The growth opportunities emphasize specialization and advanced analytical skills.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a research strategy to address a complex business problem within a regulated industry. What were the key considerations?" (Focus on strategic planning, risk mitigation, and adaptability).

• "How would you approach understanding user needs for a new mobile banking feature, considering both security concerns and user convenience?" (Demonstrate understanding of banking context and balancing competing priorities).

• "Walk me through your process for synthesizing qualitative and quantitative data from multiple sources to form a compelling recommendation." (Highlight analytical frameworks, insight generation, and data integration). Company & Culture Questions:

• "What interests you about working with Multiplica Talent and specifically on projects within the banking sector?" (Showcase research into the company and industry).

• "How do you ensure your research findings are adopted and implemented by product and business teams?" (Focus on communication, influence, and stakeholder management).

• "Describe a situation where your research uncovered an unexpected or challenging insight. How did you handle it?" (Assess problem-solving, resilience, and communication under pressure). Portfolio Presentation Strategy:

• Project Selection: Choose 2-3 projects that best showcase your end-to-end research capabilities, strategic thinking, and impact, ideally including one related to financial services if possible.

• Narrative Arc: For each project, structure your presentation with a clear problem statement, your specific role and methodology, key findings, actionable recommendations, and measurable outcomes or impact.

• Quantify Impact: Use metrics (e.g., improvement in CSAT, reduction in task completion time, increase in adoption rates) to demonstrate the business value of your research.

• Highlight Strategic Contribution: Emphasize how your insights influenced product strategy, roadmap decisions, or business objectives, not just minor UI tweaks.

• Prepare for Q&A: Anticipate questions about your methodology choices, data interpretation, stakeholder management, and challenges faced.

📝 Enhancement Note: The suggested interview questions are designed to probe the candidate's strategic thinking, problem-solving skills, and ability to translate user insights into tangible business value, all critical for operations-focused roles.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit Your Application: Complete the application form through the provided Workable link.

• Curate Your Portfolio: Select 2-3 of your strongest UX research projects that highlight your end-to-end process, strategic thinking, and quantifiable impact, particularly any relevant to the financial sector. Ensure it demonstrates your ability to create strategic deliverables like Journey Maps and Service Blueprints.

• Tailor Your Resume: Optimize your resume to clearly articulate your 4+ years of experience, focusing on responsibilities and achievements that align with strategic research leadership, data analysis (mentioning Excel, SPSS, PL/SQL proficiency if applicable), and cross-functional collaboration. Use keywords from the job description.

• Prepare Your Presentation: Practice walking through your chosen portfolio projects, focusing on storytelling, demonstrating your research methodology, synthesizing insights, and clearly communicating the business impact. Be ready to discuss your approach to user-centered design in a regulated industry.

• Research Multiplica Talent & Banking UX: Understand Multiplica Talent's mission and focus on digital transformation. Research common UX challenges and opportunities within the banking industry to better align your responses and demonstrate industry awareness.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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