Part time custom framer

📍 Job Overview

Job Title: Part-time Custom Framer

Company: Michaels Stores

Location: Reno, Nevada, United States (4871 Kietzke Ln)

Job Type: Part-Time

Category: Retail Operations / Custom Services

Date Posted: May 25, 2026

Experience Level: Entry-Level to 2 Years

🚀 Role Summary

• Customer Engagement & Sales: Drive personalized customer experiences through expert consultation and sales of custom framing solutions, leveraging the "Elevated ABC Deliver" methodology to build strong customer relationships.

• Production & Quality Control: Execute custom framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction with the final product.

• Store Operations & Merchandising: Maintain a safe, clean, and well-merchandised retail environment, including ready-made frame departments and stock areas, to enhance the customer shopping experience.

• Omni-Channel Support: Assist with and execute various omni-channel processes, ensuring seamless customer service across all touchpoints.

• Operational Compliance: Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws and requirements.

📝 Enhancement Note: This role is positioned within a retail operations context, focusing on specialized custom services (framing). While not a traditional RevOps or SalesOps role, the emphasis on customer relationships, sales targets, production quality, and store operations provides transferable skills relevant to GTM functions, particularly in customer-facing operational roles. The "Elevated ABC Deliver" methodology suggests a structured approach to sales and customer service, akin to a sales enablement or customer success framework within a product-focused GTM team.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by providing expert advice and personalized custom framing solutions.

• Achieve sales and production targets through effective customer engagement and consultative selling techniques.

• Complete custom framing orders accurately, efficiently, and to a high-quality standard, ensuring on-time delivery.

• Manage and maintain the ready-made frame department, including SISO (Single Item Single Out) and Directed Replenishment processes, ensuring optimal stock levels and presentation.

• Provide exceptional customer service by acknowledging customers, assisting with product location, and offering solutions to meet their needs.

• Operate the cash register and execute cash handling procedures according to established standards.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and budget compliance.

• Maintain a safe, clean, organized, and clutter-free store environment for customers and team members.

• Support company shrink and safety programs through diligent adherence to procedures and proactive identification of risks.

• Interact with others in a positive, respectful, and accepting manner, demonstrating commitment to the organization's vision and values.

• Assist with the execution of omni-channel processes to ensure a cohesive customer experience.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, operational execution, and customer service within a specialized retail environment. For operations professionals, the emphasis on SOP adherence, inventory management (Directed Replenishment), and omni-channel support offers insights into process-driven environments. The "Elevated ABC Deliver" is a key phrase suggesting a specific sales methodology that candidates should research.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent required.

Experience:

• Minimum 0-2 years of experience in a customer-facing or production role.

• Experience in retail environments is preferred.

Required Skills:

• Basic computer skills for system operation and potential order entry.

• Basic measuring skills necessary for custom framing specifications.

• Ability to operate framing equipment safely and effectively.

• Proficiency with a glass cutter.

• Strong customer service and interpersonal skills.

• Cash handling and point-of-sale (POS) system operation.

Preferred Skills:

• Previous retail sales experience.

• Proven ability to sell products and services.

• Familiarity with custom framing processes or art/design principles.

• Experience with inventory management or merchandising.

📝 Enhancement Note: The required skills are foundational for a retail environment but also touch upon specific craft-based technical abilities (framing equipment, glass cutting). For operations professionals, the underlying principles of precision, adherence to specifications, and customer-centric problem-solving are transferable. The "basic computer skills" are a minimum, suggesting that more advanced CRM or operational software proficiency would be a strong differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Case Studies: Examples demonstrating how you built customer relationships, understood needs, and provided effective solutions, particularly in a consultative sales or service capacity.

• Production Quality Examples: Visual evidence or descriptions of projects completed to a high standard, highlighting attention to detail and adherence to specifications.

• Sales Achievement Metrics: Quantifiable results showcasing sales performance, customer satisfaction scores, or contributions to team sales targets.

• Process Adherence Documentation: Any instances where you successfully followed or improved upon Standard Operating Procedures (SOPs) or established workflows.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with workflow design and optimization, even in a retail context (e.g., efficient customer check-out, organized stockroom processes).

• Experience with implementation and automation methods, even if basic (e.g., using POS systems for efficiency), is beneficial.

• Ability to discuss measurement and performance analysis, particularly concerning sales metrics and customer feedback, is a plus.

📝 Enhancement Note: While a formal "operations portfolio" might not be standard for this entry-level retail role, candidates with operations backgrounds should frame their existing project documentation (process maps, case studies on efficiency improvements, performance dashboards) to highlight transferable skills. For instance, a process map for a sales funnel or an inventory management workflow could be adapted to demonstrate an understanding of structured operational thinking.

💵 Compensation & Benefits

Salary Range: $13.00 - $15.30 per hour.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts

• Other benefits available, as detailed at mikbenefits.com.

Working Hours: Part-time employment. Specific hours will vary based on scheduling needs, including nights, weekends, and early mornings.

📝 Enhancement Note: The salary range is indicative of an entry-level, part-time retail position in the US. For operations professionals accustomed to higher salary bands, this may be a significant adjustment. However, the comprehensive benefits package, including health insurance and tuition assistance, adds considerable value, especially for individuals seeking to upskill or gain experience in a different industry sector. The part-time nature and flexible hours are typical for retail but might require careful management for individuals balancing multiple responsibilities.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer for creative supplies and custom framing in North America.

Company Size: Large (over 1,000 employees, likely tens of thousands globally). Michaels operates over 1,300 stores and employs a significant workforce.

Founded: 1973. Headquartered in Irving, Texas.

Team Structure:

• The role operates within a store-level team, reporting to store management (e.g., Store Manager, Assistant Manager, or Framing Department Manager).

• Collaboration is expected with fellow store associates across various departments (e.g., sales floor, cashiers, stockroom).

Methodology:

• Data Analysis & Insights: While direct data analysis might be limited for this role, decisions are informed by sales performance, inventory levels, and customer feedback.

• Workflow Planning & Optimization: Emphasis on following Standard Operating Procedures (SOPs) for consistent operational execution and customer experience.

• Automation & Efficiency: Utilization of POS systems and potentially inventory management tools to streamline tasks.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates as a large, established retail entity. For operations professionals, this means established processes, clear reporting structures, and a focus on standardized execution. The culture likely emphasizes customer service, creativity, and teamwork within a structured operational framework. Understanding the company's purpose ("fuel the joy of creativity and celebration") is key to cultural alignment.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with specialized framing duties. This role is foundational and focuses on direct execution of tasks and customer interaction.

Reporting Structure: Typically reports to a Department Manager or Store Manager, with direct supervision and task assignment.

Operations Impact: The role directly impacts customer satisfaction through service quality and custom product delivery, and contributes to store revenue through sales and efficient operations.

Growth Opportunities:

• Within Retail: Progression to roles like Senior Framer, Department Lead, Assistant Manager, or Store Manager within Michaels.

• Skill Development: Opportunity to become highly skilled in custom framing, design consultation, and retail sales techniques.

• Cross-Training: Potential to gain experience in other store departments, broadening retail operational knowledge.

• Transferable Skills: Development of customer service, sales, problem-solving, and operational execution skills that are valuable across various industries, including GTM operations.

📝 Enhancement Note: While this role is not a direct pipeline into high-level Revenue or Sales Operations, it offers a strong foundation in customer-facing operations, sales processes, and execution within a structured environment. For individuals aiming for GTM roles, the experience gained in sales consultation, customer relationship building, and operational execution can be leveraged to demonstrate core competencies required for roles such as Sales Enablement Specialist, Customer Success Associate, or Junior Operations Analyst.

🌐 Work Environment

Office Type: Public retail store environment.

Office Location(s): Reno, Nevada (4871 Kietzke Ln).

Workspace Context:

• Primarily operates on the retail floor and within the dedicated custom framing area.

• The framing shop includes specialized equipment like a glass cutter and heat press, requiring careful handling.

• Work involves direct interaction with customers in a public-facing setting.

• Stock rooms may or may not be climate-controlled; some outdoor work might be involved for truck unloading.

Work Schedule: Flexible part-time schedule, including nights, weekends, and early mornings. The role requires the ability to remain standing for long periods and perform physically demanding tasks.

📝 Enhancement Note: The work environment is typical of a retail setting, emphasizing customer interaction and physical tasks. For operations professionals, understanding this environment is crucial for assessing work-life balance and the nature of day-to-day tasks. The mention of climate-controlled areas and potential outdoor work highlights the varied conditions within a retail operation.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review.

• In-Person Interview: Expect an interview with the Store Manager or Department Manager. This will likely focus on customer service skills, experience with tools, problem-solving abilities, and cultural fit.

• Skills Demonstration: You may be asked to demonstrate basic measuring skills or discuss how you would approach customer consultations for framing.

• Final Evaluation: Assessment of overall fit for the team and role requirements.

Portfolio Review Tips:

• Focus on Transferable Skills: If you have an operations background, highlight projects related to process improvement, customer service enhancement, sales support, or inventory management.

• Quantify Achievements: Use data and metrics whenever possible to demonstrate impact (e.g., "Improved customer satisfaction by X% by implementing a new consultation process," "Reduced production errors by Y% through enhanced quality checks").

• Showcase Problem-Solving: Present a case study where you identified an operational challenge and implemented a solution.

• Highlight Customer Focus: Since this role is customer-centric, any experience demonstrating strong customer relationship management or service excellence is valuable.

Challenge Preparation:

• Be prepared to discuss scenarios related to customer service, handling difficult customers, and problem-solving in a retail or production setting.

• Think about how you would approach selling a custom framing solution to someone who is unsure.

• Consider how you would ensure quality and efficiency in your framing work.

📝 Enhancement Note: For operations candidates, the interview process is an opportunity to translate their experiences into the context of retail and custom services. The "portfolio" in this case is less formal, but a well-prepared resume and the ability to articulate relevant experiences and skills are critical. Emphasize problem-solving, process adherence, and customer-centricity.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard framing tools, including mat cutters, saws, staple guns, and potentially specialized machinery like heat presses.

• Glass Cutter: Essential for precise glass sizing.

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially order entry.

• Basic Computer Skills: For accessing company portals, training materials, and potentially basic order management software.

Analytics & Reporting:

CRM & Automation:

• The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction, which may involve elements of CRM principles, even if not through a formal software system.

• Omni-channel processes imply integration across different customer touchpoints.

📝 Enhancement Note: The technology stack is highly specific to a retail and custom production environment. For operations professionals, the emphasis here is on the application of tools for efficiency, accuracy, and customer service, rather than the complexity of the tools themselves. Familiarity with POS systems and basic data interpretation is key.

👥 Team Culture & Values

Operations Values:

• Creativity: Fostering a creative environment where customers can bring their ideas to life.

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships.

• Quality: Commitment to delivering high-quality custom framing solutions.

• Teamwork: Collaborating effectively with colleagues to achieve store goals.

• Efficiency: Adhering to processes and standards to ensure smooth operations and timely production.

Collaboration Style:

• The team likely operates with a collaborative approach, where associates support each other across departments to ensure the store runs smoothly and customers are well-served.

• Open communication is expected regarding customer needs, production timelines, and operational challenges.

• A willingness to share knowledge and assist colleagues is valued.

📝 Enhancement Note: The company culture emphasizes creativity, customer service, and teamwork. For operations professionals, aligning with these values means understanding how process and efficiency contribute to a positive customer experience and a supportive team environment, even in a non-traditional operations role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales, Production, and Service: Effectively managing time between customer consultations, order creation, production tasks, and general store duties.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budgets, and framing requirements.

• Physical Demands: Performing physically intensive tasks such as lifting heavy items and standing for extended periods.

• Maintaining Quality Under Pressure: Ensuring high-quality framing work even during busy periods or when facing tight deadlines.

Learning & Development Opportunities:

• Framing Expertise: Deepen skills in custom framing techniques, material selection, and design principles.

• Sales & Customer Service Skills: Enhance consultative selling abilities and customer relationship management.

• Retail Operations Fundamentals: Gain practical experience in inventory management, visual merchandising, and point-of-sale operations.

• Cross-Functional Exposure: Opportunity to learn about different facets of retail operations within the store.

📝 Enhancement Note: The challenges are practical and hands-on, common in retail and production roles. For operations professionals, these challenges highlight the importance of time management, process adherence, and adaptability – all critical skills in operations. The growth opportunities focus on specialized craft and core retail skills, providing a solid base for further career development.

💡 Interview Preparation

Strategy Questions:

• Customer Consultation: "Describe a time you helped a customer find the perfect solution for their needs. How would you consult with a customer looking to frame a valuable piece of art?" (Focus on active listening, needs assessment, and solution-oriented communication).

• Problem-Solving: "Imagine a customer is unhappy with their framed item, or a production error occurred. How would you handle this situation?" (Emphasize empathy, finding solutions, and following company procedures).

• Process & Efficiency: "How would you ensure efficiency and quality in your framing work while also serving customers on the floor?" (Discuss time management, prioritization, and adherence to SOPs).

Company & Culture Questions:

• "Why are you interested in Michaels and this specific role?" (Research Michaels' mission, values, and commitment to creativity).

• "How do you contribute to a positive team environment?" (Highlight collaboration, respect, and support for colleagues).

Portfolio Presentation Strategy:

• If you have a formal operations portfolio, select 2-3 case studies that demonstrate transferable skills:

  • Process Improvement: A project where you analyzed a process, identified inefficiencies, and implemented a solution that improved speed, accuracy, or customer satisfaction.
  • Sales Support/Enablement: A project that involved streamlining sales processes, providing training, or creating resources that helped sales teams perform better.
  • Customer Experience Enhancement: A project focused on improving customer journeys or satisfaction metrics.

• Be prepared to walk through your chosen examples, explaining the problem, your approach, the solution, and the quantifiable results.

📝 Enhancement Note: Interview preparation should focus on translating operations experience into the retail context. Emphasize problem-solving, customer-centricity, and process execution. For those with operations backgrounds, be ready to articulate how your experience in areas like CRM, process optimization, and data analysis is relevant, even if the tools and scale differ.

📌 Application Steps

To apply for this Part-time Custom Framer position:

• Submit your application through the Michaels Careers portal via the provided link.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, attention to detail, any technical or craft skills (even hobbies), and experience with operational procedures or efficiency. Use keywords such as "customer service," "sales," "production," "quality control," "merchandising," and "inventory."

• Portfolio Preparation (if applicable): If you have an operations portfolio, select relevant case studies that showcase transferable skills in process improvement, problem-solving, or customer engagement. Be ready to discuss these concisely.

• Interview Practice: Prepare answers to common retail interview questions focusing on customer service, teamwork, and problem-solving. Practice articulating how your past experiences, including any operational roles, have equipped you for this position.

• Company Research: Familiarize yourself with Michaels' mission, values, and commitment to creativity. Understand their customer base and the importance of custom framing as a key service offering.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions tailored for professionals transitioning or seeking to leverage operations skills in a retail context. All details should be verified directly with the hiring organization before making application decisions.