UX Content Designer III

Expedia Group
Full-time•$138k-193k/year (USD)•Austin, United States

📍 Job Overview

Job Title: UX Content Designer III

Company: Expedia Group

Location: Seattle, Washington, United States; Austin, Texas, United States; Chicago, Illinois, United States

Job Type: FULL_TIME

Category: UX Content Design / Experience Design

Date Posted: 2026-02-23

Experience Level: 5+ years

Remote Status: Hybrid

🚀 Role Summary

  • This role is a senior-level position focused on developing and executing product content strategies within the Experience Design (XD) team, impacting millions of travelers globally.

  • The UX Content Designer III will blend UX writing with storytelling, employing a content-first approach to end-to-end experience design for Loyalty and Membership programs.

  • Responsibilities include auditing, analyzing, structuring, creating, and presenting compelling UX content, and partnering with product and research teams to improve user experiences through data-driven insights and content testing.

  • The position requires strong facilitation and presentation skills to influence stakeholders and negotiate optimal experiences that balance traveler satisfaction with business objectives, including a focus on accessibility, inclusion, and translatability.

📝 Enhancement Note: While this role is not explicitly in Revenue or Sales Operations, its focus on user experience, content strategy, data-driven decision-making, and cross-functional collaboration makes it highly relevant to GTM operations. A strong UX Content Designer can significantly impact conversion rates, customer retention, and overall user engagement, which are key GTM metrics. The role's emphasis on data, research, and measurable improvements aligns with the operational excellence expected in RevOps and Sales Ops.

📈 Primary Responsibilities

  • Design thoughtful, intuitive, and accessible content solutions for a range of product use cases and interactions, including onboarding, in-app education, transactional flows, and push notifications.

  • Apply solid information architecture methods, such as content modeling and mapping, and UI frameworks to design scalable and user-centric content solutions.

  • Conduct comprehensive content audits, analyze existing content, structure new content, and create compelling UX content that enhances the product experience across various touchpoints.

  • Partner closely with cross-functional product and research teams to drive content tests, leveraging human-centered design methods

Application Requirements

Candidates need a Bachelor's degree or equivalent professional experience in core skills like UX Writing, content audits, and information architecture, along with 5+ years of experience as a Content Designer, UX writer, or Content Strategist. Strong skills in presenting content rationale and negotiating with stakeholders to balance traveler satisfaction and business objectives are required.