New Home Design Consultant

📍 Job Overview

Job Title: New Home Design Consultant

Company: United Built Homes

Location: Austin, TX (Round Rock)

Job Type: Full Time

Category: Sales / Revenue Operations

Date Posted: May 28, 2026

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Serve as a key point of contact for prospective clients, guiding them through the entire new home design and sales process from initial consultation to closing.

• Act as a strategic advisor, leveraging a deep understanding of home design principles and construction timelines to translate client visions into tangible home plans.

• Drive revenue growth by effectively managing a sales pipeline, nurturing leads, and closing deals with a focus on client satisfaction and achieving sales targets.

• Collaborate cross-functionally with design, construction, and finance teams to ensure seamless project execution and client expectations are met at every stage of the home-building journey.

• Uphold the company's legacy of craftsmanship and integrity by providing exceptional customer service and building lasting relationships with clients.

📝 Enhancement Note: While the primary role is "New Home Design Consultant," the emphasis on client guidance, sales pipeline management, and driving revenue directly aligns with core functions of Sales Operations and Revenue Operations. The role requires understanding and executing a "proven sales process," which is a key area of focus for operations professionals. The uncapped commission structure highlights a performance-driven environment where operational efficiency in sales processes can significantly impact individual earnings.

📈 Primary Responsibilities

• Conduct in-depth consultations with potential homebuyers to understand their needs, preferences, lifestyle, and budget for their new home.

• Present and explain various home design options, floor plans, customization features, and material selections, acting as a consultative expert.

• Develop and present detailed proposals, including pricing, timelines, and financing options, tailored to individual client requirements.

• Manage and nurture a sales pipeline using a CRM system, ensuring timely follow-up and proactive engagement with leads.

• Negotiate and close sales contracts, ensuring all terms and conditions are clearly communicated and understood by the client.

• Facilitate the transition from sales to the design and construction phases, ensuring a smooth handover of client information and project details.

• Address client inquiries, concerns, and issues promptly and professionally, maintaining high levels of customer satisfaction throughout the sales cycle.

• Continuously stay updated on industry trends, competitor offerings, and product knowledge to provide informed recommendations and maintain a competitive edge.

• Achieve and exceed monthly and annual sales quotas and revenue targets through effective sales strategies and client relationship management.

• Provide feedback to management on market trends, customer preferences, and sales process improvements to enhance overall business performance.

📝 Enhancement Note: These responsibilities emphasize a direct sales function but also imply the need for process adherence, pipeline management, and client data handling, which are foundational to sales operations. The mention of a "proven sales process" suggests that candidates will be expected to follow established workflows and potentially contribute to their refinement.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent required.

Experience: Stable work history with demonstrated sales experience, ideally in a consultative or commission-based environment.

Required Skills:

• Sales Acumen: Proven ability to drive sales, manage a pipeline, and close deals, with a strong understanding of consultative selling techniques.

• Customer Service Excellence: Exceptional skills in building rapport, understanding client needs, and delivering outstanding service to ensure client satisfaction.

• Professional Communication: Strong written and verbal communication skills, enabling clear, concise, and persuasive interactions with clients and internal teams.

• Adaptability & Resilience: Flexibility to adapt to diverse client needs and market situations, with a driven mindset to overcome challenges and achieve success.

• Problem-Solving: Ability to identify client needs and offer creative solutions that align with available home designs and company offerings.

• Negotiation Skills: Proficiency in negotiating terms and closing sales effectively while maintaining positive client relationships.

Preferred Skills:

• Experience in residential sales, new home construction, or related industries.

• Familiarity with CRM software for lead and pipeline management.

• Basic understanding of home design principles, architectural styles, or construction processes.

• Ability to interpret and present technical information (e.g., floor plans, specifications) clearly.

📝 Enhancement Note: The required skills are heavily focused on sales and customer interaction. However, "Adaptability & Resilience" and "Problem-Solving" are critical for operations roles that require navigating complex processes and unexpected issues. The implied need for following a "proven sales process" suggests that candidates who can document and execute processes will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Process Execution: Demonstrated ability to follow and execute a structured sales process, from lead qualification to closing. Examples should highlight how you managed client interactions and moved them through stages.

• Client Management Case Studies: Showcase examples of how you managed complex client needs, resolved issues, and successfully guided clients through significant purchasing decisions, emphasizing customer satisfaction and successful outcomes.

• Outcome-Oriented Documentation: Present achievements with quantifiable results, such as sales volume, revenue generated, client retention rates, or improvements in sales cycle time where applicable.

• System Utilization Examples: If applicable, provide examples of using CRM or other sales tools to manage client data, track progress, and forecast sales.

Process Documentation:

• While not explicitly stated as a requirement for submission, candidates are expected to demonstrate an understanding of and adherence to established sales processes.

• The ability to articulate how a structured approach leads to successful sales outcomes will be beneficial during interviews.

📝 Enhancement Note: For a role focused on sales, a traditional "operations portfolio" might not be required. However, candidates can demonstrate operational thinking by preparing case studies that detail their approach to managing client journeys, using sales tools effectively, and achieving results through a structured process. This showcases an operational mindset even within a sales-focused role.

💵 Compensation & Benefits

Salary Range: $75,000 - $175,000 Base + Commission per year.

Benefits:

• Paid Vacation

• Paid Holidays

• Sick Leave

• Personal Leave

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Employer-Paid Long Term Disability (LTD) Insurance

• Employer-Paid Life Insurance

• Supplemental Insurance Options

• Health Savings Account (HSA) with Company Match

• 401(k) Program with Company Match

Working Hours: Approximately 40 hours per week, typically during daytime hours. The company is closed on Sundays to allow for work-life balance.

📝 Enhancement Note: The salary range is described as "Base+Commission/year," indicating a significant variable component tied to performance. For operations professionals evaluating this role, the operational impact on achieving these commission targets is a key consideration. The comprehensive benefits package is competitive and attractive for long-term career commitment. The specific mention of being closed on Sundays is a unique benefit that impacts weekly scheduling and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Residential Construction / Home Building. United Built Homes operates within a competitive market, focusing on delivering custom and semi-custom homes with a strong emphasis on craftsmanship and client relationships.

Company Size: The company has a significant history and has built thousands of homes, suggesting a well-established organization with a robust operational framework. Specific employee count is not provided, but the scale of operations implies multiple design centers and construction teams.

Founded: Over 65 years ago, indicating a long-standing reputation, deep industry experience, and established operational processes.

Team Structure:

• Design Consultants operate within a sales-focused structure, likely reporting to a Sales Manager or Design Center Manager.

• They collaborate closely with internal design teams, construction crews, and potentially finance/closing specialists.

Methodology:

• Client-Centric Design: A core methodology is understanding and fulfilling unique client aspirations.

• Proven Sales Process: The company highlights a structured approach to sales, suggesting a focus on efficiency and repeatability.

• Quality Craftsmanship: A commitment to building homes that "stand the test of time."

Company Website: UBH-Career Opportunities (Note: This URL directs to the job posting, not the main company site. A general search for "United Built Homes" would yield their primary website.)

📝 Enhancement Note: The company's long history and focus on "legacy" and "dreams" suggest a culture that values stability, client relationships, and long-term commitment. For operations professionals, this translates to a stable work environment where process improvements are likely to be implemented thoughtfully rather than reactively. The emphasis on a "proven sales process" is a key operational indicator.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level consultative sales position (2-5 years of experience suggested). While primarily sales-driven, it offers exposure to the entire home-building lifecycle, from initial client interaction to project completion.

Reporting Structure: Typically reports to a Sales Manager or Design Center Manager. Direct interaction with design and construction teams is expected.

Operations Impact: Directly impacts revenue generation through sales. The efficiency and effectiveness of the sales process and client management directly influence the company's sales volume and profitability. Success here can lead to opportunities in sales leadership or specialized roles within operations if the candidate demonstrates strong process orientation.

Growth Opportunities:

• Sales Leadership: Advancement to Senior Design Consultant, Sales Team Lead, or Sales Manager roles.

• Process Improvement: Potential to contribute to refining sales processes, client onboarding, and CRM utilization, which can lead to roles in Sales Operations or Business Development.

• Specialization: Developing expertise in specific home styles, customization options, or client segments.

• Cross-Functional Roles: Opportunities to move into roles within design, project management, or customer relations based on demonstrated skills and interests.

• Training Programs: The company offers extensive training, supporting career trajectory and skill development within the organization.

📝 Enhancement Note: For candidates interested in operations, this role can serve as a strong foundation. Demonstrating an aptitude for process, data, and efficiency within the sales context can open doors to internal operations roles. The company's emphasis on training and advancement suggests a commitment to developing talent from within.

🌐 Work Environment

Office Type: On-site, primarily based in a Design Center. This environment is client-facing and requires a professional, welcoming atmosphere.

Office Location(s): 3590 Greenlawn Blvd Ste 100, Austin, TX 78664 (Round Rock area). This specific location implies a dedicated sales office designed to showcase home options and facilitate client consultations.

Workspace Context:

• Client-Facing: The primary focus is on interacting with potential homebuyers in a showroom or consultation setting.

• Collaborative Hub: The Design Center likely serves as a hub for collaboration with other sales consultants, designers, and potentially project coordinators.

• Tools and Technology: Access to CRM systems, design software, and presentation tools will be essential for daily operations.

Work Schedule: Full-time, daytime hours. The company's closure on Sundays provides a consistent day off for work-life balance and personal recharge.

📝 Enhancement Note: The on-site, client-facing nature of this role is typical for sales positions. For an operations perspective, understanding how the physical design center environment supports the sales process and client experience is key. The operational logistics of managing this space and its resources are also relevant.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your resume and application, focusing on sales experience and stability.

• First Interview (Phone/Video): Focused on assessing basic qualifications, communication skills, and understanding of sales principles. Questions may cover your sales approach and customer service philosophy.

• In-Person Interview: This will be a more in-depth session, potentially at the Design Center. Expect behavioral questions, scenario-based questions (e.g., "How would you handle a difficult client?"), and a discussion about your sales achievements. You may be asked to present a hypothetical sales scenario or discuss your understanding of the home-buying process.

• Final Interview/Offer: May involve meeting with a Sales Manager or higher leadership.

Portfolio Review Tips:

• Focus on Sales Achievements: Highlight specific sales figures, revenue generated, and client satisfaction metrics. Quantify your successes whenever possible.

• Demonstrate Process Adherence: Be prepared to walk through your typical sales process from lead generation to closing. Explain how you manage your pipeline and use tools like CRM.

• Illustrate Problem-Solving: Prepare examples of how you've overcome sales challenges, resolved client issues, or adapted your approach to meet specific needs.

• Showcase Communication Skills: Your resume and any written communication during the application process will serve as a portfolio piece for your written skills. Be articulate and professional in all interactions.

Challenge Preparation:

• Scenario-Based Questions: Prepare responses for common sales scenarios, such as handling objections, negotiating price, and managing client expectations for custom builds.

• Company Research: Understand United Built Homes' mission, values, history, and current projects. Be ready to articulate why you are a good fit for their culture and why you want to sell their homes.

• Industry Knowledge: Familiarize yourself with current trends in home design and construction, particularly in the Austin/Round Rock area.

📝 Enhancement Note: While a formal "portfolio" might not be submitted, candidates should prepare a "sales portfolio" in their minds – a collection of documented achievements, case studies of successful sales, and clear explanations of their sales process and how they operate efficiently to achieve results. This demonstrates an operational mindset crucial for success in a commission-driven role.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Essential for managing leads, tracking client interactions, pipeline management, and sales forecasting. (Specific CRM not mentioned, but candidates should be prepared to discuss experience with Salesforce, HubSpot, Zoho CRM, or similar platforms).

• Sales Presentation Software: Tools for creating compelling presentations of home designs, options, and pricing.

• Communication Tools: Email, phone systems, and potentially collaboration platforms.

Analytics & Reporting:

CRM & Automation:

• Experience with CRM functionalities for workflow automation (e.g., automated follow-up tasks) can be an advantage.

📝 Enhancement Note: For a "New Home Design Consultant," proficiency in a CRM system is paramount for operational efficiency and sales success. Candidates should be prepared to discuss their experience with specific CRMs and how they leverage them to manage their sales process effectively.

👥 Team Culture & Values

Operations Values:

• Integrity: A foundational value, emphasizing honesty and ethical conduct in all client interactions and transactions.

• Quality: A commitment to craftsmanship and building homes that are durable and meet high standards.

• Client-Centricity: Prioritizing the unique aspirations and needs of each family.

• Teamwork: Collaborating effectively with colleagues across departments to ensure a seamless client experience.

• Dream Fulfillment: A core purpose of helping families realize their homeownership dreams.

Collaboration Style:

• Cross-Functional: Requires close collaboration with design, construction, and administrative teams to ensure smooth project execution and client satisfaction.

• Client-Focused: The primary collaboration is with clients, acting as their trusted advisor throughout the process.

• Process-Oriented: Adherence to established company processes is key for consistency and efficiency.

📝 Enhancement Note: The company culture emphasizes trust, quality, and personalized service. For operations professionals, understanding how these values translate into daily workflows, process design, and stakeholder management is crucial for alignment.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Client Expectations: Balancing client desires with budget, design constraints, and construction realities.

• Competitive Market: Differentiating United Built Homes and its offerings in a crowded housing market.

• Sales Cycle Management: Navigating potentially long sales cycles in home construction, requiring sustained client engagement.

• Adaptability: Responding to changing client needs, market conditions, and construction timelines.

Learning & Development Opportunities:

• Product & Design Expertise: Deepening knowledge of home building, design trends, and customization options.

• Sales Skill Enhancement: Continuous improvement in consultative selling, negotiation, and closing techniques.

• Industry Insights: Gaining a comprehensive understanding of the residential construction industry and market dynamics.

• Internal Training: Leveraging company-provided training programs for career advancement and skill development.

📝 Enhancement Note: The challenges in this role are typical for consultative sales, but they also present opportunities for operational improvement. For instance, refining the process for managing client expectations or streamlining the sales cycle would be key areas for an operations-minded individual.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to understanding a client's needs for a new home." (Focus on active listening, probing questions, and needs assessment.)

• "How do you handle objections related to price or design limitations?" (Prepare examples of problem-solving, offering alternatives, and emphasizing value.)

• "Walk me through your typical sales process from initial contact to closing." (Demonstrate a structured, repeatable approach, mentioning CRM usage.)

Company & Culture Questions:

• "Why United Built Homes? What attracts you to our company and our homes?" (Research the company's history, values, and mission; connect to personal values.)

• "How do you align with our company values of integrity and quality?" (Provide specific examples of past behavior.)

Portfolio Presentation Strategy:

• Quantify Achievements: Have specific numbers ready for sales volume, revenue, conversion rates, and client satisfaction scores.

• Tell a Story: For any case studies, frame them as a narrative: the client's need, your solution, the process, and the successful outcome.

• Emphasize Process: Clearly articulate the steps you took and how you used tools or followed procedures to achieve results.

• Focus on Value: Explain how your contributions directly benefited the client and the company.

📝 Enhancement Note: Candidates should prepare to discuss their "sales process" in detail, as this is where operational thinking is most evident. Be ready to explain how you achieve results, not just what results you achieved. This includes your methodology, tools used, and approach to managing client relationships efficiently.

📌 Application Steps

To apply for this operations-adjacent sales position:

• Visit the UBH Careers Page by clicking the provided link: UBH-Career Opportunities.

• Resume Optimization: Tailor your resume to highlight sales achievements, customer service experience, and a stable work history. Quantify your successes with specific metrics and numbers.

• Prepare Sales Case Studies: Mentally prepare specific examples of successful sales, challenging client interactions you navigated, and how you utilized any sales tools or processes.

• Research United Built Homes: Understand their mission, values, product offerings, and market position. Be ready to articulate why you are a good fit for their team and their legacy.

• Practice Interview Responses: Rehearse answers to common sales and behavioral interview questions, focusing on demonstrating your consultative approach, problem-solving skills, and alignment with the company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.