UX Copywriter

📍 Job Overview

Job Title: UX Copywriter

Company: CapTech Consulting

Location: Charlotte, North Carolina, United States

Job Type: Contract

Category: Customer Experience (CX) / Content Strategy Operations

Date Posted: August 21, 2025

Experience Level: 2-5 Years

🚀 Role Summary

• Develop and refine user-centered copy for digital interfaces, ensuring clarity, conciseness, and brand consistency across web and mobile platforms.

• Collaborate closely with UX designers and content strategists to integrate copy seamlessly into the user experience, influencing content strategy from ideation to execution.

• Apply a strong understanding of content marketing principles, brand tone, and voice to innovative digital applications and user journeys.

• Contribute to the development of dev-ready assets by understanding fundamental technical considerations for content delivery.

• Act as a detail-oriented self-starter, effectively receiving feedback and collaborating within project teams to meet high-quality standards and deadlines.

📝 Enhancement Note: While the title is "UX Copywriter," the role's emphasis on "content strategy," "brand tone and voice," and "collaboration with UX and design partners" suggests a strong operational component. The ability to support "branding, marketing, and content writing efforts" within project teams points to a role that bridges creative execution with operational delivery of content within client engagements. The "part-time hourly" nature further highlights an operational model focused on project-based delivery.

📈 Primary Responsibilities

• Craft compelling and concise copy for web, mobile, and digital interfaces, including headlines, subheads, body copy, and calls to action that engage and guide users.

• Collaborate with UX designers and visual designers to ensure typography, color, and layout effectively support the written content and overall user experience.

• Participate actively in design and UX activities, contributing to content strategy and the development of various project deliverables.

• Conduct content research and analysis to inform copy development and ensure alignment with user needs and business objectives.

• Edit and proofread content efficiently and accurately, adhering to strict deadlines and maintaining the highest quality standards for client-facing materials.

• Support internal and client branding initiatives through strategic content writing and messaging.

• Communicate and present content concepts and solutions clearly, often in tandem with visual designs, utilizing sketches, wireframes, and mockups.

📝 Enhancement Note: The responsibilities highlight a blend of creative copywriting and operational execution within client projects. The emphasis on "participating in design and UX activities" and "supporting the development of various deliverables" indicates a need for structured content creation processes and close collaboration with other operational functions (design, UX). The mention of "content strategy" as a collaborative contribution also points to an operational role in shaping the information architecture and user journey.

🎓 Skills & Qualifications

Education:

Experience:

• 2+ years of professional experience in copywriting, with a focus on digital interfaces.

Required Skills:

• Exceptional copywriting and editing skills, with a passion for crafting concise, actionable, and universally understood content.

• Demonstrated ability to write for digital platforms, understanding various content types and audience engagement strategies.

• Proficiency in content marketing principles, including brand tone, voice, and style guide adherence.

• Strong collaboration skills, with the ability to work effectively alongside UX and design partners.

• Understanding of fundamental technical considerations for delivering dev-ready assets.

• Detail-driven approach to work, ensuring high-quality output and adherence to deadlines.

• Excellent communication skills for presenting concepts and solutions clearly.

• Robust prioritization and time management skills to meet project deadlines.

Preferred Skills:

• Experience in a consulting or digital agency environment.

• Familiarity with content creation and collaboration tools such as InVision, Adobe Acrobat, and GatherContent.

• Ability to seek and incorporate coaching and mentoring from senior content writers and UX experts.

📝 Enhancement Note: The requirement for a portfolio showcasing "web, mobile, and digital interface copy" and the emphasis on "collaboration with UX and design partners" and "technical considerations for delivering dev-ready assets" underscore the operational nature of this role. It's not just about writing, but about integrating content effectively into a larger digital product development process, requiring an understanding of workflows and deliverables. The preference for agency/consulting experience further reinforces this.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio showcasing a range of web, mobile, and digital interface copy examples.

• Demonstrations of your ability to write engaging and effective headlines, subheads, body copy, and calls to action for diverse projects.

• Case studies or examples that illustrate how you collaborated with UX and design partners to integrate content strategy and copy.

• Evidence of your understanding of brand tone and voice, and how you adapt it across different platforms and applications.

Process Documentation:

• While not explicitly requested, candidates should be prepared to discuss their personal process for content creation, revision, and collaboration.

• Be ready to articulate how you manage the workflow from brief to final copy delivery, including feedback loops and stakeholder reviews.

• Demonstrate familiarity with processes for ensuring content quality, consistency, and adherence to brand guidelines.

📝 Enhancement Note: For a UX Copywriter role, especially in a consulting context, a portfolio is a critical component for evaluating operational execution and collaborative capabilities. The expectation is to see not just the final output, but also evidence of the process behind it, including collaboration with design and technical considerations, which are key operational aspects of content delivery.

💵 Compensation & Benefits

Salary Range:

Benefits:

• CapFlex: Supports a remote and hybrid workforce with daily flexibility.

• Learning & Development: Access to certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths.

• Modern Health: A mental health and well-being platform offering 1:1 care, group support, and self-serve resources.

• Carrot Fertility: Inclusive fertility and family-forming coverage.

• Fringe: A company-paid stipend program for personalized lifestyle benefits (e.g., streaming services, student loan repayment, fitness).

• Employee Resource Groups: Opportunities to engage in diversity and inclusion initiatives.

• Philanthropic Partnerships: Involvement in community support projects and pro-bono work.

• 401(k) Matching: Generous matching with no vesting period.

• Traditional Benefits: Generous Paid Time Off (PTO), health coverage, disability insurance, and paid family leave.

Working Hours:

• This is a part-time hourly position, with the expectation of approximately 20 hours per week. Flexibility in scheduling is available, provided client needs and project deadlines are met.

📝 Enhancement Note: The salary estimate is based on publicly available data for contract UX Copywriter roles in Charlotte, NC, considering the specified experience level and the consulting industry context. The benefits package is extensive, reflecting CapTech's commitment to employee well-being and professional growth, which are often key considerations for operations professionals evaluating long-term career opportunities.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting

Company Size: 1,000-5,000 Employees

Founded: 1997

Company Description: CapTech is an award-winning consulting firm focused on helping clients achieve their goals through technology. They emphasize strong, long-lasting client relationships and deliver solutions across various sectors, including Fortune 100 companies and government agencies.

Team Structure:

• The role operates within CapTech's Customer Experience (CX) team, which likely comprises UX designers, content strategists, researchers, and project managers.

• Collaboration is a core aspect, with close partnerships expected between copywriters, UX designers, and creative directors.

Methodology:

• CapTech likely employs agile methodologies and a client-centric approach to project delivery.

• Emphasis is placed on data-driven insights and collaborative problem-solving to achieve client objectives.

• Processes are geared towards delivering high-quality, technology-enabled solutions efficiently.

Company Website: https://www.captechconsulting.com/

📝 Enhancement Note: CapTech's identity as a consulting firm suggests a culture of professionalism, client service, and continuous learning. The CX team's focus implies a user-centric design and development process. The company's size indicates established operational frameworks and career development paths, while the consulting nature means adaptability and strong project management skills are highly valued.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a specialist contributor within the CX team, focusing on a specific skill set (UX Copywriting). It's an opportunity to deepen expertise in content strategy and digital experience design.

Reporting Structure: The UX Copywriter will likely report to a Content Manager or Creative Director within the CX practice, while also collaborating closely with project leads and UX designers on client engagements.

Operations Impact: The UX Copywriter's work directly impacts the usability, clarity, and effectiveness of digital products and client-facing communications. High-quality copy enhances user adoption, satisfaction, and brand perception, contributing to the overall success of client projects and CapTech's reputation.

Growth Opportunities:

• Skill Specialization: Deepen expertise in UX writing, content strategy, and information architecture.

• Client Exposure: Gain experience working with a diverse range of clients across different industries.

• Mentorship: Receive coaching and mentoring from senior CapTech professionals in content and CX.

• Potential for Full-Time: Successful contract performance could lead to opportunities for full-time employment with CapTech.

• Cross-functional Learning: Opportunities to learn about other aspects of digital transformation and consulting.

📝 Enhancement Note: For a contract role, growth is often measured by skill development and project experience. CapTech's structured approach to learning and development suggests that even contract employees can benefit from exposure to best practices and potential career advancement if performance merits. The consulting environment itself offers a steep learning curve due to varied client challenges.

🌐 Work Environment

Office Type: CapTech offers a hybrid work model, allowing for a blend of remote work and in-office collaboration.

Office Location(s): While Charlotte is the primary location mentioned, CapTech has multiple offices across the US, indicating a distributed team structure.

Workspace Context:

• The role requires collaboration with designers and strategists, suggesting a team-oriented workspace, whether in-person or virtual.

• Access to necessary digital tools and platforms for content creation, collaboration, and project management will be provided.

Work Schedule:

• The role is part-time (approximately 20 hours per week).

• Flexibility is a key aspect, allowing employees to balance work with other commitments, provided project deliverables and team collaboration needs are met.

📝 Enhancement Note: The hybrid work environment and part-time nature suggest a focus on results and efficiency rather than strict hours. Operations professionals in this setup often value the autonomy and flexibility, but must also demonstrate strong self-management and communication skills to thrive.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and crucially, your portfolio link.

• Skills Assessment/Case Study: You may be asked to complete a copywriting exercise or present a case study from your portfolio, demonstrating your approach to UX writing challenges and collaboration.

• Team/Hiring Manager Interview: Interviews with members of the CX team or hiring manager (Laura Massa) to assess your skills, experience, cultural fit, and understanding of UX principles.

• Client Presentation (Potentially): Depending on the project, you might be involved in presenting your work or collaborating in client-facing discussions.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest, most relevant projects that showcase your UX copywriting skills for web, mobile, and digital interfaces.

• Showcase Collaboration: Include examples that highlight how you worked with designers or product teams. If possible, explain your role in the broader project context.

• Highlight Process: Briefly explain your process for each project – from understanding the brief to research, drafting, revising, and final delivery.

• Focus on Impact: If possible, quantify the impact of your copy (e.g., improved conversion rates, reduced support queries, enhanced user engagement).

• Clarity and Conciseness: Ensure your portfolio itself is well-organized, easy to navigate, and clearly communicates your value proposition.

Challenge Preparation:

• Understand UX Principles: Brush up on core UX concepts like user-centered design, information architecture, usability testing, and accessibility.

• Brand Voice Consistency: Be prepared to discuss how you maintain brand voice and tone across different digital touchpoints.

• Problem-Solving Scenarios: Think about common challenges in UX copywriting (e.g., complex information, user confusion, CTA effectiveness) and how you've overcome them.

• Collaboration Scenarios: Prepare examples of how you've collaborated with designers, developers, and product managers.

📝 Enhancement Note: The emphasis on a portfolio for a UX Copywriter is paramount. It's the primary tool for assessing operational capability in content creation and integration. Candidates should treat the portfolio review as a critical interview stage and prepare to articulate their process and impact.

🛠 Tools & Technology Stack

Primary Tools:

• Content Creation & Editing: Microsoft Word, PowerPoint (advanced proficiency required).

• Collaboration & Communication: Tools for team interaction, feedback sharing, and project management (e.g., Slack, Microsoft Teams, project management software).

Analytics & Reporting:

CRM & Automation:

• While not directly mentioned, experience with content management systems (CMS) or platforms like GatherContent is preferred, indicating a need to understand how content is managed and deployed operationally.

📝 Enhancement Note: The explicit mention of Microsoft Word and PowerPoint highlights the need for strong foundational content production skills. The preference for tools like InVision and GatherContent suggests an operational environment where content is managed within design and development workflows, requiring an understanding of how copy integrates into larger systems.

👥 Team Culture & Values

Operations Values:

• Client Focus: Delivering exceptional value and solutions to clients is paramount.

• Collaboration: Working effectively in cross-functional teams to achieve project goals.

• Excellence: A commitment to high-quality work, attention to detail, and continuous improvement.

• Innovation: Driving new ideas and approaches in technology and user experience.

• Integrity: Upholding ethical standards and building trust with clients and colleagues.

Collaboration Style:

• CapTech emphasizes a collaborative and team-oriented approach, where individuals contribute their expertise to collective success.

• Open communication and feedback are encouraged to foster continuous learning and improvement.

• The hybrid model supports flexible collaboration methods, blending in-person interaction with virtual communication.

📝 Enhancement Note: For a consulting firm, a strong emphasis on client delivery, teamwork, and professional development is typical. Operations professionals must be adaptable and able to integrate into various project teams, demonstrating a commitment to shared success and client satisfaction.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Brand Voice and User Needs: Effectively translating client brand guidelines into user-friendly, engaging copy that meets user expectations.

• Managing Multiple Projects/Clients: Juggling varied project requirements, deadlines, and client feedback simultaneously in a part-time capacity.

• Adapting to Diverse Industries: Quickly understanding and adopting the tone and context for different client industries and target audiences.

• Technical Integration: Ensuring copy is technically feasible for digital platforms and works seamlessly with design elements.

Learning & Development Opportunities:

• Mentorship: Access to experienced professionals for guidance on UX writing, content strategy, and career development.

• Skill Enhancement: Opportunities to learn new tools and methodologies through CapTech's L&D programs.

• Exposure to Best Practices: Working on diverse projects provides exposure to industry-leading CX and content strategies.

📝 Enhancement Note: The challenges presented are common in consulting environments and highlight the need for adaptability, strong organizational skills, and a proactive learning mindset, all critical for operations roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to adapt a brand's voice for a new digital platform. What was your process, and what were the results?" (Focus on brand consistency, audience adaptation, and impact).

• "How do you collaborate with UX designers and product managers when developing copy? Can you provide an example of a successful collaboration?" (Highlight teamwork, communication, and integration).

• "Walk me through your process for creating and refining UX copy for a complex feature or user flow. How do you ensure clarity and conciseness?" (Demonstrate systematic approach, attention to detail, and user-centricity).

Company & Culture Questions:

• "What interests you about CapTech and this specific role?" (Research CapTech's values, projects, and CX practice).

• "How do you handle constructive criticism or feedback on your copy from clients or colleagues?" (Emphasize receptiveness, learning, and improvement).

Portfolio Presentation Strategy:

• Project Selection: Choose 2-3 projects that best represent your UX copywriting skills and collaboration experience.

• Narrative Structure: For each project, outline the challenge, your role and process, the solutions you implemented (your copy), and the outcomes or impact.

• Visual Integration: If showing mockups or wireframes, clearly indicate where your copy fits in and how it enhances the user experience.

• Concise Delivery: Be prepared to present your portfolio highlights concisely, focusing on key contributions and learnings.

📝 Enhancement Note: Interview preparation for this role should heavily focus on demonstrating both creative ability and operational execution. The ability to articulate process, collaboration, and impact is key, as is showing a genuine understanding of CapTech's client-focused consulting model.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link, ensuring your resume and a link to your online portfolio are included.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating web, mobile, and digital interface copywriting, ideally showcasing collaboration with design teams and consideration for technical delivery.

• Resume Optimization: Update your resume to emphasize achievements and responsibilities related to UX copywriting, content strategy, client collaboration, and meeting deadlines. Use keywords from the job description.

• Interview Preparation: Practice articulating your portfolio projects, your copywriting process, and how you approach collaboration and feedback. Prepare answers to potential behavioral and situational questions related to UX copywriting.

• Company Research: Familiarize yourself with CapTech Consulting, its client work, and its CX practice to demonstrate your understanding of their business and culture during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.