Marcus by Goldman Sachs, Content Designer, Associate, London

📍 Job Overview

Job Title: Content Designer, Associate

Company: Marcus by Goldman Sachs

Location: London, England, United Kingdom

Job Type: Full-time

Category: UX Content Design / Digital Product Operations

Date Posted: May 21, 2026

Experience Level: 5-10 years professional experience

Remote Status: On-site

🚀 Role Summary

• Drive the strategic development and implementation of user-centered content design for digital products within Marcus by Goldman Sachs.

• Craft clear, concise, and impactful interface copy, error messages, and user journey content across web, app, email, and SMS channels.

• Collaborate closely with Product Management, UX Design, and Engineering teams to translate complex financial concepts into simple, intuitive user experiences.

• Champion accessibility and inclusive content practices, ensuring all digital communications meet high standards for usability and comprehension.

• Contribute to establishing and maintaining content patterns, standards, and governance frameworks across the Marcus digital ecosystem.

📝 Enhancement Note: While the raw job title is "Content Designer," the responsibilities and context provided strongly indicate a focus on UX Content Design within a digital product operations framework, specifically for a consumer-facing digital banking platform. This role requires a blend of creative writing, strategic thinking, and process management to ensure a seamless and accessible user experience. The "Associate" title suggests a mid-level position with a focus on execution and contribution within a larger team structure.

📈 Primary Responsibilities

• Develop and refine user-centric content for all digital touchpoints, including web interfaces, mobile applications, email campaigns, SMS notifications, and customer correspondence, ensuring brand tone and voice consistency.

• Analyze customer behavior, analytics data, customer service feedback, and consumer testing results to inform and optimize content strategy and user journey design.

• Facilitate content sign-offs and manage version control for all materials, ensuring a traceable and compliant documentation process.

• Proactively identify and implement best practices for content processes within an Agile development framework, collaborating with cross-functional teams.

• Build and maintain strong, strategic relationships with stakeholders across Product, Design, Legal, and Compliance to align business objectives with user needs and ensure content accuracy.

• Create and present prototypes to visualize content in context, effectively demonstrating findings and influencing stakeholder decisions.

• Champion accessibility standards (WCAG) throughout the content design lifecycle, making actionable recommendations for improvement and ensuring inclusive language.

• Establish, document, and oversee the implementation and adherence to content patterns and style guides, ensuring consistency and efficiency across products.

• Independently manage a demanding workload, effectively prioritizing and executing multiple projects simultaneously in a fast-paced environment.

📝 Enhancement Note: The responsibilities emphasize a proactive, analytical, and collaborative approach to content design, going beyond mere writing to strategic input and process ownership. The mention of "governance," "version management," and "Agile framework" highlights the operational aspects of content creation within a regulated financial services environment.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 5 years of professional experience in UX content writing, with a demonstrated progression in responsibility.

Required Skills:

• Proven expertise in UX Content Writing and Content Strategy development.

• Strong proficiency in User-Centered Design principles and methodologies.

• Hands-on experience with design and prototyping tools, such as Figma.

• Demonstrated ability to champion and implement accessibility (WCAG) and inclusive content practices.

• Experience working within Agile methodologies and translating requirements into actionable content plans.

• Excellent Stakeholder Management and communication skills, with the ability to influence strategy and decisions.

• Strong analytical and problem-solving skills, with a data-driven approach to content optimization.

• Ability to work independently and drive high performance in a fast-paced, team-oriented environment.

Preferred Skills:

• Direct experience in financial services or another highly regulated industry.

• Experience facilitating sign-off processes and ensuring robust governance and record-keeping for content changes.

• Knowledge of content patterns and best practices for establishing and overseeing adherence to standards.

• Experience creating prototypes to visualize content in context and testing findings with stakeholders.

📝 Enhancement Note: The requirements clearly differentiate between core UX writing skills and the operational aspects of content management (governance, version control, stakeholder alignment) crucial for a regulated environment like Goldman Sachs. The emphasis on both independent work and team collaboration, alongside analytical skills, points to a role that is both strategic and execution-focused.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct UX content design projects, with a clear emphasis on digital products and customer journeys.

• For each project, provide a concise overview of the business problem, user needs, and the specific content challenges addressed.

• Detail your role and contributions, highlighting strategic thinking, content creation, and any process improvements you implemented.

• Demonstrate how you used data (analytics, user feedback, testing results) to inform content decisions and measure impact.

Process Documentation:

• Prepare to discuss your approach to content strategy development and how you translate user needs into actionable content plans.

• Be ready to explain your experience with Agile workflows and how you integrate content into sprint cycles.

• Demonstrate your understanding of accessibility standards and how you advocate for and implement inclusive content practices.

• Be prepared to articulate your methods for stakeholder management, including gaining buy-in, managing feedback, and resolving conflicts related to content.

📝 Enhancement Note: For a role involving regulated content and cross-functional collaboration, a portfolio is critical. The emphasis here is on demonstrating not just writing ability but also strategic thinking, process adherence, and data-informed decision-making, which are key operational components for content design in a financial institution.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive health and wellness programs.

• Opportunities for professional training and development.

• Access to firm-wide networks and employee resource groups.

• Personal finance offerings and retirement planning support.

• Mindfulness and well-being resources.

Working Hours:

• Standard full-time working hours, typically 40 hours per week. While the role is on-site, there may be flexibility for occasional remote work or adjusted hours depending on project needs and team agreements, subject to management approval.

📝 Enhancement Note: The salary range is an estimation based on typical Associate-level UX Content Designer roles in London's financial sector. The listed benefits are directly pulled from the "ABOUT GOLDMAN SACHS" section and are tailored to highlight their relevance to employee well-being and professional growth, which are attractive to operations professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Digital Banking & Wealth Management). Marcus by Goldman Sachs operates in the FinTech space, leveraging Goldman Sachs' established reputation while focusing on direct-to-consumer digital financial products. This blend requires a culture that values innovation, customer-centricity, and robust operational integrity.

Company Size: Goldman Sachs is a global financial institution with tens of thousands of employees. Marcus, as its consumer banking division, operates with a significant but more focused team structure, aiming for agility within a large corporate framework. This size means access to extensive resources and established processes, but also a need for clear internal communication and efficient workflow management.

Founded: Goldman Sachs was founded in 1869. Marcus by Goldman Sachs is a more recent initiative, launched in 2016, representing the firm's strategic expansion into digital consumer banking. This history provides a foundation of stability and expertise, while the newer Marcus division fosters an environment of digital innovation and customer-focused growth.

Team Structure:

• The UX Content Designer will likely be part of a larger Product Design or Digital Product team within Marcus. This team will include UX Designers, Product Managers, Researchers, and Engineers.

• Reporting typically flows up through a Head of Product Design or a senior UX lead, with direct collaboration across product squads.

Methodology:

• Data-driven decision-making is paramount, utilizing customer analytics, user research, and A/B testing to refine content and user experiences.

• A commitment to user-centered design principles ensures that user needs are at the forefront of all product development.

• Agile methodologies are likely employed for iterative development, requiring flexibility and continuous feedback loops.

• Emphasis on establishing repeatable processes and content patterns to ensure scalability and consistency across digital platforms.

Company Website: https://www.goldmansachs.com/

📝 Enhancement Note: The company context highlights the unique position of Marcus within Goldman Sachs – a blend of established financial expertise and a forward-thinking digital approach. This duality is crucial for understanding the operational environment and the expectations for content design, which must be both innovative and compliant.

📈 Career & Growth Analysis

Operations Career Level: Associate level, indicating a mid-career professional with a solid foundation of experience (5+ years) and the ability to work independently and contribute strategically to projects. This role involves not just execution but also influencing product strategy and championing best practices.

Reporting Structure: The role reports into a senior member of the Product Design or UX team, likely a Lead Content Designer, UX Manager, or Head of Product Design. This structure provides mentorship while allowing for significant autonomy in daily tasks and project contributions.

Operations Impact: This role has a direct impact on customer acquisition, engagement, and retention by simplifying complex financial information and improving the overall user experience. Effective content design can reduce customer service inquiries, increase conversion rates, and build trust in the Marcus brand, all of which are critical for the operational success of a digital bank.

Growth Opportunities:

• Specialization: Deepen expertise in financial services UX content, accessibility, or content strategy.

• Leadership: Progress to Senior Content Designer, Lead Content Designer, or Managerial roles overseeing content strategy and teams.

• Cross-functional: Transition into Product Management, UX Research, or broader GTM strategy roles by leveraging a deep understanding of user needs and product operations.

• Skill Development: Opportunities for formal training, workshops, and conferences focused on UX, content strategy, and FinTech innovation.

📝 Enhancement Note: The growth trajectory for a Content Designer in a company like Goldman Sachs is substantial. The operations focus here is on how this role contributes to business objectives and how the individual can leverage their experience for future career advancement within the financial technology and operations landscape.

🌐 Work Environment

Office Type: The role is designated as "On-site," indicating a traditional office-based work environment within Goldman Sachs' London offices. This setting facilitates in-person collaboration, spontaneous discussions, and integration into the broader company culture.

Office Location(s): The primary work location is London, England. Goldman Sachs maintains significant office infrastructure in London, offering modern workspaces designed to support collaboration and productivity. Specific details on office amenities and accessibility would be available upon inquiry or during the interview process.

Workspace Context:

• Collaboration: The workspace is designed to foster collaboration, with shared team areas, meeting rooms, and open-plan zones conducive to cross-functional team interactions.

• Tools & Technology: Employees have access to a robust technology stack, including high-performance computing, secure network access, and a suite of design and productivity software. This includes industry-standard tools like Figma and other relevant platforms for content creation and management.

• Team Interaction: Regular team meetings, design critiques, and cross-functional project syncs are integral to the daily workflow, providing ample opportunities to interact with colleagues and contribute to a shared vision.

Work Schedule: While the standard is 40 hours per week, the emphasis on Agile and fast-paced environments suggests that flexibility may be required at times to meet project deadlines. However, the core work is expected to be performed from the London office.

📝 Enhancement Note: The "On-site" requirement is a key operational detail. It implies a structured work environment where face-to-face interaction and adherence to corporate office policies are expected, which is typical for established financial institutions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial phone screen to assess basic qualifications, experience, and cultural fit.

• Portfolio Presentation & Technical Interview: Candidates will be asked to present their portfolio,walking through key projects. This stage will delve into your process, decision-making, problem-solving, and understanding of UX content principles. Expect questions on how you've used data, managed stakeholders, and ensured accessibility.

• Team/Cross-functional Interviews: You may meet with potential team members (UX designers, Product Managers) and stakeholders from other departments (e.g., Legal, Compliance) to assess collaboration skills and how you integrate into the team.

• Final Interview: A senior leader may conduct a final interview to discuss strategic alignment, career aspirations, and overall suitability for the role and company culture.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best showcase your UX content writing, strategy, and operational process skills, particularly those relevant to financial services or regulated industries.

• Tell a Story: For each project, clearly articulate the problem, your unique role and contribution, the process you followed (including any operational considerations like governance or sign-offs), the challenges you overcame, and the measurable impact of your content.

• Highlight Data & Analytics: Emphasize how you used data (user research, analytics, testing) to inform your content decisions and demonstrate ROI.

• Showcase Process & Governance: Include explanations of how you managed version control, secured necessary approvals, and adhered to brand guidelines or accessibility standards.

• Practice Your Pitch: Rehearse your presentation to be concise, engaging, and confident, anticipating questions about your decision-making rationale.

Challenge Preparation:

• Case Study Analysis: Be prepared for a potential take-home assignment or an in-interview exercise that requires you to analyze a user flow or problem and propose content solutions. Focus on clarity, conciseness, and user-centricity.

• Problem-Solving Scenarios: Practice articulating how you would approach common UX content challenges, such as simplifying complex financial terms, handling error states, or designing for new features.

• Stakeholder Alignment: Prepare to discuss how you would manage conflicting feedback from different stakeholders (e.g., Marketing vs. Legal) and reach a consensus that serves both user needs and business requirements.

📝 Enhancement Note: The interview process is designed to assess not only creative talent but also operational rigor, strategic thinking, and the ability to navigate a complex corporate environment. The portfolio is the central piece of evidence for these capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (explicitly mentioned and a core requirement), potentially Sketch, Adobe XD, or similar tools for UI mockups and interactive prototypes.

• Content Management Systems (CMS): While not explicitly stated, experience with CMS platforms for managing digital content would be beneficial.

• Collaboration Tools: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, Jira, Confluence for agile project management and documentation.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics, or similar platforms for tracking user behavior on web and app.

• User Feedback Tools: Platforms for collecting and analyzing customer feedback (e.g., SurveyMonkey, Qualtrics, in-app feedback widgets).

• A/B Testing Tools: Optimizely, VWO, or similar for testing content variations and measuring performance impact.

CRM & Automation:

• CRM Systems: Salesforce, Dynamics 365, or internal Goldman Sachs CRM systems for understanding customer data and journey touchpoints.

• Marketing Automation: Experience with platforms like Adobe Marketing Cloud or similar for email and campaign content.

• Integration Platforms: Familiarity with how content integrates across different systems (e.g., web, app, email platforms).

📝 Enhancement Note: Proficiency in Figma is a must. Beyond that, a strong understanding of how content interacts with analytics, CRM, and project management tools is crucial for demonstrating operational awareness and impact.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving customer needs through clear, helpful, and accessible content.

• Excellence & Precision: Upholding high standards for quality, accuracy, and detail, especially critical in financial services.

• Collaboration: Working effectively with diverse teams to achieve shared goals, fostering open communication and mutual respect.

• Integrity & Compliance: Adhering to regulatory requirements and ethical standards, ensuring all content is accurate, transparent, and compliant.

• Innovation & Adaptability: Embracing new technologies and methodologies to continuously improve user experiences and operational efficiency.

Collaboration Style:

• Cross-functional Integration: Actively partnering with Product Managers, UX Designers, Engineers, Legal, Compliance, and Marketing teams to ensure a holistic approach to product development and communication.

• Constructive Feedback: Participating in design critiques and content reviews, providing and receiving feedback constructively to elevate the quality of work.

• Knowledge Sharing: Contributing to best practices, patterns, and documentation to foster a learning environment and ensure consistent application of standards across the team.

📝 Enhancement Note: The values align with both a high-performing tech-driven organization and a regulated financial institution. Understanding these values will help candidates tailor their responses to demonstrate cultural fit and operational alignment.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complexity: The primary challenge is translating intricate financial products and concepts into language that is easily understood by a broad consumer audience.

• Navigating Regulation: Ensuring all content adheres to strict financial regulations and compliance standards, requiring close collaboration with legal and compliance teams.

• Balancing Stakeholder Needs: Managing competing priorities and feedback from various departments (e.g., Marketing, Product, Legal) to create content that is effective, compliant, and on-brand.

• Maintaining Consistency: Ensuring a consistent brand voice and user experience across a growing suite of digital products and communication channels.

Learning & Development Opportunities:

• Specialized Training: Access to internal and external training programs focused on advanced UX content strategy, financial services compliance, accessibility standards, and FinTech trends.

• Mentorship: Opportunities to learn from experienced UX professionals, product leaders, and subject matter experts within Goldman Sachs.

• Industry Engagement: Potential to attend industry conferences and workshops related to UX design, content strategy, and digital banking.

• Career Pathing: Clear pathways for advancement into senior or lead roles, or diversification into related fields like product management or UX research.

📝 Enhancement Note: Acknowledging these challenges and growth opportunities demonstrates foresight and a proactive approach to career development, crucial for operations professionals.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a complex financial product or service for a consumer audience. What was your process, and what was the outcome?" (Focus on your strategy, research, and impact).

• "How do you ensure your content is accessible and inclusive? Can you provide an example of a specific accessibility guideline you've implemented?" (Highlight your commitment to WCAG and inclusive language).

Company & Culture Questions:

• "What interests you about working for Marcus by Goldman Sachs, and how do you see your skills contributing to our mission?" (Research Marcus's customer focus and digital innovation).

• "How do you handle conflicting feedback from different stakeholders (e.g., Legal vs. Marketing) on content decisions?" (Demonstrate your negotiation and consensus-building skills).

Portfolio Presentation Strategy:

• Start with the "Why": Clearly articulate the business problem and user need for each project.

• Detail Your Role & Process: Explain your specific contributions and the steps you took, including any operational considerations like research, collaboration, and governance.

• Showcase Impact: Quantify results whenever possible (e.g., increased conversion, reduced errors, improved NPS) and explain how your content achieved these outcomes.

• Be Concise & Engaging: Practice your narrative to be clear, compelling, and within the allotted time, allowing for Q&A.

• Highlight Key Skills: Explicitly tie your project examples back to the required skills (UX writing, strategy, Figma, accessibility, stakeholder management).

📝 Enhancement Note: Preparing for these types of questions requires candidates to connect their past experiences directly to the operational demands of the role and the values of Goldman Sachs.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Oracle Cloud portal link.

• Portfolio Customization: Review your portfolio and select projects that best demonstrate your UX content writing, strategy, and operational process management skills, particularly those relevant to financial services and regulated environments. Ensure each project clearly outlines the problem, your role, process, challenges, and measurable impact.

• Resume Optimization: Tailor your resume to highlight keywords from the job description, such as "UX Content Writing," "Content Strategy," "Figma," "Accessibility," "Agile," "Stakeholder Management," and "Financial Services." Quantify your achievements with metrics where possible.

• Interview Preparation: Practice articulating your thought process for common UX content challenges, data-driven decision-making, and stakeholder management. Prepare to present your portfolio confidently, focusing on narrative and impact.

• Company Research: Thoroughly research Marcus by Goldman Sachs, its products, target audience, and recent news. Understand the company's commitment to customer experience, innovation, and compliance within the financial services industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.