Medical Assistant II - UI Health Care Sioux City Family Medicine 90-100%25

📍 Job Overview

Job Title: Medical Assistant II

Company: University of Iowa Health Care

Location: Sioux City, Iowa, United States

Job Type: Full-time, Regular

Category: Healthcare Operations / Clinical Support

Date Posted: 2026-04-22T18:47:24

Experience Level: Entry to Mid-Level (0-2 years implied)

Remote Status: On-site

🚀 Role Summary

• Provides direct patient care and essential clinical support within a busy Family Medicine Clinic.

• Executes technical and administrative duties to enhance physician efficiency and patient throughput.

• Facilitates seamless patient flow by anticipating needs and coordinating various aspects of patient visits.

• Contributes to a patient-centered environment focused on comprehensive health and wellness.

📝 Enhancement Note: While the job title is "Medical Assistant II," the description implies a role that goes beyond basic MA duties, focusing on clinic efficiency, patient flow, and anticipating physician needs. This suggests a more proactive and integrated role within the GTM (Go-To-Market) operational framework of the clinic, aiming to optimize the patient experience and provider productivity. The "II" designation often implies a step up in responsibility from a basic MA role, hinting at a need for more independent judgment and a broader understanding of clinic operations.

📈 Primary Responsibilities

• Perform technical patient care duties under the direct supervision of physicians, physician assistants, nurse practitioners, or registered nurses.

• Administer patient care and related clerical functions within an ambulatory care setting, ensuring efficient clinic operations.

• Coordinate all elements of a patient's visit, from initial check-in to follow-up instructions, to ensure a smooth and positive experience.

• Assist physicians with procedures, examinations, and treatments, maintaining a high standard of patient safety and comfort.

• Manage patient records, including updating electronic health records (EHR) with accurate and timely information, ensuring compliance with privacy regulations.

• Conduct basic laboratory procedures, such as specimen collection and preparation, and perform point-of-care testing as directed.

• Administer medications and immunizations as prescribed, adhering to strict protocols for dosage, administration, and documentation.

• Educate patients on health maintenance, disease prevention, and treatment plans, reinforcing instructions provided by the physician.

• Maintain a clean, organized, and well-stocked clinical environment, ensuring all equipment and supplies are readily available and properly maintained.

• Proactively identify and address potential workflow bottlenecks or patient needs to optimize clinic efficiency and physician productivity.

📝 Enhancement Note: The raw description lists "Duties to include" with specific bullet points. These have been expanded and rephrased to align with typical operations roles, emphasizing efficiency, coordination, and patient flow management, which are critical in healthcare operations. The mention of "electronic word/data processing equipment" is broadened to encompass EHR management, a key operational tool.

🎓 Skills & Qualifications

Education:

• Certification OR registration as a Medical Assistant.

• OR completion of a recognized one-year Medical Assistant Program.

Experience:

• Minimum of 6 months of ambulatory care experience is highly desirable.

Required Skills:

• Proficiency in essential medical assistant technical skills (e.g., vital signs, patient intake, basic procedures).

• Strong understanding of medical terminology, pathophysiology, and basic pharmacology.

• Competency in medication administration and accurate dose calculation.

• Ability to effectively manage and update Electronic Health Records (EHR) systems.

• Excellent written and verbal communication skills for clear patient and team interaction.

Preferred Skills:

• Previous experience with EPIC electronic health record software.

• Demonstrated ability to foster a welcoming and respectful work environment.

📝 Enhancement Note: The "Minimum Eligibility Requirements" and "Special Qualifications" have been categorized into Education, Experience, and Required/Preferred Skills. The "Special Qualifications" (communication skills) and "Highly Desirable Qualifications" (adaptability) are incorporated into the "Required Skills" as they are critical for effective clinic operations. The "Desirable Qualifications" are listed separately and framed as preferred experience. The "work samples" requirement is noted as a potential evaluation criterion, but not a skill itself.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documented examples of contributions to patient flow optimization within a clinical setting.

• Case studies showcasing successful implementation of new clinical processes or improvements to existing workflows.

• Evidence of proficiency in utilizing Electronic Health Record (EHR) systems, such as EPIC, for patient management and data entry.

Process Documentation:

• Showcase examples of patient intake and charting processes that ensure accuracy and completeness.

• Include documentation of how patient education materials were delivered and reinforced.

• Present examples of how vital signs were accurately taken, documented, and reported to the physician.

• Detail processes followed for medication administration, including verification, documentation, and patient monitoring.

📝 Enhancement Note: Given the role's focus on clinic efficiency and patient flow, a portfolio demonstrating process improvement and system utilization is crucial. This section infers the need for a portfolio that highlights practical application of skills in an operational context, rather than just listing qualifications. This aligns with how operations professionals often showcase their impact.

💵 Compensation & Benefits

Salary Range: $40,903.92 - $60,760.80 annually ($19.59 - $29.10 hourly), based on years of experience. This is for a 100% FTE (Full-Time Equivalent).

Benefits:

• Comprehensive fringe benefit package.

• Paid vacation time.

• Paid sick leave.

• Health insurance options.

• Dental insurance options.

• Life insurance options.

• Disability insurance options.

• Generous employer contributions to retirement plans (double-match retirement mentioned in description).

• Free on-site parking.

• Full benefits package details available at: https://hr.uiowa.edu/benefits

Working Hours: Variable hours, Monday through Friday, 7:00 AM - 5:30 PM. Approximately 36-40 hours per week (90-100% FTE). No weekends, on-call, or holidays.

📝 Enhancement Note: The salary range provided in the input data is specific and has been clearly stated. The benefits are also detailed in the input and have been presented in a clear, bulleted format. The working hours and FTE percentage are also extracted directly. The "double-match retirement" is a specific detail from the description that enhances the retirement plan benefit.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare / Academic Medical Center

Company Size: Large (University of Iowa Health Care employs over 12,000 employees, students, and volunteers). This scale suggests a structured, professional environment with robust operational processes.

Founded: Over 100 years of history, indicating stability and a long-standing commitment to patient care.

Team Structure:

• The Medical Assistant II will be part of the Sioux City Family Medicine Clinic team.

• They will work under the direct supervision of licensed independent practitioners (LIPs), registered nurses (RNs), or nurse managers.

• Collaboration is a core value, indicating frequent interaction with physicians, nurses, and other clinic staff to ensure coordinated patient care.

Methodology:

• Data-driven decision-making is implied by the academic medical center context, with a focus on quality and efficiency.

• Workflow planning and optimization are central to the role, aiming to improve patient throughput and provider productivity.

• Automation and efficiency practices are likely encouraged, especially with the use of EHR systems like EPIC.

Company Website: https://uiowa.taleo.net/careersection/2b/jobdetail.ftl?job=26002767&lang=en

📝 Enhancement Note: The company description highlights "Changing Medicine. Changing Lives.®" and the "WE CARE" core values. These are critical for understanding the operational ethos and how performance is measured beyond just task completion. The large size and academic nature suggest a structured, process-oriented environment where efficiency and quality are paramount.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry to mid-level role (Medical Assistant II), suitable for individuals with foundational medical assisting education and potentially some early-career clinical experience. It's a key contributor role within the clinic's operational framework.

Reporting Structure: The Medical Assistant II reports to licensed independent practitioners, registered nurses, or nurse managers within the Sioux City Family Medicine Clinic. This structure emphasizes direct clinical supervision and operational guidance from experienced healthcare professionals.

Operations Impact: The role directly impacts clinic operational efficiency by ensuring timely patient processing, accurate record-keeping, and effective support for providers. By anticipating needs and managing patient flow, the Medical Assistant II contributes to higher patient satisfaction, increased provider productivity, and the overall success of the clinic's "Go-To-Market" strategy for patient acquisition and retention.

Growth Opportunities:

• Skill Advancement: Potential to deepen expertise in specific clinical areas, advanced patient care techniques, and specialized clinic operations through on-the-job training and experience.

• System Proficiency: Opportunity to become a super-user or trainer for the EPIC EHR system, a highly valuable operational skill.

• Cross-Functional Exposure: Potential to gain exposure to other departments or clinics within the University of Iowa Health Care system, broadening operational understanding.

• Leadership Potential: With demonstrated performance and experience, opportunities may arise for roles with increased responsibility, such as lead Medical Assistant or clinic coordinator positions.

📝 Enhancement Note: This section extrapolates growth potential based on the "II" designation and the context of a large academic medical center. It frames growth in terms of operational skill development and system mastery, which are key for career progression in healthcare operations.

🌐 Work Environment

Office Type: The role is based in a dedicated Family Medicine Clinic within the University of Iowa Health Care system, located in Sioux City, IA. This is a patient-facing, clinical environment.

Office Location(s): Sioux City, Iowa. The description also mentions Iowa City, Iowa, but the primary focus for this role is Sioux City. Free on-site parking is provided, enhancing accessibility.

Workspace Context:

• The workspace is a dynamic clinical setting requiring constant interaction with patients and healthcare providers.

• Access to necessary medical equipment, supplies, and the EPIC EHR system is standard.

• Opportunities for collaboration are frequent, involving direct communication and teamwork with physicians, nurses, and administrative staff to ensure smooth clinic operations.

Work Schedule: The schedule is variable, typically Monday through Friday between 7:00 AM and 5:30 PM, for 36-40 hours per week. This offers a predictable work week without evenings, weekends, holidays, or on-call duties, contributing to work-life balance essential for sustained operational performance.

📝 Enhancement Note: The description emphasizes the patient-centered and collaborative nature of the clinic environment. The mention of free parking and the structured but flexible hours contributes to the overall work environment assessment, important for operational roles that require consistency.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of submitted resume and application to assess minimum qualifications and desirable experience.

• Application Review: Candidates must upload a resume that clearly addresses how they meet the required and desired qualifications. Work samples may be required.

• Potential Interview: Likely includes behavioral and situational questions focused on patient care, clinical scenarios, teamwork, and adaptability.

• On-site/Virtual Interview: May involve meeting with the hiring manager (Chloe Vincent) and potentially other clinic staff or supervisors to assess cultural fit and operational understanding.

• Final Evaluation: Based on qualifications, interview performance, and any required work samples, focusing on suitability for the Medical Assistant II role and the clinic's operational needs.

Portfolio Review Tips:

• Resume Optimization: Ensure your resume explicitly lists certifications, program completions, and any experience with EPIC or similar EHRs. Quantify achievements where possible (e.g., "Managed patient flow for X providers, reducing average wait times by Y%").

• Case Study Focus: Prepare examples of how you've improved efficiency or patient experience in previous roles. For instance, detail a time you streamlined a specific process (e.g., patient check-in, rooming) or resolved a patient concern effectively.

• Skills Demonstration: Be ready to discuss your proficiency in medical terminology, pharmacology, and medication administration. If you have completed a work sample, ensure it is polished and directly answers the prompt.

• Company Alignment: Research UI Health Care's "WE CARE" values and be prepared to articulate how your approach aligns with Welcoming, Excellence, Collaboration, Accountability, Respect, and Empowerment.

Challenge Preparation:

• Clinical Scenarios: Be ready to answer questions about how you would handle common patient interactions, emergencies, or difficult situations.

• Process Improvement: Prepare to discuss how you would identify and address challenges in clinic workflow or patient care.

• EHR Proficiency: If you have EPIC experience, be ready to describe specific tasks you performed and how you utilized the system to support operations.

📝 Enhancement Note: The application instructions mention uploading a resume and potential work samples. This section elaborates on how to present these materials effectively for an operations-focused role, emphasizing quantifiable results and alignment with company values like efficiency and patient-centered care.

🛠 Tools & Technology Stack

Primary Tools:

• Electronic Health Record (EHR) System: Primarily EPIC. Proficiency in EPIC is highly desirable and crucial for managing patient data, scheduling, charting, and communication within the clinic.

• Clinical Equipment: Standard medical devices for vital signs monitoring, patient examinations, and basic procedures.

• Office Equipment: Word/data processing equipment for administrative tasks.

Analytics & Reporting:

CRM & Automation:

• EPIC: Functions as a comprehensive system for patient relationship management and workflow automation within the clinical context.

• Scheduling Systems: Integrated within EPIC for managing patient appointments and clinic flow.

📝 Enhancement Note: The explicit mention of "Previous EPIC Experience" as a desirable qualification is a strong indicator of the technology stack. This section highlights EPIC as the central tool, emphasizing its operational importance in a healthcare setting.

👥 Team Culture & Values

Operations Values:

• Welcoming: Actively create an environment where patients and colleagues feel heard, respected, and comfortable. This translates to patient-first service and inclusive team interactions.

• Excellence: Strive for high-quality patient care and operational efficiency in all tasks. This involves attention to detail, adherence to protocols, and a commitment to continuous improvement.

• Collaboration: Work effectively with physicians, nurses, and administrative staff to ensure seamless patient care coordination and clinic operations. Teamwork is paramount.

• Accountability: Take ownership of responsibilities, maintain integrity in all actions, and respond proactively to errors or challenges. This ensures reliability in operational processes.

• Respect: Treat all individuals with dignity, fostering a safe and valued environment for patients and colleagues.

• Empowerment: Seek opportunities for personal and professional growth, contributing to a culture of continuous learning and development within the operations team.

Collaboration Style:

• Cross-Functional Integration: Frequent interaction with providers (physicians, NPs, PAs) and RNs to coordinate patient care and manage clinic flow.

• Process Review: Openness to feedback and participation in discussions about improving clinical workflows and operational efficiency.

• Knowledge Sharing: Willingness to share best practices and support colleagues to enhance overall team performance and operational effectiveness.

📝 Enhancement Note: The "WE CARE" values are directly integrated into the operations context, illustrating how these values translate into daily behaviors and expectations for team members in operational roles.

⚡ Challenges & Growth Opportunities

Challenges:

• Adapting to High Patient Volume: Managing patient flow efficiently during peak times in a busy Family Medicine Clinic requires strong organizational and time-management skills.

• Handling Diverse Patient Needs: Catering to a wide range of patient acuities and conditions, from well-child visits to acute issues, demands versatility and broad clinical knowledge.

• Navigating EHR Complexity: Mastering and efficiently utilizing the EPIC EHR system, especially under time pressure, can be a significant challenge.

• Maintaining Operational Standards: Consistently upholding clinical protocols and operational procedures while ensuring patient comfort and satisfaction.

Learning & Development Opportunities:

• Clinical Skill Enhancement: Opportunities to expand proficiency in various medical procedures, patient assessment, and specialized care relevant to family medicine.

• EHR Mastery: Deepening expertise in EPIC functionalities, potentially leading to advanced roles in EHR support or optimization.

• Operational Process Improvement: Gaining experience in identifying inefficiencies and contributing to the implementation of solutions within the clinic's operational framework.

• Professional Certifications: Potential to pursue advanced Medical Assistant certifications or related healthcare credentials.

📝 Enhancement Note: This section frames the inherent challenges of a busy clinical operations role as opportunities for skill development and professional growth, which is a common theme in operations career development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to adapt quickly to a change in clinic workflow or a new patient situation. How did you handle it?" (Assesses adaptability and operational responsiveness).

• "How do you prioritize tasks when faced with multiple patient needs and provider requests simultaneously in a busy clinic?" (Evaluates organizational skills and operational prioritization).

Company & Culture Questions:

• "How do you embody the 'Welcoming' and 'Respect' values of UI Health Care in your patient interactions and teamwork?" (Assesses cultural alignment).

• "Describe a situation where you collaborated effectively with a physician or nurse to resolve a patient's issue or improve their care experience." (Evaluates collaboration and operational teamwork).

Portfolio Presentation Strategy:

• Quantify Impact: If presenting a resume or portfolio, highlight specific achievements with numbers. For example, "Improved patient rooming efficiency by X% by implementing a new pre-visit screening process."

• Showcase Process: Detail a specific process you improved or managed, demonstrating your understanding of workflow and efficiency. For example, how you streamlined the vaccine administration process.

• EHR Proficiency: If EPIC experience is listed, be prepared to discuss specific tasks and how you leveraged the system to support operations or patient care.

• Value Alignment: Connect your experiences and accomplishments back to the "WE CARE" values of UI Health Care.

📝 Enhancement Note: These questions are designed to assess operational thinking, problem-solving skills, and alignment with the company's core values, which are critical for success in any operations role.

📌 Application Steps

To apply for this Medical Assistant II position:

• Submit your application through the provided link on the UIowa Taleo career portal.

• Resume Customization: Tailor your resume to highlight specific certifications, training programs, and any direct experience with medical assisting, patient care, and clinic operations. Emphasize any experience with Electronic Health Records (EHRs), particularly EPIC.

• Address Qualifications Directly: Within your resume or cover letter, explicitly address how you meet each of the "Minimum Eligibility Requirements," "Special Qualifications," and "Desirable Qualifications" listed in the job description. Use keywords from the job posting.

• Prepare for Work Samples: Be ready to complete any requested work samples, which may assess clinical skills, documentation accuracy, or problem-solving abilities relevant to clinic operations.

• Research UI Health Care: Familiarize yourself with the "WE CARE" values and the mission of University of Iowa Health Care. Be prepared to discuss how your personal values and professional approach align with the organization's culture and operational goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.