Retail Part Time Custom Framer

📍 Job Overview

Job Title: Retail Part Time Custom Framer

Company: Michaels Stores

Location: Rego Park, NY, United States

Job Type: Part time

Category: Retail Operations / Art & Design

Date Posted: 2026-09-12

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in driving customer engagement and sales within the custom framing department of a retail environment.

• It requires a blend of creative problem-solving, customer service excellence, and operational efficiency to meet sales and production targets.

• The position emphasizes building strong customer relationships through personalized design consultations and delivering high-quality custom framing solutions.

• Responsibilities extend to maintaining store presentation, managing inventory, and contributing to overall store operations, including omni-channel processes.

📝 Enhancement Note: While the job title is "Retail Part Time Custom Framer," the core responsibilities indicate a significant focus on sales, customer relationship management, and operational execution within the framing department. This suggests a role that is more than just a production position, requiring proactive customer engagement and consultative selling. The emphasis on "Elevated ABC Deliver" points to a structured sales methodology that candidates should research.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized custom framing solutions and consultations, leveraging the "Elevated ABC Deliver" methodology to drive sales and production goals.

• Execute custom framing orders with a high degree of quality and adherence to timelines, ensuring customer satisfaction.

• Maintain the ready-made frame department and other assigned areas, including SISO (Single Item, Single Order) and Directed Replenishment processes, to ensure product availability and visual appeal.

• Deliver exceptional customer service by acknowledging customers, assisting with product location, providing solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws, requirements, policies, and standards.

• Support shrink prevention and safety programs by maintaining a safe, clean, and clutter-free environment for both customers and team members.

• Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and efficient inventory management within budget.

• Operate the cash register and execute cash handling procedures to established standards, ensuring accuracy and security.

• Assist with and support omni-channel processes, contributing to a seamless customer experience across all channels.

• Interact positively and respectfully with colleagues, remaining professional and constructive even in challenging situations, embodying the organization's vision and values.

📝 Enhancement Note: The responsibilities highlight a dual focus on customer-facing sales and operational execution. The mention of "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach, requiring candidates to be adept at understanding customer needs and translating them into tangible framing solutions. The inclusion of omni-channel processes indicates a need for adaptability to modern retail workflows.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a foundational understanding of art, design principles, or visual aesthetics would be beneficial for custom framing consultations.

Experience: 0-2 years of experience in a retail or customer-facing role, with a demonstrated ability to learn new skills and operate equipment.

Required Skills:

• Basic computer skills for POS operations and potential order management systems.

• Basic measuring skills for accurate frame and mat cutting.

• Ability to safely and proficiently operate framing equipment and a glass cutter.

• Strong customer service orientation with a friendly and helpful demeanor.

• Effective communication skills for interacting with customers and team members.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

• Basic cash handling and transaction processing skills. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or design-oriented environment.

• Experience in selling products and/or services, with a proven ability to meet sales targets.

• Familiarity with art, design, or visual merchandising principles.

• Experience with inventory management and merchandising best practices.

• Knowledge of omni-channel retail processes.

📝 Enhancement Note: The "Minimum Type of experience" section explicitly lists basic computer and measuring skills, alongside equipment operation. The "Preferred Type of experience" indicates that prior retail sales and customer selling experience are highly valued, suggesting that candidates with these backgrounds will have a competitive edge.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are encouraged to prepare examples of their attention to detail, problem-solving abilities, and any creative projects that showcase an understanding of aesthetics and design.

• Evidence of ability to follow process and SOPs, such as documented steps taken to complete a complex task or ensure accuracy.

• Examples of customer interaction scenarios where effective problem-solving or relationship-building led to a positive outcome.

• Documentation of any experience with inventory management, visual merchandising, or sales tracking, even if informal. Process Documentation:

• Candidates should be prepared to discuss their understanding of and approach to following Standard Operating Procedures (SOPs) for tasks such as order fulfillment, cash handling, and store maintenance.

• Ability to articulate how they would approach learning and implementing new processes, particularly related to custom framing design and production.

• Understanding of how to maintain a clean and organized workspace and how this contributes to efficient workflow and safety.

📝 Enhancement Note: Given this is an entry-level retail position, a formal portfolio showcasing complex operations projects is unlikely to be expected. However, the emphasis on SOP adherence, quality, and customer solutions implies that candidates should be ready to discuss their ability to learn and execute defined processes accurately and efficiently. Any informal documentation of organizational skills or project completion would be beneficial.

💵 Compensation & Benefits

Salary Range: $17.25 - $20.30 per hour.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical coverage

• Dental coverage

• Vision coverage

• Telemedicine services

• Flexible spending accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Employee discounts on Michaels products

• Access to partner discount programs

Working Hours: This is a part-time position. While the exact schedule will vary, the role may require working nights, weekends, and early mornings to meet store operational needs. The stated "Total Base Pay Range" suggests an expectation of up to 40 hours per week, but as a part-time role, actual hours may be less.

📝 Enhancement Note: The salary range provided is $17.25 - $20.30 per hour. The benefits listed are comprehensive for a part-time retail role, indicating a commitment to employee well-being and development. The mention of "up to 40 hours" in the salary context, alongside the "Part time" employment type, suggests potential for varied weekly hours based on business needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores.

Company Size: Over 1,300 stores across North America. This indicates a large, established retail organization with structured corporate and regional support systems.

Founded: 1973. Michaels has a long-standing history in the retail sector, suggesting a stable and experienced company culture focused on its core mission.

Team Structure:

• The role operates within a store-level team, reporting to store management (e.g., Store Manager, Assistant Store Manager).

• Collaboration is expected with fellow Sales Associates, Custom Framers, and potentially other specialized roles within the store.

• Cross-functional interaction within the store is key, with shared responsibilities for customer service, store presentation, and operational tasks. Methodology:

• Focus on customer-centric sales and service ("Elevated ABC Deliver").

• Emphasis on adherence to Standard Operating Procedures (SOPs) and Company programs for consistent execution.

• Commitment to creating a safe, clean, and well-merchandised retail environment.

• Integration of omni-channel processes to support a unified customer experience.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is built around the "joy of creativity and celebration." For a Retail Custom Framer, this translates to a supportive environment for artistic expression and customer interaction. The large store footprint means standardized processes are critical, but there's also likely a strong emphasis on local store management and team dynamics.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position within the retail operations framework. It serves as a foundational role for individuals interested in customer-facing retail and specialized craft services.

Reporting Structure: Reports directly to store management (e.g., Store Manager, Custom Framing Manager, or Assistant Store Manager), who oversee daily operations and team performance.

Operations Impact: This role directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store presentation. Positive customer experiences can lead to repeat business and brand loyalty.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, design consultation, and operating specialized equipment.

• Sales Proficiency: Develop consultative selling skills, learn about customer psychology, and gain experience in meeting sales targets, potentially leading to roles with higher sales quotas or commissions.

• Retail Management Track: For individuals demonstrating strong performance, leadership potential, and a commitment to the company, growth into roles such as Lead Custom Framer, Assistant Store Manager, or Store Manager is possible within the broader Michaels retail structure.

• Cross-Training: Potential to gain experience in other store departments, broadening retail operational knowledge.

📝 Enhancement Note: While this is an entry-level role, Michaels emphasizes team member development. The "Custom Framer" aspect offers specialized skills that can be a stepping stone. The company's large size provides ample opportunities for advancement into management or specialized sales roles if performance is strong and the individual seeks further growth.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing department within the store.

Office Location(s): 9030 Metropolitan Ave, Rego Park, NY. This is a specific retail store location.

Workspace Context:

• The work environment is customer-facing, requiring constant interaction with shoppers.

• The framing shop area will contain specialized equipment like glass cutters and heat presses, necessitating adherence to safety protocols.

• Stock rooms may not always be climate-controlled, and some outdoor work might be involved during truck unloads.

• The store environment is generally climate-controlled.

Work Schedule: This is a part-time position. Work hours will include nights, weekends, and early mornings, reflecting the demands of a retail operation. Flexibility in scheduling is often a requirement for part-time retail roles.

📝 Enhancement Note: The work environment is dynamic and customer-centric. The framing shop, in particular, requires careful attention to safety due to specialized equipment. The schedule flexibility is a key aspect of part-time retail work, requiring individuals to be available during peak shopping times.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and interest.

• In-Person Interview: Expect an interview at the store location. This will likely involve a conversation with the Store Manager or Custom Framing Manager.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would approach a customer consultation. Basic operation of framing equipment might be observed or discussed.

• Situational Questions: Questions will focus on customer service scenarios, problem-solving, teamwork, and adherence to procedures.

• Cultural Fit: Assessment of your alignment with Michaels' values of creativity, customer focus, and positive teamwork.

Portfolio Review Tips:

• No Formal Portfolio Needed: For this entry-level role, a formal portfolio is not expected. Instead, be prepared to discuss past experiences that demonstrate relevant skills.

• Highlight Customer Service Examples: Be ready to share specific instances where you provided excellent customer service, resolved a customer issue, or went above and beyond.

• Showcase Problem-Solving: Describe situations where you encountered a challenge (e.g., a difficult customer, an operational issue) and how you effectively addressed it.

• Demonstrate Attention to Detail: Discuss how you ensure accuracy in tasks, especially if you have experience with measuring, crafts, or any process-oriented work.

• Articulate Enthusiasm for Creativity: Express your interest in art, design, and helping customers bring their creative visions to life through custom framing.

Challenge Preparation:

• Customer Scenario: Be prepared for a scenario where a customer is unsure about framing options. Practice articulating how you would guide them through the process, considering their artwork and budget.

• Operational Scenario: Think about how you would handle a situation where a framing order is delayed or there's a mistake in production. Focus on communication and resolution.

• Safety Awareness: Be ready to discuss your understanding of safety procedures in a retail environment, particularly concerning tools like glass cutters.

📝 Enhancement Note: The application process will likely be straightforward, focusing on assessing core retail competencies and a candidate's potential to learn the specialized skills of custom framing. Emphasize customer service, problem-solving, and a willingness to learn.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes specialized machinery for cutting mats, frames, and assembling finished pieces. Candidates must be willing and able to learn safe operation.

• Glass Cutter: A key tool for custom framing, requiring precision and safety.

• Heat Press: Potentially used for certain framing applications.

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially accessing customer order history.

• Basic Computer Skills: Required for POS operation, potential order entry, and internal communications.

Analytics & Reporting:

• While not directly managing complex analytics, the role contributes data through sales transactions. Understanding basic sales metrics (e.g., units sold, average transaction value) is beneficial. CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a CRM-like approach to managing customer interactions and preferences, though it might be a proprietary system or a structured sales process within the POS.

• Omni Channel Support: May involve interacting with systems that manage online orders, in-store pickups, or ship-from-store processes.

📝 Enhancement Note: The technology stack is primarily focused on point-of-sale operations and specialized framing equipment. Proficiency in operating these tools safely and efficiently is crucial. Understanding the principles behind the "Elevated ABC Deliver" sales methodology is also important, as it likely integrates with the POS or other customer management systems.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive, creative experience is paramount.

• Creativity & Inspiration: Fostering an environment where creativity is celebrated and encouraged, both for customers and team members.

• Teamwork & Respect: Collaborating effectively with colleagues, supporting each other, and maintaining a respectful workplace.

• Quality & Accuracy: Committing to high standards in custom framing production and all operational tasks.

• Efficiency & Compliance: Adhering to SOPs and company programs to ensure smooth operations and compliance.

Collaboration Style:

• Cross-functional within Store: Working closely with all store team members to ensure a cohesive customer experience, from greeting to checkout and specialized services.

• Process-Oriented: A collaborative approach to executing and refining store processes, including sales, production, and inventory management.

• Feedback Exchange: Openness to receiving and giving constructive feedback to improve individual and team performance, particularly in customer interactions and production quality.

📝 Enhancement Note: Michaels emphasizes a culture that fuels creativity and celebration. For this role, it means being part of a team that helps customers bring their artistic visions to life. The company values suggest a supportive, collaborative, and customer-centric environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also meeting production deadlines for custom framing orders.

• Handling Diverse Customer Needs: Catering to a wide range of customer preferences, budgets, and artistic requirements for framing.

• Maintaining Quality Standards: Consistently delivering high-quality framing solutions that meet customer expectations and company standards.

• Learning New Equipment and Processes: Adapting to and mastering the operation of framing equipment and new retail technologies (e.g., omni-channel processes).

• Standing for Long Periods: The physical demands of the role, including standing for extended periods and lifting, can be challenging for some.

Learning & Development Opportunities:

• Custom Framing Expertise: Gaining specialized skills in design, mat cutting, frame selection, and assembly.

• Sales and Customer Consultation: Developing strong consultative selling abilities, understanding customer needs, and providing expert recommendations.

• Retail Operations Knowledge: Learning about store merchandising, inventory management, cash handling, and omni-channel fulfillment.

• Cross-Training: Opportunities to learn about other departments within Michaels, broadening retail experience.

• Internal Advancement: Potential to grow into lead roles, supervisory positions, or management within Michaels stores.

📝 Enhancement Note: The role offers a clear path for skill development in a specialized area of retail and art services. The primary challenges revolve around balancing customer service, sales, and production demands within a retail setting, alongside the physical requirements of the job.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you helped a customer find the perfect solution for their needs." Prepare an example focusing on your consultative approach, active listening, and achieving customer satisfaction.

• "How would you approach a customer who seems unsure about what they want for their custom framing project?" Focus on your process: greeting, asking open-ended questions, understanding the artwork, discussing options, and guiding them to a decision.

• "Describe a situation where you had to follow a specific set of procedures or SOPs. How did you ensure accuracy?" Highlight your attention to detail, adherence to instructions, and commitment to quality.

• "How do you handle working under pressure or meeting deadlines, especially when dealing with multiple customer requests?" Discuss your organizational skills, prioritization techniques, and ability to remain calm and focused. Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the Custom Framing department?" Connect your passion for creativity, art, or helping others with the company's mission.

• "How do you contribute to a positive team environment?" Provide examples of your collaboration, communication, and supportive attitude towards colleagues.

• "What does excellent customer service mean to you in a retail setting?" Emphasize creating memorable experiences, problem-solving, and exceeding expectations. Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio isn't required, be ready to verbally "walk through" examples of your experience. For instance, describe a challenging customer interaction or a time you took initiative.

• Showcase Transferable Skills: If you lack direct framing experience, highlight transferable skills from previous roles (e.g., attention to detail from a data entry role, customer service from a food service job).

• Demonstrate Enthusiasm for Learning: Clearly articulate your eagerness to learn the craft of custom framing and operate the associated equipment.

• Highlight Problem-Solving Approach: For any operational or customer-facing challenge you discuss, focus on the steps you took to resolve it, emphasizing your thought process and the outcome.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a proactive sales mindset, attention to detail, and a genuine interest in the creative aspects of custom framing. Be ready to share specific examples from past experiences.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any experience in retail, customer service, sales, or craft-related activities. Emphasize transferable skills like attention to detail, problem-solving, and communication. Use keywords from the job description.

• Prepare for In-Person Interview: Research Michaels' mission, values, and product offerings. Be ready to discuss your understanding of custom framing and your customer service philosophy.

• Practice Your "Sales Pitch": Prepare to articulate why you are a good fit for the role, focusing on your ability to connect with customers, learn quickly, and contribute to sales goals.

• Understand the "Elevated ABC Deliver" Methodology: If possible, research this sales approach to understand the consultative selling framework Michaels utilizes.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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