Clerk III - UI Health Care Holiday Road Urgent Care 50%25 Evenings

📍 Job Overview

Job Title: Clerk III - UI Health Care Holiday Road Urgent Care 50% Evenings

Company: University of Iowa

Location: Iowa City, Iowa, United States; Coralville, Iowa, United States

Job Type: Part-time, Regular

Category: Healthcare Administration / Operations

Date Posted: September 3, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is crucial for the efficient patient flow and administrative operations of an urgent care clinic, focusing on front desk reception and patient registration.

• The position requires strong organizational and multi-tasking abilities to manage high-volume patient interactions and administrative tasks within the EPIC system.

• As a part-time role (20 hours/week), it offers a structured evening schedule, ideal for individuals seeking consistent part-time employment in a healthcare setting.

• The primary function involves direct patient contact, emphasizing customer service and accurate data management to ensure seamless patient care and record-keeping.

📝 Enhancement Note: While the title "Clerk III" typically suggests a level of experience, the provided requirements indicate an entry-level to early-career focus (0-2 years). The role is administrative within a healthcare context, not a revenue or sales operations role. Therefore, the "Category" has been adjusted to "Healthcare Administration / Operations" to accurately reflect the nature of the work and avoid misinterpretation for operations professionals.

📈 Primary Responsibilities

• Greet and check in patients, collect demographic information, and accurately enter it into the hospital's EPIC system.

• Verify and record referring entity, primary care provider, and other healthcare provider information within the EPIC system.

• Execute proper name search procedures to ensure accurate patient identification and record retrieval, adhering to established policies.

• Manage multi-line telephone systems, professionally addressing inquiries from patients, physicians, specialty nurses, and other healthcare providers.

• Schedule clinic appointments efficiently, coordinating with patient availability and clinic capacity.

• Provide reception and scheduling support during absences of colleagues, ensuring continuous operational coverage.

• Maintain effective and clear communication channels with various internal departments and external stakeholders.

• Perform general clerical duties as assigned, supporting the overall administrative functions of the urgent care clinic.

📝 Enhancement Note: The core responsibilities are heavily focused on patient registration, scheduling, and administrative support within a clinical setting. While these tasks are vital for healthcare operations, they do not directly align with the strategic, analytical, or process-optimization functions typical of Revenue Operations, Sales Operations, or GTM Operations roles. The description emphasizes procedural adherence and direct patient interaction over strategic planning or system optimization.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent.

Experience: Equivalent of two years of full-time employment in a clerical office role, or a combination of related undergraduate education and/or post-high school clerical training.

Required Skills:

• Proven experience in public contact and customer service.

• Proficiency in data entry and accurate information management.

• Ability to manage multiple tasks simultaneously in a fast-paced environment.

• Effective verbal and written communication skills.

• Familiarity with basic clerical duties and office procedures.

• Valid Driver's License and ability to meet UI Fleet Safety Standards.

• Availability to support other clinical locations as needed. Preferred Skills:

• Experience with the EPIC electronic health record (EHR) system.

• Knowledge of medical terminology.

• Prior customer service experience within a healthcare or clinic setting.

• Demonstrated ability to handle multi-line telephone systems efficiently.

📝 Enhancement Note: The qualifications are entry-level, focusing on foundational administrative and customer service skills. The explicit mention of "EPIC system" experience as a desired, not required, skill highlights its importance in this specific healthcare environment. The lack of emphasis on analytical skills, process improvement methodologies, or CRM/Salesforce expertise confirms this role is not within the typical Sales/Revenue Operations domain.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are expected to demonstrate their experience and capabilities through their resume and cover letter.

• Focus on showcasing examples of efficient patient check-in/check-out processes, successful appointment scheduling, and effective handling of customer inquiries.

• Highlight any experience with data management systems, particularly EHRs like EPIC, and the ability to maintain data integrity.

• Quantifiable achievements in customer satisfaction or efficiency improvements in previous roles are beneficial. Process Documentation:

• Candidates should be prepared to discuss their understanding of following established workflows and procedures for patient registration and scheduling.

• Highlight experience in adhering to policy and procedure manuals, especially concerning data privacy (e.g., HIPAA) and patient identification.

• Be ready to articulate how they would ensure accuracy and efficiency in data entry and communication processes.

📝 Enhancement Note: This role is procedural and system-dependent (EPIC). The "portfolio" expectation is met through the resume and cover letter, focusing on demonstrated experience in core administrative tasks rather than strategic process design or project management outputs typically seen in operations roles. The emphasis is on execution and adherence to established processes.

💵 Compensation & Benefits

Salary Range:

Based on the "Pay Grade: 08" and the University of Iowa's pay plan structure, and considering the part-time nature (20 hours/week) and entry-level experience requirement, the estimated hourly wage would likely fall within the range of $15.00 - $19.00 per hour. This estimate is based on typical public university pay scales for clerical positions in Iowa, adjusted for the specific pay grade and market conditions.

Benefits:

• Fringe benefit package including paid vacation.

• Sick leave accrual.

• Health insurance options.

• Dental insurance options.

• Life insurance options.

• Disability insurance options.

• Generous employer contributions into retirement plans. Working Hours:

• Schedule: Monday - Friday, 3:30 PM - 7:30 PM (4 hours per day).

• Total Hours: 20 hours per week (50% of full-time).

• Work Arrangement: On-site, evenings only, no weekends.

📝 Enhancement Note: The salary range is an estimation based on the provided pay grade and general knowledge of public university compensation structures for clerical roles. Actual compensation will depend on the University of Iowa's specific pay scales and the candidate's qualifications. The benefits listed are typical for a part-time regular position at a large institution.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare (Academic Medical Center)

Company Size: Large (University of Iowa Health Care employs over 12,000 employees, students, and volunteers). This means a structured environment with established processes and a wide range of resources, but potentially less agility than a smaller organization. For operations professionals, this can translate to opportunities for process standardization and large-scale impact, but also require navigating bureaucracy.

Founded: The University of Iowa was founded in 1847, with its Health Care system evolving significantly over time to become a comprehensive academic medical center. This history suggests a stable, established institution with a strong commitment to its mission.

Team Structure:

• The role is part of the administrative team supporting the UI Health Care Holiday Road Urgent Care clinic.

• It likely involves direct collaboration with other front desk staff, nurses, medical assistants, and potentially clinic supervisors or managers.

• Cross-functional collaboration would primarily be with clinical staff to ensure smooth patient handoffs and information flow. Methodology:

• The clinic operates under the "WE CARE" core values: Welcoming, Excellence, Collaboration, Accountability, Respect, and Empowerment. These values emphasize a patient-centered, team-oriented, and ethical approach to healthcare delivery.

• Operations within this context are guided by established protocols, patient safety standards, and administrative efficiency to support clinical care.

Company Website: https://uiowa.edu/

📝 Enhancement Note: The "WE CARE" values provide insight into the expected work environment and employee conduct. For operations roles, understanding how these values translate into daily workflows and decision-making is key. In this clerical role, it translates to patient-first service, teamwork, and adherence to ethical standards.

📈 Career & Growth Analysis

Operations Career Level: This position is classified as Clerk III, representing an entry-level to early-career administrative support role within a healthcare setting. It focuses on executing defined tasks and procedures rather than strategic operations management.

Reporting Structure: The Clerk III will likely report to an Office Manager, Clinic Supervisor, or a designated administrative lead within the Urgent Care department.

Operations Impact: While not a strategic operations role, the Clerk III's efficiency and accuracy directly impact patient experience, clinic throughput, and the accuracy of patient data within the healthcare system. Effective performance contributes to the overall operational efficiency of the urgent care facility.

Growth Opportunities:

• Skill Development: Opportunity to gain proficiency in the EPIC EHR system, medical terminology, and advanced customer service techniques within a healthcare context.

• Internal Mobility: Potential to move into other clerical or administrative roles within the University of Iowa Health Care system, possibly leading to roles with more responsibility or specialization.

• Further Education: The university setting may offer tuition assistance or opportunities for employees to pursue further education relevant to healthcare administration or related fields.

📝 Enhancement Note: Growth opportunities are primarily within administrative support functions in healthcare. This role is unlikely to lead directly into traditional Revenue Operations, Sales Operations, or GTM roles without significant further education and specialized training in those specific operational disciplines.

🌐 Work Environment

Office Type: The role is situated within a busy, high-volume urgent care clinic environment at UI Health Care Holiday Road. This involves direct patient interaction in a clinical setting.

Office Location(s): Primarily at the Holiday Road Urgent Care clinic in Coralville, Iowa, with potential flexibility to support other clinical locations based on need.

Workspace Context:

• The workspace will be the front desk reception area of the clinic.

• It requires constant interaction with patients and clinical staff.

• Access to standard office equipment (computers, phones, printers) and the EPIC system is expected.

• The environment is dynamic, requiring adaptability to patient flow and urgent care demands.

Work Schedule: Consistent evening shifts from Monday to Friday, 3:30 PM to 7:30 PM. This provides a predictable schedule with no weekend work, allowing for balance with personal commitments or further education.

📝 Enhancement Note: The work environment is patient-facing and fast-paced, typical of an urgent care setting. Operations professionals often seek environments that are data-driven and process-oriented; this role is more focused on procedural execution and direct service delivery.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and cover letter to assess minimum qualifications and desired skills, with a focus on customer service and EPIC experience.

• First Interview: Likely with the hiring manager or a lead administrator. This will focus on behavioral questions related to customer service, problem-solving in a fast-paced environment, and understanding of healthcare administrative tasks.

• Potential Second Interview/Assessment: May include a practical assessment, such as a mock patient check-in scenario or a test of typing/data entry speed and accuracy. Discussion of understanding of clinic procedures and EPIC system.

• Final Interview: May involve meeting with additional team members or HR to confirm cultural fit and address any final questions.

Portfolio Review Tips:

• Since a formal portfolio isn't required, focus on crafting a resume and cover letter that clearly articulate your relevant experience.

• Use action verbs to describe your responsibilities and achievements in previous customer service or clerical roles.

• Quantify achievements where possible (e.g., "handled an average of X patient check-ins per shift," "reduced patient wait times by Y% through efficient scheduling").

• Highlight any specific experience with patient registration systems, scheduling software, or healthcare administration processes.

• For the cover letter, explicitly address how your skills align with the "WE CARE" values and the specific requirements of the Clerk III role. Challenge Preparation:

• Be prepared to discuss scenarios related to handling difficult patients, managing multiple competing tasks, and ensuring accuracy in data entry under pressure.

• Practice articulating your understanding of patient confidentiality (HIPAA) and its importance in a healthcare setting.

• If you have EPIC experience, be ready to discuss specific modules or functions you've used. If not, research common EHR functionalities and express your aptitude for learning new systems quickly.

📝 Enhancement Note: The interview process is designed to assess practical administrative skills, customer service aptitude, and system familiarity (EPIC). Operations candidates should frame their experience in terms of efficiency, accuracy, and contribution to smooth workflows, even in this administrative context.

🛠 Tools & Technology Stack

Primary Tools:

• EPIC System: This is the core Electronic Health Record (EHR) system used for patient registration, scheduling, data entry, and record management. Proficiency or demonstrated ability to learn EPIC is critical.

• Multi-line Telephone System: Essential for managing incoming calls from patients, providers, and other stakeholders.

• Standard Office Software: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or equivalent for general clerical tasks, communication, and data organization.

Analytics & Reporting:

• While not a primary focus for this role, the EPIC system generates data that may be used for clinic performance reporting. The Clerk III's accurate data entry directly contributes to the quality of this data. CRM & Automation:

• Not applicable to this specific role. The focus is on direct patient interaction and administrative support within a clinical workflow, not sales or marketing automation.

📝 Enhancement Note: The technology stack is heavily centered around the EPIC EHR system, which is standard in many healthcare organizations. For candidates coming from sales or revenue operations, transferable skills would include experience with CRM systems and data management, but direct experience with EHRs like EPIC would be a significant advantage.

👥 Team Culture & Values

Operations Values:

• Welcoming: Creating a positive and inclusive environment for all patients and colleagues.

• Excellence: Striving for accuracy and efficiency in all administrative tasks, contributing to high-quality patient care.

• Collaboration: Working effectively with clinical staff, fellow administrative team members, and other departments to ensure seamless patient flow.

• Accountability: Taking responsibility for accurate data entry, adherence to procedures, and professional conduct.

• Respect: Treating all individuals with dignity and empathy, upholding patient privacy and confidentiality.

• Empowerment: Contributing to a supportive work environment where individuals can grow and perform their best.

Collaboration Style:

• Emphasis on teamwork to manage patient volume and ensure smooth transitions between registration, clinical care, and check-out.

• Open communication with clinical staff regarding patient status and needs.

• Adherence to established protocols to ensure consistency and quality in patient service.

📝 Enhancement Note: The "WE CARE" values are central to the University of Iowa's culture and directly influence how administrative tasks are performed, emphasizing patient-centricity and teamwork. For operations professionals, understanding how these values translate into operational execution is key.

⚡ Challenges & Growth Opportunities

Challenges:

• High-Volume Environment: Managing a continuous influx of patients requiring registration and scheduling can be demanding.

• Accuracy Under Pressure: Ensuring precise data entry and patient identification while dealing with time constraints and patient needs.

• Diverse Patient Needs: Interacting with a wide range of individuals, each with potentially unique circumstances or concerns.

• System Learning Curve: Adapting to and mastering the EPIC system and other clinic-specific software.

Learning & Development Opportunities:

• EPIC System Mastery: Developing in-depth knowledge and efficient use of the EPIC EHR.

• Healthcare Administration Skills: Gaining practical experience in patient registration, scheduling, and front-desk operations within a leading academic medical center.

• Customer Service Excellence: Enhancing skills in patient interaction, conflict resolution, and communication in a healthcare context.

• Industry Exposure: Understanding the operational flow of an urgent care clinic and its role within a larger healthcare system.

📝 Enhancement Note: Challenges are typical of front-line administrative roles in healthcare. Growth opportunities are primarily within healthcare administration, offering a pathway to specialized roles within that industry rather than a direct transition to sales or revenue operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to handle a difficult customer. How did you resolve the situation?" (Assesses customer service and conflict resolution skills).

• "How do you prioritize tasks when faced with multiple demands simultaneously?" (Evaluates multi-tasking and organizational abilities).

• "Why are accuracy and attention to detail important in a healthcare registration role?" (Tests understanding of the role's impact on patient care and data integrity).

• "What is your experience with electronic health record systems like EPIC, or how do you approach learning new complex software?" (Gauges technical aptitude and relevant experience). Company & Culture Questions:

• "What do you know about the University of Iowa Health Care and its mission?" (Demonstrates research and alignment with institutional goals).

• "How do the 'WE CARE' values resonate with your personal work ethic?" (Assesses cultural fit and understanding of core values).

• "How would you contribute to a welcoming and respectful environment for patients and colleagues?" (Focuses on interpersonal skills and adherence to values). Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on having a well-structured resume and cover letter ready for reference.

• Be prepared to verbally walk through specific experiences on your resume that highlight your customer service, data entry, and scheduling skills.

• Use the STAR method (Situation, Task, Action, Result) to describe relevant past experiences effectively.

• For example, for a question about multi-tasking: "In my previous role at [Previous Company], the situation was [describe busy period]. My task was to [your responsibility]. I took the action to [describe your actions, e.g., prioritize calls, use a checklist]. The result was [positive outcome, e.g., all patients registered efficiently]."

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service, organizational skills, and an understanding of the importance of accuracy and patient confidentiality in a healthcare setting. Emphasize any experience with healthcare systems or a proven ability to learn complex software.

📌 Application Steps

To apply for this Clerical position:

• Submit your application through the provided link on the University of Iowa's Taleo career portal.

• Resume & Cover Letter: Upload a well-crafted resume and a plain-text cover letter. Ensure your cover letter specifically addresses how your experience meets the required and desired qualifications, highlighting customer service, data entry, and any EPIC system experience.

• Highlight Relevant Experience: Tailor your resume to emphasize any experience in public contact, scheduling, administrative support, or healthcare settings. Quantify achievements where possible.

• Research UI Health Care: Familiarize yourself with the University of Iowa Health Care's mission, services, and the "WE CARE" values. Be prepared to discuss how your personal work ethic aligns with these principles.

• Prepare for Interview Questions: Review common interview questions for administrative and customer service roles, and practice articulating your responses using the STAR method. Be ready to discuss your understanding of patient confidentiality.

⚠️ Important Notice: This enhanced job description provides context and preparation advice based on the provided information and industry standards. The role is administrative within healthcare and not directly in revenue or sales operations. All application details and requirements should be confirmed directly with the University of Iowa's hiring team.