Cortico-X Service Designer

📍 Job Overview

Job Title: Cortico-X Service Designer Company: Acquis Consulting Location: New York, New York, United States Job Type: FULL_TIME Category: Revenue Operations / Sales Operations / GTM Strategy Date Posted: 2025-11-04 Experience Level: Mid-Senior Level (5-10 years) Remote Status: On-site

🚀 Role Summary

• Drive transformative end-to-end experience design, with a strategic focus on integrating artificial intelligence into client service delivery models.
• Act as a key consultant, translating complex client needs into actionable strategies and innovative service concepts that enhance value delivery.
• Facilitate high-impact, cross-functional workshops to foster alignment among diverse teams and stakeholders, ensuring a unified vision.
• Bridge the gap between strategic ideation and practical execution by contributing to the development of MVPs and operational processes.

📝 Enhancement Note: While the core description focuses on Service Design, its emphasis on transforming how organizations deliver value, particularly in an AI environment, and the consulting/building hybrid nature of the role strongly aligns with the principles of Revenue Operations and GTM Strategy. This role will likely involve designing and optimizing the processes, systems, and customer journeys that impact revenue generation and client success. The "builder mentality" and "operational processes" aspects are particularly indicative of operations-focused responsibilities.

📈 Primary Responsibilities

• Partner with clients and internal Acquis Consulting teams to envision and design comprehensive service experiences that redefine value delivery, with a specific emphasis on AI-driven transformations.
• Lead and execute service design activities, including detailed journey mapping, crafting service blueprints, developing experience prototypes, and framing strategic opportunities for business impact.
• Translate raw research findings and client insights into clear, actionable strategies, comprehensive roadmaps, and innovative service concepts that drive measurable business outcomes.
• Skillfully facilitate collaborative workshops, bringing together diverse internal and client teams to ensure strategic alignment, foster shared understanding, and drive consensus on key initiatives.
• Serve as a strategic advisor to clients, guiding them through complex challenges, structuring problem-solving approaches, and articulating a compelling vision for experience transformation.
• Collaborate seamlessly with cross-functional disciplines within Acquis Consulting, including business strategists, applied data scientists, emerging technology experts, and experience management specialists, as well as client-side counterparts.
• Demonstrate agility by moving fluidly between high-level strategic thinking and hands-on execution, from developing vision decks to actively contributing to the creation of Minimum Viable Products (MVPs) and the establishment of robust operational processes.
• Contribute actively to shaping the foundational culture, refining tools, and evolving methodologies within the nascent Cortico-X firm, fostering a culture of innovation and operational excellence.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design and practical implementation, which is crucial for operationalizing new service models. The emphasis on "operational processes," "MVPs," and "transforming how organizations deliver value" suggests a direct impact on the efficiency and effectiveness of a company's GTM engine and revenue streams.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Business, Human-Computer Interaction, or a related field is typically expected for roles of this nature, though equivalent practical experience will be strongly considered.

Experience: Minimum of 5 years of progressive experience in service design, experience strategy, consulting (agency or in-house), or a related field focused on transforming customer or employee experiences.

Required Skills:

• Service Design Expertise: Demonstrated experience in designing services and complex experiences at a systems level, moving beyond purely user interface (UI) design to encompass the entire service ecosystem.
• Consulting Mindset: Proven ability to advise clients, effectively structure ambiguous business problems, and communicate complex ideas clearly and concisely to executive-level audiences.
• Highly Organized: Capacity to adaptively manage multiple project timelines, stakeholder communications, and critical deliverables with precision and foresight.
• Builder Mentality: A proactive and hands-on approach, demonstrating a willingness to actively contribute to building new service models, internal processes, and tangible solutions.
• Strong Collaboration Skills: Exceptional ability to work effectively and inclusively across diverse functions, organizational levels, and with both internal and client teams.
• Entrepreneurial Spirit: Comfort with ambiguity, ability to navigate fast-paced environments with frequent pivots, and a drive to shape and create initiatives that do not yet exist.
• Excellent Communication: Superior verbal and written communication skills, with the capacity to articulate complex concepts and strategies effectively.
• Facilitation Skills: Proven ability to design and lead productive workshops and collaborative sessions that drive alignment and decision-making.
• Storytelling Skills: Ability to craft compelling narratives that illustrate the value of proposed solutions and inspire action from stakeholders.

Preferred Skills:

• Experience within early-stage companies, startups, or dedicated innovation teams, demonstrating adaptability and a growth mindset.
• Familiarity with adjacent disciplines such as data products, AI strategy, customer relationship management (CRM) systems, and advanced experience management platforms.

📝 Enhancement Note: The "5+ years of relevant experience" and the blend of hard and soft skills (design, consulting, facilitation, communication) suggest a mid-to-senior level role. The emphasis on "translating insights into actionable strategies" and "building MVPs and operational processes" points towards a candidate who can not only strategize but also contribute to the practical implementation of GTM and revenue-generating initiatives.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Service Design Case Studies: Showcase a minimum of 2-3 detailed case studies demonstrating end-to-end service design projects, illustrating the problem, your process, key deliverables (journey maps, blueprints, prototypes), and measurable outcomes.
• Transformation Impact: Clearly articulate how your design contributions led to tangible business improvements, such as increased customer satisfaction, improved operational efficiency, or revenue growth.
• Cross-Functional Collaboration Examples: Include examples of how you've worked with diverse teams (e.g., engineering, marketing, sales, data analytics) to bring service designs to life.
• Strategic Thinking & Problem Framing: Demonstrate your ability to frame complex problems, identify key opportunities, and translate them into strategic recommendations and actionable roadmaps within your portfolio.

Process Documentation:

• Workflow Design & Optimization: Showcase examples of how you've mapped existing service workflows and designed optimized future-state processes, emphasizing efficiency and user experience.
• Prototyping & Iteration: Present evidence of experience prototyping methodologies and iterative development processes used to test and refine service concepts before full-scale implementation.
• Insight Translation: Illustrate how you've translated user research, data analysis, and client workshops into concrete design artifacts and strategic plans.

📝 Enhancement Note: For a role bridging design and operations, the portfolio should emphasize not just the visual or conceptual aspects of design but also the practical application and impact of those designs on business processes, efficiency, and revenue. Highlighting how designs translate into operational processes and measurable outcomes is critical.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Service Designers or Experience Strategists with 5-10 years of experience in New York City, a competitive salary range is estimated to be between $120,000 - $170,000 annually, commensurate with experience and qualifications.

Benefits:

• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan (e.g., 401(k)) with potential company match.
• Paid time off (PTO), including vacation, sick leave, and holidays.
• Opportunities for professional development, training, and conference attendance.
• A dynamic and entrepreneurial work culture with direct impact opportunities.
• Competitive compensation package, reflecting the value of your expertise.

Working Hours: The standard full-time work week is approximately 40 hours. While on-site presence in New York City is expected, the firm's entrepreneurial nature may allow for some flexibility in scheduling, especially for individuals demonstrating strong self-management and delivery capabilities.

📝 Enhancement Note: Salary estimation is based on general market data for similar roles in high-cost-of-living areas like New York City. Specific benefits and exact salary will be detailed during the interview process. The role's "builder mentality" and "entrepreneurial spirit" suggest a culture that might value results and flexibility over rigid hours, though the on-site requirement is firm.

🎯 Team & Company Context

🏢 Company Culture

Industry: Consulting (Experience-led Transformation Business) Company Size: Acquis Consulting is a growing firm, likely in the small to medium-sized business (SMB) range, indicated by the "young firm" and "building a new kind of experience transformation firm" descriptions. This suggests a dynamic, fast-paced environment where individual contributions have a significant impact. Founded: The company's founding date is not explicitly stated, but the emphasis on "shaping our young firm's culture" implies a relatively recent establishment or a period of significant growth and evolution.

Team Structure:

• The Cortico-X unit appears to be a specialized division within Acquis Consulting focused on experience transformation, likely comprising a core team of strategists, designers, data specialists, and technologists.
• Reporting lines are not specified but are expected to be relatively flat in a growing consultancy, with direct access to leadership.
• Collaboration is a key tenet, requiring seamless integration with internal Acquis disciplines and client-side stakeholders across various departments.

Methodology:

• Cortico-X orchestrates insight, strategy, technology, and delivery into a unified approach to drive measurable outcomes.
• Core capabilities span strategy, research, design, applied data & technology, and experience management, indicating a holistic approach to transformation.
• The methodology emphasizes an "experience-led" transformation, prioritizing deep understanding of customer and employee journeys.

Company Website: https://www.acquisconsulting.com/

📝 Enhancement Note: The "young firm" aspect is crucial for candidates interested in operations. It implies opportunities to build processes, define standards, and influence the operational framework from the ground up, rather than stepping into established, potentially rigid systems. This aligns well with Revenue Operations and GTM roles where process optimization is key.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level Service Designer with significant consulting responsibilities. It offers a unique opportunity to blend deep design expertise with strategic advisory and hands-on building, a profile highly valued in operations leadership roles that require strategic vision and execution capability.

Reporting Structure: While not explicitly defined, in a consulting environment of this nature, the Service Designer would likely report to a Director or Partner overseeing the Cortico-X practice or client engagements. The role demands frequent interaction and collaboration with senior client stakeholders and internal leadership.

Operations Impact: The Service Designer's work directly influences how clients deliver value, which fundamentally impacts their customer acquisition, retention, and revenue generation processes. By designing and optimizing end-to-end experiences, particularly with AI integration, this role contributes to enhancing operational efficiency, driving customer loyalty, and ultimately, increasing revenue streams.

Growth Opportunities:

• Leadership in Transformation: Progress to leading larger client engagements, developing new service offerings, and potentially managing a team of designers or consultants within Cortico-X.
• Specialization & Expertise: Deepen expertise in AI-driven service design, applied data strategies, or specific industry verticals, becoming a recognized subject matter expert.
• Firm Building: Play a pivotal role in scaling the Cortico-X practice, contributing to business development, methodology refinement, and talent acquisition, offering a path towards partnership or senior leadership within Acquis Consulting.

📝 Enhancement Note: The growth path here is not just in design but in strategic operations and business development. For operations professionals, this role offers a chance to apply process and system design thinking to client-facing transformation, which is a critical component of modern GTM and Revenue Operations.

🌐 Work Environment

Office Type: The role is based in New York City and is described as "On-site." This implies working from a physical office location, likely expected to be a modern, collaborative workspace conducive to client meetings, team workshops, and focused individual work.

Office Location(s): New York, New York (Specific office address not provided, but likely in a business district).

Workspace Context:

• Collaborative Environment: Expect a low-ego, high-performance culture that encourages open communication, idea sharing, and teamwork, essential for complex transformation projects.
• Tools & Technology: Access to standard consulting and design tools, with potential exposure to emerging technologies and AI platforms relevant to client projects. The firm's "builder mentality" suggests a willingness to adopt and integrate new operational tools.
• Team Interaction: Frequent opportunities to interact with diverse internal teams (strategy, data, tech) and external client teams, fostering a dynamic and engaging work experience.

Work Schedule: While the role is full-time and on-site, the entrepreneurial nature of a consulting firm often allows for a degree of flexibility in how work is structured, provided deadlines are met and client needs are satisfied. This can be advantageous for operations professionals who need to balance deep work with collaborative sessions.

📝 Enhancement Note: The "on-site" requirement in a consulting context means the candidate should be prepared for client-site visits as well, which is common for operational roles focused on implementation and process integration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess alignment with the core requirements of service design, consulting, and a builder mentality. Be prepared to articulate your most impactful projects.
• Hiring Manager/Team Interviews: Deeper dives into your experience, focusing on specific case studies, your approach to problem-solving, and how you handle ambiguity and cross-functional collaboration. Expect behavioral questions about your entrepreneurial spirit and builder mentality.
• Portfolio Presentation & Case Study: A session where you will present one or two key portfolio pieces, likely including a case study that demonstrates your end-to-end service design process and its business impact. This is where you'll showcase your ability to translate strategy into actionable plans.
• Final Round/Leadership Interview: Discussions with senior leadership to assess cultural fit, strategic thinking, and potential for growth within Acquis Consulting. Focus on how you can contribute to shaping the firm's future.

Portfolio Review Tips:

• Focus on Impact: For each case study, clearly articulate the business problem, your specific role and contributions, the methodologies used, and—most importantly—the measurable outcomes and impact achieved. Quantify results whenever possible (e.g., improved efficiency by X%, increased conversion by Y%).
• Show, Don't Just Tell: Use visuals effectively. Include journey maps, service blueprints, wireframes, prototypes, and any other artifacts that clearly illustrate your design process and thinking.
• Highlight the "Builder" Aspect: If possible, include examples where you moved beyond design to help implement or operationalize solutions. This demonstrates the "builder mentality" they seek.
• Tailor to Operations: Frame your experience through the lens of operational improvement and value delivery, especially if you have examples related to streamlining processes, improving client onboarding, or enhancing internal workflows that indirectly support revenue.

Challenge Preparation:

• Problem Framing: Be ready to tackle a hypothetical client challenge. Focus on your structured approach to understanding the problem, identifying key stakeholders, framing the opportunity, and outlining potential solutions and next steps.
• Process Design Thinking: Anticipate questions or exercises related to designing a new service or improving an existing one. Think about the end-to-end journey, touchpoints, internal processes, and potential AI integrations.
• Cross-Functional Communication: Practice articulating your ideas clearly and concisely, considering how different stakeholders (e.g., business leaders, technical teams) would perceive and interact with your proposed solutions.

📝 Enhancement Note: The interview process emphasizes practical application and impact, aligning with operations roles. Candidates should be prepared to demonstrate not just design skills but also strategic thinking, problem-solving, and the ability to drive tangible business results through optimized processes and experiences.

🛠 Tools & Technology Stack

Primary Tools:

• Service Design & Prototyping Tools: Proficiency in tools such as Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), Miro, Mural, Smaply, or similar platforms for journey mapping, wireframing, prototyping, and collaborative ideation.
• Consulting & Project Management Tools: Familiarity with tools for project planning, task management, and documentation (e.g., Asana, Trello, Jira, Microsoft Project) will be beneficial.
• Presentation Software: Advanced skills in PowerPoint, Google Slides, or Keynote for developing compelling client-facing decks and workshop materials.

Analytics & Reporting:

• While not explicitly stated as a primary requirement, an understanding of how to leverage data within service design is crucial. Familiarity with analytics platforms (e.g., Google Analytics, Amplitude, Mixpanel) to inform design decisions and measure impact is a plus.
• Ability to interpret data to identify user pain points and opportunities for service improvement.

CRM & Automation:

• Understanding of CRM systems (e.g., Salesforce, HubSpot) and marketing/sales automation platforms is advantageous, as service design often intersects with how these systems support customer journeys and internal processes.
• Familiarity with how service design principles can be applied to optimize CRM utilization and automate workflows for enhanced efficiency.

📝 Enhancement Note: For operations candidates, familiarity with CRM and automation tools is highly relevant. The ability to connect service design concepts with the practical implementation within these systems will be a significant advantage, bridging the gap between design and operational execution.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A deep commitment to understanding and transforming client and employee experiences to deliver exceptional value and drive measurable outcomes.
• Collaboration & Low Ego: A culture that fosters open communication, mutual respect, and a shared drive for success, where collective achievement is prioritized over individual recognition.
• Innovation & Entrepreneurship: Embracing ambiguity, encouraging experimentation, and actively shaping new solutions and methodologies in a fast-paced, evolving environment.
• Impact & Ownership: A focus on delivering tangible results and taking ownership of initiatives from conception through to implementation and operationalization.
• Continuous Learning: A commitment to staying at the forefront of design, technology, and business strategy, fostering a culture of professional growth and development.

Collaboration Style:

• Cross-Functional Integration: Seamlessly blending design expertise with business strategy, data analysis, and technology implementation, working hand-in-hand with diverse internal and client teams.
• Workshop Facilitation: Leading dynamic and inclusive workshops that encourage active participation, diverse perspectives, and collaborative problem-solving to achieve shared goals.
• Knowledge Sharing: An environment that promotes the open exchange of ideas, best practices, and learnings, contributing to the collective growth and expertise of the firm.

📝 Enhancement Note: The emphasis on "shaping our young firm's culture" means candidates will have a direct influence on how operations and collaboration are structured. This is an exciting prospect for operations professionals who thrive on building and optimizing processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: Thriving in a dynamic, early-stage consulting environment where strategic priorities may shift and new service offerings are continuously being developed.
• Bridging Design and Execution: Effectively translating innovative service concepts into practical, implementable operational processes and client solutions, requiring a blend of strategic vision and hands-on execution.
• Cross-Functional Alignment: Ensuring buy-in and effective collaboration across diverse client teams and internal Acquis disciplines, which may have differing priorities and perspectives.
• Measuring Impact: Developing and demonstrating the tangible business value and ROI of designed services, particularly in the context of complex transformation projects.

Learning & Development Opportunities:

• Deep Dive into AI and Emerging Tech: Gain hands-on experience applying AI and other emerging technologies to transform client services and operations.
• Consulting Acumen Development: Hone strategic advisory, problem-solving, and executive communication skills through client engagements and internal mentorship.
• Firm Building Contribution: Actively participate in defining and optimizing Acquis Consulting's operational frameworks, methodologies, and culture, offering a unique entrepreneurial growth path.
• Industry Exposure: Work with a variety of clients across different sectors, broadening your understanding of diverse business challenges and operational landscapes.

📝 Enhancement Note: The challenges presented are typical of roles that bridge creative/strategic functions with operational execution. For operations professionals, these challenges represent opportunities to apply their skills in process optimization, system implementation, and data-driven decision-making within a client-facing context.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex client problem you helped solve through service design. Walk us through your process, the key challenges, and the ultimate business impact you delivered." (Focus on framing, problem-solving, and quantifiable results.)
• "How do you approach translating abstract service concepts into concrete, implementable operational processes or MVPs?" (Highlight your "builder mentality" and process-design thinking.)
• "Tell us about a time you had to align disparate stakeholders with conflicting priorities around a shared vision. What was your facilitation strategy, and what was the outcome?" (Demonstrate collaboration and facilitation skills.)

Company & Culture Questions:

• "What excites you about working in a 'young firm' that's 'building a new kind of experience transformation firm'?" (Showcase your entrepreneurial spirit and desire to shape processes.)
• "How do you embody a 'low-ego, high-performance culture' when working with clients and internal teams?" (Provide examples of collaborative and results-oriented behavior.)
• "How would you measure the success of a service transformation initiative from an operational and revenue-impact perspective?" (Connect design outcomes to business metrics.)

Portfolio Presentation Strategy:

• Narrative Arc: Structure your portfolio presentation as a compelling story, clearly outlining the problem, your strategic approach, your specific contributions, the collaborative process, and the tangible business results.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your projects. For operations-minded interviewers, this is critical. Think efficiency gains, cost reductions, revenue increases, or improved customer retention.
• Demonstrate Process: Clearly articulate the methodologies you employed (journey mapping, blueprinting, prototyping) and how they informed your decisions and led to the final solution.
• Emphasize Collaboration & Building: If your portfolio includes examples of cross-functional collaboration or hands-on building, highlight these aspects to showcase your team player and builder mentality.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design thinking but also strategic operational acumen. Candidates should be ready to speak about process optimization, efficiency, and tangible business impact, aligning their experience with the operational demands of GTM and Revenue Operations.

📌 Application Steps

To apply for this operations-adjacent Service Designer position:

• Submit your application through the provided link on the Acquis Consulting careers portal.
• Tailor your Resume: Highlight keywords related to service design, consulting, AI strategy, process optimization, cross-functional collaboration, and experience transformation. Quantify achievements with specific metrics where possible.
• Curate your Portfolio: Select 2-3 of your most impactful projects that showcase your end-to-end design process, strategic thinking, and demonstrable business outcomes. Focus on case studies that highlight operational improvements or revenue impact. Ensure your portfolio clearly articulates your role, the problem, your solution, and the results.
• Prepare your Narrative: Practice articulating your experience and portfolio highlights concisely, focusing on the "why," "what," and "how" of your work, with a strong emphasis on the impact you delivered. Be ready to discuss your "builder mentality" and entrepreneurial spirit.
• Research Acquis Consulting & Cortico-X: Understand their mission, values, and approach to experience-led transformation. Familiarize yourself with their existing capabilities and how this role contributes to their growth.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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