UX Content – Experiencia de Usuario y Contenidos Digitales

📍 Job Overview

Job Title: UX Content – Experiencia de Usuario y Contenidos Digitales

Company: NEORIS

Location: Colombia

Job Type: Full-time

Category: UX Content Design / Digital Content Strategy

Date Posted: 2026-06-02T21:42:41

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid (with remote flexibility from Colombia)

🚀 Role Summary

• This role focuses on crafting exceptional user experiences through strategic digital content, with a specific emphasis on the banking sector.

• It involves defining and executing comprehensive content strategies that align business objectives with user needs, ensuring clarity and simplicity in all digital interfaces.

• The position requires strong stakeholder management skills for validation and strategic decision-making, fostering collaboration across design, product, and technology teams.

• A key aspect is contributing to the development of conversational design solutions for emerging channels like voice and AI, driving innovation in user interaction.

📝 Enhancement Note: While the title suggests a UX Content role, the responsibilities and requirements point towards a hybrid UX Writer and Content Strategist position, with a strong focus on digital product development and strategic communication within a specific industry vertical (banking). The mention of "conversational design for voice and artificial intelligence" indicates a forward-looking aspect to the role, requiring adaptability to new interaction paradigms.

📈 Primary Responsibilities

• Define and execute comprehensive UX content strategies that align with business objectives and enhance the overall user experience for digital products.

• Design and craft clear, concise, and compelling content for user interfaces across various digital touchpoints, ensuring ease of understanding and user adoption.

• Maintain and enforce consistent tone, voice, and messaging across all digital products, building brand coherence and user trust.

• Collaborate closely with cross-functional teams including UX/UI designers, product managers, developers, and business analysts to ensure seamless integration of content and design.

• Actively participate in stakeholder validation sessions, presenting and defending content decisions with data-driven insights from UX analysis and user feedback.

• Contribute to the conceptualization and development of conversational design solutions for voice-enabled interfaces and AI-powered chatbots, optimizing user interaction flow.

• Analyze user behavior data and conduct user research to identify opportunities for content iteration and continuous improvement of digital product experiences.

• Manage personal workload autonomously, ensuring timely delivery of high-quality content and adherence to project priorities and deadlines within a remote or hybrid work setting.

📝 Enhancement Note: The responsibilities highlight a blend of strategic planning, content creation, cross-functional collaboration, and analytical thinking. The emphasis on "validations with stakeholders" and "analyzing user behaviors" points to a data-informed approach to content strategy, which is crucial for impactful UX content roles.

🎓 Skills & Qualifications

Education:

Experience:

• Proven experience in UX Writing or Content Design projects, demonstrating a strong understanding of user-centered design principles and content best practices.

• Demonstrable experience in analyzing and comprehending complex projects related to User Experience (UX) design.

• Significant experience in managing interactions, conducting, and validating information with stakeholders, ensuring alignment and buy-in.

Required Skills:

• UX Writing & Content Design: Expertise in crafting effective, user-focused copy for digital interfaces.

• Content Strategy: Ability to define and implement content plans aligned with business and user goals.

• Conversational Design: Experience or aptitude for designing content for chatbots, voice assistants, and AI interfaces.

• Stakeholder Management: Proficiency in engaging with, influencing, and gathering feedback from diverse stakeholders.

• User Experience Analysis: Skills in understanding user needs, behaviors, and pain points through research and data.

• Digital Interface Design: Familiarity with the principles of designing for web and mobile applications.

• Tone and Voice Consistency: Ability to establish and maintain a consistent brand voice across all digital touchpoints.

• English Proficiency: Intermediate level of English is required for regional collaboration and understanding of global best practices.

Preferred Skills:

• Experience working within the banking sector or financial services industry.

• Familiarity with agile development methodologies and cross-functional team workflows.

• Knowledge of SEO principles as they apply to digital content.

• Experience with A/B testing for content optimization.

📝 Enhancement Note: The educational requirements are broad but lean towards communication and language-based disciplines, which are foundational for content roles. The emphasis on "proven experience" and a "portfolio" indicates that practical application and demonstrated success are highly valued over academic credentials alone. The requirement for intermediate English is a significant qualifier for regional collaboration.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A well-curated UX portfolio is mandatory, showcasing direct participation in digital projects demonstrating expertise in UX Writing and Content Design.

• The portfolio should clearly articulate the candidate's role, the challenges faced, the content solutions implemented, and the impact of those solutions on user experience and business objectives.

• Include case studies demonstrating the ability to design clear, simple, and effective content for digital interfaces and conversational channels.

Process Documentation:

• Demonstrate an understanding of content lifecycle management, from ideation and creation to implementation, governance, and iteration.

• Ability to document content guidelines, style guides, and tone-of-voice principles for consistent application across projects.

• Showcase experience in using UX analysis and user feedback to inform and refine content strategies and specific content pieces.

📝 Enhancement Note: The requirement for a portfolio is critical for this role. Applicants should prepare to present tangible examples of their work, focusing on problem-solving, strategic thinking, execution, and measurable results related to user experience and content effectiveness. The portfolio should highlight versatility across different digital product types and interaction methods.

💵 Compensation & Benefits

Salary Range:

• A competitive salary will be offered, benchmarked against industry standards for UX Content Designers and Content Strategists with 2-5 years of experience in Colombia. While a specific range is not provided, candidates can expect compensation competitive within the Colombian tech and digital services market, considering the hybrid work model and the specialized nature of the role.

• Research Methodology: This estimate is based on typical compensation for UX/Content roles in major Colombian cities (Bogotá, Medellín) for mid-level professionals in digital agencies and technology firms, factoring in the current market demand for specialized content skills.

Benefits:

• Competitive Salary: A salary package designed to attract and retain top talent.

• Prepaid Medicine: Comprehensive health coverage beyond standard social security.

• NEORIS Days: Three additional paid days off per year, promoting work-life balance.

• Annual Performance Bonus: A bonus tied to individual and company performance, rewarding achievements.

• Vacation Bonus: Additional compensation for vacation periods, enhancing employee well-being.

• Corporate Tools: Provision of necessary corporate equipment and software to facilitate work.

• Training and Education Platforms: Access to resources for continuous learning and professional development, supporting skill enhancement in UX, content, and emerging technologies.

• Remote/Hybrid Work: Flexible work arrangement, allowing for remote work from Colombia with occasional hybrid collaboration in Bogotá as desired or required by the service.

Working Hours:

• Expected to work approximately 40 hours per week, with flexibility often available in scheduling to accommodate remote work and collaboration across different time zones.

📝 Enhancement Note: The benefits package is robust, emphasizing professional development and work-life balance alongside standard compensation. The mention of "NEORIS Days" and "Annual Performance Bonus" suggests a results-oriented culture that rewards employee contributions. The hybrid model, with remote work from Colombia, offers significant flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting & Digital Transformation Services. NEORIS, now part of EPAM, operates within the IT services and consulting sector, focusing on digital acceleration for large enterprises.

Company Size: NEORIS (part of EPAM) has over 4,000 professionals across 11 countries, indicating a large, multinational organization with diverse capabilities and a significant global footprint. This size suggests opportunities for growth and exposure to a wide range of projects and clients.

Founded: NEORIS has over 20 years of experience, now integrated into EPAM Systems, a well-established global leader in digital transformation services. This history implies a mature organization with established processes and a deep understanding of client needs.

Team Structure:

• The role will be part of a specialized team focused on creating digital experiences, likely within a broader UX or Digital Solutions department.

• The team structure will involve close collaboration with UX/UI designers, product managers, developers, and potentially business analysts and project managers.

Methodology:

• The company emphasizes a multicultural culture that drives innovation, strategy, and high-impact communication. This suggests an environment where diverse perspectives are valued and encouraged.

• Work processes are likely to be agile, with a strong focus on data analysis and insights to inform decision-making, particularly in UX and content strategy.

• Strategies for workflow planning and optimization will be key, especially in delivering complex digital transformation projects for major clients.

• The company's focus on digital acceleration implies a commitment to automation and efficiency practices in service delivery and client solutions.

Company Website: neoris.com

📝 Enhancement Note: NEORIS's integration with EPAM signifies a robust technological backbone and a commitment to cutting-edge digital solutions. The company's long history and global presence suggest stability and extensive client engagement, particularly within enterprise-level digital transformation projects. The emphasis on a multicultural and innovative environment is attractive for professionals seeking dynamic work settings.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Level (2-5 years of experience), suitable for professionals who have moved beyond entry-level tasks and can independently manage core responsibilities, contribute strategically, and begin to mentor others. It represents a solid step towards senior content design or strategy roles.

Reporting Structure: The candidate will likely report to a UX Lead, Design Manager, or a Senior Content Strategist. They will work collaboratively with project teams, and directly with client stakeholders, requiring strong communication and presentation skills to navigate these relationships.

Operations Impact: The UX Content Designer's work directly impacts customer satisfaction, product adoption rates, and operational efficiency within the banking sector. By creating clear, intuitive, and user-friendly digital experiences, this role contributes to reduced customer support costs, increased digital engagement, and ultimately, stronger client relationships and revenue for the company's banking clients.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like conversational AI content, accessibility standards, or UX writing for complex financial products.

• Leadership: Progress to Senior UX Content Designer, UX Content Lead, or Content Strategy Manager roles, overseeing projects and teams, and shaping content vision.

• Cross-functional Development: Transition into related fields such as Product Management, UX Research, or Information Architecture, leveraging a strong foundation in user-centered content.

• Learning & Development: Utilize provided training platforms and potentially pursue certifications in UX, content strategy, or emerging technologies to stay at the forefront of the industry.

📝 Enhancement Note: This role offers a clear path for career progression within the specialized field of UX Content Design and Strategy, especially within a large organization like EPAM/NEORIS. The focus on the banking sector provides an opportunity to gain deep domain expertise, which can be highly valuable in the technology consulting space.

🌐 Work Environment

Office Type: The role is described as remote from Colombia with a "desirable" hybrid modality in Bogotá. This suggests an adaptable work environment that prioritizes flexibility, with the potential for in-person collaboration when beneficial or required.

Office Location(s): While the primary work arrangement is remote within Colombia, the mention of Bogotá as a desirable hybrid location indicates that NEORIS may have a physical presence or collaborative hub there.

Workspace Context:

• The workspace is expected to be collaborative, with frequent interaction with design, product, and technology teams, often facilitated through digital collaboration tools.

• Access to essential operations tools and technology will be provided, supporting content creation, collaboration, and project management.

Work Schedule:

• The standard working hours are approximated at 40 hours per week. Flexibility is implied, particularly for a remote role, allowing professionals to manage their time effectively while meeting project deadlines and collaboration needs. This flexibility is crucial for roles involving deep work and iterative content development.

📝 Enhancement Note: The emphasis on remote work from Colombia with a hybrid option in Bogotá highlights a modern approach to work arrangements, catering to the needs of a dispersed workforce while still allowing for face-to-face interaction. This setup is common in global technology consulting firms aiming to leverage talent worldwide.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess alignment with the core requirements and experience. Be prepared to articulate your role and contributions clearly.

• Technical/Skills Interview: This stage will likely involve a discussion about your UX Writing, Content Design, and Content Strategy experience. Expect questions on how you approach content problems, your process for creating clear and user-centered copy, and your understanding of UX principles.

• Portfolio Presentation: A key part of the process will be presenting specific case studies from your portfolio. Focus on a few impactful projects that demonstrate your problem-solving skills, strategic thinking, execution, and quantifiable results.

• Stakeholder/Cultural Fit Interview: You may meet with potential team leads or stakeholders to assess your collaboration style, communication skills, and how well you align with NEORIS's multicultural and innovative culture. Questions might revolve around handling feedback, working in cross-functional teams, and your approach to challenges.

• Final Interview: Potentially with a hiring manager or senior leader to discuss the role in depth, career growth, and confirm mutual fit.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best represent your skills in UX Writing, Content Design, and Content Strategy, ideally including examples from digital products and conversational interfaces.

• Structure Your Case Studies: For each project, clearly outline: the problem/challenge, your specific role and responsibilities, your process (research, ideation, creation, testing), the solutions you implemented (with content examples), and the outcomes/impact (metrics if available).

• Highlight Impact: Quantify results whenever possible (e.g., improved conversion rates, reduced support tickets, increased task completion). If metrics are unavailable, explain the qualitative impact on user experience.

• Showcase Versatility: Demonstrate your ability to adapt tone, voice, and style for different audiences and product types, especially within the financial sector if possible.

• Prepare for Discussion: Be ready to discuss your design rationale, challenges encountered, and how you would approach similar problems in the future.

Challenge Preparation:

• Be prepared for potential small exercises or case studies during interviews, perhaps involving writing microcopy for a given scenario or outlining a content strategy for a feature.

• Focus on demonstrating clarity, conciseness, user-centricity, and strategic thinking in any practical exercises.

• Practice articulating your thought process clearly and efficiently, as time management is often a factor in these exercises.

📝 Enhancement Note: The interview process heavily emphasizes the portfolio. Candidates must be prepared to not just show their work but to deeply explain their strategic thinking and process behind each piece. The role's connection to the banking sector means understanding compliance and clarity in regulated environments might be a plus.

🛠 Tools & Technology Stack

Primary Tools:

• Content Management Systems (CMS): Familiarity with various CMS platforms used for managing digital content.

• Collaboration Tools: Proficiency in tools like Slack, Microsoft Teams, Jira, Confluence for team communication, project tracking, and documentation.

• Design & Prototyping Tools: Experience working with or understanding content within tools like Figma, Sketch, Adobe XD for collaboration with designers.

• Word Processing & Documentation Software: Advanced skills in Microsoft Word, Google Docs for content creation and editing.

Analytics & Reporting:

• Web Analytics Platforms: Experience with tools like Google Analytics, Adobe Analytics to understand user behavior and content performance.

• User Feedback Tools: Familiarity with platforms for collecting and analyzing user feedback (e.g., surveys, heatmaps, session recordings).

• A/B Testing Tools: Experience using tools to test content variations and optimize performance.

CRM & Automation:

• While not directly a CRM role, understanding how content fits into the customer journey and interacts with CRM data can be beneficial.

• Familiarity with any content automation or personalization tools would be an advantage.

📝 Enhancement Note: While specific tools aren't listed, the role implies a need for proficiency in standard digital content creation, collaboration, and analysis tools. Candidates should be ready to discuss their experience with any tools relevant to UX content creation, strategy, and performance measurement.

👥 Team Culture & Values

Operations Values:

• Innovation: A drive to find new and better ways to create user experiences through content, embracing new technologies like AI.

• Customer Centricity: A deep commitment to understanding and serving user needs, ensuring content is always clear, helpful, and relevant.

• Excellence: Striving for high-quality, polished content that upholds brand standards and contributes significantly to project success.

• Collaboration: Valuing teamwork and open communication, working effectively with diverse teams to achieve shared goals.

• Agility: Adapting quickly to changing project requirements and market dynamics, embracing iterative development and continuous improvement.

Collaboration Style:

• Cross-functional Integration: Expect a highly collaborative environment where content designers work hand-in-hand with UX/UI designers, product managers, developers, and business stakeholders.

• Feedback-Driven: An open culture for giving and receiving constructive feedback on content and strategy to foster continuous improvement.

• Knowledge Sharing: Encouraging the sharing of best practices, insights, and learnings to elevate the team's collective expertise.

📝 Enhancement Note: NEORIS's emphasis on a multicultural environment and innovation suggests a dynamic and inclusive team culture. Professionals who thrive in collaborative settings, value continuous learning, and are passionate about user-centered design will likely find this environment appealing.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating complex business requirements and technical constraints into clear, user-friendly content.

• Maintaining Consistency Across Digital Ecosystems: Ensuring a unified voice, tone, and messaging across a wide range of digital products and platforms, especially in a large enterprise like a bank.

• Adapting to Evolving Technologies: Staying current with advancements in AI, conversational interfaces, and other emerging technologies to create future-proof content experiences.

• Working with Diverse Stakeholders: Navigating differing opinions and priorities among various stakeholders to gain consensus on content decisions.

Learning & Development Opportunities:

• Skill Advancement: Opportunities to hone skills in UX Writing, Content Strategy, Conversational Design, and potentially UX Research.

• Industry Exposure: Working with large clients in the banking sector provides deep domain knowledge and exposure to complex business challenges.

• Mentorship: Potential to learn from experienced designers and strategists within NEORIS/EPAM.

• Training Platforms: Access to extensive online learning resources and courses to continuously upskill in relevant areas.

📝 Enhancement Note: The challenges presented are typical for senior content roles in large organizations and specific industries. Successfully navigating these challenges will be key to growth and demonstrating value within the company.

💡 Interview Preparation

Strategy Questions:

• Be prepared to discuss your approach to developing a content strategy for a new digital product or feature, particularly within the financial services domain. Emphasize how you align content with business objectives and user needs.

• Expect questions on how you handle stakeholder management and disagreements regarding content. Prepare examples of how you've used data or UX principles to justify your recommendations and achieve buy-in.

• Discuss how you ensure clarity, conciseness, and consistency in your content. Be ready to provide examples of your writing and explain your process for editing and refining copy.

Company & Culture Questions:

• Research NEORIS (and EPAM) to understand their mission, values, and recent projects, especially in digital transformation and the banking sector.

• Be ready to discuss how your personal values and work style align with NEORIS's emphasis on innovation, multiculturalism, and collaboration.

Portfolio Presentation Strategy:

• Select projects that best showcase your UX Writing and Content Design skills, focusing on impact and your strategic contribution.

• Structure your presentation clearly: problem, your role, process, solution (with content examples), and results.

• Be ready to discuss your rationale behind specific content choices and how you've used UX analysis to inform your decisions.

• Practice delivering your presentation concisely and engagingly, allowing time for Q&A.

📝 Enhancement Note: The interview process is designed to assess not only your technical skills in content design but also your strategic thinking, collaboration abilities, and cultural fit. A strong portfolio presentation is paramount.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the NEORIS careers portal.

• Portfolio Customization: Ensure your CV highlights relevant experience in UX Writing, Content Design, and Content Strategy. Tailor your resume to emphasize achievements in digital products and any experience within regulated industries like banking.

• Portfolio Preparation: Select and polish 3-5 of your strongest UX/Content Design case studies. Focus on projects that demonstrate your process, strategic thinking, and impact. Ensure your portfolio is easily accessible (e.g., a personal website, PDF, or dedicated platform).

• Interview Practice: Rehearse articulating your portfolio projects, common UX content challenges, and your approach to stakeholder management. Practice answering behavioral questions related to collaboration and problem-solving.

• Company Research: Familiarize yourself with NEORIS and EPAM's services, values, and recent work, particularly in digital transformation for the financial sector. Understand their approach to innovation and user-centric design.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---