Part-Time Framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Nashville, Tennessee, United States

Job Type: Part-Time

Category: Retail Operations / Customer Service

Date Posted: April 22, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is a customer-facing position focused on delivering exceptional service and driving sales within the custom framing department.

• Responsibilities include building strong customer relationships through personalized design consultations and ensuring high-quality, timely production of custom framing orders.

• The position involves maintaining visual standards for the ready-made frame department and contributing to overall store operations, including merchandising and inventory management.

• Requires proficiency in basic computer and measuring skills, with the ability to operate specialized framing equipment and tools.

📝 Enhancement Note: While the job title is "Framer," the core responsibilities heavily emphasize customer interaction, sales, and retail operations, positioning this as a hybrid role blending skilled craft with customer service and retail management. The "Part-Time" designation suggests a focus on supporting peak hours and customer traffic.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by actively engaging them and understanding their custom framing needs and artistic vision.
  • Utilize the "Elevated ABC Deliver" approach to provide personalized design consultations and recommend appropriate framing solutions.
  • Drive sales by effectively presenting custom framing options, upselling related products, and closing orders.

• Custom Framing Production:

  • Accurately measure, cut, and assemble custom framing orders according to established standards and customer specifications.
  • Operate framing equipment, including mat cutters, saws, and assembly tools, with precision and adherence to safety protocols.
  • Ensure all framing orders are completed with a high degree of quality and delivered on time.

• Store Operations & Merchandising:

  • Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Shop In Shop Out) and Directed Replenishment processes.
  • Assist in stocking shelves, replenishing inventory, and ensuring product availability across the store.
  • Participate in truck un-loading and stocking processes, adhering to established standards.

• Customer Service & Support:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions to their creative needs.
  • Operate the cash register, execute cash handling procedures accurately, and process various payment methods.
  • Support Omni-channel processes, such as assisting with online order pickups or returns.

• Adherence to Standards:

  • Uphold Standard Operating Procedures (SOPs) and Company programs to ensure compliance and operational excellence.

  • Contribute to shrink reduction and safety programs by following established guidelines and reporting potential issues.

  • Maintain a safe, clean, and clutter-free work environment.

📝 Enhancement Note: The responsibilities highlight a blend of skilled craftsmanship in framing, direct sales, and general retail operational duties. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales strategy within the framing context.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for retail positions; specific formal education in art or design is not explicitly required but can be beneficial.

Experience:

• 0-2 years of experience in a customer-facing role, ideally within a retail environment.

• Demonstrated ability to build customer relationships and drive sales.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic data entry, and potentially utilize internal company software.

• Basic Measuring Skills: Proficiency in using rulers, tape measures, and other measuring tools accurately for design and production.

• Framing Equipment Operation: Ability to learn and safely operate specialized framing equipment (e.g., mat cutters, saws, assembly tools).

• Glass Cutter Operation: Skill in using a glass cutter for framing applications.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions.

• Sales Acumen: Capability to present product options, upsell, and close sales effectively.

• Communication Skills: Clear and effective verbal communication for customer interactions and team collaboration.

• Teamwork: Ability to work collaboratively with colleagues to achieve store goals.

Preferred Skills:

• Retail Experience: Prior experience working in a retail setting, preferably in a specialty store or department.

• Sales Experience: Proven track record of selling products or services to customers.

• Visual Merchandising: Understanding of retail display principles and ability to maintain an appealing store presentation.

• Inventory Management: Familiarity with stock replenishment and basic inventory control.

📝 Enhancement Note: The "0-2" experience level suggests that while some foundational skills are necessary, extensive prior framing expertise is not a prerequisite. The emphasis is on trainability, customer interaction, and basic operational competencies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to highlight relevant experience in their resume or cover letter that demonstrates:
  • Customer Consultation Successes: Examples of how they have effectively understood customer needs and provided solutions.
  • Sales Achievements: Quantifiable results from previous sales roles or responsibilities.
  • Quality Craftsmanship: Any examples of detailed work or projects where quality and precision were paramount.
  • Process Adherence: Instances where they successfully followed established procedures or SOPs.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and ability to follow:
  • Standard Operating Procedures (SOPs): Ability to learn, understand, and consistently apply defined company processes for sales, production, and customer service.
  • Workflow Management: How they approach tasks to ensure accuracy and timeliness, particularly in a production environment like custom framing.
  • Safety Protocols: Understanding and adherence to safety guidelines for operating equipment and maintaining the work environment.

📝 Enhancement Note: For a part-time, entry-level retail role like this, a formal portfolio is unlikely. The "Portfolio" aspect here translates to showcasing relevant skills and experiences through the resume and interview, focusing on customer interaction, sales, and a willingness to learn operational processes.

💵 Compensation & Benefits

Salary Range:

• Based on typical part-time retail positions in Nashville, TN, for an entry-level role with customer service and sales components, the estimated hourly wage would likely range from $12.00 to $16.00 per hour.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are offered, reflecting a commitment to employee well-being.

• Paid Time Off (PTO): Accrued paid time off for rest and personal needs.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products, which can be a significant perk for individuals interested in arts and crafts.

• Other Benefits: Potential for additional benefits as outlined by Michaels' comprehensive employee program.

Working Hours:

• This is a part-time position, meaning typical hours will be less than 40 per week.

• Working hours may include nights, weekends, and early mornings to accommodate customer traffic and operational needs.

• Flexibility in scheduling is often a requirement for part-time retail roles.

📝 Enhancement Note: The salary range is an estimation based on publicly available data for similar roles in the specified location and industry. Actual compensation will be determined by the hiring company. The benefits listed are explicitly mentioned in the provided text and are a strong draw for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading destination for creative individuals and those celebrating life's moments, offering a wide range of products for crafting, home decor, and gifting.

Company Size: Michaels operates over 1,300 stores across North America, indicating a large, established retail organization with a significant employee base. This scale implies structured processes and opportunities for development.

Founded: Founded in 1973, Michaels has a long-standing history and significant brand recognition in the retail sector. Headquartered in Irving, Texas.

Team Structure:

• Store Level: This role is part of a local store team, likely reporting to a Store Manager or Assistant Manager, with direct supervision from a Framing Department Lead or Manager.

• Cross-Functional Collaboration: Will collaborate with fellow sales associates, stock associates, and potentially other department specialists within the store. Collaboration also extends to supporting Omni-channel fulfillment and customer service initiatives.

• Department Focus: While part of the broader store team, there's a specific focus on the Custom Framing department, requiring specialized knowledge and customer interaction skills within that area.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing memorable solutions, particularly in custom framing.

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) is critical for consistency, quality, and compliance across all store functions.

• Data-Informed Decisions (Store Level): While not explicit for this role, store operations likely leverage sales data, inventory levels, and customer feedback to manage performance.

• Safety & Compliance: A strong focus on maintaining a safe work environment and adhering to all applicable laws and regulations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is rooted in creativity, customer engagement, and operational efficiency within a large retail framework. The framing department adds a specialized, high-value service component to the broader retail offering.

📈 Career & Growth Analysis

Operations Career Level: This position is classified as an entry-level, part-time role within the retail operations framework. It serves as a foundational position for individuals looking to gain experience in customer service, sales, and specialized retail services like custom framing.

Reporting Structure: The Part-Time Framer typically reports to the Framing Manager or Supervisor, who in turn reports to the Store Manager or Assistant Store Manager. This structure ensures clear lines of communication and operational oversight.

Operations Impact:

• Directly impacts customer satisfaction and loyalty through high-quality framing services and positive interactions.

• Contributes to store revenue through direct sales of custom framing and related products.

• Supports overall store efficiency by assisting with merchandising, stocking, and maintaining a presentable sales floor.

Growth Opportunities:

• Skill Development: Opportunity to develop specialized skills in custom framing design, production techniques, and operating specialized equipment.

• Customer Service & Sales Expertise: Enhance abilities in consultative selling, relationship building, and problem-solving with customers.

• Retail Operations Knowledge: Gain practical experience in merchandising, inventory management, cash handling, and Omni-channel fulfillment.

• Advancement within Michaels: Potential pathways to roles such as Framing Specialist, Assistant Store Manager, or Store Manager, depending on performance, experience, and availability. Opportunities may also exist in other departments within the store.

• Cross-Training: Possibility of cross-training in other store departments to broaden retail experience.

📝 Enhancement Note: The growth potential in this role is primarily within the retail environment, focusing on developing specialized craft skills alongside core retail competencies. Advancement is typically lateral within the store or into supervisory roles, contingent on performance and business needs.

🌐 Work Environment

Office Type: This is a retail store environment. The workspace includes a customer-facing sales floor and a dedicated Custom Framing shop area.

Office Location(s): The specific store is located at 8159 Sawyer Brown Rd, Nashville, TN. This is a public retail space.

Workspace Context:

• Customer Interaction Zone: The primary workspace involves direct interaction with customers on the sales floor and within the framing consultation area.

• Production Area: The framing shop is a specialized workspace equipped with tools and machinery for custom framing, requiring attention to detail and safety.

• Collaborative Space: Work is performed as part of a team, requiring interaction with colleagues for task coordination, customer support, and operational flow.

• Tools & Technology: Access to POS systems, basic computer terminals, and specialized framing equipment and tools.

Work Schedule:

• Part-time hours, typically less than 40 per week.

• Requires flexibility to work nights, weekends, and early mornings.

• The schedule will be designed to support peak customer traffic and operational needs of the store and framing department.

📝 Enhancement Note: The work environment is dynamic, fast-paced, and customer-centric, with a distinct production component in the framing area. The need for flexibility in scheduling is a key characteristic of this part-time retail role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit application online through the Workday portal.

• Screening Call: A brief phone call with a recruiter or hiring manager to discuss qualifications, interest, and basic fit.

• In-Person Interview: Typically involves meeting with the Store Manager or Framing Manager. This will likely include:

  • Behavioral questions assessing customer service skills, problem-solving abilities, and teamwork.
  • Situational questions about handling customer requests or production challenges.
  • A discussion about your interest in custom framing and Michaels.
  • Potentially a brief tour of the store and framing area.

• Skills Assessment (Informal): May involve a discussion about basic measuring skills or a demonstration of your understanding of how to approach a framing project consultation.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly highlights any experience in customer service, sales, arts/crafts, or hands-on work. Quantify achievements where possible (e.g., "increased sales by X%," "handled Y customer inquiries daily").

• Framing Competency: If you have any prior framing experience, even personal projects, be prepared to discuss them. Otherwise, emphasize your willingness and ability to learn the technical aspects of framing.

• Customer Service Examples: Prepare specific examples of how you've successfully resolved customer issues, built rapport, or gone the extra mile in previous roles.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer consultation for a custom framing project. Think about how you would ask questions to understand their needs, present options, and handle potential objections.

• Problem-Solving: Prepare for questions like, "What would you do if a customer was unhappy with their framing order?" or "How would you prioritize tasks if you had a framing order due and several customers waiting for service?"

• Company Knowledge: Research Michaels' mission, values, and current promotions. Understand their position in the market and what makes their custom framing service unique.

📝 Enhancement Note: For this role, the "interview process" and "portfolio review" are less about a formal portfolio and more about demonstrating transferable skills and a strong aptitude for customer service, sales, and learning specialized tasks.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat Cutters (e.g., Logan, Fletcher)
  • Miter Saws / Framing Saws
  • Assembler (e.g., V-nailer)
  • Glass Cutters
  • Heat Press (for certain types of mounting or finishing)

• Measuring Tools: Rulers, tape measures, calipers.

• Computer Skills: Basic proficiency with Windows OS or similar.

Analytics & Reporting:

CRM & Automation:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially accessing customer history.

• Internal Company Software: For inventory management, order tracking, and task management.

• Omni-channel Systems: For managing online order pickups and returns.

📝 Enhancement Note: The technical requirements are centered around specialized framing equipment and standard retail POS systems. The emphasis is on safe and accurate operation of these tools.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through excellent service and quality products.

• Creativity & Passion: Fostering an environment that celebrates creativity and supports customers in their artistic endeavors.

• Teamwork & Collaboration: Working together effectively to achieve store goals, support colleagues, and provide a seamless customer experience.

• Integrity & Accountability: Adhering to company standards, ethical practices, and taking responsibility for tasks and customer interactions.

• Efficiency & Quality: Striving for both timely completion of tasks and a high standard of quality in all products and services.

Collaboration Style:

• Supportive: Team members are expected to assist each other in serving customers and completing operational tasks.

• Communication-Oriented: Open communication is encouraged to ensure smooth workflow, address customer needs promptly, and share information.

• Goal-Oriented: The team works towards common objectives, such as sales targets, production deadlines, and exceptional customer service scores.

📝 Enhancement Note: The culture likely blends the creative spirit of the arts and crafts industry with the disciplined execution required in retail operations. A supportive and customer-centric approach is paramount.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, production tasks, and general store duties simultaneously, especially during peak times.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex.

• Learning Curve: Mastering the technical skills of custom framing and operating specialized equipment safely and efficiently.

• Sales Pressure: Meeting personal and store sales targets for custom framing.

• Physical Demands: The role requires standing for long periods, lifting, and repetitive motions.

Learning & Development Opportunities:

• Framing Certification/Training: Potential for in-depth training on advanced framing techniques and design principles.

• Sales & Customer Service Workshops: Opportunities to enhance selling skills, negotiation, and customer relationship management.

• Retail Management Exposure: For those interested in career growth, exposure to store management practices and leadership opportunities.

• Product Knowledge Expansion: Deepening understanding of various art materials, framing substrates, and display techniques.

📝 Enhancement Note: The challenges are typical of a hands-on retail role, requiring adaptability and a strong work ethic. The growth opportunities are geared towards developing expertise within the framing niche and advancing within the retail management structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenario: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" (Focus on empathy, problem-solving, and de-escalation).

• Sales Approach: "How would you approach a customer who is unsure about framing their artwork?" (Highlight your consultative selling skills, asking open-ended questions, and presenting value).

• Problem-Solving/Production: "Imagine a customer needs a frame by tomorrow, but our standard turnaround is three days. What steps would you take?" (Demonstrate resourcefulness, communication with management, and setting realistic expectations).

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, specifically in the custom framing department?" (Showcase your interest in creativity, craftsmanship, and customer service).

• Teamwork: "Describe your ideal team environment." (Align your answer with Michaels' values of collaboration and support).

• Adaptability: "How do you handle repetitive tasks or detailed work?" (Emphasize your attention to detail and commitment to quality).

Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to walk through your resume, highlighting experiences that demonstrate customer service, sales, attention to detail, and any hands-on skills.

• Skills Demonstration (Verbal): If asked about measuring or operating equipment, describe your understanding of precision and safety. If you have prior experience, describe your process.

• Enthusiasm for Craft: Convey genuine interest in art, design, and the craft of framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating core retail competencies: strong customer service, sales aptitude, a proactive attitude, and a willingness to learn specialized skills.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal (workdayjobs.com).

• Resume Optimization: Tailor your resume to highlight customer service, sales achievements, any experience with tools or hands-on work, and your ability to learn new processes and equipment. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "cash handling."

• Portfolio Preparation (Verbal): Mentally prepare examples from your past experiences that showcase your ability to build customer relationships, solve problems, and work with attention to detail. Be ready to discuss how you would approach a framing consultation.

• Company Research: Familiarize yourself with Michaels' mission, values, and the importance of the custom framing department to their business. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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