UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Spyrosoft

Location: Wrocław, Poland

Job Type: FULL_TIME

Category: User Experience (UX) Research / Product Operations

Date Posted: 2026-04-03

Experience Level: Mid-Level (4+ years)

Remote Status: Remote Solely

🚀 Role Summary

• Spearhead UX research initiatives to drive the evolution of digital products, focusing on enhancing user experience for both external customers and internal stakeholders.

• Conduct end-to-end research projects, employing a diverse range of qualitative and quantitative methodologies to uncover user needs, behaviors, and pain points.

• Translate complex research findings into clear, actionable insights and strategic recommendations that directly influence product roadmaps and design decisions.

• Foster strong collaborative relationships with cross-functional teams, including Product Management, Design, Engineering, and Analytics, to ensure research is integrated seamlessly into the product development lifecycle.

📝 Enhancement Note: This role is categorized under Product Operations due to its direct impact on product development strategy and user experience optimization, which are core tenets of effective product operations. The emphasis on "ownership of the full research cycle" and "influencing product decisions" indicates a strategic, rather than purely tactical, function within the product development process.

📈 Primary Responsibilities

• Design and execute comprehensive UX research plans, from defining research objectives and selecting appropriate methodologies to recruiting participants and analyzing data.

• Conduct various research activities, including user interviews, usability testing (moderated and unmoderated), surveys, contextual inquiries, diary studies, and persona development.

• Analyze qualitative and quantitative data to identify user patterns, pain points, and opportunities for product improvement, ensuring a data-driven approach to user-centric design.

• Collaborate closely with Product Managers and Designers to prioritize research needs, align on product strategy, and ensure research findings are effectively integrated into product requirements and design iterations.

• Develop and present compelling research reports, presentations, and workshops to diverse audiences, effectively communicating user insights and advocating for user-centered solutions to drive informed decision-making.

• Proactively identify opportunities to improve existing products and inform the strategy for new product features by understanding user needs and market trends.

• Contribute to the establishment and refinement of UX research best practices, guidelines, and processes within the organization to ensure consistent and high-quality research output.

📝 Enhancement Note: The responsibility to "Manage and prioritize research activities in a fast-paced environment, aligning them with business goals and user needs" suggests a need for strong project management skills and an ability to balance user advocacy with business objectives, typical of mid-level to senior operations roles.

🎓 Skills & Qualifications

Education: Bachelor's degree in a human-centered field such as Psychology, Sociology, Human-Computer Interaction (HCI), Communication, Computer Science, or a related discipline is preferred.

Experience: A minimum of 4 years of dedicated experience in UX research, with a proven track record of managing the entire research lifecycle from conception to actionable recommendations.

Required Skills:

• Demonstrated expertise in a wide array of UX research methodologies, including but not limited to:

  • User Interviews (in-depth, semi-structured)
  • Usability Testing (remote, in-person, moderated, unmoderated)
  • Surveys and Questionnaire Design
  • Behavioral Analysis and Data Interpretation
  • Persona Development and User Journey Mapping

• Proficiency with analytics and user behavior tracking tools, such as Google Analytics, Hotjar, Glassbox, Mixpanel, or similar platforms for quantitative insights.

• Exceptional communication, presentation, and storytelling skills, with the ability to articulate complex findings and their implications to technical and non-technical stakeholders.

• Strong stakeholder management capabilities, including influencing product strategy and fostering cross-functional alignment.

• Proficiency in translating research insights into clear, actionable recommendations that drive product improvements and inform design decisions.

Preferred Skills:

• Experience working with consumer-facing digital products or within product development teams in dynamic environments.

• Familiarity and practical experience with Agile and Scrum methodologies, understanding how UX research integrates into iterative development cycles.

• Advanced analytical thinking and problem-solving skills, with a knack for synthesizing information from various sources to uncover deeper insights.

• Experience in building and maintaining research repositories or knowledge bases.

• Understanding of design principles and the product development lifecycle beyond research.

📝 Enhancement Note: The "Nice to Have" section strongly suggests that candidates with a background in specific academic fields or practical experience in certain environments (consumer-facing products, Agile) will have a distinct advantage, indicating a preference for well-rounded professionals who can integrate quickly into the existing product development ecosystem.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory, showcasing a minimum of 3-5 significant UX research projects.

• Each project within the portfolio must clearly demonstrate the applicant's ownership of the full research cycle, from initial problem definition and research design to execution, analysis, and final recommendations.

• Evidence of how the research directly influenced product decisions, led to tangible improvements in user experience, and contributed to achieving business objectives (e.g., increased conversion rates, reduced churn, improved user satisfaction).

• Examples of diverse research methodologies applied, with clear justification for method selection based on project goals and constraints.

Process Documentation:

• Candidates should be prepared to discuss their personal research processes and frameworks, highlighting how they ensure rigor, efficiency, and impact.

• Examples of how research findings were documented and communicated to stakeholders, including different formats used (e.g., reports, presentations, workshops, user journey maps).

• Demonstrate an understanding of how to integrate research findings into product backlogs, design sprints, and iterative development cycles.

• Ability to articulate how they would establish or contribute to research standards and best practices within a team.

📝 Enhancement Note: The strong emphasis on a portfolio demonstrating "how your research has influenced product decisions and improved user experiences" is critical. This isn't just about listing methods; it's about showcasing impact and strategic contribution, a key requirement for roles that bridge research and product operations.

💵 Compensation & Benefits

Salary Range: Based on the provided hourly rate of 135 PLN and an assumption of a standard 40-hour work week, the estimated annual salary would be approximately 280,800 PLN gross. Given 4+ years of experience and the remote nature within Poland, this range is competitive. For a UX Researcher with this experience level in Poland, a typical gross annual salary can range from 180,000 PLN to 300,000+ PLN, depending on the company's size, specific industry, and the candidate's exact skill set and negotiation.

Benefits:

• Competitive salary package with potential for performance-based bonuses.

• Comprehensive private healthcare (medical insurance) for employees and potentially their families.

• Life insurance policy providing financial security.

• Multisport card or similar wellness program to support employee health and well-being.

• Opportunities for professional development, including training, conferences, and certifications relevant to UX research and product development.

• Flexible working hours and a fully remote work environment, promoting work-life balance.

• Access to modern technology and tools necessary for effective UX research.

• A collaborative and supportive team environment with opportunities for knowledge sharing and professional growth.

Working Hours: Standard full-time employment, typically 40 hours per week. While the role is remote, adherence to standard Polish working hours (e.g., 9 AM - 5 PM CET, with flexibility) is expected to facilitate collaboration with colleagues and stakeholders.

📝 Enhancement Note: The salary estimate is based on the provided hourly rate and industry benchmarks for UX Researchers in Poland. The benefits listed are common offerings for full-time roles at tech companies in Poland and are tailored to attract and retain skilled professionals in the operations and product development space.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software Development Services / IT Consulting. Spyrosoft operates within the technology sector, providing custom software development, cloud solutions, and digital transformation services to clients across various industries. This context means the UX Researcher will likely work on diverse projects for different clients, requiring adaptability and a broad understanding of user needs across various domains.

Company Size: Spyrosoft is a significant player in the IT services market, employing over 1000 individuals. This mid-to-large company size suggests established processes, opportunities for specialization, and a structured environment, but also the potential for cross-team collaboration and the need for clear communication to navigate the organization effectively.

Founded: Spyrosoft was founded in 2013, indicating a company with a solid track record and established market presence, likely having refined its internal processes and client engagement models over the years.

Team Structure:

• The UX Researcher will likely be part of a dedicated Product Development or Digital Transformation unit, potentially within a larger Design or Engineering department.

• The team structure will involve close collaboration with Product Managers, UI/UX Designers, Software Engineers, and potentially Business Analysts or Project Managers.

Methodology:

• Spyrosoft likely employs a mix of development methodologies, with Agile (Scrum) being a common framework within the software development industry, especially for client projects.

• Processes will likely emphasize client-centricity, iterative development, and data-driven decision-making, aligning with the core functions of UX research.

• There will be a focus on delivering high-quality, user-friendly digital solutions that meet client business objectives.

Company Website: https://careers.spyro-soft.com

📝 Enhancement Note: The information about Spyrosoft's industry and size is crucial for understanding the operational context. A large IT services company means the UX Researcher will be exposed to diverse client needs and project types, requiring a flexible and adaptable research approach, a characteristic often sought in operations-focused roles.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Researcher, requiring at least 4 years of experience. This implies a significant degree of autonomy in managing research projects, influencing product direction, and mentoring junior team members. It's a role where strategic thinking and end-to-end ownership are paramount, moving beyond execution to impact.

Reporting Structure: The UX Researcher is likely to report to a senior leader within the Product, Design, or Technology division, such as a Head of UX, Product Lead, or a Director of Product Management. This placement ensures visibility and direct influence on product strategy and development. Collaboration will be extensive with Product Managers, UI/UX Designers, and Engineering teams.

Operations Impact: The primary impact of this role lies in ensuring that Spyrosoft's digital products, and those developed for its clients, are intuitive, effective, and meet user needs. This directly contributes to client satisfaction, product adoption, user engagement, and ultimately, the success of the products and the business objectives they serve. By embedding user insights into the development process, the UX Researcher helps mitigate risks associated with product development and optimize resource allocation.

Growth Opportunities:

• Senior UX Researcher/Lead UX Researcher: Progression to a more senior role, taking on larger, more complex research projects, leading research initiatives for major product lines, and mentoring a team of researchers.

• UX Research Manager: Transition into a management track, overseeing a team of UX Researchers, setting research strategy, and managing departmental budgets and resources.

• Product Operations Specialist: Leverage research expertise to move into broader Product Operations roles, focusing on process improvement, data analysis, and cross-functional alignment within the product organization.

• User Experience Strategist: Develop a specialization in user experience strategy, focusing on long-term product vision, market analysis, and user-centered innovation.

• Specialization: Deepen expertise in specific research areas such as behavioral economics, quantitative modeling, or generative AI's impact on user interaction.

📝 Enhancement Note: The growth paths highlighted emphasize a transition from execution to strategic leadership and broader operational influence, typical for experienced professionals in product-adjacent fields. The move into Product Operations is a natural progression, leveraging research skills for process optimization and business impact.

🌐 Work Environment

Office Type: Spyrosoft offers a fully remote work arrangement. This means the primary work environment will be a home office, requiring self-discipline and effective remote collaboration tools.

Office Location(s): While the role is remote, the company has a physical presence in Wrocław, Poland, with an office located at plac Nowy Targ 28. This provides a potential hub for occasional team meetups, training, or strategic planning sessions, though not a requirement for daily work.

Workspace Context:

• The remote setup necessitates a proactive approach to communication and collaboration. Employees are expected to maintain a professional home office setup conducive to productivity and clear communication during virtual meetings.

• Spyrosoft likely provides access to a suite of digital collaboration tools (e.g., Slack, Microsoft Teams, Jira, Confluence) and specialized UX research software.

• Opportunities for interaction will primarily be through virtual channels, including video calls, instant messaging, and collaborative online platforms. Occasional in-person interactions might occur during company-wide events or specific project offsites.

Work Schedule: The standard work schedule is full-time, approximately 40 hours per week. While remote work offers flexibility, specific working hours may need to align with core business hours in Poland (CET) to ensure effective collaboration with colleagues and clients, especially for synchronous research activities and stakeholder meetings.

📝 Enhancement Note: The fully remote nature is a significant factor. For an operations-focused role, this requires strong self-management, excellent digital communication skills, and the ability to foster team cohesion and collaboration virtually, which are key attributes for successful remote operations professionals.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, focusing on your resume and, critically, your portfolio. Be prepared to highlight key projects that demonstrate your impact.

• Hiring Manager Interview: A discussion with the hiring manager to assess your experience, research philosophy, and cultural fit. This stage often involves reviewing specific projects from your portfolio and discussing your approach to research challenges.

• Skills Assessment/Case Study: You may be given a take-home assignment or a live case study to solve a research problem. This will test your ability to apply research methodologies, analyze data, and present actionable insights under time constraints. Focus on demonstrating your process and strategic thinking.

• Team/Stakeholder Interviews: Interviews with potential colleagues (e.g., Product Managers, Designers, Engineers) to evaluate collaboration skills, communication effectiveness, and how you integrate research into product development workflows.

• Final Interview: Potentially with a senior leader to discuss your long-term career aspirations and overall fit within Spyrosoft's strategic goals.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best showcase your end-to-end research capabilities, problem-solving skills, and demonstrable impact on product outcomes.

• Tell a Story: For each project, clearly outline the problem, your role and responsibilities, the methodologies used (and why), your key findings, and most importantly, the actionable recommendations you made and their resulting impact (quantify where possible).

• Showcase Process: Detail your research process, from discovery and planning to execution, analysis, and synthesis. Highlight how you adapted methods to project constraints.

• Visual Appeal: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use clear headings, concise descriptions, and relevant visuals (e.g., anonymized personas, journey maps, key data visualizations).

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your research (e.g., "Usability testing led to a 15% reduction in task completion time," or "User interviews informed a feature redesign that increased engagement by 20%").

Challenge Preparation:

• Understand the Problem: If given a case study, take time to fully understand the business context, user goals, and any stated constraints before diving into solutions.

• Outline Your Approach: Clearly articulate your proposed research plan, including objectives, target users, methodologies, and timeline. Justify your choices.

• Focus on Actionability: Ensure your recommendations are specific, practical, and directly address the problem identified. Explain how they would be implemented and measured.

• Practice Presentation: Rehearse presenting your findings and recommendations concisely and persuasively, anticipating potential questions from stakeholders with different perspectives (e.g., business, design, engineering).

📝 Enhancement Note: The emphasis on a portfolio review and potential case study highlights the practical, results-oriented nature of this role. Candidates must be prepared to demonstrate not just theoretical knowledge but also the ability to apply it effectively and show tangible business impact, a hallmark of operations roles.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Tools for conducting remote usability testing, surveys, and participant recruitment (e.g., UserTesting.com, Lookback, Maze, SurveyMonkey, Typeform).

• Collaboration Tools: Platforms for team communication and project management (e.g., Slack, Microsoft Teams, Jira, Confluence, Asana).

• Prototyping/Wireframing Tools: Familiarity with tools used by designers for context, such as Figma, Sketch, or Adobe XD.

• Data Analysis Software: Tools for qualitative data analysis (e.g., Dovetail, NVivo) and potentially basic statistical analysis tools (e.g., Excel, Google Sheets, R, SPSS).

Analytics & Reporting:

• Web Analytics: Google Analytics is explicitly mentioned, indicating a need to understand website/app performance metrics and user behavior on a large scale.

• User Behavior Analytics: Tools like Hotjar, Glassbox, Mixpanel, or Pendo for heatmaps, session recordings, funnel analysis, and event tracking.

• Data Visualization Tools: Familiarity with tools like Tableau, Power BI, or Looker for creating dashboards and communicating quantitative findings, although less central than direct research tools.

CRM & Automation:

• While not a primary focus, understanding how user data collected through research integrates with CRM systems (e.g., Salesforce, HubSpot) and marketing automation platforms can be beneficial for a holistic view of the customer journey.

📝 Enhancement Note: The specific mention of Google Analytics, Hotjar, and Glassbox indicates a strong requirement for candidates comfortable with leveraging behavioral data alongside qualitative insights. This blend of qualitative and quantitative analysis is a core competency in modern UX research and product operations.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user throughout the product development lifecycle, ensuring products are designed with user needs at the forefront.

• Data-Driven Decision Making: Valuing evidence-based insights derived from research and analytics to inform strategic choices and product direction, minimizing assumptions.

• Collaboration & Transparency: Fostering an environment where cross-functional teams work together openly, sharing insights and feedback to achieve common goals.

• Continuous Improvement: A proactive approach to identifying opportunities for enhancing both products and internal processes, embracing feedback and iterative refinement.

• Impact & Accountability: Focusing on delivering research that has a measurable impact on product success and business outcomes, taking ownership of research initiatives.

Collaboration Style:

• Cross-functional Integration: The role demands close partnership with Product Managers, Designers, Engineers, and potentially Marketing and Sales teams. This involves actively participating in product strategy discussions, design reviews, and sprint planning.

• Process-Oriented: A culture that values well-defined processes for research, analysis, and reporting, ensuring consistency and efficiency.

• Feedback Culture: An open exchange of constructive feedback among team members and stakeholders to refine research approaches and product designs.

• Knowledge Sharing: Encouraging the sharing of research findings, best practices, and learnings across teams to build collective understanding and expertise.

📝 Enhancement Note: The emphasis on "data-driven," "user-centric," and "collaboration" aligns well with the core principles of effective operations teams, which act as the connective tissue between different business functions to drive efficiency and achieve strategic goals.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Stakeholder Needs: Effectively managing expectations and synthesizing feedback from various departments (e.g., Product, Engineering, Sales, Marketing) to ensure research findings are relevant and actionable for all.

• Navigating Fast-Paced Client Demands: In a client-service environment, research timelines can be tight. Adapting research plans and methodologies to meet urgent client needs while maintaining research rigor.

• Measuring Research Impact: Quantifying the direct business impact of UX research can be challenging. Developing robust methods to demonstrate ROI and justify research investments.

• Remote Collaboration Dynamics: Maintaining strong team cohesion, effective communication, and a shared understanding of research goals within a fully remote setting.

• Integrating Research into Agile Workflows: Ensuring research activities are effectively integrated into fast-paced Agile sprints without causing delays or becoming an afterthought.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunities to learn and apply cutting-edge research methodologies, such as AI-driven insights, advanced behavioral economics, or complex causal inference.

• Product Strategy and Operations: Deepening understanding of broader product strategy, go-to-market operations, and how UX research contributes to overall business success.

• Tool Proficiency: Becoming an expert in advanced features of research and analytics tools.

• Mentorship: Potential for mentorship from senior leaders in UX, Product Management, or Operations, providing guidance on career development and strategic thinking.

• Industry Conferences & Certifications: Support for attending industry events (e.g., UXPA, CHI) and pursuing relevant certifications to stay abreast of the latest trends and best practices.

📝 Enhancement Note: Identifying these challenges allows candidates to prepare strategic responses during interviews, demonstrating foresight and problem-solving skills, which are highly valued in operations roles. The growth opportunities highlight a clear path for professional development within the company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a product decision with your research findings when there was initial resistance. What was your approach, and what was the outcome?" (Assesses stakeholder management, persuasion, and impact.)

• "Walk me through your process for choosing the right research methodology for a complex product problem. What factors do you consider?" (Evaluates strategic thinking, methodological rigor, and adaptability.)

Company & Culture Questions:

• "Based on your understanding of Spyrosoft, how would you approach building trust and integrating your research insights into client-facing product development cycles?" (Assesses research into the company, understanding of client-service models, and cultural adaptability.)

• "How do you foster collaboration and effective communication within a fully remote team environment when conducting research?" (Probes remote work experience and collaboration strategies.)

Portfolio Presentation Strategy:

• Structure for Impact: Begin each project with a clear problem statement and your objective. Follow with your role, methodology, key findings, actionable recommendations, and finally, the measurable impact.

• Highlight Collaboration: Explicitly mention how you collaborated with product managers, designers, and engineers throughout the research process.

• Demonstrate Adaptability: Showcase how you adapted your research approach based on constraints, timelines, or specific project needs.

• Quantify Results: Use data points and metrics wherever possible to demonstrate the tangible outcomes of your research.

• Engage Your Audience: Be prepared to answer questions about your process, decisions, and the challenges you faced. Make it an interactive discussion rather than a one-way presentation.

📝 Enhancement Note: These questions and strategies are designed to help candidates showcase not just their technical UX research skills but also their strategic thinking, collaborative abilities, and impact-orientation, all critical for success in operations and product-focused roles.

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📌 Application Steps

To apply for this UX Researcher position:

• Submit your comprehensive application, including your updated resume and a compelling UX research portfolio, through the Spyrosoft careers portal.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate end-to-end research ownership, influence on product decisions, and measurable impact, especially those relevant to digital product development or client-based projects.

• Resume Optimization: Ensure your resume clearly articulates your 4+ years of experience, proficiency in key research methodologies (user interviews, usability testing, surveys), and familiarity with analytics tools (Google Analytics, Hotjar). Use keywords from the job description.

• Interview Preparation: Practice articulating your research process, methodologies, and the impact of your work using the STAR method (Situation, Task, Action, Result). Prepare specific examples for potential case study challenges.

• Company Research: Familiarize yourself with Spyrosoft's services, client portfolio, and company culture. Understand how UX research contributes to their overall mission of delivering high-quality software solutions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.