Learning & Digital Content Designer

📍 Job Overview

Job Title: Learning & Digital Content Designer

Company: University of Melbourne

Location: Parkville, Victoria, Australia

Job Type: Full-Time, Part-Time (0.8 FTE)

Category: Digital Content & Learning Design Operations

Date Posted: April 30, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on the creation and dissemination of engaging digital learning content within a university's student services department.

• It requires a blend of multimedia production, instructional design principles, and content strategy to support student career development initiatives.

• The position emphasizes end-to-end content lifecycle management, from concept generation to final delivery across various digital platforms.

• Collaboration with internal stakeholders, including students, academics, and subject matter experts, is crucial for effective content development and deployment.

📝 Enhancement Note: While the title and description focus on "Learning & Digital Content Designer," the core responsibilities and the context within "Student and Scholarly Services" and "Careers and Employability team" indicate a strong operational component. This role will operationalize the delivery of career services through digital means, requiring process management, content pipeline oversight, and stakeholder coordination, aligning it with GTM and operational support functions within an educational institution.

📈 Primary Responsibilities

• Develop and produce compelling video content, capturing authentic stories from students, alumni, and employers to promote the careers service.

• Design and implement interactive learning experiences and engaging modules, leveraging platforms like Canvas and Evolve, in collaboration with Careers Specialists.

• Manage the complete production workflow for multimedia and digital content, overseeing all stages from initial concept and planning to final delivery and distribution.

• Maintain and organize a comprehensive library of digital assets and multimedia resources for efficient retrieval and future use.

• Provide practical guidance, creative direction, and support to students and staff involved in producing video content for the Careers Digital Service.

• Stay abreast of emerging trends, tools, and best practices in multimedia production, digital storytelling, and learning design to ensure content remains relevant and impactful.

• Collaborate closely with the Careers and Employability team to align digital content strategies with broader student career development objectives and university goals.

• Gather and incorporate feedback from stakeholders and end-users to iteratively improve content quality and effectiveness.

📝 Enhancement Note: The responsibilities highlight a need for structured content production processes, asset management, and the operationalization of learning design principles. This involves not just creative output but the systematic delivery of content, which is a key aspect of operations.

🎓 Skills & Qualifications

Education: Bachelor's degree in Multimedia Design, Instructional Design, Communications, Digital Media, or a related field is typically expected. While not explicitly stated, a strong portfolio often supplants a specific degree in creative roles.

Experience: Proven experience in multimedia production, digital content creation, instructional design, or a similar role, ideally within an educational or student-focused environment.

Required Skills:

• Demonstrated experience in turning creative briefs into finished video products, including planning shoots, capturing footage, and editing for various digital channels.

• Solid understanding of learning design methodologies and the ability to apply them to create clear, outcomes-focused digital learning experiences.

• Excellent time management and organizational skills, with the ability to proactively solve problems and manage multiple projects concurrently.

• Strong communication and interpersonal skills, with a proven ability to engage effectively with diverse stakeholders.

• Proficiency in seeking out and acting on feedback, and iterating on designs as needed to achieve optimal results.

• Experience with learning management systems (LMS) such as Canvas and content delivery platforms like Evolve.

Preferred Skills:

• Graphic design skills for creating supporting visual assets.

• Experience with animation and motion graphics.

• Knowledge of SEO best practices for digital content discoverability.

• Experience in a university or higher education setting.

• Familiarity with A/B testing or user feedback mechanisms for content optimization.

📝 Enhancement Note: The required skills emphasize a blend of technical proficiency in content creation and soft skills for collaboration and project management. The mention of Canvas and Evolve points to specific platform knowledge critical for operationalizing learning delivery.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of multimedia projects, with a focus on video production, interactive learning modules, and digital storytelling.

• Demonstrations of end-to-end content production workflows, highlighting planning, execution, and delivery phases.

• Examples of learning design application, illustrating how pedagogical principles were integrated into digital content.

• Case studies or project descriptions that detail problem-solving approaches, stakeholder collaboration, and the impact of the created content.

Process Documentation:

• Applicants may be asked to describe their process for managing content production from concept to completion, including project planning and timeline management.

• The ability to articulate how they translate learning objectives into engaging digital experiences will be assessed.

• Demonstration of how they manage digital assets and maintain content libraries will be beneficial.

• Understanding of feedback loops and iterative design processes in content development.

📝 Enhancement Note: For roles involving content creation and learning design, a strong portfolio is paramount. It serves as the primary evidence of an applicant's ability to execute and manage the entire content lifecycle, a key operational function. The expectation is to see how an applicant structures their work, manages projects, and delivers tangible results.

💵 Compensation & Benefits

Salary Range: AUD $100,847 - $109,163 per annum (pro-rata if part-time) plus 17% superannuation.

Benefits:

• Generous superannuation contribution of 17%.

• Salary packaging options to maximize financial benefits.

• Comprehensive health and wellbeing programs and services.

• Access to a leading Employee Assistance Program (EAP).

• Discounted services, including Bupa health insurance and access to cultural/recreational benefits like Melbourne Theatre Company discounts.

• Opportunities for professional development, including access to tailored programs and learning platforms (e.g., LinkedIn Learning).

• Supportive flexible work arrangements.

• Progressive leave provisions: parental leave, gender affirmation leave, and cultural leave.

• Support for an accessible recruitment process and workplace adjustments.

Working Hours: The role can be undertaken as Full-Time (approximately 37.5 hours per week) or Part-Time (0.8 FTE, approximately 30 hours per week), with a commitment to supportive flexible work arrangements.

📝 Enhancement Note: The salary range is provided and falls within typical mid-level professional compensation in Australia for roles requiring specialized digital content and learning design skills within the higher education sector. The 17% superannuation is a significant benefit in the Australian context.

🎯 Team & Company Context

🏢 Company Culture

Industry: Higher Education / Academic Services

Company Size: Large (University of Melbourne is a major global institution with tens of thousands of employees and students). This implies a structured environment with established processes but also opportunities for significant impact.

Founded: The University of Melbourne was founded in 1853, indicating a long-standing history and deep institutional knowledge.

Team Structure:

• The role is within the "Student and Scholarly Services" department, specifically the "Careers and Employability team."

• This team operates within the broader "Student Enrichment and Employability portfolio."

• Collaboration is expected with "Careers Specialists," "academics," "students," and "industry partners."

Methodology:

• Content development is driven by evidence-based practices and a student-centered approach.

• Emphasis on human-centered storytelling and capturing authentic experiences.

• Utilization of digital platforms like Canvas and Evolve for content delivery.

• A collaborative and iterative process, incorporating feedback for continuous improvement.

• Focus on building student career confidence, capability, and real-world readiness through digital means.

Company Website: https://about.unimelb.edu.au/

📝 Enhancement Note: The university setting provides a context of academic rigor, student focus, and a commitment to professional development. The "Careers and Employability team" functions in a GTM support capacity, ensuring students are "market-ready" for their post-university careers.

📈 Career & Growth Analysis

Operations Career Level: This role sits at a mid-level within the operations of student services, focusing on the execution and enhancement of digital content delivery for career services. It's a specialist role requiring a strong operational understanding of content pipelines and learning technology integration.

Reporting Structure: The role reports into the Careers and Employability team, likely under a manager or lead responsible for student services operations or digital learning initiatives. Collaboration will be cross-functional, involving academic staff and other student support professionals.

Operations Impact: The position directly impacts student employability outcomes by creating accessible, engaging, and effective digital resources. It operationalizes the university's commitment to preparing students for their future careers, enhancing the institution's reputation and graduate success rates.

Growth Opportunities:

• Skill Advancement: Deepen expertise in instructional design, multimedia production, learning technologies, and digital storytelling within a higher education context.

• Leadership Potential: Opportunities to lead specific content projects, mentor junior staff or student content creators, and contribute to strategic content planning.

• Career Progression: Potential to move into Senior Learning Designer, Digital Content Manager, or Operations Lead roles within student services or academic support departments, focusing on broader strategy and team management.

• Cross-Departmental Mobility: Possibility to transition into roles involving broader digital transformation, curriculum development, or student engagement initiatives across the university.

📝 Enhancement Note: The role offers a clear path for growth within the specialized field of educational content operations and learning design, with potential to move into management or strategic roles within the university's student support functions.

🌐 Work Environment

Office Type: Hybrid work arrangement, blending on-site collaboration with remote flexibility. The University of Melbourne campus in Parkville offers a professional academic environment.

Office Location(s): Parkville, Victoria, Australia. This is a well-established university campus with access to resources and a vibrant academic community.

Workspace Context:

• Collaborative environment within the Careers and Employability team and across Student and Scholarly Services.

• Access to university IT infrastructure, including LMS (Canvas) and potentially other digital learning tools.

• Opportunities for interaction with students, academic staff, and industry professionals.

• A focus on innovation and experimentation in digital content delivery.

Work Schedule: The role offers flexibility, with options for Full-Time (37.5 hours/week) or Part-Time (0.8 FTE, 30 hours/week). This flexibility supports a healthy work-life balance, crucial for creative and operational roles.

📝 Enhancement Note: The hybrid model and flexible hours suggest a modern work environment that values employee well-being and productivity, aligning with contemporary operational best practices for creative roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and cover letter, with a strong emphasis on the submitted portfolio.

• Portfolio Review: A dedicated session to discuss the applicant's portfolio, focusing on their process, creative decisions, technical skills, and impact. Be prepared to walk through 2-3 key projects.

• Skills-Based Interview: Questions will likely assess practical skills in multimedia production, learning design, project management, and stakeholder engagement. Expect scenario-based questions.

• Behavioral Interview: Focus on teamwork, problem-solving, communication, adaptability, and alignment with university values. Behavioral questions will probe how you've handled past situations.

• Panel Interview: May involve meeting with potential team members and stakeholders to assess cultural fit and collaborative potential.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest, most relevant projects that showcase video production, interactive learning design, and digital storytelling.

• Showcase Process: For each project, clearly articulate the brief, your role, the challenges faced, your creative and technical solutions, and the outcomes or impact. Use visuals and concise descriptions.

• Highlight Operations: If possible, demonstrate how you managed project timelines, collaborated with stakeholders, or used specific tools and platforms efficiently.

• Quantify Impact: Where possible, provide metrics or qualitative feedback that demonstrate the effectiveness of your content (e.g., engagement rates, student feedback, career service utilization).

• Be Ready to Discuss: Prepare to discuss your design philosophy, your approach to learning design, and your experience with the specified platforms (Canvas, Evolve).

Challenge Preparation:

• Be prepared for a practical exercise that might involve critiquing existing content, developing a brief for a new piece of content, or outlining a production plan.

• Practice articulating your thought process clearly and concisely, especially when discussing creative and technical decisions.

• Understand the University of Melbourne's mission and how this role contributes to student success and employability.

📝 Enhancement Note: The interview process will heavily rely on demonstrating practical skills through the portfolio, underscoring the operational nature of executing creative projects within defined parameters.

🛠 Tools & Technology Stack

Primary Tools:

• Video Editing Software: Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve (proficiency expected).

• Graphic Design Software: Adobe Creative Suite (Photoshop, Illustrator, InDesign).

• Learning Management System (LMS): Canvas (experience is required).

• Content Delivery/Authoring Tools: Evolve (experience is required), potentially Articulate Storyline, Adobe Captivate.

• Digital Asset Management (DAM) systems: Familiarity with organizing and managing digital media libraries.

Analytics & Reporting:

• Basic understanding of analytics for digital content (e.g., video view counts, engagement metrics on LMS).

CRM & Automation:

• While not a direct CRM role, understanding how content integrates with student engagement platforms or communication workflows might be beneficial.

• Familiarity with project management tools (e.g., Asana, Trello, Monday.com) for workflow management.

📝 Enhancement Note: Specific tool requirements like Canvas and Evolve are crucial operational components. Proficiency in the Adobe Creative Suite and video editing software is non-negotiable for content production.

👥 Team Culture & Values

Operations Values:

• Student-Centricity: All content and processes are designed to empower students and enhance their career readiness.

• Collaboration: Strong emphasis on working with diverse teams and stakeholders to achieve shared goals.

• Creativity & Innovation: Encouragement to experiment with new tools and approaches in digital storytelling and learning design.

• Impact-Driven: Focus on creating content that delivers measurable outcomes for students and the university.

• Inclusivity & Diversity: Commitment to creating content and a work environment that reflects and respects the diverse student body.

• Continuous Improvement: An iterative approach to content development, valuing feedback and ongoing learning.

Collaboration Style:

• Cross-Functional Integration: Working closely with Careers Specialists, academics, and other university departments to ensure content accuracy and alignment with student needs.

• Feedback-Oriented: Openness to receiving and providing constructive feedback to enhance content and processes.

• Proactive Communication: Regular updates and clear articulation of project status, challenges, and successes.

• Knowledge Sharing: A culture that encourages sharing best practices and new ideas within the team.

📝 Enhancement Note: The team culture emphasizes a blend of creative output and operational efficiency, all driven by the core mission of student success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Creative Demands with Operational Timelines: Effectively managing multiple content production projects with competing deadlines while maintaining high creative quality.

• Translating Complex Information into Accessible Content: Simplifying career advice and academic information into engaging digital formats for a diverse student audience.

• Keeping Pace with Evolving Digital Trends: Continuously learning and adapting to new technologies, platforms, and best practices in multimedia and learning design.

• Measuring Content Impact: Developing effective methods to track and demonstrate the value and effectiveness of digital learning content for student career outcomes.

Learning & Development Opportunities:

• Specialized Training: Access to professional development programs focused on advanced multimedia techniques, learning design theories, and emerging digital tools.

• Industry Engagement: Opportunities to attend relevant conferences, workshops, and webinars in digital media, education technology, and career services.

• Mentorship: Potential for mentorship from senior team members or leaders within Student and Scholarly Services.

• Cross-Disciplinary Learning: Exposure to various aspects of university operations, student support services, and academic delivery.

📝 Enhancement Note: The challenges presented are common in operational roles that bridge creative output with strategic objectives, offering significant opportunities for skill development and professional growth.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing a video from concept to final delivery, focusing on the operational steps involved."

• "How would you approach designing an interactive learning module on career networking for students using Canvas?"

• "Walk me through a time you had to manage competing priorities or deadlines on a content project. How did you ensure successful delivery?"

Company & Culture Questions:

• "What interests you about the University of Melbourne and this specific role within the Careers and Employability team?"

• "How do you align your creative work with the operational goals of a student services department?"

• "Describe a situation where you received constructive feedback on your work. How did you incorporate it?"

Portfolio Presentation Strategy:

• Structure is Key: For each portfolio piece, clearly outline the "Problem," "Solution" (your work), and "Result" (impact).

• Highlight Operational Aspects: Emphasize your project management, stakeholder communication, and workflow efficiency within your case studies.

• Demonstrate Technical Proficiency: Be ready to discuss your toolset, techniques, and any challenges you overcame technically.

• Connect to the Role: Tailor your presentation to highlight how your experience directly addresses the requirements of this Learning & Digital Content Designer role at the University of Melbourne.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just creativity but also the ability to manage projects, operationalize ideas, and deliver results within an institutional context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday portal link.

• Customize Your Resume: Highlight keywords and responsibilities from the job description, focusing on your experience in multimedia production, instructional design, content strategy, and operational project management. Quantify achievements where possible.

• Craft a Compelling Cover Letter: Clearly articulate your interest in the University of Melbourne, your understanding of student career services, and how your skills in digital content creation and learning design align with the role's requirements.

• Curate Your Portfolio: Ensure your portfolio is polished, easily navigable, and contains diverse examples that showcase your end-to-end content production process and learning design capabilities. Prepare to discuss specific projects in detail.

• Research the University: Familiarize yourself with the University of Melbourne's mission, values, and the specific goals of the Student and Scholarly Services department. Understand their commitment to student employability.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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