Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: Conga

Location: Sofia, Bulgaria

Job Type: Full-Time

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-04-03

Experience Level: Senior (7+ years)

Remote Status: On-site

🚀 Role Summary

• Lead end-to-end UX design for complex, cross-functional enterprise product areas, encompassing problem framing, user research, interaction design, and iterative delivery.

• Develop innovative designs for intelligent and automated product experiences, including agentic workflows and conversational UI, leveraging AI-powered features.

• Collaborate closely with engineering teams to influence architectural decisions that have a significant downstream impact on core product experiences and UX.

• Drive strategic user research initiatives, including in-depth interviews, usability testing, and concept validation, to inform design decisions and ensure user-centricity.

• Define and extend interaction patterns within the existing design system to maintain consistency and scalability across the product suite.

📝 Enhancement Note: This role is explicitly for a Senior UX Designer, focusing on complex enterprise SaaS products rather than graphic design, marketing, or development. The emphasis is on interaction design, systems thinking, and influencing product strategy through design.

📈 Primary Responsibilities

• Spearhead the UX design process for intricate, cross-functional product domains, from initial problem definition and user needs assessment through to final delivery and ongoing iteration.

• Design and conceptualize user experiences for advanced functionalities such as agentic workflows, AI assistants, and automated decision-making surfaces within enterprise software.

• Partner with engineering leads to contribute to critical architectural decisions, ensuring that system design supports and enhances user experience objectives and scalability.

• Independently plan, execute, and analyze user research studies, including user interviews, usability testing sessions, and concept validation exercises, to gather actionable insights.

• Develop and document interaction patterns and UI components that adhere to, and extend, the established design system, ensuring a cohesive and consistent user experience across all product touchpoints.

• Clearly articulate and present design strategies, research findings, and rationale to diverse stakeholders, including executive leadership, product managers, and engineering teams.

• Collaborate with product teams to identify key performance indicators (KPIs) that will shape and inform the product's analytics strategy, enabling data-driven improvements.

• Mentor and guide junior and mid-level designers, fostering best practices in UX craft, design thinking, and an understanding of complex enterprise product challenges.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on end-to-end ownership, strategic research, and influencing technical architecture, indicative of a senior-level role with significant product impact. The inclusion of AI/ML features and conversational UI points towards a forward-thinking product design approach.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Product Design Leadership: Demonstrated ability to lead UX design for complex, cross-functional product areas from inception to delivery.

• AI/ML Design Expertise: Proven experience designing for AI-powered features, including agentic workflows, AI assistants, or automated decision surfaces.

• Figma Proficiency: Advanced skills in Figma, including mastery of component architecture, auto layout, interactive prototyping, and contributing to design systems.

• AI Design Tools: Hands-on familiarity and practical experience with AI-assisted design tools such as Cursor, v0, Bolt, or similar platforms.

• Core UX Methodologies: Strong command of fundamental UX methods, including user stories, journey maps, wireframes, and mind maps, with the ability to judiciously select the most appropriate method for each project.

• Independent User Research: Capability to independently plan, execute, and analyze user research, encompassing interviews, usability testing, and concept validation.

• Communication & Facilitation: Excellent communication and facilitation skills, including running design critiques, aligning stakeholders, and producing clear, concise design briefs.

Preferred Skills:

• AI/ML Concepts: Familiarity with Artificial Intelligence (AI) and Machine Learning (ML) concepts, particularly as they apply to user-facing product experiences and prompt design.

• Design System Contribution: Experience contributing to the development or maintenance of a formal design system.

• Enterprise SaaS Domain: In-depth understanding and prior experience designing for enterprise SaaS software.

• Technical Architecture Awareness: Understanding of API or product architecture decisions and their impact on UX in multi-tenant environments.

📝 Enhancement Note: The requirements emphasize practical experience and a strong portfolio over formal education. The inclusion of specific AI design tools and AI/ML concepts as preferred skills indicates Conga's focus on innovative, data-driven product development.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Problem Framing: Showcase a clear articulation of the problems you addressed, demonstrating a deep understanding of user needs and business objectives within complex enterprise contexts.

• Process Documentation: Detail your design process, illustrating how you moved from initial research and ideation through to design solutions, including key decision points and trade-offs.

• System Thinking: Provide examples of how you've considered broader system impacts, design system integration, and cross-functional dependencies in your work.

• Impact & Iteration: Demonstrate the impact of your design work, ideally with quantifiable results or clear qualitative improvements, and show evidence of iterative refinement based on feedback or data.

Process Documentation:

• Workflow Design: Illustrate your ability to design efficient and intuitive workflows for complex enterprise user journeys, emphasizing automation and user-centricity.

• System Implementation: Showcase experience in how your designs integrate with or influence underlying product architecture and existing design systems.

• Measurement & Analysis: Detail how you have used or proposed metrics (KPIs) to measure the success and impact of your design solutions, linking them to business outcomes.

📝 Enhancement Note: The portfolio review will heavily focus on the candidate's ability to frame problems, articulate their process, demonstrate systems thinking, and showcase tangible impact, particularly within enterprise SaaS environments.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health & Wellness: Comprehensive health insurance packages, potentially including dental and vision coverage.

• Professional Development: Opportunities for continued learning, including access to training, conferences, and workshops, with a focus on UX, AI, and enterprise design.

• Paid Time Off: Generous vacation days, public holidays, and sick leave.

• Retirement Savings: Contribution to retirement or pension plans.

• Team Collaboration: Opportunities for team building and networking events.

• Work-Life Balance: Support for maintaining a healthy work-life balance.

Working Hours:

• The standard working hours are typically 40 hours per week, aligning with typical full-time employment in Bulgaria. While the role is on-site, there may be some flexibility offered by Conga regarding daily start and end times, subject to team coordination and project needs.

📝 Enhancement Note: Salary estimates are based on current market data for similar roles in Bulgaria, adjusted for experience level and industry. Specific benefits will be detailed during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software (Commercial Operations, CRM, AI-powered business solutions)

Company Size: Conga is a significant player in the enterprise software market, with over 10,000 customers globally, including a substantial portion of the Fortune 100. The company employs a considerable workforce, indicating a structured environment with established processes and opportunities for growth.

Founded: Conga has a history of innovation and growth, with its origins tracing back to 2006, evolving into a leader in commercial operations solutions.

Team Structure:

• UX Design Team: This role reports to the Manager, User Interface Design. The UX team likely comprises designers with varying levels of experience, focusing on different product areas.

• Cross-Functional Collaboration: Senior UX Designers are expected to work closely with Product Managers, Engineering teams (developers, architects), and potentially Marketing and Sales stakeholders.

• Reporting Hierarchy: The position is on-site in Sofia, Bulgaria, with a direct reporting line to a manager within the design function.

Methodology:

• Data-Driven Design: The role involves working with product teams to define KPIs and inform analytics strategies, suggesting a strong emphasis on data to guide design decisions and measure impact.

• Agile Development: Conga likely operates within an Agile framework, requiring designers to be adaptable and collaborate effectively within iterative development cycles.

• Design System Integration: A core part of the role involves extending and maintaining the "Phoenix" design system, emphasizing consistency and scalability through structured design practices.

Company Website: https://conga.com/

📝 Enhancement Note: Conga's focus on commercial operations and AI suggests a culture that values efficiency, data-driven decision-making, and technological innovation. The "Conga Way" framework, mentioned in the company description, likely outlines core values and operational principles that guide employee behavior and decision-making.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role, indicating a mid-to-late career stage. It requires significant autonomy, strategic thinking, and the ability to mentor others. The scope involves end-to-end ownership of complex product areas, suggesting a high level of responsibility and influence.

Reporting Structure: The Senior UX Designer reports to the Manager, User Interface Design. This structure provides mentorship and guidance while allowing for considerable individual contribution and project leadership. Collaboration with Product Managers and Engineering is also a key aspect of the day-to-day working relationships.

Operations Impact: As a Senior UX Designer, the impact is directly tied to the usability, effectiveness, and user adoption of Conga's enterprise software products. By designing intuitive and intelligent experiences, this role contributes to customer satisfaction, efficiency gains for users, and ultimately, profitable growth for Conga. The focus on AI and automation suggests a direct contribution to the company's strategic direction in these areas.

Growth Opportunities:

• Technical Specialization: Deepen expertise in AI-powered design, conversational UI, or advanced interaction patterns.

• Leadership Development: Progress into roles such as Lead UX Designer, Design Manager, or Principal UX Designer, focusing on team leadership, strategy, and architectural influence.

• Product Strategy: Gain broader influence on product roadmaps and strategic direction through strong design advocacy and cross-functional collaboration.

• Design System Evolution: Take on a more significant role in shaping and evolving Conga's design system.

📝 Enhancement Note: The "Senior" title implies a path towards leadership or principal-level individual contributor roles. The emphasis on AI and complex enterprise products suggests opportunities to become a subject matter expert in high-demand areas.

🌐 Work Environment

Office Type: The role is designated as "On-site," indicating a traditional office-based work environment within Conga's Sofia, Bulgaria location. This setting is designed to foster collaboration and team synergy.

Office Location(s): Sofia, Bulgaria. This location is a key operational hub for Conga, likely offering modern facilities and a professional workspace.

Workspace Context:

• Collaborative Spaces: The office environment is expected to feature collaborative areas, meeting rooms, and potentially open-plan workspaces designed to facilitate interaction between designers, product managers, and engineers.

• Technology Access: Designers will have access to necessary hardware, software (including Figma and AI design tools), and IT support to perform their duties effectively.

• Team Interaction: Regular opportunities for in-person design critiques, brainstorming sessions, and project team meetings are a core part of the daily work.

Work Schedule: The role is full-time, typically involving a 40-hour work week. While on-site, collaboration with global teams may necessitate some flexibility in scheduling meetings.

📝 Enhancement Note: The on-site requirement suggests a company that values in-person collaboration and team cohesion, which can be particularly beneficial for complex design projects requiring rapid iteration and feedback.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by a recruiter to assess basic qualifications and alignment with the role.

• Hiring Manager Interview: A discussion with the Manager, User Interface Design, focusing on your experience, design philosophy, and fit with the team.

• Design Challenge/Portfolio Review: This is a critical stage. You will likely present your portfolio, detailing 2-3 complex enterprise/SaaS projects. Expect to discuss problem framing, your process, design decisions, trade-offs, and the impact of your work, particularly any AI-related features.

• Cross-Functional Interview: An interview with stakeholders from Product Management and Engineering to assess your collaboration skills, systems thinking, and ability to influence across disciplines.

• Final Round: Potentially a final interview with a senior leader to assess overall fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your experience with complex enterprise SaaS, AI-powered features, agentic workflows, and your ability to work within a design system.

• Tell a Story: For each project, clearly define the problem, your role, the process you followed (research, ideation, wireframing, prototyping, testing), key decisions, and the outcome/impact. Use visuals effectively.

• Highlight Process & Rationale: Emphasize why you made certain design choices. Discuss trade-offs and how you navigated constraints.

• Showcase Systems Thinking: Demonstrate how your designs integrate with larger product architectures or design systems.

• Quantify Impact: Whenever possible, include metrics or data that illustrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).

• Prepare for AI/ML Discussion: Be ready to discuss your experience designing for AI features and any familiarity with prompt design or AI-assisted tools.

Challenge Preparation:

• Understand Conga's Products: Research Conga's suite of solutions to understand their domain (commercial operations) and target users.

• Review Design Systems: Familiarize yourself with common enterprise SaaS design system patterns and principles.

• Practice Articulation: Rehearse explaining complex design problems and solutions concisely and clearly, focusing on impact and rationale.

📝 Enhancement Note: The portfolio review is paramount. Candidates should prepare to deep-dive into their past work, demonstrating not just design output but the strategic thinking and process behind it, especially concerning complex enterprise solutions and AI features.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for design, prototyping, and collaboration. Proficiency in advanced features like component architecture, auto layout, and design system contribution is essential.

• AI-Assisted Design Tools: Familiarity with tools like Cursor, v0, or Bolt for AI-powered design assistance.

• Prototyping Tools: While Figma has robust prototyping capabilities, experience with other dedicated tools might be a plus.

Analytics & Reporting:

• Analytics Platforms: Understanding how to define KPIs and work with data from platforms like Google Analytics, Mixpanel, Amplitude, or similar tools used for tracking user behavior and product performance.

• Data Visualization Tools: Familiarity with tools that can help present data insights, such as Tableau, Power BI, or built-in dashboarding within analytics platforms.

CRM & Automation:

• CRM Systems: While not a direct user role, understanding how CRM systems (like Salesforce, which Conga integrates with) function and impact user workflows can be beneficial.

• Workflow Automation Tools: Experience with or understanding of how automation impacts user experiences, especially in the context of commercial operations.

📝 Enhancement Note: Figma is explicitly stated as a primary tool, with a focus on its advanced features and integration with AI design tools. The emphasis on analytics and CRM suggests an understanding of data-driven design and the broader business context of enterprise software.

👥 Team Culture & Values

Operations Values:

• Craftsmanship & Detail: A high regard for the quality and detail of design work, aiming for excellence in execution.

• User-Centricity: A deep commitment to understanding and advocating for the user, ensuring that product experiences are intuitive, efficient, and valuable.

• Collaboration & Influence: A culture that values teamwork, open communication, and the ability to influence outcomes through effective collaboration and reasoned arguments, even without direct authority.

• Innovation & Future-Forward Thinking: Embracing new technologies like AI and exploring novel design approaches to solve complex business challenges.

• Continuous Improvement: A commitment to ongoing learning, iteration, and refining both product designs and internal processes.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to be integral members of product teams, working closely with Product Managers and Engineers throughout the development lifecycle.

• Open Critiques & Feedback: A culture where constructive feedback is regularly exchanged during design reviews and team meetings to elevate the quality of work.

• Knowledge Sharing: Encouraging the sharing of best practices, research findings, and design patterns across the UX team and with other departments.

📝 Enhancement Note: The "Conga Way" framework likely underpins these values, emphasizing a collaborative, innovative, and customer-focused approach. The role requires not only design skills but also strong interpersonal and influencing capabilities.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Navigating the inherent complexity of enterprise software and commercial operations, balancing sophisticated functionality with user-friendliness.

• AI Integration: Designing effective and trustworthy AI-powered features, including agentic workflows and conversational interfaces, requires careful consideration of user expectations and ethical implications.

• Scalability & Consistency: Ensuring design consistency and a seamless user experience across a broad product suite and diverse customer base, while extending a design system.

• Cross-Disciplinary Alignment: Facilitating understanding and achieving alignment on design strategies and priorities among diverse stakeholders with different perspectives (e.g., engineering, product management, sales).

Learning & Development Opportunities:

• AI/ML Design Specialization: Opportunities to become a subject matter expert in designing AI-driven user experiences.

• Enterprise Design Leadership: Developing skills in leading design initiatives for large-scale, complex products and mentoring design teams.

• Industry Trends: Staying abreast of evolving UX best practices, AI advancements, and commercial operations software trends.

• Formal Training & Conferences: Potential for attending industry conferences, workshops, and pursuing certifications relevant to UX, AI, or product strategy.

📝 Enhancement Note: The challenges are typical for senior roles in enterprise SaaS, particularly those focused on cutting-edge technology like AI. The growth opportunities are geared towards specialization and leadership within the design field.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex enterprise product you designed. What was the problem, your approach, and the outcome?" (Focus on problem framing, process, and impact.)

• "How do you approach designing for AI-powered features like agentic workflows or conversational UI? What are the key considerations?" (Demonstrate understanding of AI UX principles.)

• "Tell me about a time you had to influence engineering or product management to adopt your design recommendation. How did you build alignment?" (Highlight influence without authority.)

Company & Culture Questions:

• "What do you know about Conga's products and the commercial operations space?" (Research Conga's solutions and industry.)

• "How do you see your design philosophy aligning with Conga's culture and values?" (Reflect on "The Conga Way" if possible, and your own approach.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, use a clear structure: Problem -> Your Role -> Process -> Solution -> Outcome/Impact.

• Focus on Rationale: Don't just show screens; explain why you made specific design decisions. Discuss trade-offs and alternatives considered.

• Showcase Your Process: Illustrate your research methods, ideation techniques, wireframing, prototyping, and testing phases.

• Highlight AI/ML Experience: If applicable, dedicate time to showcase projects involving AI features, explaining the unique challenges and solutions.

• Be Prepared for Deep Dives: Anticipate detailed questions about your contribution, challenges encountered, and how you measured success.

📝 Enhancement Note: The interview process will heavily test your ability to articulate your design process, strategic thinking, and impact, especially concerning complex enterprise products and emerging technologies like AI.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through Conga's careers portal via the provided link.

• Portfolio Customization: Ensure your portfolio prominently features 2-3 of your most relevant enterprise SaaS or complex product design projects, highlighting your experience with AI features, agentic workflows, and design systems.

• Resume Optimization: Tailor your resume to emphasize your 7+ years of experience, specific skills in Figma, user research, interaction design, and any experience with AI-assisted design tools. Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process, rationale, and the impact of your work. Prepare to discuss your experience with AI/ML design and your approach to influencing cross-functional teams.

• Company Research: Thoroughly research Conga's products, target market (commercial operations), and company culture ("The Conga Way") to demonstrate genuine interest and alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.