Part time Framer(will train)

📍 Job Overview

Job Title: Part-time Framer (Will Train)

Company: Michaels Stores

Location: Moorestown, New Jersey, United States

Job Type: Part-time

Category: Retail Operations / Custom Framing Specialist

Date Posted: September 12, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focuses on building strong customer relationships through personalized custom framing solutions, driving sales and production targets.

• Requires hands-on operation of framing equipment and adherence to quality standards for all custom orders.

• Involves maintaining the visual appeal and stock levels of the ready-made frame department and other assigned store areas.

• Emphasizes providing exceptional customer service, assisting shoppers, and ensuring a safe, clean, and well-merchandised retail environment.

• Supports omni-channel processes, including order fulfillment and customer pick-ups, contributing to a seamless customer experience.

📝 Enhancement Note: While the title is "Framer," the description clearly indicates a broader retail operations role with a specialization in custom framing. The emphasis on customer interaction, sales, and general store maintenance suggests this is not purely a production role but a customer-facing position within a retail environment. The "will train" aspect indicates a strong focus on developing in-house talent for this specialized area.

📈 Primary Responsibilities

• Deliver exceptional customer service by building relationships and actively listening to understand their framing needs, translating them into high-quality custom solutions using the Elevated ABC Deliver methodology.

• Achieve and exceed personal sales and production goals within the custom framing department, ensuring a consistent contribution to store revenue targets.

• Execute framing orders with meticulous attention to detail and a high degree of quality, ensuring all projects are completed on time and meet customer expectations.

• Maintain the visual presentation, stock levels, and organization of the ready-made frame department, as well as supporting SISO (Ship-from-Store) and Directed Replenishment initiatives.

• Ensure a safe, clean, and clutter-free store environment, adhering to all Standard Operating Procedures (SOPs) and company programs to maintain operational efficiency and compliance.

• Accurately operate the cash register and execute all cash handling procedures to company standards, ensuring transaction integrity and customer trust.

• Actively participate in truck un-loading and stocking processes, adhering to established truck standards and contributing to efficient inventory management.

• Support and adhere to all company shrink and safety programs, proactively identifying and mitigating risks to protect assets and ensure team member well-being.

• Collaborate effectively with team members, demonstrating respect, positivity, and a commitment to organizational values and the company's vision.

• Assist with and execute omni-channel processes, ensuring a smooth customer experience for online orders, in-store pick-ups, and other integrated services.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer engagement, sales, production, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a specific customer engagement and sales methodology that candidates should be prepared to learn and apply. The inclusion of omni-channel processes indicates the need for adaptability in fulfilling various customer service and fulfillment models.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated. A willingness to learn and adapt is paramount.

Experience: 0-2 years of experience in a customer-facing role, with a strong aptitude for learning new skills. Retail experience and prior experience selling products or services are preferred, demonstrating an understanding of customer engagement and sales cycles.

Required Skills:

• Basic computer skills for POS systems, order entry, and internal communications.

• Basic measuring skills for accurate framing order specifications.

• Ability to learn and operate specialized framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with a genuine desire to assist and build rapport with shoppers.

• Effective communication skills to understand customer needs and explain framing options.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

• Basic inventory management and merchandising skills to maintain department appearance.

• Cash handling proficiency and accuracy. Preferred Skills:

• Previous retail experience, understanding store operations and customer flow.

• Proven experience in selling products or services, demonstrating persuasive and consultative selling techniques.

• Familiarity with art and design principles, or a strong interest in creative aesthetics.

• Experience with custom order processes and quality control.

• Knowledge of visual merchandising standards.

📝 Enhancement Note: The "will train" aspect significantly lowers the barrier to entry for required skills, focusing more on aptitude, attitude, and basic competencies. The preferred skills lean towards candidates who can adapt more quickly to the sales and customer engagement aspects of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates should be prepared to discuss past experiences demonstrating problem-solving, customer interaction, and attention to detail.

• If prior framing or design work has been done, showcasing examples of quality craftsmanship, problem resolution, or creative solutions can be beneficial.

• Be ready to articulate how you would approach learning and executing custom framing processes based on your understanding of the role. Process Documentation:

• Candidates will be trained on specific framing order processes, SOPs, and customer engagement methodologies.

• The ability to follow documented processes accurately and provide feedback for potential improvements will be valued as the candidate gains experience.

• Understanding and adherence to safety protocols within the framing shop environment is critical.

📝 Enhancement Note: For an entry-level "will train" role, a formal portfolio is unlikely. The emphasis will be on the candidate's ability to learn, follow instructions, and demonstrate a commitment to process adherence and quality. The "portfolio" here is more about demonstrating potential and foundational skills through discussion.

💵 Compensation & Benefits

Salary Range: $16.00 - $18.80 per hour. This range is competitive for entry-level retail positions with specialized training in the Moorestown, NJ area.

Benefits:

• 401(k) with employer match: A retirement savings plan with company contributions to help build long-term financial security.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with eligible commuting expenses.

• Tuition Assistance: Support for continuing education and professional development.

• Adoption Assistance: Financial support for team members growing their families through adoption.

• Employee Discounts: Significant discounts on Michaels products and services, fueling personal creativity.

• Partner Discount Programs: Access to discounts with affiliated companies.

Working Hours: Part-time. While specific hours are not detailed, retail roles typically involve varied schedules, including nights, weekends, and early mornings, as stated in the work environment section. Flexibility is often expected.

📝 Enhancement Note: The salary range provided is specific and hourly, aligning with the part-time nature of the role. The comprehensive list of benefits is a significant draw, particularly the 401(k) match, tuition assistance, and adoption assistance, which are valuable for career development and life events. The mention of overtime compensation indicates potential for increased earnings based on hours worked.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America, catering to a wide range of creative interests and celebrations. This industry context means the environment is often vibrant, creative, and customer-centric, with a focus on inspiration and project completion.

Company Size: Over 1,300 stores across North America. This large retail footprint indicates established operational processes, robust training programs, and opportunities for advancement within a structured organization.

Founded: 1973, headquartered in Irving, Texas. With decades of experience, Michaels has a deep understanding of its market and customer base, fostering a culture of creativity, community, and customer engagement.

Team Structure:

• The framing team likely operates within a larger store team structure, reporting to a Store Manager or Assistant Manager, with a specific lead or supervisor for the framing department.

• Collaboration is key, involving interactions with fellow sales associates, stock associates, and potentially cross-functional support from other departments or corporate functions for complex issues.

• The "Elevated ABC Deliver" methodology suggests a structured approach to team interaction and customer engagement, emphasizing consistent service delivery. Methodology:

• Customer-Centric Approach: Prioritizing customer needs and satisfaction through personalized service and solutions.

• Process Adherence: Following Standard Operating Procedures (SOPs) to ensure quality, safety, and efficiency in all tasks.

• Sales-Driven Environment: Focusing on achieving sales targets and contributing to the overall financial performance of the store.

• Team Collaboration: Working collectively to maintain store standards, support colleagues, and enhance the customer experience.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels' established presence and focus on creativity shape a culture that values customer engagement and hands-on skills. The company's size suggests a well-defined operational framework, which is beneficial for new hires learning the ropes. The emphasis on sales and customer relationships is central to the company's success.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Specialist. This role is designed for individuals new to specialized retail operations or the framing craft. It provides foundational experience in customer service, sales, and production within a retail setting. The responsibilities focus on executing defined tasks and learning operational procedures.

Reporting Structure: Typically reports to a Department Lead or Store Manager. This structure offers direct supervision and guidance, facilitating learning and performance feedback. The role is part of the broader store operations team.

Operations Impact: Directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store appearance through merchandising and service excellence. Efficient order fulfillment and quality craftsmanship enhance the store's reputation and customer loyalty.

Growth Opportunities:

• Framing Specialist Advancement: Progress to a Senior Framer or Framing Department Lead role, taking on more complex projects, training new team members, and managing department operations.

• Retail Management Path: Develop skills in sales, operations, and team leadership to move into Assistant Store Manager or Store Manager positions.

• Cross-Departmental Skill Development: Gain experience in other areas of store operations, such as visual merchandising, inventory management, or specialized departments, broadening skill sets.

• Training and Development: Utilize company-provided training, including the "Elevated ABC Deliver" methodology, and potentially pursue external certifications or workshops related to art, design, or advanced framing techniques.

📝 Enhancement Note: For an entry-level position, the growth trajectory is typically within the retail store structure. The "will train" aspect is a key indicator of investment in employee development, offering a clear path for those who demonstrate aptitude and commitment. The opportunity to specialize in custom framing provides a unique niche within the broader retail career landscape.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, involving direct interaction with customers in a climate-controlled retail space. Some stock rooms may not be climate-controlled, and occasional outdoor work may be required for tasks like retrieving shopping carts or unloading trucks.

Office Location(s): Moorestown, New Jersey. The specific store location at 400 W Route 38, Suite 1920, provides a standard retail setting for customer engagement and operations.

Workspace Context:

• Customer Interaction Hub: The primary workspace is the retail floor and the dedicated framing shop area, designed for customer engagement and creative problem-solving.

• Tool & Equipment Access: Will have access to and be trained on framing equipment, including glass cutters and a heat press, requiring careful operation and adherence to safety protocols.

• Collaborative Atmosphere: Encourages interaction with team members and customers, fostering a supportive and creative atmosphere. The environment is designed to facilitate both individual task completion and team-based support.

Work Schedule: Part-time, with work hours including nights, weekends, and early mornings. This schedule is typical for retail environments and requires flexibility to meet business needs and customer availability.

📝 Enhancement Note: The work environment is a typical retail setting with specific considerations for the framing shop, which involves specialized tools and materials. The schedule flexibility is a key characteristic of part-time retail roles, requiring adaptability from team members.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone or video screening to assess basic qualifications, availability, and interest.

• In-Person Interview: A more in-depth interview, potentially including a tour of the store and framing area. This stage will assess customer service skills, problem-solving abilities, and alignment with company values.

• Skills Assessment/Training Preview: As this role offers training, the interview may include scenarios to gauge aptitude for learning, attention to detail, and basic measuring/spatial reasoning. For example, you might be asked how you would approach measuring a piece for framing or handling a customer's specific request.

• Final Interview/Offer: A concluding discussion to confirm details and extend an offer, contingent on successful completion of any background checks or pre-employment requirements.

Portfolio Review Tips:

• Since this is an entry-level "will train" role, a formal portfolio is not expected. Instead, prepare to discuss:
  • Customer Service Scenarios: Be ready to describe how you've handled challenging customer interactions, resolved issues, or gone above and beyond to help a customer.
  • Learning Aptitude: Share examples of times you've quickly learned a new skill or complex process.
  • Attention to Detail: Provide examples of tasks where precision and accuracy were critical.
  • Creative Aptitude: If you have any personal creative projects (art, crafts, design), be prepared to briefly describe them to showcase your interest and potential.

Challenge Preparation:

• Scenario-Based Questions: Expect questions like, "A customer brings in a valuable artwork and is unsure how to frame it. How would you approach this?" or "How would you handle a situation where a customer is unhappy with a framing order?"

• Process Understanding: Be prepared to discuss your approach to following instructions and SOPs.

• Teamwork Scenarios: Questions about how you collaborate with others and contribute to a positive team environment.

• Situational Judgment: Questions designed to assess your decision-making skills in a retail context.

📝 Enhancement Note: The interview process for this role will likely focus heavily on assessing the candidate's potential, customer service skills, and ability to learn, rather than existing expertise. Demonstrating enthusiasm for the craft and a proactive learning attitude will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and accessing sales data. Proficiency in basic POS operations is expected.

• Custom Framing Equipment: Including specialized saws, mat cutters, glass cutters, and heat presses. Training will be provided, but a willingness to learn and operate these tools safely and precisely is essential.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specifications.

Analytics & Reporting:

• Internal Reporting Software: For tracking sales performance, production metrics, and inventory levels. Familiarity with basic data entry and report interpretation will be beneficial.

• Customer Relationship Management (CRM) System (likely integrated with POS): To manage customer profiles, track orders, and understand customer preferences for personalized service.

CRM & Automation:

• Order Management Systems: To track the lifecycle of custom framing orders from placement to completion.

• Inventory Management Software: To monitor stock levels for framing materials, mats, glass, and hardware.

📝 Enhancement Note: The technology stack is typical for a retail environment with a specialized service department. The emphasis is on operational tools and systems that support customer transactions, order fulfillment, and inventory management. Training will be provided on specialized framing equipment.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creative ideas are encouraged, both for customers and team members. This translates to a passion for the arts and crafts.

• Customer Focus: Placing the customer at the center of all operations, ensuring their needs are met with exceptional service and tailored solutions.

• Quality & Craftsmanship: Upholding high standards in all custom work, ensuring products are made with care and precision.

• Teamwork & Respect: Promoting a collaborative atmosphere where team members support each other, communicate effectively, and treat everyone with respect.

• Integrity & Accountability: Acting with honesty and taking responsibility for actions and tasks, ensuring trust among team members and with customers.

Collaboration Style:

• Supportive and Helpful: Team members are expected to assist each other, whether it's helping a customer, completing a task, or sharing knowledge.

• Process-Oriented: A strong emphasis on following established procedures and best practices to ensure consistent results and efficiency.

• Customer-Centric Communication: All interactions, internal and external, should aim to provide clear, helpful, and positive communication.

📝 Enhancement Note: Michaels' culture is deeply rooted in creativity and customer engagement. For this role, integrating these values means not only creating beautiful frames but also building relationships and contributing to a positive, inspiring store environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Mastering Custom Framing Techniques: Learning the intricacies of different framing styles, materials, and equipment requires dedicated practice and attention to detail.

• Balancing Multiple Responsibilities: Juggling customer service, sales, production, and general store duties in a fast-paced retail environment.

• Managing Customer Expectations: Effectively communicating timelines, costs, and options to ensure customer satisfaction with custom orders.

• Adapting to Seasonal Demands: Handling increased customer traffic and order volumes during peak holiday seasons or promotional periods.

Learning & Development Opportunities:

• Comprehensive Training Program: Access to structured training on custom framing techniques, sales methodologies ("Elevated ABC Deliver"), and store operations.

• Skill Specialization: Developing expertise in custom framing, a valuable skill in the art and home decor industries.

• Retail Operations Exposure: Gaining broad experience in customer service, sales, merchandising, and inventory management.

• Potential for Advancement: Clear pathways for career growth within Michaels, from specialized roles to management positions.

📝 Enhancement Note: The challenges are typical for a role that combines specialized skills with broad retail responsibilities. The growth opportunities are substantial, particularly for those who show initiative and a commitment to learning the craft and contributing to store success.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you had to learn a new skill quickly. How did you approach it?" (Focus on your learning process, proactivity, and ability to absorb information.)

• "How would you handle a customer who is unsure about what framing style to choose for their artwork?" (Demonstrate your consultative sales approach, active listening, and ability to guide customers.)

• "Describe a situation where you had to pay close attention to detail to complete a task successfully." (Highlight your precision, accuracy, and commitment to quality.)

• "What interests you about custom framing and working at Michaels?" (Show genuine enthusiasm for the craft and the company's mission.) Company & Culture Questions:

• "What do you know about Michaels and our products/services?" (Research the company, its history, and its focus on creativity.)

• "How do you contribute to a positive team environment?" (Emphasize collaboration, support, and respect.)

• "How do you handle constructive feedback?" (Show receptiveness to learning and improvement.) Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on your "verbal portfolio":

  • Storytelling: Be prepared to tell concise stories about your past experiences that highlight relevant skills (customer service, problem-solving, learning, attention to detail).
  • Demonstrate Aptitude: If you have any personal creative projects or examples of meticulous work (even non-professional), be ready to briefly describe them.
  • Enthusiasm for Learning: Clearly articulate your eagerness to learn the framing craft and contribute to the team.

📝 Enhancement Note: The interview preparation should focus on showcasing soft skills, a positive attitude, and a strong desire to learn, as technical framing skills will be taught. Demonstrating an understanding of customer service and retail operations is also crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.

• Tailor your resume: Highlight any customer service experience, instances where you've learned new skills quickly, attention to detail, or any creative/artistic interests. Use keywords like "customer service," "sales support," "detail-oriented," and "learning aptitude."

• Prepare for interview scenarios: Practice answering questions related to customer interaction, problem-solving, and learning new processes. Think about specific examples from past roles.

• Research Michaels: Familiarize yourself with Michaels' products, services, and company values to articulate your interest and cultural fit. Understand their focus on creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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