VP – Communications Manager - Senior Graphic Designer – CCB Communications, Consumer Banking

📍 Job Overview

Job Title: VP – Communications Manager - Senior Graphic Designer – CCB Communications, Consumer Banking

Company: JPMorgan Chase & Co.

Location: Columbus, Ohio, United States

Job Type: Full time

Category: Marketing & Communications Operations / Creative Operations

Date Posted: April 14, 2026

Experience Level: 10+ years

Remote Status: On-site

🚀 Role Summary

• Drive the visual expression of strategy, priorities, and narratives for Consumer & Community Banking (CCB) Communications through high-impact executive presentations and scalable internal communications.

• Own and evolve the internal visual identity and brand system for CCB Communications, ensuring clarity, consistency, and executive-level polish across all internal touchpoints.

• Act as a trusted creative advisor and senior brand steward, translating complex strategies and data into clear, persuasive visual stories for senior audiences.

• Collaborate with content automation groups to operationalize visual assets, enabling scale and efficiency in multimedia and design for internal communications.

📝 Enhancement Note: This role is positioned within a "Multimedia Center of Excellence" (MMCoE), indicating a focus on standardizing and optimizing creative outputs for internal communications. While the title is "Communications Manager - Senior Graphic Designer," the responsibilities lean heavily into operations and strategic design leadership within a corporate communications function, aligning it with operations roles focused on efficiency and consistent brand delivery.

📈 Primary Responsibilities

• Design and shape presentations for high-stakes leadership forums, strategic reviews, and internal/external-facing events, ensuring strategic alignment and visual impact.

• Define and maintain robust visual frameworks, templates, and design principles that enable scalable, repeatable, and consistently high-quality internal communications.

• Partner closely with senior communications leaders and business executives to translate intricate strategies, priorities, and complex data into clear, compelling executive narratives.

• Serve as a senior, trusted advisor on presentation strategy, visual storytelling techniques, and executive-level design judgment, influencing communication approaches.

• Collaborate actively with content automation groups to version and operationalize visual assets across various lines of business and functions, driving efficiency and scale in multimedia design.

• Ensure all visual systems and assets are designed for flexibility, automation, and reuse while rigorously upholding quality and brand integrity.

• Oversee presentation and visual design efforts from initial concept through final delivery, guaranteeing alignment with communications objectives, business priorities, and overarching brand standards.

• Act as a senior brand and design steward within CCB Communications, ensuring strict adherence to JPMorgan Chase brand guidelines and visual identity standards.

• Proactively anticipate executive and organizational needs, identifying opportunities to enhance clarity, consistency, and overall impact across all internal communications initiatives.

• Contribute significantly to the evolution of executive presentation, internal brand, and visual storytelling practices within the MMCoE, including the evaluation and adoption of new tools, templates, and best practices.

📝 Enhancement Note: The responsibilities emphasize a blend of hands-on design execution and strategic operational oversight. The focus on "content automation," "operationalize visual assets," and "scale and efficiency" clearly places this role within an operations framework, specifically in creative operations or marketing operations focused on internal communications.

🎓 Skills & Qualifications

Education: Bachelor’s degree in graphic design, communications, or a related field is preferred.

Experience: 10+ years of professional design experience in an agency or corporate communications environment, with substantial experience supporting senior executive audiences.

Required Skills:

• Demonstrated mastery of executive presentation design, evidenced by a portfolio showcasing high-stakes leadership, strategic, and internal/external-facing presentations.

• Proven experience in owning or evolving an internal visual identity or brand system within a complex organizational structure.

• Strong command of narrative structure, information hierarchy, and executive-level visual judgment.

• Demonstrated ability to design for both bespoke executive moments and scalable, system-driven communications.

• High proficiency in Microsoft PowerPoint as a primary presentation design tool.

• Demonstrated mastery of Adobe Creative Suite, including Illustrator and Photoshop.

• Exceptional visual design skills encompassing layout, typography, composition, and color usage.

• Strong executive communication skills with the ability to influence, advise, and build credibility with senior stakeholders.

• Proven ability to manage complex workstreams and competing priorities across multiple teams and initiatives.

• Excellent interpersonal and collaboration skills, with comfort operating in ambiguity and high-visibility environments.

Preferred Skills:

• Experience in financial services, technology, or highly regulated environments is strongly preferred.

• Experience partnering with automation, platform, or enablement teams to scale creative or communications outputs.

• Familiarity with digital, UX/UI, responsive design, and motion concepts is a plus.

• Experience with After Effects or Premiere.

📝 Enhancement Note: The emphasis on "10+ years of professional design experience" and "mastery of executive presentation design" points to a senior-level role. The requirement for proficiency in PowerPoint and Adobe Creative Suite, alongside skills in narrative structure and information hierarchy, are critical for success in this operations-focused design leadership position.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a minimum of 10 years of professional design experience, with a significant emphasis on high-stakes executive presentations.

• Demonstrations of owning or evolving internal visual identity and brand systems within complex organizational structures.

• Case studies detailing how complex strategies and data were translated into clear, compelling visual narratives for senior audiences.

• Examples of designing for both bespoke, high-visibility executive moments and scalable, system-driven communication outputs.

Process Documentation:

• Examples of defined visual frameworks, templates, and design principles that enable scalable and repeatable communication outputs.

• Documentation or case studies illustrating collaboration with automation or enablement teams to scale creative or communication outputs.

• Evidence of managing complex workstreams and competing priorities across multiple teams and initiatives, showcasing project management and operational efficiency.

• Demonstrations of how brand guidelines and visual identity standards were maintained and evolved within a corporate context.

📝 Enhancement Note: For a role of this seniority and focus on operational efficiency in creative output, a portfolio is paramount. It must not only showcase design excellence but also strategic thinking around brand systems, scalability, and collaboration with automation efforts.

💵 Compensation & Benefits

Salary Range: $123,500 - $185,000 per year. (This range is based on industry benchmarks for a VP-level Senior Graphic Designer with 10+ years of experience in a major metropolitan area like Columbus, Ohio, considering the financial services industry and the specific responsibilities outlined. JPMorgan Chase & Co. offers competitive compensation, which may include base salary, incentive compensation, and equity, detailed below.)

Benefits:

• Comprehensive health care coverage.

• Retirement savings plan.

• Backup childcare services.

• Tuition reimbursement programs.

• Mental health support resources.

• Financial coaching services.

• Incentive compensation (potential for cash and/or forfeitable equity).

Working Hours: 40 hours per week.

(While standard working hours are 40 per week, the nature of executive communications and high-stakes presentations may require flexibility and occasional extended hours to meet critical deadlines.)

📝 Enhancement Note: The provided salary range is an estimate based on industry data for a VP-level role with extensive experience in a major financial institution. The specific salary within this range will depend on the candidate's precise experience, skills, and performance during the interview process. The benefits package is extensive, reflecting JPMorgan Chase's commitment to employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. JPMorgan Chase & Co. is a global leader, providing a wide array of financial products and services to consumers, small businesses, and large corporations. The Consumer & Community Banking (CCB) division serves a significant portion of the US population and small businesses.

Company Size: Large Enterprise (JPMorgan Chase & Co. is a global financial institution with tens of thousands of employees worldwide). This scale implies complex internal structures, established processes, and a high volume of communication needs.

Founded: 2000 (through the merger of Chase Manhattan Corporation and J.P. Morgan & Co.). The company has a long history rooted in financial innovation and client service.

Team Structure:

• The role is part of the CCB Communications team, specifically within the Multimedia Center of Excellence (MMCoE). This suggests a specialized, centralized function dedicated to enhancing the quality and efficiency of visual and multimedia communications.

• The MMCoE likely comprises designers, content strategists, and potentially automation specialists who support broader CCB Communications and business leaders.

Methodology:

• Data-Driven Strategy: The role requires translating complex data and strategies into clear visual narratives, implying a need to understand and present data effectively.

• Process Optimization: A core function is to define and evolve visual frameworks, templates, and design principles for scalability, automation, and efficiency, indicating a strong focus on process improvement and operational excellence.

• Automation & Enablement: Collaboration with content automation groups highlights a strategic approach to leveraging technology for efficient and consistent creative output.

Company Website: https://www.jpmorganchase.com/

📝 Enhancement Note: Operating within a large financial institution like JPMorgan Chase requires adherence to strict brand guidelines, robust security protocols, and a high degree of professionalism. The MMCoE structure suggests a move towards centralized, operationally efficient creative services within a large, complex organization.

📈 Career & Growth Analysis

Operations Career Level: This is a VP-level position, signifying a senior leadership role within the creative operations and communications function. It demands not only design expertise but also strategic thinking, advisory capabilities, and the ability to influence senior stakeholders.

Reporting Structure: The role reports into the CCB Communications leadership within the Multimedia Center of Excellence (MMCoE). Direct collaboration will occur with senior communications leaders and business executives across CCB.

Operations Impact: The primary impact is on the clarity, consistency, and effectiveness of internal communications, particularly for executive audiences. By elevating presentation quality and brand cohesion, this role directly supports strategic alignment, stakeholder engagement, and the overall reputation of CCB Communications.

Growth Opportunities:

• Leadership Development: Potential to lead design initiatives, mentor junior designers, and influence the strategic direction of internal visual communications within CCB.

• Specialization Advancement: Deepen expertise in executive presentation design, visual systems thinking, and creative operations within the financial services sector.

• Cross-Functional Influence: Expand influence across various business units and functions by improving their communication outputs, potentially leading to broader roles in corporate communications, brand management, or GTM strategy enablement.

• Process Improvement Leadership: Opportunity to drive significant improvements in creative production workflows and automation, contributing to the operational maturity of the MMCoE.

📝 Enhancement Note: This role offers significant growth potential for a design professional looking to transition into or deepen their expertise in creative operations and strategic communications leadership within a large, influential organization. The emphasis on process and scalability points towards a career path increasingly focused on operational strategy.

🌐 Work Environment

Office Type: On-site. The role requires being present in the Columbus, Ohio office.

Office Location(s): 1111 Polaris Pkwy, Columbus, OH 43240. This is a significant corporate campus, likely offering extensive amenities and a professional work environment.

Workspace Context:

• The role is part of the CCB Multimedia Center of Excellence (MMCoE), suggesting a dedicated team environment focused on creative production and innovation.

• Access to industry-standard design software and hardware is expected.

• The environment likely fosters collaboration with communications professionals, business leaders, and potentially technology/automation teams.

• A high-visibility role within an executive communications function means working closely with senior leadership, demanding professionalism and discretion.

Work Schedule: Standard 40-hour work week, with the expectation of flexibility to meet critical deadlines for executive presentations and high-stakes events, which is common in corporate communications and design roles supporting senior leadership.

📝 Enhancement Note: The on-site requirement in Columbus suggests a preference for in-person collaboration, team synergy, and direct interaction with key stakeholders within a major corporate hub.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter review of application and resume, focusing on years of experience and core skill alignment.

• Portfolio Presentation: A critical stage where candidates will present their design portfolio, detailing specific projects, their role, design process, and outcomes. Expect to discuss executive presentation design, brand system evolution, and problem-solving approaches.

• Skills Assessment: Potential for a design exercise or case study focusing on translating complex information into a visual narrative or refining an existing presentation.

• Stakeholder Interviews: Meetings with senior communications leaders and potentially business executives to assess strategic thinking, communication style, collaborative abilities, and cultural fit.

• Behavioral & Situational Questions: Questions will probe problem-solving skills, ability to manage ambiguity, leadership potential, and cross-functional collaboration experience.

Portfolio Review Tips:

• Curate Strategically: Showcase 3-5 of your strongest projects that directly align with executive presentation design, brand system development, and visual storytelling for complex information.

• Narrative is Key: For each project, clearly articulate the business challenge, your specific role and process, the design solutions implemented, and the measurable impact or outcome. Use the STAR method (Situation, Task, Action, Result).

• Highlight Operations: Emphasize how your work contributed to efficiency, scalability, consistency, or automation. If you developed templates, frameworks, or guidelines, showcase them and explain their operational benefit.

• Demonstrate Tool Proficiency: Be ready to discuss your expertise in PowerPoint, Adobe Creative Suite, and any other relevant tools, explaining how you leverage them to achieve strategic communication goals.

• Executive Polish: Ensure your presentation of the portfolio itself is polished, professional, and visually compelling, mirroring the quality expected in the role.

Challenge Preparation:

• Translate Complexity: Practice taking a dense piece of information (e.g., a financial report summary, strategic initiative overview) and distilling it into a clear, visually engaging presentation outline or key slides.

• Brand Alignment: Research JPMorgan Chase's brand guidelines and recent communications to understand their visual language and tone. Be prepared to apply these principles in a hypothetical scenario.

• Efficiency Mindset: Think about how you would approach creating scalable visual assets or templates that could be used by multiple teams, focusing on reusability and ease of adoption.

📝 Enhancement Note: The portfolio review is the most crucial part of the application process for this role. Candidates must be prepared to articulate not just their design skills but also their strategic thinking, operational approach to creative production, and ability to collaborate with senior stakeholders.

🛠 Tools & Technology Stack

Primary Tools:

• Microsoft PowerPoint: Primary tool for executive presentation design.

Mastery is essential, including advanced features for custom layouts, animations, and data integration.

• Adobe Creative Suite: High proficiency required, specifically:

  • Illustrator: For creating custom graphics, icons, logos, and complex diagrams.
  • Photoshop: For image editing, manipulation, and compositing.

• Adobe After Effects / Premiere (Plus): Experience with motion graphics and video editing is a bonus, indicating an ability to create more dynamic visual content.

Analytics & Reporting:

CRM & Automation:

• Content Automation Platforms/Tools: Experience or familiarity with tools used for content automation, workflow management, or creative asset management is preferred, especially in the context of collaborating with dedicated automation groups.

• Project Management Tools: Proficiency in tools like Asana, Jira, or similar for managing complex workstreams and competing priorities would be beneficial.

📝 Enhancement Note: The core technical requirements are focused on design software. However, the emphasis on "content automation" and "operationalize visual assets" suggests an openness to and likely collaboration with teams using more specialized workflow and automation tools. Demonstrating an understanding of how design integrates with these systems will be advantageous.

👥 Team Culture & Values

Operations Values:

• Excellence & Polish: A commitment to delivering executive-ready, high-quality visual communications that reflect the prestige and standards of JPMorgan Chase.

• Efficiency & Scalability: Driving processes and systems that enable the efficient production and consistent application of visual assets across the organization.

• Collaboration & Partnership: Working effectively with communications leaders, business executives, and technical teams to achieve shared communication goals.

• Strategic Impact: Focusing on how design and visual storytelling can effectively communicate strategy, drive understanding, and influence decision-making.

• Brand Stewardship: Upholding and evolving the corporate brand identity with integrity and consistency.

Collaboration Style:

• Advisory & Consultative: Acting as a trusted advisor to senior stakeholders, providing expert guidance on presentation strategy and visual execution.

• Cross-Functional Integration: Seamlessly partnering with content automation groups, other communications specialists, and business units to ensure cohesive communication efforts.

• Process-Oriented: Engaging in developing and refining workflows, templates, and best practices to improve the overall creative production process.

• Proactive & Solutions-Focused: Anticipating needs and identifying opportunities to enhance communication effectiveness through innovative visual strategies.

📝 Enhancement Note: The culture emphasizes a blend of creative excellence and operational rigor. Professionals who can balance aesthetic quality with process efficiency and strategic business objectives will thrive.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing High-Stakes Demands: The role requires consistently delivering exceptional work under tight deadlines for critical leadership forums and executive communications, demanding resilience and effective prioritization.

• Balancing Bespoke vs. Scalable Design: Effectively designing unique, impactful presentations for specific executive moments while simultaneously developing scalable systems and templates for broader organizational use.

• Navigating a Large Corporate Structure: Working within a large, established financial institution necessitates understanding and adhering to established brand guidelines, approval processes, and organizational dynamics.

• Integrating with Automation Efforts: Collaborating effectively with content automation teams to ensure design outputs are both aesthetically superior and technically compatible with automation workflows.

Learning & Development Opportunities:

• Advanced Presentation Design: Opportunities to hone skills in sophisticated data visualization, narrative structuring, and dynamic presentation techniques.

• Creative Operations Strategy: Deepen understanding and influence in developing and optimizing creative workflows, asset management, and production processes within a large enterprise.

• Financial Services Industry Expertise: Gain specialized knowledge of communication needs and challenges within the financial sector.

• Leadership and Mentorship: Potential to mentor junior designers and lead strategic creative initiatives, developing leadership capabilities.

📝 Enhancement Note: This role presents a significant opportunity to bridge the gap between creative design and operational efficiency, particularly within a high-stakes corporate environment. Addressing these challenges head-on will lead to substantial professional growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate a highly complex strategy or data set into a clear, compelling visual narrative for a senior executive audience. What was your process, and what was the outcome?" (Focus on your narrative structure, information hierarchy, and impact.)

• "How do you approach developing and evolving an internal brand system or visual identity for a large organization? Walk us through a successful example." (Highlight your understanding of brand consistency, scalability, and process.)

Company & Culture Questions:

• "How do you ensure brand consistency across various communication channels, especially within a large, regulated organization like JPMorgan Chase?" (Demonstrate awareness of brand stewardship and adherence to guidelines.)

• "Describe your experience working with or advising senior leaders. How do you build credibility and influence their decisions regarding visual communications?" (Focus on executive presence, communication skills, and advisory capabilities.)

Portfolio Presentation Strategy:

• Structure for Impact: Organize your presentation logically, perhaps by project type or by demonstrating progression through your career. Start with your most relevant and impressive executive presentation work.

• Tell the "Why": For each piece, clearly articulate the business objective, the challenge, your specific role and contribution, the design decisions made, and the measurable results or impact achieved.

• Showcase Operational Thinking: Highlight any templates, frameworks, or systems you developed. Explain how your work contributed to efficiency, consistency, or scalability.

• Technical Proficiency: Be prepared to discuss your mastery of PowerPoint and Adobe Creative Suite, explaining how you leverage specific features to achieve strategic communication goals.

• Engage and Discuss: Be ready for interactive discussion. Ask clarifying questions, and be open to feedback or hypothetical scenarios related to your presented work.

📝 Enhancement Note: Interviewers will be looking for a blend of creative talent, strategic thinking, operational acumen, and strong communication skills. Your portfolio presentation is your primary opportunity to demonstrate all these facets.

📌 Application Steps

To apply for this VP – Communications Manager - Senior Graphic Designer position:

• Submit your application through the official JPMorgan Chase & Co. careers portal.

• Tailor Your Resume: Highlight your 10+ years of experience, focusing on executive presentation design, brand system development, and experience within corporate communications or agency settings supporting senior executives. Quantify achievements where possible (e.g., "Designed X executive presentations annually," "Developed a template system adopted by Y departments").

• Curate Your Portfolio: Select your strongest, most relevant projects that demonstrate mastery of executive presentations, brand systems, and visual storytelling. Ensure it clearly showcases your process, problem-solving abilities, and operational considerations (scalability, efficiency).

• Prepare Your Presentation: Rehearse your portfolio presentation thoroughly, focusing on clear articulation of business challenges, your solutions, and measurable impacts. Be ready to discuss your design philosophy and approach to operationalizing creative assets.

• Research JPMorgan Chase: Understand the company's mission, values, and recent communications, particularly within Consumer & Community Banking. Familiarize yourself with their brand guidelines and visual identity.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.