UX Designer- GR- 38165-59514- JR164415

📍 Job Overview

Job Title: UX Designer - GR - 38165-59514 - JR164415 Company: Elevance Health Location: Bengaluru, India Job Type: Full-Time Category: User Experience (UX) Design / Digital Product Development Date Posted: November 1, 2025 Experience Level: Associate (3-6 years preferred) Remote Status: On-site

🚀 Role Summary

• This role focuses on crafting exceptional user experiences for digital products within the healthcare sector, requiring a deep understanding of user needs and a commitment to intuitive, delightful interactions.
• The position involves a blend of user research, design strategy, and hands-on creation of digital interfaces, with a specific emphasis on applying these skills within an enterprise healthcare solutions environment.
• Candidates will collaborate closely with product management and other design professionals to translate complex concepts into high-fidelity, user-centered designs that align with business objectives and technological capabilities.
• The role requires a proactive approach to identifying user pain points and opportunities for enhancement, leveraging both qualitative and quantitative research methods to inform design decisions and drive innovation.

📝 Enhancement Note: While the raw input specifies "UX Designer," the context provided by Elevance Health's mission in healthcare and Carelon Global Solutions' focus on operational processes suggests this role is deeply embedded within a GTM (Go-To-Market) or product development function. The emphasis on "digital products" and "simplifying complex operational processes" implies that the UX Designer will be instrumental in shaping how healthcare providers and health plans interact with Elevance's solutions, directly impacting user adoption, efficiency, and overall satisfaction. The core responsibilities and required skills align with a strategic design role focused on user-centricity within a regulated industry.

📈 Primary Responsibilities

• Collaborate with Product Managers and fellow UX Designers to conceptualize, design, and iteratively refine user interfaces, ensuring alignment with product strategy and user needs.
• Conduct comprehensive user research, including interviews, surveys, card sorting, and heuristic analysis, to gather actionable insights and validate design decisions.
• Develop detailed UX artifacts such as wireframes, storyboards, user flow diagrams, information architecture maps, and high-fidelity interactive prototypes.
• Translate user research findings and business requirements into intuitive and visually appealing digital experiences across various platforms.
• Work closely with Visual Designers to ensure aesthetic coherence and that the visual design effectively supports and enhances the overall user experience.
• Document the UX design process thoroughly, maintain design libraries, and stay abreast of emerging design trends and innovations relevant to the healthcare technology landscape.
• Apply specialized knowledge in Chatbot design and contribute to the development and maintenance of Design Systems to ensure consistency and scalability.
• Engage in DesignOps practices to streamline design workflows, manage design assets, and improve team efficiency, alongside contributing to project management efforts.
• Design and conduct user research specifically for AI-powered features, focusing on wireframing intelligent interfaces and understanding user interaction with AI experiences.

📝 Enhancement Note: The raw description mentions "Experience in Chatbot design and Design systems" and "Experience with Designops and project management." These are critical areas for modern UX roles, especially in enterprise settings. The "Designing for AI Features" requirement is particularly forward-looking and suggests the company is investing in AI-driven solutions, making this a key differentiator for candidates. These responsibilities indicate a need for a designer who can not only create interfaces but also contribute to the underlying processes and strategic direction of digital product development within a complex organization.

🎓 Skills & Qualifications

Education:

• Minimum education: Graduation (Bachelor's degree) in a relevant field.
• Specialized training, certifications, and/or other special requirements: Certification in UX Design is a significant advantage.
• Preferred education: Bachelor's or Master's degree in UX Design, Product Design, Human-Computer Interaction (HCI), Psychology, or a related discipline.

Experience:

• Minimum experience: 3 years of progressive experience in User Experience (UX) Design.
• Preferred experience: 3-6 years of experience as a UX Designer, with a strong preference for candidates who have worked on healthcare-related digital products or complex enterprise solutions.

Required Skills:

• Proven experience as a UX Designer, demonstrated through a strong and diverse portfolio showcasing successful projects and a deep understanding of the design process.
• Proficiency in industry-standard design and prototyping tools such as Sketch, Figma, Adobe XD, InVision, or similar platforms.
• Solid understanding of user-centered design principles, best practices, and design thinking methodologies.
• Excellent communication skills, both written and verbal, with the ability to articulate complex design concepts, rationale, and user insights effectively to diverse stakeholders.
• Strong problem-solving and analytical abilities, with a meticulous eye for detail and a passion for identifying and resolving user pain points.
• Demonstrated experience collaborating effectively within cross-functional teams, including Product Managers, Engineers, and other designers, to deliver cohesive UX solutions.

Preferred Skills:

• Experience in designing and implementing Design Systems to ensure consistency, scalability, and efficiency across multiple digital products.
• Specific expertise in Chatbot design, including conversational UI principles and user flow mapping for AI-driven interactions.
• Familiarity with DesignOps principles and practices to optimize design workflows, tools, and processes.
• Experience conducting various user research methodologies, including usability testing, ethnographic research, and persona development.
• Knowledge of accessibility standards (e.g., WCAG) and experience designing inclusive digital products.
• Familiarity with Agile development methodologies and experience working in fast-paced, iterative environments.
• Experience designing for AI features, including user research for AI experiences and wireframing intelligent interfaces.

📝 Enhancement Note: The "Associate" requirement level, combined with the 3-6 years of preferred experience, indicates a role that requires foundational UX expertise but also the ability to work independently on defined projects. The emphasis on certifications and preferred degrees suggests the company values formal education and specialized training in UX. The inclusion of specific tools like Sketch, Figma, and Adobe XD, along with specialized areas like Design Systems and Chatbot design, points to a need for a candidate with both breadth and depth in UX skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory, showcasing a range of UX design projects that demonstrate your ability to solve complex user problems and deliver impactful digital experiences.
• Portfolio case studies should clearly articulate the problem statement, your role and contributions, the design process followed (including research, ideation, prototyping, and testing), and the measurable outcomes or impact of your solutions.
• Include examples of wireframes, user flows, interactive prototypes, and final high-fidelity designs, with annotations explaining design decisions and rationale.
• Demonstrate proficiency in applying user-centered design principles and how your designs directly address user needs and business objectives.

Process Documentation:

• Candidates are expected to showcase their ability to document UX processes, including user research findings, design specifications, and interaction guidelines, ensuring clear communication for development teams.
• Provide examples of how you have contributed to or utilized Design Systems, illustrating your understanding of component-based design and pattern libraries for scalable solutions.
• Evidence of experience with DesignOps practices, such as contributing to design handoff processes, managing design assets, or improving team workflows, is highly desirable.
• Demonstrate an understanding of how to integrate user feedback and data analytics into iterative design improvements, showcasing a cycle of continuous optimization.

📝 Enhancement Note: For a UX Designer role, especially at the Associate level, a strong portfolio is paramount. The emphasis here isn't just on visual design but on the process – the problem-solving, research, and iterative refinement that leads to effective user experiences. Highlighting contributions to design systems and DesignOps is a modern expectation that differentiates candidates.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for an Associate UX Designer role in Bengaluru, India, with 3-6 years of experience in the technology and healthcare sectors, the estimated annual salary range is ₹8,00,000 to ₹14,00,000. This range accounts for the specified experience level, the specialized nature of UX design, and the location's cost of living and market rates.

Benefits:

• Comprehensive Health and Medical Insurance Coverage: As a leading health company, Elevance Health likely offers robust health benefits for employees and their dependents, reflecting their core business.
• Extensive Learning and Development Opportunities: Access to training programs, workshops, certifications, and resources focused on enhancing UX skills, design tools, and industry knowledge.
• Holistic Well-being Programs: Initiatives and resources aimed at supporting employees' mental, physical, and emotional health.
• Competitive Rewards and Recognition: A structured system for acknowledging and rewarding outstanding performance, innovation, and contributions.
• Best-in-Class Amenities and Workspaces: Access to modern, well-equipped office facilities designed to foster creativity, collaboration, and productivity.
• Retirement Savings Plans: Potential for provident fund contributions or other retirement savings schemes common in India.
• Paid Time Off: Generous leave policies including annual leave, sick leave, and potentially other specialized leaves.

Working Hours:

• The standard working hours for this full-time role are expected to be around 40 hours per week, typically Monday to Friday. While the role is on-site, there might be some flexibility depending on team needs and project deadlines, but the core expectation is consistent presence at the Bengaluru office.

📝 Enhancement Note: The salary estimate is based on current market data for UX Designers in Bengaluru with 3-6 years of experience, considering the company's industry (healthcare technology) and the "Associate" experience level. Benefits are inferred from the "LIFE @ CARELON" section of the job description, which emphasizes learning, well-being, and comprehensive rewards.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology & Services. Elevance Health operates as a major player in the health insurance and healthcare services sector, with Carelon Global Solutions focusing on optimizing operational processes within this complex industry. This context means a strong emphasis on data privacy, regulatory compliance, and user trust. Company Size: Elevance Health is a large, Fortune 500 company, indicating a structured environment with established processes, significant resources, and opportunities for impact at scale. Carelon Global Solutions, as a subsidiary, likely maintains a dynamic, innovation-focused culture within this larger framework. Founded: Elevance Health has a long history (evolving from Anthem Inc.), while Carelon Global Solutions (formerly Legato Health Technologies) has more recent origins, suggesting a blend of established corporate stability and agile, forward-thinking innovation.

Team Structure:

• The UX Designer will likely be part of the "Innovation Forum" business unit, within the "IFT > Engineering/Dev" job family. This suggests a team focused on developing new digital products and solutions, potentially working closely with engineering and product management.
• The reporting structure is to a "Senior Manager," and the role is at an "Associate" requirement level, indicating a position with defined responsibilities within a larger team, with opportunities for mentorship and guidance from more experienced professionals.
• Collaboration is expected to be cross-functional, involving Product Managers, other UX Designers, Visual Designers, and potentially Engineers and Data Analysts, fostering a collaborative environment focused on shared product goals.

Methodology:

• The team likely employs a mix of design thinking, agile methodologies, and user-centered design principles to rapidly iterate on digital products.
• Data analysis and insights from user research are expected to be central to informing design decisions and validating concepts before full-scale implementation.
• Workflow planning and optimization will be key, especially given the emphasis on DesignOps and the need for efficient collaboration within a large organization.
• Automation and efficiency practices will be encouraged, particularly through the use of Design Systems and potentially AI-driven design tools or processes.

Company Website: https://www.elevancehealth.com/

📝 Enhancement Note: The "Innovation Forum" and "Engineering/Dev" job family suggest a team dedicated to product development and technological advancement. The mention of "simplifying complex operational processes" in the company description for Carelon Global Solutions indicates that the UX Designer's work will have a tangible impact on efficiency and user workflows within the healthcare ecosystem.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at the "Associate" level, typically requiring 3-6 years of experience. It signifies a stage where an individual has developed core competencies and can execute tasks with some autonomy but still benefits from mentorship and guidance. The role is focused on individual contribution to design projects rather than team management.

Reporting Structure: The UX Designer reports to a Senior Manager. This implies a clear hierarchical structure where strategic direction comes from senior leadership, and the Senior Manager is responsible for overseeing multiple projects or a functional area, providing performance feedback, and career development guidance.

Operations Impact: The UX Designer's impact is crucial for the success of Elevance Health's digital products, especially within the "Innovation Forum." By creating intuitive and effective user experiences, this role directly influences user adoption, customer satisfaction, operational efficiency for clients (health plans and providers), and ultimately, the company's ability to simplify healthcare and improve lives. The focus on AI features and Design Systems suggests contributions to future-proofing the company's digital offerings.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas like Design Systems, AI UX, Chatbot design, or advanced user research techniques.
• Career Progression: Potential to advance to a mid-level UX Designer, Senior UX Designer, Lead UX Designer, or UX Manager roles, taking on more complex projects, mentoring junior designers, and contributing to strategic design initiatives.
• Cross-Functional Exposure: Gaining experience working with diverse teams across product management, engineering, data science, and business units, broadening understanding of the healthcare technology landscape.
• Leadership Development: For those interested, opportunities to lead design sprints, contribute to design strategy, or manage specific product features.

📝 Enhancement Note: The "Associate" level indicates a role focused on skill development and contributing to defined projects. The growth path suggests moving towards more complex design challenges, strategic input, and potentially leadership within the UX domain at Elevance Health or Carelon Global Solutions.

🌐 Work Environment

Office Type: The job is listed as "On-site" with specific locations in Bengaluru, India (Bagmane Solarium City and Manyata Embassy Business Park). This suggests a traditional office environment designed for in-person collaboration and access to company resources. Office Location(s): The primary listed location is Bagmane Solarium City, Bengaluru, with Manyata Embassy Business Park as an alternative. These are well-known IT and business parks in Bengaluru, typically offering good infrastructure and accessibility. Workspace Context:

• The workspace is likely designed to foster collaboration, with open-plan areas, meeting rooms, and potentially dedicated design studios.
• Access to necessary design tools and technology, including high-performance computers, software licenses (Figma, Sketch, Adobe XD), and collaborative platforms, is expected.
• Opportunities for regular interaction with UX team members, Product Managers, and engineers will be integral to the daily workflow, promoting knowledge sharing and problem-solving.

Work Schedule: The role is full-time, typically 40 hours per week, Monday to Friday. While on-site, the company culture may allow for some flexibility in start and end times, provided core working hours and project needs are met. The emphasis on "Agility" and "Innovation" suggests a dynamic environment where collaboration is prioritized.

📝 Enhancement Note: The on-site requirement in a major tech hub like Bengaluru implies a structured work environment with a focus on team synergy and direct collaboration. The company's emphasis on "limitless minds" and "freedom" within its culture suggests that while on-site, the environment might still be conducive to creative exploration and initiative.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by a recruiter or hiring manager to assess basic qualifications and fit.
• Portfolio Presentation/Design Challenge: This is a critical stage. You may be asked to present a case study from your portfolio, detailing your process, rationale, and outcomes. Alternatively, you might receive a design challenge (e.g., a take-home assignment or a live whiteboarding session) to assess your problem-solving skills and design thinking.
• Hiring Manager Interview: A discussion with the Senior Manager to delve deeper into your experience, role expectations, and cultural fit.
• Team/Cross-functional Interviews: Interviews with other UX designers, product managers, or engineers to evaluate collaboration skills and technical understanding.
• Final Round: Potentially a final interview with a higher-level manager to assess strategic thinking and overall alignment.

Portfolio Review Tips:

• Curate Wisely: Select 2-3 of your strongest, most relevant UX projects that best showcase your skills and experience, particularly those demonstrating impact in healthcare or complex digital products.
• Tell a Story: For each case study, clearly articulate the problem, your unique role and contribution, the methodologies used (research, ideation, testing), design decisions with rationale, and the quantifiable results or lessons learned.
• Show, Don't Just Tell: Include visuals of wireframes, user flows, prototypes, and final designs. Annotate key design choices and explain the "why" behind them.
• Highlight Process: Emphasize your user-centered approach, problem-solving skills, and ability to iterate based on feedback. Demonstrate your understanding of Design Systems and AI design if applicable.
• Prepare for Questions: Be ready to answer detailed questions about your design choices, how you handled challenges, and how you collaborate with teams.

Challenge Preparation:

• Understand the Brief: If given a design challenge, thoroughly read and understand the problem statement, constraints, and objectives. Ask clarifying questions.
• Think Aloud: During live exercises, articulate your thought process, assumptions, and potential solutions. The interviewer is assessing your thinking as much as the final output.
• Prioritize and Scope: For take-home challenges, clearly define the scope of your solution and manage your time effectively. It's better to deliver a well-thought-out solution for a core part of the problem than a superficial solution for everything.
• Focus on User Value: Ensure your solutions are grounded in user needs and business objectives.

📝 Enhancement Note: The emphasis on a portfolio review and potential design challenge is standard for UX roles. The inclusion of AI features and Design Systems in the job description means candidates should be prepared to discuss these specific areas in their portfolio and any challenges.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Proficiency in industry-standard tools is essential. Expect to use one or more of the following:
  • Figma: Highly probable due to its collaborative features and widespread adoption for UI design and prototyping.
  • Sketch: Still a prevalent tool, especially for Mac-based workflows.
  • Adobe XD: Another strong contender for UI/UX design and prototyping.
• Collaboration & Handoff: Tools like InVision, Zeplin, or similar platforms for prototyping, design handoff, and team collaboration.

Analytics & Reporting:

• While not a primary focus for a UX Designer, familiarity with how user data is collected and analyzed is beneficial. This might include exposure to:
  • Web Analytics Tools: Google Analytics, Adobe Analytics (for understanding user behavior on digital products).
  • User Feedback Platforms: Tools for collecting surveys, feedback forms, and analyzing qualitative data.
  • A/B Testing Tools: Understanding how experiments are set up and results are interpreted to inform design iterations.

CRM & Automation:

• CRM: Basic understanding of how CRMs (like Salesforce) are used by business users and how UX can impact their efficiency, though direct CRM management is unlikely for this role.
• Project Management/Workflow Tools: Familiarity with tools like Jira, Asana, Trello, or Monday.com for managing design tasks, sprints, and collaborating with development teams.
• DesignOps Tools: Potentially tools related to asset management, version control for design, or design system management software.

📝 Enhancement Note: The core requirement is proficiency in leading UX design and prototyping tools like Figma, Sketch, or Adobe XD. Familiarity with collaboration and project management tools is also crucial for seamless integration into development workflows. Special attention should be paid to any tools or platforms commonly used in the healthcare tech sector, if known.

👥 Team Culture & Values

Operations Values:

• Agility: Embracing flexibility, rapid iteration, and quick adaptation to changing project requirements and market needs, which is crucial in the fast-paced tech and healthcare industries.
• Diversity: Valuing diverse perspectives, backgrounds, and experiences within the team, fostering an inclusive environment where all ideas are considered.
• Integrity: Upholding high ethical standards in design and business practices, particularly important in the healthcare sector where user trust and data privacy are paramount.
• Leadership: Encouraging initiative and proactive problem-solving at all levels, empowering individuals to take ownership of their work and drive positive outcomes.
• Community: Fostering a sense of belonging and teamwork, where individuals support each other, share knowledge, and work collaboratively towards common goals.

Collaboration Style:

• Cross-Functional Integration: A strong emphasis on working closely with Product Managers, Engineers, and other stakeholders to ensure designs are technically feasible, strategically aligned, and meet user needs.
• Process Review & Feedback: An open culture for providing and receiving constructive feedback on designs and processes, likely within structured design critiques or agile ceremonies.
• Knowledge Sharing: Encouraging the sharing of best practices, design trends, and learnings across the UX team and broader organization, potentially through internal workshops or documentation.

📝 Enhancement Note: The company's stated values (Leadership, Community, Integrity, Agility, Diversity) provide a strong framework for understanding expected behaviors. For a UX Designer, this translates to being adaptable, inclusive in design, ethical in practice, proactive in identifying solutions, and collaborative within teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: Navigating the complexities of healthcare regulations, enterprise-level requirements, and technical limitations while advocating for optimal user experience.
• Designing for Diverse User Groups: Creating inclusive designs that cater to a wide range of users with varying technical proficiencies, needs, and accessibility requirements within the healthcare ecosystem.
• Integrating AI Features: Effectively designing user interactions for emerging AI functionalities, ensuring they are intuitive, trustworthy, and add genuine value without overwhelming users.
• Maintaining Design Consistency: Ensuring a cohesive user experience across multiple digital products and platforms through the effective use and evolution of Design Systems.

Learning & Development Opportunities:

• Advanced UX Specializations: Opportunities to gain expertise in niche areas like AI UX, conversational design, accessibility, or advanced user research techniques.
• Industry Exposure: Engaging with cutting-edge technologies and trends in healthcare technology, digital transformation, and AI.
• Mentorship: Learning from experienced Senior Managers and fellow designers, gaining insights into strategic thinking, complex problem-solving, and career development.
• Skill Enhancement: Access to training, workshops, and potentially certifications to further develop proficiency in design tools, methodologies, and emerging technologies.

📝 Enhancement Note: The challenges highlight the typical complexities of UX design in enterprise healthcare, particularly with the integration of new technologies like AI. The growth opportunities are framed around skill development and career progression within these specialized areas.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex UX challenge you faced in a previous project and how you approached solving it. What was the outcome, and what did you learn?"
  • Preparation: Prepare a detailed case study from your portfolio that showcases problem-solving, your process, and quantifiable results. Focus on your individual contribution and lessons learned.
• "How do you collaborate with Product Managers and Engineers to ensure a successful product launch?"
  • Preparation: Be ready to discuss your experience with cross-functional teamwork, Agile methodologies, and your approach to communication, feedback, and design handoff. Provide specific examples.
• "Walk us through your process for designing a new feature, from initial concept to high-fidelity prototype, especially if it involves AI."
  • Preparation: Outline your step-by-step methodology, emphasizing user research, ideation techniques, wireframing, prototyping, and how you would incorporate AI considerations.
• "How do you ensure your designs are accessible and inclusive for all users?"
  • Preparation: Discuss your knowledge of accessibility standards (e.g., WCAG) and how you integrate them into your design process. Provide examples of inclusive design choices.

Company & Culture Questions:

• "What interests you about Elevance Health and our mission in healthcare?"
  • Preparation: Research Elevance Health's mission, values, and recent initiatives. Connect your passion for UX with their goal of simplifying healthcare.
• "How do you align with our company values of Agility, Integrity, and Community?"
  • Preparation: Reflect on past experiences that demonstrate these values in practice. Provide examples of how you embody them in your work.
• "Describe a time you had to adapt your design approach based on feedback or changing project requirements."
  • Preparation: Showcase your flexibility and iterative mindset, highlighting how you incorporate feedback constructively.

Portfolio Presentation Strategy:

• Structure Your Narrative: Begin with the problem, outline your approach, present your solutions with rationale, and conclude with the impact and learnings.
• Highlight Your Role: Clearly define your specific contributions, especially if working in a team.
• Showcase Process, Not Just Pixels: Explain your research, ideation, and testing phases. Demonstrate how you arrived at your final designs.
• Be Ready for Deep Dives: Anticipate questions about your design decisions, trade-offs made, and how you would iterate further.
• Demonstrate Enthusiasm: Show genuine interest in the role and company, and articulate how your skills can contribute to their goals.

📝 Enhancement Note: Interview preparation for UX roles heavily relies on showcasing one's process and problem-solving abilities through portfolio and case studies. Candidates should be ready to discuss their experience with AI and Design Systems, as these are specific requirements.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided Workday link on the Elevance Health careers portal.
• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight experience in UX design, user research, prototyping, wireframing, and any specific skills mentioned (e.g., Design Systems, Chatbot Design, AI UX).
• Resume Optimization: Quantify achievements where possible (e.g., "Improved user task completion rate by X%" or "Contributed to a design system that reduced design time by Y%"). Use keywords from the job description.
• Interview Preparation: Practice articulating your design process, preparing case studies for presentation, and rehearsing answers to common UX interview questions.
• Company Research: Thoroughly research Elevance Health, Carelon Global Solutions, their mission, values, and recent projects to demonstrate genuine interest and cultural fit. Understand their position in the healthcare industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.