UX Writer | Mid-senior | Saily

📍 Job Overview

Job Title: UX Writer | Mid-senior | Saily

Company: Nord Security

Location: Warsaw, Masovian Voivodeship, Poland

Job Type: Full Time

Category: Content Strategy & Operations

Date Posted: November 12, 2025

Experience Level: Mid-Senior (2-5 years)

Remote Status: Hybrid (3 office days, 2 WFH)

🚀 Role Summary

• Drive the creation and refinement of user-centric content within digital products, with a strong emphasis on mobile applications, to enhance user experience and engagement.

• Collaborate closely with product, design, and communications teams to translate complex user needs and product goals into clear, compelling, and brand-aligned copy.

• Champion the user's voice by actively participating in usability testing, leveraging data and research to inform content decisions and measure impact.

• Contribute to the development of robust content documentation and guidelines, establishing repeatable processes for UX writing to ensure consistency and quality across Saily's product suite.

📝 Enhancement Note: This role is positioned within a product development context, requiring a deep understanding of user experience principles and how content directly influences user interaction and product adoption. The emphasis on mobile apps and eSIM technology suggests a focus on fast-paced, user-friendly interfaces for a global audience.

📈 Primary Responsibilities

• Craft clear, consistent, and concise user-interface content for mobile applications and digital products, ensuring alignment with Saily's informal and conversational brand tone of voice.

• Develop product names, narratives, and copy flows for early-stage products and feature tests in close collaboration with product owners and the communications team.

• Partner with product designers, product owners, and developers to translate user needs and product goals into effective and intuitive UX copy.

• Regularly engage with the Saily copywriting team to maintain brand consistency, ensuring all product copy reflects the established tone and voice across all platforms.

• Plan and participate in usability testing sessions to gather feedback on content effectiveness, making data-informed adjustments to optimize user comprehension and task completion.

• Analyze user data, research findings, and performance metrics to evaluate the impact of content decisions and identify areas for improvement.

• Apply a global perspective to messaging, ensuring content is culturally relevant and effective for diverse international markets.

• Maintain detailed content documentation, style guides, and best practices to support team consistency and facilitate onboarding of new team members.

• Define and refine a clear, repeatable process for integrating UX writing into the product development lifecycle, empowering other teams to leverage UX writing expertise effectively.

📝 Enhancement Note: The responsibilities highlight a blend of deep tactical content creation and strategic process definition. The emphasis on "global lens," "data and research," and "content documentation" points to a need for a structured, analytical approach to UX writing, not just creative copywriting. The collaboration with "product owners and developers" signifies an integrated role within the product lifecycle.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Communications, English, Linguistics, Human-Computer Interaction, or a related field is highly beneficial.

Experience: Minimum 3 years of dedicated experience as a UX Writer or in a similar content design role, with a proven track record in digital product environments, particularly mobile applications.

Required Skills:

• Native-level proficiency in written and spoken English, with the ability to adopt an informal, conversational tone beyond textbook language.

• Exceptional writing skills focused on clarity, conciseness, and user-centered design principles.

• Proficiency in design and prototyping tools, with a specific requirement for Figma.

• Demonstrated ability to conduct or contribute to user research and apply insights to refine content strategy.

• Proven capability to manage multiple projects simultaneously, prioritizing tasks and meeting deadlines effectively.

• Strong communication and interpersonal skills, enabling seamless collaboration within cross-functional teams.

• A keen eye for detail and a commitment to delivering high-quality, polished content.

Preferred Skills:

• Interest in eSIM technology, travel, and the user needs of global travelers.

• Experience with analytics tools to measure content performance and user engagement.

• Familiarity with content management systems (CMS) or localization platforms.

• Understanding of agile development methodologies and their impact on content creation workflows.

📝 Enhancement Note: The insistence on "native-level" English with an informal tone, combined with proficiency in Figma and user research, indicates a need for a writer who is not only skilled linguistically but also deeply embedded in the product design and user research process. The "explain and defend copy decisions" requirement points to a need for strong strategic thinking and communication skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio (in English) showcasing a diverse range of UX writing work, including interaction flows, microcopy, in-app messaging, onboarding sequences, educational materials, and error messages.

• Demonstrate experience in developing and adhering to content style guides and brand tone-of-voice documentation.

• Include examples of how user research or data insights influenced content creation and iteration.

Process Documentation:

• Provide examples or descriptions of how you have documented content decisions, workflows, or best practices for UX writing.

• Showcase an understanding of how to define and implement repeatable processes for content creation, review, and approval within a product team.

• Illustrate how you have contributed to or established metrics for evaluating content effectiveness and user satisfaction.

📝 Enhancement Note: The requirement for a portfolio that includes "interaction flows, emails, product tours, educational materials, and style guides" emphasizes a broad application of UX writing skills beyond just UI text. The emphasis on "content documentation and guidelines" and "clear and repeatable process" suggests that the candidate will be instrumental in formalizing UX writing practices at Saily.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Mid-Senior UX Writer in Warsaw, Poland, with 3-5 years of experience, the estimated annual salary range is PLN 120,000 - PLN 180,000 gross. This range accounts for the specialized nature of UX writing, the demand for strong digital product experience, and the cost of living in Warsaw.

Benefits:

• Innovate with industry leaders: Opportunity to work on cutting-edge cybersecurity and travel tech products with global experts.

• Learn & grow: Access to extensive online and offline training programs, mentorship, and career-switch opportunities within Nord Security.

• Hybrid work model: Flexibility with 3 days in the office and 2 days working from home.

• Work from anywhere: Option to work remotely from any location for creative recharge.

• Physical well-being: 24/7 gym access, onsite and online workouts, and consultations with in-house Physical Well-Being experts.

• Mental & emotional health: Free psychologist consultations, mental health events, and premium access to wellness apps (Calm, Headspace, Mindletic).

• Premium healthcare: Private health insurance for comprehensive medical coverage.

• Extra days off: Additional vacation days, plus extra days for sick leave, special occasions, or parenting needs.

• Joyful moments: Special gifts for birthdays, anniversaries, weddings, and new family members.

• Company events & team-building: Participation in iconic Nord Security celebrations, team-building activities, and knowledge-sharing events.

• Workation: Opportunity to join company-wide trips abroad filled with activities and workshops.

Working Hours: Standard full-time working hours, estimated at 40 hours per week. The hybrid and work-from-anywhere policies offer flexibility in managing work schedules.

📝 Enhancement Note: The salary estimate is derived from publicly available compensation data for UX Writers in major European tech hubs, adjusted for Warsaw's cost of living and Nord Security's position as a significant tech employer. The extensive benefits package underscores the company's commitment to employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (Cybersecurity & Travel Tech), with Saily focusing on eSIM solutions for travelers. Nord Security is a leader in personal cybersecurity solutions, including NordVPN.

Company Size: Nord Security is a rapidly growing global company, indicating a dynamic, fast-paced environment with opportunities for significant impact. Saily, as a product within Nord Security, likely operates with the agility of a startup within a larger, well-resourced organization.

Founded: Nord Security was founded in 2012. This history suggests a mature company with established processes, yet with a culture that fosters innovation, evidenced by its rapid growth and diverse product offerings like Saily.

Team Structure:

• The UX Writer will be part of the product team, but will work closely with the dedicated Saily copywriting team. This implies a dual reporting or strong collaborative structure, ensuring both product integration and brand consistency.

• Reporting will likely be to a Product Lead or Head of Product, with dotted-line accountability to the Saily copywriting lead for brand voice and consistency.

Methodology:

• Data Analysis & Insights: Emphasis on using data and research to evaluate content impact and inform decisions, suggesting a data-driven product development culture.

• Workflow Planning & Optimization: The role is tasked with defining and improving UX writing processes, indicating a focus on efficiency and best practices.

• Automation & Efficiency: While not explicit, the nature of tech companies and operations roles implies an appreciation for tools and processes that drive efficiency.

Company Website: https://nordsecurity.com/ (Saily operates under the Nord Security umbrella, with its own product presence)

📝 Enhancement Note: Nord Security's background in cybersecurity and Saily's focus on secure data plans for travelers create a unique blend of security-consciousness and user-friendliness. The company's rapid growth and extensive benefits package suggest a culture that values employee well-being and professional development alongside innovation.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Senior UX Writer, indicating a level of autonomy and responsibility for driving content strategy within specific product areas. It requires not just execution but also strategic input and process definition.

Reporting Structure: While primarily reporting within the product team, the close collaboration with the Saily copywriting team suggests a matrixed or highly integrated structure. This allows for both product-specific focus and overarching brand consistency.

Operations Impact: The UX Writer's impact is directly tied to enhancing user experience, driving product adoption, and ensuring clear, secure communication for travelers worldwide. This role contributes significantly to customer satisfaction, retention, and the overall success of Saily's market position.

Growth Opportunities:

• UX Writing Specialization: Deepen expertise in mobile UX writing, eSIM technology, and global content localization.

• Process Leadership: Lead the development and implementation of UX writing best practices and standardized processes within Saily.

• Cross-Functional Leadership: Potentially move into Product Owner roles or lead content strategy initiatives across multiple products within Nord Security.

• Mentorship: Opportunities to mentor junior writers or contribute to training programs within the organization.

📝 Enhancement Note: The "Mid-senior" designation, coupled with responsibilities like defining processes and influencing content strategy, points to a role that is a significant step in a UX writing career. The connection to Nord Security offers a broad platform for growth beyond a single product.

🌐 Work Environment

Office Type: Modern, next-gen Cyber City office with ergonomic workspaces, advanced meeting rooms, and amenities designed to foster productivity and collaboration.

Office Location(s): Warsaw, Poland. The specific office details are within the "Cyber City" environment, suggesting a well-equipped and modern workspace designed for tech professionals.

Workspace Context:

• Collaborative Environment: Designed with modern meeting rooms and engaging events to foster interaction and knowledge sharing. The hybrid model encourages in-person collaboration on designated office days.

• Tools & Technology: Access to industry-standard design tools (Figma) and likely other project management and communication platforms common in tech environments.

• Team Interaction: Opportunities to interact with a diverse, global team of experts in cybersecurity and product development. The hybrid model balances focused individual work with team collaboration.

Work Schedule: The role is full-time, with a hybrid arrangement requiring 3 days in the office per week. The company also offers "Work from Anywhere" flexibility, suggesting a culture that values output and flexibility alongside structured in-office collaboration.

📝 Enhancement Note: The "Cyber City office" description and the extensive benefits related to well-being (gym, mental health support) indicate a company that invests heavily in creating a supportive and stimulating physical and mental work environment for its employees.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit resume and portfolio through the provided link. Be prepared for AI-driven application initial screening.

• Initial Screening: A recruiter or hiring manager will review applications, focusing on experience, skills, and portfolio quality.

• Skills Assessment/Work Sample: Likely a practical exercise or case study focusing on UX writing challenges relevant to Saily's product, requiring you to demonstrate your ability to write clear, user-centered copy for a specific scenario.

• Interviews: Multiple rounds of interviews with team members (designers, product owners, fellow writers) to assess technical skills, problem-solving abilities, cultural fit, and communication effectiveness. Expect questions about your process, decision-making, and how you handle feedback.

• Final Interview: Potentially with senior leadership to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest, most relevant projects that showcase your UX writing skills for mobile apps and digital products. Prioritize projects where you can clearly articulate your process and impact.

• Focus on Process & Rationale: For each project, clearly explain the problem, your role, your thought process, the content solutions you developed, and the outcomes achieved (quantifiable if possible). Highlight how you used user research or data.

• Showcase Brand Voice Adaptation: Include examples where you successfully adapted to different brand tones or complex technical requirements.

• Highlight Collaboration: Mention how you collaborated with designers, developers, and product managers, and how you incorporated feedback.

• Ensure Clarity and Conciseness: Your portfolio itself should be a testament to your writing skills. Keep descriptions clear, concise, and easy to digest.

Challenge Preparation:

• Understand Saily's Product: Research Saily's app, its target audience (travelers), and its core value proposition (secure, hassle-free data plans). Understand the eSIM concept.

• Anticipate Scenarios: Prepare for tasks that might involve writing copy for onboarding flows, error messages, feature prompts, or explaining technical features in simple terms.

• Practice Articulating Decisions: Be ready to explain why you chose specific words, phrases, or content structures, linking them back to user needs, product goals, and brand voice.

• Consider Global Nuances: Think about how messaging might need to be adapted for different cultural contexts or languages.

📝 Enhancement Note: The explicit mention of AI in the application process suggests candidates should be aware of potential automated screenings. The emphasis on portfolio and practical challenges highlights the company's focus on demonstrable UX writing skills and strategic thinking.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for collaborating with designers, reviewing designs, and directly implementing UI copy. Proficiency in using Figma for commenting, inspecting designs, and potentially creating basic prototypes is expected.

• Project Management Software: Likely tools like Jira, Asana, or Trello for task management, tracking progress, and collaborating on sprints.

• Communication Platforms: Slack or Microsoft Teams for real-time communication and team collaboration.

Analytics & Reporting:

• Product Analytics Tools: Potentially Amplitude, Mixpanel, or Google Analytics to track user behavior, content performance, and conversion rates.

• User Feedback Platforms: Tools for gathering qualitative feedback from usability tests and surveys.

CRM & Automation:

• While not directly a CRM role, understanding how user data flows from marketing and sales into product and how content supports user journeys is beneficial. Familiarity with localization platforms or translation management systems may also be advantageous.

📝 Enhancement Note: Figma proficiency is a critical technical requirement. The mention of "using data and research to evaluate content's impact" implies that familiarity with analytics tools is highly desirable, even if not a primary responsibility for the UX writer.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the user, reflected in clear, intuitive, and helpful product content.

• Clarity & Simplicity: Valuing the ability to distill complex information into easily understandable language, especially critical for a global user base and technical products.

• Collaboration & Teamwork: A strong emphasis on working effectively within cross-functional teams, sharing knowledge, and supporting colleagues.

• Data-Driven Decision Making: Utilizing research and analytics to inform content strategy and measure success, moving beyond subjective opinions.

• Innovation & Agility: Embracing a forward-thinking approach to product development and content creation, as demonstrated by Saily's mission and Nord Security's growth.

Collaboration Style:

• Cross-Functional Integration: The UX Writer is expected to be an active participant within product teams, working closely with designers, developers, and product owners.

• Feedback Culture: Openness to giving and receiving constructive feedback on copy decisions, essential for iterative design and content refinement.

• Knowledge Sharing: Encouraging the sharing of best practices, learnings from user research, and insights into effective content strategies.

📝 Enhancement Note: The values align with typical tech-forward companies focusing on user experience and product quality. The emphasis on "clarity and simplicity" is particularly relevant for a product dealing with international travel and technology.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Brand Voice with Technical Accuracy: Ensuring the informal, conversational tone of Saily is maintained while accurately conveying technical details about eSIMs and data security.

• Global Localization: Adapting content for a diverse, international audience with varying linguistic and cultural nuances.

• Process Definition: Establishing and embedding robust UX writing processes within a dynamic product development environment.

• Influencing Stakeholders: Effectively advocating for UX writing best practices and content decisions with team members who may not have a deep background in content strategy.

Learning & Development Opportunities:

• Specialized Training: Deepen expertise in UX writing for mobile, cybersecurity, and the travel tech industry.

• Industry Conferences: Potential for attending UX writing or product design conferences to stay abreast of industry trends.

• Mentorship: Opportunities to learn from experienced professionals within Nord Security and potentially mentor junior team members.

• Career Pathing: Explore growth into senior UX writing roles, content strategy leadership, or product management.

📝 Enhancement Note: The challenges are typical for a mid-senior role that involves not only execution but also strategic influence and process improvement. The growth opportunities leverage the scale and resources of Nord Security.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a complex technical concept for a non-technical audience. What was your process, and what was the outcome?" (Focus on your ability to break down information and use clear language.)

• "How do you approach collaborating with product designers and developers who may have different priorities or perspectives on copy?" (Highlight your teamwork, communication, and negotiation skills.)

• "Walk me through a UX writing project where you used user research or data to inform your content decisions. What insights did you gain, and how did they change your approach?" (Prepare a case study that demonstrates your analytical and data-driven approach.)

Company & Culture Questions:

• "What interests you about Saily and Nord Security's mission? How do you see your role contributing to our goals?" (Show genuine research and alignment with the company's mission.)

• "How do you ensure your writing aligns with a brand's established tone of voice, especially when working with different teams?" (Discuss your process for understanding and applying brand guidelines.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each portfolio piece, clearly outline the problem, your role, your process (research, ideation, iteration), the specific content you created, and the results (metrics, user feedback).

• Focus on "Why": Explain the rationale behind your word choices, content structure, and design considerations. Connect your decisions back to user needs and business objectives.

• Be Ready for Deep Dives: Expect interviewers to ask detailed questions about specific choices within your portfolio. Be prepared to defend your work constructively.

• Showcase Collaboration: If possible, highlight how you worked with others and incorporated their feedback into your designs.

📝 Enhancement Note: The interview preparation advice focuses on demonstrating not just writing skill but also strategic thinking, collaborative ability, and an understanding of user-centered product development within a tech context.

📌 Application Steps

To apply for this UX Writer position:

• Submit your application through the provided Lever.co link.

• Portfolio Customization: Tailor your portfolio to highlight projects most relevant to mobile apps, user-centric design, and clear communication of technical concepts. Ensure it explicitly showcases interaction flows, microcopy, and style guide contributions.

• Resume Optimization: Craft your resume to emphasize your 3+ years of UX writing experience, proficiency in Figma, experience with user research, and ability to manage multiple projects. Use keywords from the job description naturally.

• Interview Preparation: Practice articulating your UX writing process, decision-making rationale, and how you measure content impact. Prepare to discuss your experience with agile environments and cross-functional collaboration.

• Company Research: Thoroughly research Saily, its product, the eSIM market, and Nord Security's broader mission. Understand their informal tone and focus on secure connections for travelers.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.