Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Burlington, Vermont, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: September 07, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized custom framing solutions, driving sales and customer satisfaction.

• Execute Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational efficiency.

• Maintain high standards for product merchandising, inventory management, and store presentation within the framing department and assigned areas.

• Operate point-of-sale systems and handle cash transactions accurately, while supporting omni-channel processes.

📝 Enhancement Note: This role is within the retail operations sector, specifically focusing on custom framing services. The emphasis is on customer interaction, sales execution, and operational adherence within a physical store environment. While not a traditional "Revenue Operations" or "Sales Operations" role in a B2B context, the principles of driving sales, managing processes, and ensuring customer satisfaction are core to its function.

📈 Primary Responsibilities

• Build and foster strong customer relationships by understanding their needs and providing expert advice on custom framing solutions, enhancing the customer experience.

• Drive sales by actively engaging customers, offering tailored product recommendations, and achieving personal sales and production targets.

• Meticulously complete custom framing orders with a high degree of quality and adherence to delivery timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as execute directed replenishment and SISO (Shop In Store Only) processes.

• Deliver exceptional customer service by assisting customers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure consistent execution of policies and operational standards.

• Actively participate in and support shrink and safety programs to maintain a secure and accident-free workplace.

• Interact positively and respectfully with colleagues and customers, remaining composed and productive in challenging situations, embodying the company's vision and values.

• Participate efficiently in truck unloading and stocking processes, adhering to established truck standards and budget constraints.

• Accurately operate the cash register, execute cash handling procedures according to standards, and process customer transactions.

• Acknowledge and engage customers proactively, assist them in finding products, and offer relevant solutions to meet their needs.

• Support and execute omni-channel processes, ensuring a seamless experience for customers across all sales channels.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer engagement, sales execution, and operational tasks. For an operations-focused candidate, the emphasis on SOP adherence, inventory management (ready-made frames, replenishment), and omni-channel support are key areas. The "Elevated ABC Deliver" mentioned in the original description likely refers to a specific customer engagement methodology focused on building relationships and delivering value, which is a crucial component of the sales and service process.

🎓 Skills & Qualifications

Education: While no specific educational degree is mandated, a strong understanding of basic math and measurement principles is essential.

Experience: Candidates should have 0-2 years of experience, with a focus on customer-facing roles and operational execution.

Required Skills:

• Basic computer skills for operating POS systems and potentially inventory management software.

• Basic measuring skills to accurately assess artwork dimensions for framing.

• Ability to operate framing equipment, including specialized tools like glass cutters and heat presses.

• Proficient in cash handling and operating a cash register with accuracy.

• Strong customer service orientation with the ability to build rapport and provide solutions.

• Understanding and adherence to Standard Operating Procedures (SOPs) and company policies.

• Ability to perform physical tasks including bending, lifting, carrying, reaching, and standing for extended periods. Preferred Skills:

• Previous retail sales experience, with a proven ability to sell products and/or services.

• Experience in custom framing or a related craft/art environment is advantageous.

• Familiarity with visual merchandising principles to maintain department appearance.

• Experience supporting omni-channel retail operations (e.g., buy online, pick up in store).

📝 Enhancement Note: The required skills lean towards practical, hands-on abilities and customer interaction. For operations professionals, the emphasis on SOP adherence, accuracy in transactions, and the ability to learn and operate specific equipment are crucial. The "basic computer skills" suggest a need for adaptability to digital systems within a retail context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Examples demonstrating proficiency in customer interaction and problem-solving within a retail or service environment.

• Documentation of successful sales interactions, highlighting how customer needs were met and sales goals achieved.

• Evidence of adherence to operational procedures, such as inventory management or merchandising standards.

• Case studies showcasing effective use of basic measuring and operational equipment (if applicable from prior roles). Process Documentation:

• While formal process documentation is not explicitly required for this entry-level role, candidates are expected to understand and follow established workflows for custom framing orders, from consultation to completion.

• Ability to follow step-by-step instructions for equipment operation and safety protocols.

• Understanding of how individual tasks contribute to the overall efficiency of the framing department and store operations.

📝 Enhancement Note: For an entry-level retail role like this, a formal "operations portfolio" as typically seen in higher-level RevOps or SalesOps roles is unlikely. However, candidates can demonstrate their operational aptitude by showcasing examples of process adherence, customer service excellence, and sales success in previous roles. The focus should be on practical application and understanding of retail workflows rather than complex system design or optimization.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour. This range reflects the part-time nature of the role and entry-level experience level, appropriate for the Burlington, Vermont area.

Benefits:

• 401(k) with employer match: A retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision coverage: Comprehensive health insurance options.

• Telemedicine services: Convenient remote medical consultations.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter benefits: Assistance with transportation costs.

• Tuition assistance: Support for continuing education and skill development.

• Adoption assistance: Financial support for employees growing their families through adoption.

• Voluntary insurance options: Additional insurance coverage for specific needs.

• Employee discounts: Significant discounts on Michaels products and services.

Working Hours: This is a part-time position. While the exact hours are not specified, typical retail schedules include nights, weekends, and early mornings, with flexibility expected to cover store operating hours and operational needs like truck unloads and stocking. The role is listed with an AI-derived estimate of 40 hours, but this is likely a placeholder and should be confirmed as part-time.

📝 Enhancement Note: The salary range is competitive for part-time retail positions in Vermont. The comprehensive benefits package is notable for a part-time role, suggesting Michaels values its team members across various employment types. The AI-derived 40 hours is inconsistent with "Part time" employment type and should be clarified by the candidate.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail - Arts and Crafts. Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores. This industry context means a focus on creativity, customer inspiration, and seasonal retail demands.

Company Size: Large (Over 10,000 employees). This implies established corporate structures, defined processes, and a wide network of stores and support functions. For operations professionals, this can mean opportunities for standardized process implementation but potentially less autonomy than in smaller organizations.

Founded: 1973. With a long history, Michaels has a well-established brand presence and operational experience, suggesting stable operational frameworks.

Team Structure:

• The framing team likely operates within a larger store structure, potentially with a dedicated Framing Manager or Supervisor.

• The Framer will report to store leadership and collaborate with fellow store associates across departments (e.g., sales floor, stockroom).

• Cross-functional collaboration will primarily involve working with other team members to ensure smooth store operations, assist customers, and manage inventory. Methodology:

• Emphasis on customer-centric sales and service methodologies ("Elevated ABC Deliver").

• Adherence to documented Standard Operating Procedures (SOPs) for all tasks, from sales to operations.

• Data-driven decision-making is likely focused on sales performance, inventory turnover, and customer satisfaction metrics at the store level.

• Workflow optimization is expected within the framework of established company processes.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture likely emphasizes creativity, customer engagement, and operational execution within a structured retail environment. The large company size suggests a need for adaptability to established processes and a focus on delivering consistent customer experiences.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations and customer service domain. It provides foundational experience in customer interaction, sales, merchandising, and operational tasks within a physical store setting.

Reporting Structure: The Framer will report to store management, likely a Store Manager or Assistant Store Manager, and may take direction from a Framing Lead or department supervisor if one exists within the store structure.

Operations Impact: While not directly managing large-scale operational systems, the Framer's impact is felt through:

• Sales Generation: Directly contributing to revenue through custom framing sales and upselling.

• Customer Loyalty: Building relationships and providing excellent service that encourages repeat business.

• Operational Efficiency: Maintaining department standards, accurate order fulfillment, and efficient stock management.

• Brand Representation: Acting as a brand ambassador and embodying company values in customer interactions.

Growth Opportunities:

• Skill Development: Gaining proficiency in custom framing techniques, customer sales, POS operation, and retail merchandising.

• Advancement within Store: Potential progression to roles like Framing Lead, Department Specialist, Assistant Manager, or Store Manager.

• Cross-Departmental Experience: Opportunities to learn about other areas of store operations, such as inventory management, visual merchandising, or customer service in other departments.

• Specialization: Deepening expertise in custom framing and art preservation.

📝 Enhancement Note: This role serves as a stepping stone within the retail industry. For individuals interested in operations, it offers hands-on experience with customer-facing processes, sales execution, and basic operational tasks that are foundational to broader retail operations management.

🌐 Work Environment

Office Type: Public retail store setting. This means a customer-facing environment with climate-controlled public areas and potentially less controlled stock rooms.

Office Location(s): Burlington, MA (specifically 34 Cambridge St, Ste 150). This location is a retail store environment.

Workspace Context:

• The primary workspace includes the retail sales floor and the custom framing shop area.

• The framing shop contains specialized equipment like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Opportunities for collaboration exist with other store associates to ensure smooth daily operations and customer service.

• Access to store technology includes POS systems and potentially inventory management tools.

Work Schedule: The role involves nights, weekends, and early mornings. Flexibility is expected to accommodate varying store hours and operational needs, such as truck unloads. This schedule requires adaptability and a commitment to covering essential operational periods.

📝 Enhancement Note: The work environment is dynamic and customer-focused, with specific considerations for the safety and operational requirements of the framing shop. The schedule demands flexibility, which is common in retail operations roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the application and resume to assess basic qualifications and experience.

• In-Person Interview: A conversation with the Store Manager or Assistant Manager to discuss experience, customer service philosophy, and understanding of the role's responsibilities. Expect questions about handling customer interactions, dealing with challenging situations, and motivation for applying.

• Skills Assessment: May involve a practical demonstration of basic measuring skills or a brief overview of how they would approach a customer consultation.

• Cultural Fit: Assessment of how well the candidate aligns with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• While a formal portfolio isn't typical for this role, be prepared to discuss past experiences that demonstrate key skills.

• For customer service, recall specific instances where you went above and beyond for a customer.

• For sales, be ready to discuss how you identified customer needs and closed a sale.

• For operational adherence, mention times you followed procedures diligently or contributed to maintaining a clean and organized workspace.

• If you have examples of creative projects or framing experience, be ready to share them to showcase passion for the craft. Challenge Preparation:

• Be prepared to answer situational questions, such as "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems hesitant to buy?"

• Think about how you would organize and manage your tasks during a busy shift, balancing customer service with operational duties.

• Demonstrate an understanding of the importance of accuracy in measurements and order fulfillment for custom services.

📝 Enhancement Note: The interview process will focus on practical skills, customer service aptitude, and alignment with retail operational standards. Candidates should be ready to provide concrete examples from past experiences that illustrate their capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially tracking inventory. Proficiency in a retail POS system is expected.

• Custom Framing Equipment: Includes specialized tools such as glass cutters, mat cutters, mounting equipment, and potentially a heat press for sealing. Safe and accurate operation is critical.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate artwork sizing.

Analytics & Reporting:

• While advanced analytics are not expected, basic understanding of sales reports and inventory counts may be required to inform daily tasks and merchandising decisions. CRM & Automation:

• The company may utilize a CRM for customer relationship management, though direct interaction by this role might be limited to customer service and sales.

• Omni-channel support implies integration between online and in-store systems for order fulfillment and customer inquiries.

📝 Enhancement Note: The technology stack is primarily focused on direct customer interaction and operational execution within the retail environment. Proficiency with POS systems and specialized framing tools is essential.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging innovative solutions and a passion for the arts and crafts.

• Customer Focus: Prioritizing customer satisfaction through exceptional service and personalized solutions.

• Integrity: Adhering to company policies, ethical sales practices, and honest transactions.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a positive shopping experience.

• Efficiency: Striving for accuracy and timeliness in all tasks, from order fulfillment to stock management.

Collaboration Style:

• Open communication and mutual support among store team members.

• Willingness to assist colleagues and customers across different departments.

• A culture of learning and sharing best practices, particularly within the framing department.

• Feedback is likely encouraged to improve customer service and operational processes.

📝 Enhancement Note: Michaels' culture is built around fostering creativity and providing a positive customer experience, supported by a collaborative and efficient store team. Operations professionals in this environment will find a strong emphasis on process adherence and customer satisfaction.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, sales, production, and store upkeep simultaneously.

• Handling Difficult Customers: Effectively de-escalating situations and resolving issues to maintain customer satisfaction.

• Meeting Sales Targets: Consistently achieving sales goals in a competitive retail environment.

• Physical Demands: Managing the physical requirements of the role, including standing for long periods and lifting heavy items.

• Learning New Equipment/Processes: Quickly mastering the operation of framing equipment and new company procedures.

Learning & Development Opportunities:

• Framing Expertise: Developing advanced skills in custom framing design, materials, and techniques.

• Sales and Customer Service Training: Enhancing abilities in consultative selling, relationship building, and customer issue resolution.

• Retail Operations Fundamentals: Gaining practical experience in merchandising, inventory control, and store management basics.

• Product Knowledge: Expanding understanding of art, photography, and display techniques relevant to framing.

📝 Enhancement Note: This role offers practical challenges that build resilience and problem-solving skills, alongside opportunities to develop specialized craft skills and foundational retail operations knowledge.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to handle a difficult customer. How did you resolve the situation?" (Focus on empathy, problem-solving, and de-escalation)

• "How do you approach a customer who is browsing but not engaging?" (Highlight proactive engagement, offering assistance without being pushy)

• "What does excellent customer service mean to you?" (Emphasize personalized attention, exceeding expectations, and building relationships)

• "How would you ensure accuracy when taking custom framing orders?" (Discuss attention to detail, double-checking measurements, and confirming customer preferences)

• "Why are you interested in custom framing and Michaels?" (Showcase passion for creativity, art, and contributing to a customer's special projects) Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Research the company's mission, values, and product offerings)

• "How do you see yourself fitting into our team culture?" (Emphasize collaboration, positive attitude, and a willingness to learn)

• "How do you stay organized and manage your time during a busy shift?" (Discuss prioritization, task management, and efficiency) Portfolio Presentation Strategy:

• Since a formal portfolio is unlikely, be prepared to verbally walk through specific examples from your resume or past experiences that demonstrate your skills in customer service, sales, and operational adherence.

• Use the STAR method (Situation, Task, Action, Result) to structure your responses to behavioral questions.

• For example, if asked about sales success: "In my previous role at [Previous Company], customers often struggled to find the right [Product]. My task was to help them find solutions and increase sales. I learned to ask targeted questions about their needs, demonstrated the benefits of [Specific Product], and as a result, I consistently exceeded my sales targets by 15%."

📝 Enhancement Note: Interview preparation should focus on demonstrating customer-centricity, problem-solving abilities, attention to detail, and a genuine interest in the creative aspects of the role and the Michaels brand.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and any experience with detailed tasks or operational procedures. Use keywords from the job description like "customer service," "sales," "merchandising," and "operational procedures."

• Portfolio Preparation (Verbal): Be ready to discuss specific examples from your past work experience that demonstrate your ability to build customer relationships, handle transactions accurately, and follow operational guidelines. Think about situations where you solved a customer problem or contributed to a positive store environment.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their focus on creativity and customer experience, which is central to the framing department's role.

• Interview Practice: Practice answering common retail interview questions, particularly those related to customer service, sales, and problem-solving. Prepare specific examples using the STAR method.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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