Medical Assistant II – UI Health Care Quick Care Clinic 60%25

📍 Job Overview

Job Title: Medical Assistant II – UI Health Care Quick Care Clinic

Company: University of Iowa Health Care

Location: Iowa City, Iowa

Job Type: Part-time, Regular

Category: Healthcare Operations / Clinical Support

Date Posted: 2026-09-02

Experience Level: Entry-Level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Provide direct patient care and perform clinical support functions within a fast-paced, dynamic QuickCare (walk-in) clinic environment.

• Collaborate effectively within a multidisciplinary team to deliver comprehensive patient care across various age groups, from newborns to geriatrics.

• Support multiple clinic locations, demonstrating flexibility and adaptability to meet fluctuating staffing and patient care needs.

• Uphold high patient care standards, ensuring efficient workflow and contributing to the overall operational success of the QuickCare clinics.

• Utilize electronic health records (EHR) and other relevant technology to manage patient information and facilitate care coordination.

📝 Enhancement Note: This role is for a Medical Assistant II, typically indicating a need for foundational skills with some exposure to more complex patient interactions or administrative tasks than a Medical Assistant I. The "60%25" designation translates to a part-time role, specifically 24 hours per week, with a focus on direct patient support in an urgent care/walk-in setting. The emphasis on multidisciplinary teamwork and floating to multiple locations highlights the dynamic and collaborative nature of the operations within UI Health Care's QuickCare network.

📈 Primary Responsibilities

• Perform technical patient care duties, including vital signs measurement, specimen collection, wound care, and assisting with minor procedures, all under the direct supervision of physicians, physician assistants, nurse practitioners, or registered nurses.

• Conduct patient intake and registration, gather patient histories, and document relevant information accurately and efficiently in the Electronic Medical Record (EMR) system, specifically EPIC.

• Administer medications and immunizations as directed by licensed providers, ensuring correct dosage calculation and adherence to safety protocols.

• Provide patient education on basic health matters, treatment plans, and follow-up care, ensuring understanding and compliance.

• Maintain a clean, organized, and well-stocked clinical environment, ensuring all equipment and supplies are readily available and properly maintained.

• Manage patient flow within the clinic, optimizing schedules and minimizing wait times while ensuring patient needs are met.

• Perform essential clerical functions, including managing patient records, scheduling appointments, processing referrals, and handling patient inquiries.

• Float to various QuickCare clinic locations as required by staffing needs, demonstrating flexibility and a commitment to continuous patient care coverage.

• Adhere to all safety, infection control, and privacy (HIPAA) regulations, ensuring a secure and compliant healthcare environment.

• Participate in team meetings and contribute to process improvement initiatives aimed at enhancing patient care delivery and operational efficiency.

📝 Enhancement Note: The core responsibilities emphasize direct patient interaction, clinical tasks, and administrative support within an ambulatory care setting. The requirement to float to multiple locations suggests a need for strong adaptability and broad knowledge of different clinic setups. The specific mention of EPIC as the EMR system is a critical technical skill requirement for this role.

🎓 Skills & Qualifications

Education:

• Completion of a recognized Medical Assistant Program or equivalent health care profession program with a curriculum including pathophysiology, medical terminology, basic pharmacology, and medication administration (including dose calculation).

• Certification or registration as a Medical Assistant is required.

• Educational transcripts must be submitted during the application process. Experience:

• 0-2 years of experience as a Medical Assistant or in a similar clinical support role.

• Experience in an ambulatory care or walk-in clinic setting is highly desired.

• Prior experience with the EPIC EMR system is a significant advantage. Required Skills:

• Proficiency in performing essential medical assistant duties, including vital signs, EKG, phlebotomy, and basic wound care.

• Strong understanding of medical terminology, pathophysiology, and basic pharmacology.

• Competency in medication administration, including accurate dose calculation and adherence to safety protocols.

• Excellent patient care and communication skills, with the ability to interact empathetically with diverse patient populations.

• Proficiency in using Electronic Medical Record (EMR) systems, with a strong preference for EPIC.

• Ability to perform essential clerical and administrative tasks accurately and efficiently.

• Demonstrated ability to work effectively in a team-oriented, multidisciplinary environment.

• Valid Driver's License and ability to meet UI Fleet Safety Standards. Preferred Skills:

• Previous experience in a QuickCare or walk-in clinic setting.

• Experience in ambulatory care settings.

• Familiarity with UI Health Care's specific workflows and patient care protocols.

• Knowledge of UI Fleet Safety Standards.

📝 Enhancement Note: The qualifications highlight a blend of clinical proficiency, administrative capability, and a strong emphasis on patient-centered care. The requirement for certification or registration, coupled with program completion, ensures a baseline of competency. The "Highly Desired" and "Desirable" qualifications point towards candidates who can hit the ground running in a fast-paced clinic environment, particularly those with EPIC and walk-in clinic experience. The driver's license and fleet safety requirement are unique to roles involving travel between locations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation showcasing proficiency in core medical assistant procedures and patient care techniques (e.g., case studies of patient interactions, examples of patient education materials developed).

• Evidence of efficient workflow management and patient flow optimization in previous roles, ideally quantifiable with metrics.

• Examples of how you have utilized EMR/EHR systems (preferably EPIC) to manage patient data, schedule appointments, and coordinate care.

• Demonstrations of adherence to clinical protocols, safety standards, and documentation best practices. Process Documentation:

• Examples of how you have contributed to or followed established clinical protocols for patient intake, treatment, and follow-up.

• Documentation of experience in maintaining accurate and organized patient records, including electronic charting and data entry.

• Case studies or descriptions of situations where you successfully managed patient flow and optimized clinic efficiency.

• Evidence of involvement in maintaining a clean and organized clinical environment, including inventory management of supplies and equipment.

📝 Enhancement Note: While a formal "portfolio" might not be standard for a Medical Assistant role, candidates are expected to demonstrate their skills and experience through their resume and potentially during interviews. The emphasis here is on showcasing practical application of clinical knowledge, EMR proficiency, and process adherence. Highlighting specific achievements related to patient care, efficiency, and teamwork will be crucial.

💵 Compensation & Benefits

Salary Range:

Based on the "Pay Grade: 9" and the University of Iowa's standard compensation structure for Medical Assistants, the estimated hourly rate for this 60% position (24 hours/week) is likely between $18.00 - $24.00 per hour. This estimate is derived from regional market data for experienced Medical Assistants in Iowa City and the typical pay scales for university healthcare systems.

Benefits:

• Comprehensive fringe benefit package included.

• Paid vacation leave.

• Paid sick leave.

• Health insurance options.

• Dental insurance options.

• Life insurance options.

• Disability insurance options.

• Generous employer contributions into retirement plans.

• Double-match retirement plan.

• Access to University of Iowa's full benefits package, detailed at https://hr.uiowa.edu/benefits. Working Hours:

• This is a part-time position representing 60% of full-time employment, totaling 24 hours per week.

• Shifts are primarily 12-hour blocks, operating Monday through Sunday from 7:00 AM to 7:00 PM.

• Requires rotating weekends and holidays to ensure clinic coverage.

📝 Enhancement Note: The salary range is an estimation based on typical university pay scales for this role and location. The full benefits package, especially the double retirement match, is a significant draw for university positions and should be highlighted. The 12-hour shift structure is common in urgent care settings to ensure continuous coverage with fewer handoffs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare (Academic Medical Center, Hospital & Health Care)

Company Size: Large (10,000+ employees)

Founded: The University of Iowa was founded in 1847, with its health care system evolving significantly over time to become a comprehensive academic medical center. This long history implies stability and a deeply ingrained culture of patient care and medical advancement.

Team Structure:

• The Medical Assistant II will be part of the QuickCare clinic team, which operates as a fast-paced, high-volume environment.

• They will work under the direct supervision of licensed medical professionals (physicians, PAs, NPs, RNs), forming a key part of the clinical care delivery unit.

• The role emphasizes a multidisciplinary approach, requiring close collaboration with other clinical staff, front desk personnel, and potentially other departments within UI Health Care.

• The QuickCare clinics themselves are part of the larger UI Health Care network, one of the nation's leading academic medical centers. Methodology:

• Patient care is delivered through a multidisciplinary approach, focusing on teamwork and comprehensive service.

• Data-driven decision-making and adherence to established clinical protocols are paramount.

• Emphasis on continuous improvement and adapting to patient needs within an ambulatory setting.

• The organization values patient-centered care, excellence, collaboration, accountability, respect, and empowerment, as outlined in their "WE CARE" core values.

Company Website: https://www.uihealthcare.org/

📝 Enhancement Note: UI Health Care is a major academic medical institution, suggesting a culture that values evidence-based practice, continuous learning, and professional development. The "WE CARE" values provide a clear framework for expected behavior and workplace interactions, emphasizing teamwork and patient well-being. The sheer size of the organization means opportunities for internal mobility and diverse experiences.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Medical Assistant II, typically an entry-level to junior position within the clinical support hierarchy. It requires foundational medical assistant skills and the ability to handle a moderate patient load and diverse tasks in an ambulatory setting.

Reporting Structure: The Medical Assistant II reports directly to licensed medical professionals such as a Physician, Physician Assistant, Nurse Practitioner, or Registered Nurse, who provide clinical oversight and direction. They are part of the broader QuickCare clinic operations team.

Operations Impact: Medical Assistants are critical to the efficient functioning of QuickCare clinics. By managing patient intake, providing basic clinical support, and handling administrative tasks, they enable physicians and other providers to focus on diagnosis and treatment. Their contribution directly impacts patient throughput, patient satisfaction, and the overall accessibility of urgent care services within the UI Health Care system. Efficient operations in these clinics are vital for managing patient demand and providing timely care.

Growth Opportunities:

• Skill Specialization: Opportunities to gain advanced certifications or specialized training in areas like phlebotomy, EKG, wound care, or specific patient populations.

• Advancement within MA Tiers: Potential to progress to a Medical Assistant III role, which may involve greater responsibility, training new staff, or specialized clinic assignments.

• Transition to other Healthcare Roles: Experience gained here can serve as a stepping stone for roles like Licensed Practical Nurse (LPN), Registered Nurse (RN), or specialized administrative positions within UI Health Care, especially given the dual posting with an LPN role.

• Cross-Training: Exposure to different clinic settings and patient needs within the UI Health Care system can broaden skill sets.

• Leadership Potential: Opportunities to take on lead MA roles within specific clinics or assist with team coordination.

📝 Enhancement Note: The dual posting with an LPN role is a significant indicator of potential career pathways. Candidates who excel as an MA II might be encouraged to pursue further education or training, with UI Health Care potentially offering support or pathways for advancement. The emphasis on "changing medicine, changing lives" suggests a culture that supports professional growth aligned with healthcare innovation.

🌐 Work Environment

Office Type: This role operates within UI Health Care's QuickCare (walk-in) clinics, which are typically fast-paced, high-volume clinical environments designed for immediate patient access.

Office Location(s):

• Primarily based in Iowa City, Iowa.

• Requires flexibility to float to and support other clinical locations within the Iowa City area and potentially surrounding clinics, based on operational needs and staffing requirements. Workspace Context:

• The workspace is a clinical setting involving direct patient contact, examination rooms, and potentially shared administrative areas.

• Requires working closely with a multidisciplinary team in a collaborative and often high-pressure environment.

• Access to standard clinic equipment, supplies, and the hospital's EMR system (EPIC) is expected.

• The environment demands adherence to strict hygiene, safety, and infection control protocols. Work Schedule:

• The schedule is part-time (24 hours/week) with a focus on 12-hour shifts, operating 7 days a week (Monday-Sunday) from 7:00 AM to 7:00 PM.

• Requires flexibility for rotating weekends and holidays, which is typical for urgent care and walk-in clinic operations to ensure continuous patient service.

📝 Enhancement Note: The "floating" aspect is critical for this role, meaning candidates must be comfortable with varying work environments and travel between clinic sites. The 12-hour shifts require stamina and good time management. The fast-paced nature of QuickCare clinics means the work environment is dynamic and requires quick thinking and adaptability.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Candidates must submit a resume that clearly addresses how they meet the required and desired qualifications. Educational transcripts are also required.

• Initial Screening: HR or a hiring manager will review applications to assess basic qualifications and experience against the job requirements.

• Phone/Video Interview: A preliminary interview may be conducted to discuss experience, motivations, and fit with the role and team.

• On-site Interview: This will likely involve meeting with the hiring manager and potentially key clinical staff (e.g., a Charge Nurse or Lead Physician).

• Skills Assessment/Scenario-Based Questions: Expect questions related to patient care scenarios, EMR usage (EPIC), handling difficult patients, and teamwork.

• Final Interview/Offer: A final decision will be made based on overall fit, qualifications, and interview performance.

Portfolio Review Tips:

• While a formal portfolio isn't explicitly requested, prepare to discuss specific examples from your resume that demonstrate:

  • Your proficiency in clinical tasks (e.g., "Describe a time you successfully administered a complex medication").
  • Your experience with EPIC or other EMRs (e.g., "How have you used EPIC to manage patient follow-up?").
  • Your ability to manage patient flow and optimize efficiency (e.g., "Share an instance where you identified a bottleneck in clinic operations and how you addressed it").
  • Your teamwork and communication skills (e.g., "Tell me about a time you collaborated with a difficult team member to ensure patient care").
  • Your understanding of safety protocols and patient education.

• Be ready to articulate your understanding of the "WE CARE" values and how they align with your professional approach. Challenge Preparation:

• Scenario-Based Questions: Prepare for questions that present hypothetical patient care situations, asking how you would respond. Focus on patient safety, empathy, and adherence to protocols.

• Technical Skills: Be ready to discuss your experience with specific medical equipment and procedures. If you have EPIC experience, be prepared to discuss your comfort level and specific uses.

• Teamwork and Adaptability: Prepare examples that showcase your ability to work effectively in a team, adapt to changing situations (like floating between clinics), and handle pressure.

• Understanding of QuickCare Operations: Research the typical challenges and operational dynamics of walk-in clinics to demonstrate an informed perspective.

📝 Enhancement Note: The emphasis on resume content and the "WE CARE" values suggests that the interview process will focus on both technical competency and cultural fit. Given the dual posting with an LPN role, candidates should be prepared to articulate their career aspirations in healthcare.

🛠 Tools & Technology Stack

Primary Tools:

• Electronic Medical Record (EMR) System: EPIC is explicitly mentioned as highly desired, indicating it's the primary system for patient charting, scheduling, and clinical documentation. Proficiency in EPIC is a significant advantage.

• Clinical Equipment: Standard medical equipment for vital signs (thermometers, blood pressure cuffs, pulse oximeters), EKG machines, phlebotomy supplies, wound care supplies, nebulizers, etc.

• Office Equipment: Computers, printers, scanners, phones, and other standard office machinery for administrative tasks.

Analytics & Reporting:

• While not explicitly detailed for this MA role, EMR systems like EPIC often have integrated reporting capabilities. The MA's role in accurate data entry contributes to downstream reporting on patient volume, services rendered, and clinic efficiency. CRM & Automation:

• The EMR (EPIC) functions as the primary system for patient management, akin to a CRM in its function of tracking patient interactions and history.

• Automation may be present in the form of appointment reminders or patient portal features integrated with EPIC, though the MA's direct interaction with automation tools is likely minimal.

📝 Enhancement Note: Proficiency in EPIC is a critical technical requirement. Candidates should be prepared to discuss their experience with this specific EMR system. Familiarity with other EMRs is helpful but EPIC is the key differentiator.

👥 Team Culture & Values

Operations Values:

• Welcoming: Contributing to an inclusive environment where patients and colleagues feel heard, respected, and valued. This translates to compassionate patient interactions and supportive team dynamics.

• Excellence: Striving for the highest quality in patient care delivery, accuracy in documentation, and efficiency in task completion.

• Collaboration: Actively participating in a multidisciplinary team, sharing information, and working cooperatively with physicians, nurses, and other staff to achieve optimal patient outcomes.

• Accountability: Taking ownership of responsibilities, ensuring accuracy in all tasks, and acting with integrity and ethical conduct.

• Respect: Treating all individuals—patients, families, and colleagues—with dignity and consideration, fostering a safe and supportive environment.

• Empowerment: Embracing opportunities for personal and professional growth, contributing to a positive work environment, and supporting the empowerment of patients in their healthcare journey.

Collaboration Style:

• The team operates with a strong emphasis on multidisciplinary collaboration, meaning open communication and mutual support among different healthcare roles are essential.

• Expect a culture that encourages teamwork to manage high patient volumes and varied clinical needs.

• Feedback and continuous improvement are likely valued, given the academic nature of the institution.

• Knowledge sharing, especially regarding patient care best practices and EMR utilization, is crucial for maintaining operational efficiency and quality.

📝 Enhancement Note: The "WE CARE" values are deeply integrated into the company culture and will likely be a significant factor in interview assessments. Candidates should be prepared to provide examples of how they embody these values in their daily work.

⚡ Challenges & Growth Opportunities

Challenges:

• Fast-Paced Environment: QuickCare clinics see a high volume of patients with diverse, often urgent, needs, requiring quick thinking, efficient task management, and the ability to remain calm under pressure.

• Floating Between Clinics: Adapting to different clinic layouts, team dynamics, and patient populations across multiple locations can be challenging but also rewarding.

• Handling Diverse Patient Needs: Caring for patients from newborn to geriatric requires a broad knowledge base and adaptable communication skills.

• Balancing Clinical and Administrative Tasks: Effectively managing both direct patient care responsibilities and essential clerical duties requires strong organizational skills.

• Navigating EMR Systems: While EPIC is common, mastering its full functionality for various tasks efficiently can be a learning curve for some.

Learning & Development Opportunities:

• Clinical Skill Enhancement: Opportunities to refine and expand clinical skills through hands-on experience in a varied patient population.

• EMR Proficiency: Deepening expertise in EPIC, a widely recognized and valuable EMR system in healthcare.

• Cross-Functional Exposure: Gaining experience with different healthcare providers and clinic specialties within UI Health Care.

• Career Pathing: Potential to explore educational pathways towards LPN or RN roles, supported by the university's commitment to employee growth.

• Teamwork and Communication: Developing advanced interpersonal and collaborative skills essential for effective healthcare team functioning.

📝 Enhancement Note: The challenges presented are typical of urgent care and ambulatory settings. The growth opportunities are significant, particularly the potential linkage to LPN/RN roles, which is a strong incentive for career-oriented individuals.

💡 Interview Preparation

Strategy Questions:

• Clinical Scenarios: "A patient presents with [symptoms]. What are the first three steps you would take?" or "How would you handle a patient who is agitated or upset?" Focus on patient safety, accurate assessment, and empathetic communication.

• EMR Proficiency: "Describe your experience with EPIC. What are your most common tasks within the system?" or "How do you ensure accuracy when entering patient data?"

• Teamwork & Collaboration: "Tell me about a time you had to collaborate with a physician or nurse on a challenging patient case." or "How do you contribute to a positive team environment?"

• Adaptability & Problem-Solving: "How do you prioritize your tasks when the clinic is busy?" or "You're asked to float to a clinic you've never worked at before; what's your approach?"

Company & Culture Questions:

• "What do you know about UI Health Care and our mission?"

• "How do you embody our 'WE CARE' values in your daily work?"

• "Why are you interested in working in a QuickCare clinic environment?"

• "How do you handle stress and pressure in a healthcare setting?" Portfolio Presentation Strategy:

• Be prepared to discuss specific examples from your resume that highlight your clinical skills, EMR experience (especially EPIC), patient care philosophy, and teamwork abilities.

• Use the STAR method (Situation, Task, Action, Result) to structure your responses to behavioral questions.

• Articulate how your skills align with the "WE CARE" values and the demands of a fast-paced QuickCare clinic.

• For any previous roles, be ready to discuss your contributions to efficiency, patient satisfaction, or process improvements.

📝 Enhancement Note: The interview will likely assess both hard clinical skills and soft skills related to teamwork, communication, and cultural alignment. Demonstrating an understanding of UI Health Care's mission and values will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the UIowa Taleo career portal. Ensure your resume is uploaded under the "submission relevant materials" section.

• Customize Your Resume: Tailor your resume to highlight specific medical assisting skills, patient care experience, EMR proficiency (especially EPIC), and any experience in walk-in or urgent care settings. Quantify achievements where possible (e.g., "Managed patient flow for an average of X patients per shift").

• Prepare Your Educational Transcripts: Have your official transcripts ready for submission as required by the application process.

• Research UI Health Care: Familiarize yourself with UI Health Care's mission, "WE CARE" values, and the services offered by their QuickCare clinics. Understand their commitment to "Changing Medicine. Changing Lives.®".

• Practice Interview Responses: Prepare to answer behavioral and situational questions using the STAR method, focusing on examples that demonstrate your clinical competence, teamwork, adaptability, and alignment with the company's values. Be ready to discuss your experience with EPIC specifically.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.