Lead UX Designer - Figma - Chennai

📍 Job Overview

Job Title: Lead UX Designer - Figma - Chennai

Company: UPS

Location: Chennai, India

Job Type: FULL_TIME

Category: Design & Technology Operations

Date Posted: May 15, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end systems life cycle management for applications, encompassing analysis, technical requirements, design, coding, testing, and implementation, ensuring on-time and within-budget delivery.

• Drive component and data architecture design, technology planning, and rigorous testing for Applications Development (AD) initiatives to precisely meet business requirements and maintain compliance standards.

• Spearhead AD project activities and complex integrations, fostering effective communication and objective achievement within project teams.

• Champion the research and integration of emerging technologies to maintain a competitive edge and drive innovation.

• Provide expert knowledge, guidance, and support for applications' development, seamless integration, and ongoing maintenance.

📝 Enhancement Note: This role is positioned as a Lead UX Designer with a strong emphasis on technical systems management within a large, established logistics organization (UPS). While titled "UX Designer," the core responsibilities lean heavily into technical leadership, system architecture, and project management within the applications development lifecycle, suggesting a hybrid role where UX principles are applied within a broader systems engineering and development framework. The mention of "Figma" as a key technology, alongside broader systems design and architecture responsibilities, indicates a need for a candidate who can bridge user-centric design thinking with robust technical execution in a corporate technology environment. The "Chennai" location in India, for a US-based company like UPS, implies a significant global technology hub role.

📈 Primary Responsibilities

• Lead comprehensive systems analysis and detailed design for new and existing applications, ensuring alignment with business objectives and user experience best practices.

• Oversee the design and development of robust applications, ensuring scalability, maintainability, and adherence to technical standards and UX principles.

• Develop and ensure the creation of comprehensive application documentation, including technical specifications, user guides, and architectural diagrams.

• Define and produce seamless integration builds for various systems and platforms, ensuring data integrity and functional consistency.

• Monitor and research emerging technology trends, evaluating their potential impact and suitability for integration into UPS's technology stack, with a focus on enhancing user experience and operational efficiency.

• Lead the maintenance and support of applications, ensuring high availability, performance, and timely resolution of issues, while incorporating user feedback for continuous improvement.

📝 Enhancement Note: The responsibilities listed are highly technical and management-oriented, aligning with a Lead role in application development and systems architecture rather than a pure UX design function. The emphasis on "systems life cycle management," "component and data architecture design," and "integration builds" points to a need for deep technical understanding and leadership in software engineering, with UX principles informing the design process. The inclusion of "Figma" suggests a focus on modern design tooling for UI/UX, but the overall scope is broader than typical UX design roles.

🎓 Skills & Qualifications

Education:

Experience:

• 5-10 years of progressive experience in application development, systems analysis, and design.

• Proven experience leading technical projects and development teams through the full systems life cycle.

Required Skills:

• Figma Proficiency: Expert-level command of Figma for UI/UX design, prototyping, and collaborative design workflows.

• Systems Analysis & Design: Deep understanding of systems analysis methodologies, architectural patterns, and design principles.

• Application Development Lifecycle: Comprehensive knowledge of the full software development lifecycle (SDLC), including Agile and Waterfall methodologies.

• Data Architecture: Experience in designing and managing data models, database structures, and data flow within applications.

• Technical Requirements Gathering: Ability to translate business needs into detailed technical requirements and user stories.

• Integration Technologies: Familiarity with various integration methods and technologies (APIs, middleware, ETL).

• Leadership & Mentorship: Proven ability to lead junior team members, provide technical guidance, and foster professional growth.

• Stakeholder Collaboration: Excellent communication and interpersonal skills to effectively collaborate with business stakeholders, product managers, and engineering teams.

Preferred Skills:

• Experience with other design and prototyping tools (e.g., Sketch, Adobe Creative Suite).

• Familiarity with user research methodologies and usability testing.

• Knowledge of cloud platforms (AWS, Azure, GCP) and their implications for application architecture.

• Experience in the logistics or supply chain industry.

• Understanding of DevOps principles and CI/CD pipelines.

📝 Enhancement Note: The "Experience Level" is inferred as 5-10 years based on the "Lead" title and the breadth of responsibilities, which typically require significant prior experience. The skills list is curated to reflect the blend of UX design tools (Figma) with core technical and architectural responsibilities crucial for a lead position in a large enterprise like UPS. The "Preferred Skills" add depth for candidates who can bring broader expertise.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies in Figma: Showcase detailed case studies of complex UX/UI design projects executed primarily in Figma, highlighting problem definition, design process, user flows, wireframes, interactive prototypes, and final UI designs.

• Systems Integration Examples: Include examples of projects where you've contributed to or led the integration of different systems or applications, demonstrating an understanding of data flow, API interactions, and technical constraints.

• Process Optimization Documentation: Present documentation or case studies that illustrate how your design and systems thinking have led to significant process improvements, increased efficiency, or enhanced user satisfaction within a technical context.

• Cross-Functional Collaboration: Provide evidence of how you've effectively collaborated with development teams, product managers, and business stakeholders, detailing your role in bridging communication gaps and ensuring shared understanding throughout the project lifecycle.

Process Documentation:

• Demonstrate experience in documenting complex technical processes, system architectures, and user workflows.

• Ability to create clear and concise technical specifications, design guidelines, and training materials.

• Experience in utilizing documentation tools and platforms to maintain an organized and accessible knowledge base for applications and systems.

📝 Enhancement Note: Given the hybrid nature of this role, the portfolio requirements emphasize not just design artifacts but also evidence of systems thinking, integration understanding, and process optimization, all supported by Figma expertise. This is crucial for a "Lead" position in a large enterprise where technical depth and project leadership are as important as design craft.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage for employees and eligible dependents.

• Retirement Savings Plan: Contributions to a provident fund or similar retirement savings scheme.

• Paid Time Off: Generous vacation days, sick leave, and public holidays.

• Life Insurance: Company-provided life insurance coverage.

• Professional Development: Opportunities for training, certifications, and attending industry conferences.

• Employee Assistance Program (EAP): Support services for personal and work-related challenges.

• Performance Bonuses: Potential for annual bonuses based on individual and company performance.

Working Hours:

• Standard full-time work hours are typically 40 hours per week, Monday through Friday. Flexibility may be available depending on project needs and team collaboration requirements, with potential for occasional overtime during critical project phases.

📝 Enhancement Note: Salary estimation is based on research for senior/lead UX design roles in Chennai, India, factoring in the company's global standing and the role's technical leadership component. Benefits are typical for large multinational corporations operating in India.

🎯 Team & Company Context

🏢 Company Culture

Industry: Logistics and Transportation. UPS is a global leader in package delivery, supply chain management, and freight forwarding, operating in over 220 countries and territories. This industry context means a strong focus on efficiency, reliability, and data-driven decision-making.

Company Size: Fortune Global 500 company. This indicates a large, established, and complex organizational structure with significant resources and a global presence. For operations professionals, this means potential for structured career paths, access to advanced technologies, and a need to navigate corporate processes.

Founded: 1907. UPS has a long history, suggesting a stable and mature organization with well-established operational processes and a deep understanding of its market.

Team Structure:

• Operations Team: Likely part of a larger IT or Technology department, focusing on application development and systems management. The team may be structured around specific product lines, functional areas, or technology platforms.

• Reporting Structure: This Lead role will likely report to an IT Manager or Director of Applications Development, with direct oversight of junior designers and cross-functional collaboration with project managers, business analysts, and development teams.

• Cross-Functional Collaboration: The role necessitates close collaboration with various departments, including Engineering, Product Management, Marketing (for user-facing applications), and Operations (for logistics-specific systems), to ensure cohesive product development and seamless integration.

Methodology:

• Data-Driven Design: Emphasis on using data analytics, user feedback, and performance metrics to inform design decisions and measure impact.

• Agile Development: Likely follows Agile or hybrid Agile methodologies for software development, emphasizing iterative design, rapid prototyping, and continuous feedback loops.

• Process Optimization: A core focus on identifying inefficiencies, streamlining workflows, and implementing solutions that enhance both user experience and operational effectiveness within the logistics domain.

Company Website: https://www.ups.com/

📝 Enhancement Note: The company context is crucial for understanding the scale, stability, and operational focus of UPS. The "Lead UX Designer" title, within this context, suggests a role that balances user advocacy with the pragmatic demands of a large-scale logistics enterprise, requiring a blend of design expertise and technical leadership.

📈 Career & Growth Analysis

Operations Career Level: This role represents a significant step into technical leadership within the UX and Applications Development space. As a "Lead," the individual is expected to not only execute design and development tasks but also to guide technical strategy, mentor junior team members, and influence project direction. This position is a critical juncture for individuals aiming for senior management or specialized technical architect roles within IT.

Reporting Structure:

• Typically reports to a Director of Applications Development or a Senior Manager overseeing design and development functions.

• Will have direct or indirect leadership responsibilities for a team of UX designers, UI developers, or technical analysts.

Operations Impact:

Growth Opportunities:

• Technical Specialization: Deepen expertise in advanced UX research, interaction design, data visualization, or specific platform technologies.

• Management Track: Progress into roles like UX Manager, Director of Product Design, or Head of Applications Development, with increased responsibility for strategy, team management, and budget oversight.

• Cross-Functional Leadership: Move into broader product management or program management roles, leveraging design and technical expertise to drive strategic initiatives across the organization.

• Industry Expertise: Develop specialized knowledge in logistics technology, enabling future roles focused on innovation within the supply chain and transportation sectors.

📝 Enhancement Note: The growth analysis is tailored to a lead technology role within a large corporation, emphasizing both vertical career progression (management) and horizontal development (specialization, cross-functional impact). The "Operations Impact" is framed within the context of UPS's core business.

🌐 Work Environment

Office Type: On-site. This role is based in a UPS office location, indicating a traditional work environment that fosters in-person collaboration and team cohesion.

Office Location(s): Chennai, India. This location serves as a key technology hub for UPS's global operations, offering a dynamic work environment with access to a diverse pool of talent.

Workspace Context:

• Collaborative Environment: The office setting is designed to facilitate teamwork, brainstorming sessions, and direct interaction with colleagues across different departments. Expect shared workspaces, meeting rooms equipped for presentations, and opportunities for spontaneous knowledge sharing.

• Technology & Tools: Access to UPS's standard technology stack, including high-performance workstations, reliable network infrastructure, and access to enterprise-level design and development software, including Figma.

• Team Interaction: Regular opportunities for direct engagement with design peers, development teams, product managers, and other stakeholders, promoting a culture of shared ownership and collective problem-solving.

Work Schedule:

• The expected work schedule is full-time, typically aligned with standard business hours in India (IST). While the role is on-site, UPS often provides a degree of flexibility in start and end times, contingent upon project demands and team coordination. The emphasis is on achieving project milestones and deliverables reliably.

📝 Enhancement Note: The description of the work environment focuses on the on-site nature, the specific location's role as a tech hub, and the typical collaborative and tech-enabled workspace expected in a large enterprise like UPS.

📄 Application & Portfolio Review Process

Interview Process:

• Screening Call: Initial discussion with an HR representative or recruiter to assess basic qualifications, cultural fit, and salary expectations.

• Technical Interview (Figma Focus): In-depth discussion and practical exercise focusing on Figma proficiency, design thinking, and ability to translate requirements into visual designs. This may involve a live design challenge or review of previous work.

• Systems & Architecture Interview: Technical interview focusing on systems analysis, data architecture, integration experience, and understanding of the full systems life cycle. This will assess your ability to lead technical aspects of application development.

• Portfolio Presentation: A dedicated session where you present 2-3 key case studies from your portfolio, explaining your role, process, challenges, and the impact of your work. Expect questions on how you've applied design principles within technical constraints.

• Team/Manager Interview: Discussion with the hiring manager and potential team members to evaluate leadership potential, collaboration style, problem-solving approach, and alignment with UPS's culture and values.

• Final Interview: May involve senior leadership or a broader panel to make a final decision.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your Figma expertise, leadership capabilities, and experience with systems thinking or integration. Prioritize projects that align with the responsibilities outlined in the job description.

• Structure Your Narrative: For each case study, clearly articulate the problem, your specific role and contributions, the design process (emphasizing Figma usage), technical challenges overcome, solutions implemented, and measurable outcomes (e.g., improved conversion rates, reduced support tickets, enhanced efficiency).

• Highlight Leadership: Emphasize instances where you led design efforts, mentored junior designers, or effectively collaborated with cross-functional teams. Quantify your impact wherever possible.

• Demonstrate Technical Acumen: Be prepared to discuss the technical feasibility of your designs, your understanding of system architecture, and how you've worked with developers to bring designs to life.

• Prepare for Figma Deep Dive: Be ready to demonstrate your Figma skills live or walk through specific complex features, components, or workflows you've utilized.

Challenge Preparation:

• Design Challenge: Expect a timed design exercise (likely using Figma) requiring you to solve a specific problem within the logistics domain or a related area. Focus on your process, rationale, and ability to deliver a well-reasoned solution quickly.

• System Design Scenario: You might be presented with a scenario requiring you to outline a high-level system architecture or integration approach, demonstrating your understanding of technical constraints and best practices.

📝 Enhancement Note: The interview process and portfolio review advice are tailored to the specific requirements of a Lead UX Designer role at UPS, emphasizing both design craft with Figma and technical leadership in systems development and integration.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: As the central design tool, proficiency in its advanced features, collaboration capabilities, component systems, and prototyping functionalities is paramount.

• Project Management Software: Experience with tools like Jira, Asana, Trello, or similar for task management, sprint planning, and workflow tracking.

• Collaboration Platforms: Tools such as Microsoft Teams, Slack, or Google Workspace for day-to-day communication and team collaboration.

Analytics & Reporting:

• Analytics Platforms: Familiarity with web and application analytics tools (e.g., Google Analytics, Adobe Analytics, Mixpanel) to understand user behavior and measure design impact.

• Data Visualization Tools: Experience with tools like Tableau, Power BI, or in-Figma analytics integrations to interpret data and present insights effectively.

CRM & Automation:

• CRM Systems: While not a primary focus, understanding how user-facing applications interact with CRM systems (e.g., Salesforce) can be beneficial.

• Integration Tools: Exposure to API documentation, understanding of RESTful services, and familiarity with how applications integrate with backend systems and databases.

📝 Enhancement Note: This section highlights Figma as the core tool, alongside essential enterprise-level project management, collaboration, and analytics tools relevant to a large organization like UPS. The inclusion of CRM and integration tools reflects the broader systems context of the role.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving the needs of both internal UPS employees and external customers through thoughtful design and reliable systems.

• Integrity: Upholding the highest ethical standards in all aspects of design, development, and data handling, crucial for a company handling sensitive logistics information.

• Innovation: Encouraging creative problem-solving and the exploration of new technologies to enhance user experiences and operational efficiency.

• Teamwork: Fostering a collaborative environment where diverse perspectives are valued, and collective success is prioritized over individual achievement.

• Efficiency: A drive to optimize processes, reduce waste, and deliver solutions that are both effective and resource-conscious, reflecting UPS's core business.

Collaboration Style:

• Cross-Functional Integration: The team culture likely promotes strong partnerships with engineering, product management, and business stakeholders, ensuring that design decisions are well-informed and technically feasible.

• Feedback-Driven: An open culture for constructive feedback on designs and technical approaches, encouraging continuous improvement and shared learning.

• Results-Oriented: A focus on delivering tangible outcomes and measurable improvements that directly benefit the business and its users.

📝 Enhancement Note: The culture and values are inferred based on UPS's standing as a major global corporation and the nature of the logistics industry, emphasizing reliability, customer-centricity, and efficiency, alongside typical tech team values of collaboration and innovation.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing UX with Enterprise Needs: Navigating the complexities of a large enterprise like UPS, where user experience must be balanced with stringent security, scalability, and existing system constraints.

• Integrating New Technologies: Successfully introducing and integrating innovative design tools and methodologies (like advanced Figma features) into established corporate workflows.

• Global Scale Impact: Designing solutions that cater to a diverse global user base with varying needs, technical capabilities, and cultural contexts.

• Cross-Departmental Alignment: Ensuring consistent design vision and technical execution across multiple projects and departments with potentially competing priorities.

Learning & Development Opportunities:

• Advanced Figma Training: Opportunities to master advanced features, plugins, and collaborative workflows within Figma, potentially becoming a Fignal expert within the organization.

• Logistics Technology Specialization: Gaining deep domain knowledge in supply chain, shipping, and logistics technology, which can lead to specialized roles within UPS or the industry.

• Leadership Development Programs: Access to UPS's internal leadership training and development programs to hone management and strategic planning skills.

• Exposure to Enterprise Architecture: Understanding and contributing to UPS's broader enterprise architecture, providing a holistic view of technology strategy.

📝 Enhancement Note: Challenges and growth opportunities are framed within the context of a lead role at a large, established company in the logistics sector, focusing on scale, integration, and leadership development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to advocate for a user-centered design decision that conflicted with business requirements or technical limitations. How did you approach it, and what was the outcome?" (Focus: Persuasion, problem-solving, Figma application)

• "Walk us through a complex system integration project you were involved in. What was your role, what were the key technical challenges, and how did your design contribute to its success?" (Focus: Systems thinking, integration, technical collaboration)

• "How do you ensure consistency and scalability in your designs when working with large component libraries in Figma across multiple projects?" (Focus: Figma best practices, design systems, scalability)

Company & Culture Questions:

• "What do you know about UPS's operations and how do you see UX design contributing to efficiency and customer satisfaction in the logistics industry?" (Focus: Industry knowledge, strategic thinking)

• "How do you approach mentoring junior designers and contributing to the overall growth of a design team within a large corporate structure?" (Focus: Leadership, teamwork, culture fit)

Portfolio Presentation Strategy:

• Start with Impact: Begin each case study by stating the core problem and the measurable impact you achieved.

• Detail Your Figma Process: Clearly explain how you used Figma's features (components, auto-layout, prototyping, collaboration tools) to solve design challenges and facilitate teamwork.

• Show, Don't Just Tell: Use visuals effectively. Walk through your wireframes, user flows, prototypes, and final UI designs, explaining your design rationale at each step.

• Quantify Results: Whenever possible, present metrics demonstrating the success of your projects (e.g., increased user engagement, reduced task completion time, improved conversion rates).

• Address Technical Collaboration: Be ready to discuss how you worked with developers, what challenges arose, and how you ensured successful implementation.

📝 Enhancement Note: Interview questions are crafted to probe the candidate's Figma expertise, leadership capabilities, understanding of systems design, and ability to apply these skills within the context of UPS and the logistics industry.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday portal link.

• Tailor Your Resume: Highlight your experience with Figma, systems analysis, application design, and any leadership roles. Quantify achievements with numbers and metrics relevant to efficiency and user satisfaction.

• Craft Your Portfolio: Curate 2-3 strong case studies showcasing your Figma skills, problem-solving process, and impact on user experience and/or system efficiency. Ensure it demonstrates your ability to lead and collaborate.

• Prepare for Technical Deep Dives: Review common UX challenges in logistics, practice articulating your design process, and be ready to demonstrate advanced Figma techniques.

• Research UPS: Understand UPS's business, its global reach, and its commitment to technology and innovation. Consider how your skills can contribute to their mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---