UX Architect

CapTech Consulting
Full-time•Richmond, United States

📍 Job Overview

Job Title: UX Architect

Company: CapTech Consulting

Location: Richmond, Virginia, United States

Job Type: Full-time

Category: Customer Experience (CX) / Design Operations

Date Posted: 2026-02-04

Experience Level: 5+ Years Professional Experience

Remote Status: On-site

🚀 Role Summary

  • This role is critical for designing sophisticated, intuitive, and impactful digital brand experiences, directly contributing to CapTech Consulting's client success in the Customer Experience (CX) domain.

  • The UX Architect will leverage a deep understanding of user research, interaction design, and accessibility best practices to translate complex user needs and business objectives into seamless digital solutions.

  • This position offers a significant opportunity for professional growth, including mentoring junior practitioners, leading advanced design initiatives, and contributing to the evolution of CX methodologies within the firm.

  • Successful candidates will demonstrate a passion for problem-solving, a strong command of design principles, and the ability to collaborate effectively with cross-functional teams to deliver high-quality, user-centered digital products.

📝 Enhancement Note: The original job title "UX Architect" is enhanced to include "Customer Experience (CX) / Design Operations" in the Category to better reflect the operational aspects of managing design processes, methodologies, and team development within a consulting environment, aligning with industry trends in operations roles.

📈 Primary Responsibilities

  • Lead the creation of comprehensive user experience deliverables, including personas, customer journeys, conceptual prototypes, and responsive interfaces, ensuring adherence to interaction design and usability best practices.

  • Spearhead advanced design activities such as facilitating design thinking workshops, conducting rapid prototyping sessions, and managing iterative user testing cycles to validate and refine designs.

  • Develop and deliver clear, concise, and compelling presentations to clients and internal stakeholders, effectively articulating design rationale, user insights, and strategic recommendations.

  • Champion the principles of accessible design and usability across all projects, educating clients and project teams on their importance and impact. *

Application Requirements

Candidates must possess 5+ years of professional experience, ideally in consulting or an agency context, along with strong conceptual and visual communication skills and expert knowledge of interaction design and usability principles. Proven understanding of user research, usability testing, product strategy, information architecture, and design methodologies is required, with Figma expertise being preferred.