Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Cincinnati, Ohio, United States

Job Type: Part Time

Category: Retail Operations / Sales

Date Posted: June 14, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer service within a retail environment, specifically centered around custom framing solutions.

• It involves direct customer interaction to build relationships and drive sales through personalized design consultations.

• Key responsibilities include the production and quality control of custom framing orders, ensuring timely completion.

• The position demands adherence to Standard Operating Procedures (SOPs) and company programs, contributing to overall store operational efficiency and compliance.

📝 Enhancement Note: While the title is "Part Time Framer," the description indicates a hybrid role encompassing customer service, sales, and production within the framing department. The emphasis on "building customer relationships" and "delivering sales and production results" suggests a revenue-generating aspect beyond basic framing tasks.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by providing personalized design consultations for custom framing solutions, utilizing sales techniques to drive revenue.

• Execute custom framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers in locating products, offering solutions, and ensuring a positive shopping experience.

• Operate the cash register accurately, executing cash handling procedures to company standards, and support Omni-channel processes.

• Participate actively in truck un-loading and stocking activities, ensuring compliance with truck standards and operational budgets.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure operational compliance and safety standards.

• Contribute to shrink reduction and safety programs through diligent adherence to policies and procedures.

• Maintain a safe, clean, and clutter-free store environment, including assigned areas and the framing shop.

📝 Enhancement Note: The responsibilities indicate a hands-on role requiring both direct customer engagement for sales and design, and practical production skills for framing. The inclusion of "Elevated ABC Deliver" suggests a specific sales methodology the company employs.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred; specific formal education not strictly required, but a strong aptitude for learning and following instructions is essential.

Experience: 0-2 years of experience in a retail or customer-facing environment is ideal. Previous experience in sales, design, or custom framing is a plus but not mandatory, as training will be provided.

Required Skills:

• Basic computer skills for order processing and potential system navigation.

• Basic measuring skills with a high degree of accuracy for framing projects.

• Ability to operate framing equipment and a glass cutter safely and efficiently.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Proficiency in cash handling and operating a point-of-sale (POS) system.

• Ability to follow Standard Operating Procedures (SOPs) and company guidelines. Preferred Skills:

• Previous retail sales experience, particularly in a custom or consultative sales environment.

• Experience selling products and/or services directly to customers, with a proven ability to meet sales targets.

• Familiarity with merchandising principles and maintaining store appearance.

• Experience with inventory management or stock replenishment processes.

• A creative eye and understanding of design principles relevant to custom framing.

📝 Enhancement Note: The "Minimum Type of experience" requirement focuses on fundamental practical skills (computer, measuring, equipment operation), while "Preferred Type of experience" highlights sales and customer interaction, indicating the role values both technical aptitude and revenue generation capabilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates with prior custom framing or design experience are encouraged to highlight relevant projects, design concepts, or customer testimonials in their application or resume.

• Demonstrated ability to follow detailed instructions and process workflows is key, which can be showcased through examples of successful project completion or adherence to SOPs in previous roles.

• Candidates should be prepared to discuss their understanding of quality control and precision in a production setting.

• While not a primary focus for this role, any experience with POS systems or basic computer applications should be readily communicable. Process Documentation:

• Candidates are expected to understand and follow established Standard Operating Procedures (SOPs) for all aspects of the job, from customer interaction to production and order fulfillment.

• A willingness to learn and adapt to specific company processes for framing design, material selection, and production is crucial.

• The ability to contribute to a clean and organized work environment through adherence to daily cleaning and maintenance processes is expected.

📝 Enhancement Note: For an entry-level part-time role, a formal "portfolio" in the traditional sense is unlikely to be a strict requirement. The emphasis will be on the candidate's ability to learn, follow processes, and demonstrate practical skills during training and on the job. Highlighting past successful project completions or adherence to procedures in previous roles can serve as indirect evidence of capability.

💵 Compensation & Benefits

Salary Range: $11.25 - $13.20 per hour

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance options are available for team members.

• Paid Time Off (PTO): Accrued paid time off for eligible team members.

• Tuition Assistance: Support for ongoing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Retirement Savings Plan: Options for saving for the future.

• Employee Assistance Program: Support services for personal and professional well-being.

Working Hours: This is a part-time position. Specific weekly hours and schedule will vary based on store needs and employee availability, potentially including nights, weekends, and early mornings.

📝 Enhancement Note: The provided salary range is specific. The benefits listed are comprehensive for a part-time retail role, indicating Michaels' commitment to employee well-being. The "working hours" note emphasizes flexibility and potential for non-traditional schedules.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing). Michaels is a leading retailer in North America for arts, crafts, and custom framing, operating over 1,300 stores.

Company Size: Large (Over 1,000 employees), with operations across the United States and Canada. This size implies structured processes, established training programs, and a broad network of colleagues.

Founded: 1973. With a long history, Michaels has established brand recognition and deep expertise in the creative and crafting market.

Team Structure:

• The operations team within a store typically includes a Store Manager, Assistant Store Manager(s), Department Specialists (like a Framer), and Sales Associates.

• The Framer likely reports to a Department Specialist or an Assistant Store Manager, with direct oversight for framing operations and customer fulfillment.

• Collaboration is key, involving regular interaction with other sales associates for general store support, customer assistance, and operational tasks like truck unloading and merchandising. Methodology:

• Michaels emphasizes a customer-centric approach, focusing on building relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Operational efficiency is driven by adherence to Standard Operating Procedures (SOPs) for consistency, safety, and compliance.

• Data-driven insights, particularly in sales and inventory management (e.g., SISO, Directed Replenishment), guide daily operations.

Company Website: www.michaels.com

📝 Enhancement Note: The company's established presence and focus on creativity and customer experience shape its culture. The "Elevated ABC Deliver" framework is a key operational methodology for customer engagement and sales.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations framework, specifically focused on the custom framing department. It provides foundational experience in customer service, sales, and production within a specialized retail area.

Reporting Structure: Typically reports to a Department Specialist or Assistant Store Manager, who oversees department performance and adherence to company standards.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and customer satisfaction by delivering high-quality products and service. They also contribute to the overall operational efficiency and visual merchandising of the store.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, design consultation, and operating specialized equipment.

• Career Advancement: Potential to advance to a Department Specialist role, Assistant Store Manager, or explore other retail management positions within Michaels.

• Cross-Training: Possibility of cross-training in other store departments to gain broader retail operational experience.

• Leadership Potential: Demonstrating strong performance, customer service, and adherence to procedures can lead to opportunities for increased responsibility and leadership roles.

📝 Enhancement Note: While entry-level, the role offers clear pathways for skill development and progression within the retail sector, particularly within Michaels' operational structure. The focus is on building practical skills and customer-facing experience.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment is the sales floor and the dedicated framing shop area within the Cincinnati-Colerain Ave store.

Office Location(s): 9657 Colerain Ave, Cincinnati, OH. This is a physical retail location requiring on-site presence.

Workspace Context:

• The framing shop is a specialized workspace containing equipment like glass cutters and heat presses, requiring careful adherence to safety protocols.

• The overall store environment is customer-facing, necessitating a friendly and professional demeanor at all times.

• Opportunities for collaboration exist with fellow team members, particularly during stocking, merchandising, and customer service initiatives.

• Access to basic computer systems for POS operations and order management is provided.

Work Schedule: Part-time, with work hours potentially including nights, weekends, and early mornings. Flexibility is required to meet store operational needs and customer traffic patterns.

📝 Enhancement Note: The environment is a typical busy retail setting with a specialized production area. Safety and customer interaction are paramount. The schedule requires flexibility typical of part-time retail roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Resumes and applications will be screened for essential skills and experience. Highlight any customer service, sales, or hands-on production experience.

• Phone Screen/First Interview: A brief discussion, potentially with an HR representative or hiring manager, to assess basic qualifications, availability, and interest in the role.

• In-Person Interview: This will likely involve meeting with the Store Manager or Department Specialist. Be prepared to discuss your customer service philosophy, problem-solving abilities, and any relevant framing or sales experience.

• Skills Assessment (Potential): You may be asked to demonstrate basic measuring skills or discuss your approach to operating equipment.

• Final Offer: Based on interview performance and assessment.

Portfolio Review Tips:

• For this role, a formal portfolio isn't expected. Instead, be ready to discuss specific examples of:

  • Past customer service interactions where you went above and beyond.
  • Sales achievements or situations where you successfully upsold or met targets.
  • Any projects (even personal ones) where you demonstrated precision, creativity, and attention to detail.
  • Your understanding of quality and accuracy in a production or service context.

• If you have examples of custom framing work you've done, bring photos or be prepared to describe them in detail. Challenge Preparation:

• Be ready for behavioral questions: "Tell me about a time you dealt with a difficult customer," or "How do you prioritize tasks when you have multiple demands?"

• Prepare to discuss your understanding of safety protocols in a retail and workshop environment.

• Demonstrate enthusiasm for the creative aspects of the role and a willingness to learn new skills.

📝 Enhancement Note: The interview process will likely focus on assessing customer service skills, reliability, and the ability to learn practical tasks. Highlighting soft skills and a positive attitude will be crucial for this entry-level position.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales transactions, handling cash, and potentially managing customer orders.

• Framing Equipment: Includes specialized tools such as mat cutters, framing saws, joining tools, and potentially heat presses.

• Glass Cutter: For precise cutting of glass or acrylic for frames.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers for accurate measurements.

Analytics & Reporting:

• Basic computer proficiency is required, likely for accessing sales reports or inventory management systems.

• Familiarity with web browsers for accessing company portals or training modules. CRM & Automation:

• While not a dedicated CRM role, customer interaction data may be captured through the POS system for order history and relationship building.

• SISO (Single Item, Single Out) and Directed Replenishment are internal inventory management processes that may involve specific system inputs or manual tracking.

📝 Enhancement Note: The technology stack is practical and directly related to retail operations and custom framing production. Proficiency in basic computer use and the ability to learn specialized equipment are key.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels champions the joy of creativity and celebration, encouraging a supportive environment for both team members and customers.

• Customer Focus: The company prioritizes building customer relationships and delivering solutions that meet their needs, evident in the "Elevated ABC Deliver" approach.

• Teamwork & Respect: Fostering a positive and respectful environment where individuals can interact constructively, even in challenging situations.

• Integrity & Compliance: Adherence to SOPs, safety programs, and company policies to ensure ethical operations and a safe workplace.

• Efficiency & Quality: Striving for high-quality production and timely order completion while maintaining an efficient store operation.

Collaboration Style:

• Cross-functional Integration: Team members are expected to support each other across different store functions, from sales floor to stockroom and framing.

• Process-Oriented: Collaboration often involves working together to follow established procedures for tasks like truck unloading, merchandising, and customer service.

• Feedback Exchange: A culture that encourages constructive feedback to improve processes and customer experiences.

📝 Enhancement Note: Michaels' culture is built around encouraging creativity and fostering positive customer and team interactions. The values emphasize customer-centricity, teamwork, and operational integrity.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer inquiries, sales consultations, production tasks, and general store duties simultaneously.

• Learning Specialized Skills: Mastering the intricacies of custom framing design, equipment operation, and quality control standards.

• Managing Customer Expectations: Meeting diverse customer needs for custom framing while adhering to production timelines and quality standards.

• Physical Demands: Performing physically demanding tasks such as lifting heavy items, standing for extended periods, and working with tools and equipment.

Learning & Development Opportunities:

• Framing Expertise: Developing deep knowledge of framing materials, design aesthetics, and production techniques.

• Sales and Design Skills: Enhancing consultative sales skills and creative design capabilities.

• Retail Operations: Gaining comprehensive experience in various aspects of retail management, inventory, and customer service.

• On-the-Job Training: Structured training programs provided by Michaels to equip new hires with the necessary skills for success.

📝 Enhancement Note: The challenges are typical of a hands-on retail role with specialized production, while growth opportunities focus on skill acquisition and potential career advancement within the company's retail structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenario: "Describe a time you helped a customer find the perfect solution or product. How did you approach it?" (Focus on active listening, problem-solving, and aiming for satisfaction.)

• Sales Approach: "How would you approach a customer who seems unsure about custom framing options?" (Emphasize building rapport, understanding their needs, and presenting solutions confidently.)

• Problem-Solving/Quality: "Imagine a customer is unhappy with a framing order. What steps would you take?" (Highlight empathy, understanding the issue, and following company procedures for resolution.)

• Teamwork: "Tell me about a time you worked effectively as part of a team to achieve a common goal." (Showcase collaboration and willingness to support colleagues.)

Company & Culture Questions:

• "Why are you interested in working at Michaels, specifically in the framing department?" (Connect your interest to creativity, design, customer service, or your passion for art/crafts.)

• "What do you know about Michaels' commitment to customers and creativity?" (Refer to the company's purpose and values.)

• "How do you handle working in a fast-paced retail environment with varied tasks?" (Demonstrate adaptability and ability to multitask.) Portfolio Presentation Strategy:

• If you have prior framing or design work, be prepared to describe:

  • The project's objective and your role.
  • The materials and techniques you used.
  • The final outcome and customer feedback.
  • Any challenges you overcame.

• For this role, focus on demonstrating your understanding of precision, attention to detail, and customer-focused solutions, rather than a formal design portfolio.

📝 Enhancement Note: Preparation should focus on behavioral questions, demonstrating a customer-centric mindset, and showcasing an understanding of retail operations and a willingness to learn the specifics of custom framing.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "framing," "measuring skills," and "cash handling." Quantify achievements where possible (e.g., "Assisted an average of X customers per shift").

• Portfolio Preparation (if applicable): If you have relevant examples of framing, design, or even detailed craft projects, have photos or descriptions ready to discuss. Be prepared to articulate your process and the outcome for any project you highlight.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on behavioral scenarios related to customer service, problem-solving, and teamwork. Practice explaining your understanding of quality and precision in a production setting.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand the importance of custom framing within their overall business strategy and be ready to articulate why you are a good fit for their culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.