Design Consultant II

📍 Job Overview

Job Title: Design Consultant II

Company: Porcelanosa USA

Location: San Francisco, CA, US

Job Type: Full Time

Category: Sales Operations & GTM Support (Showroom & Client Relations)

Date Posted: April 03, 2026

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• This role is integral to the Sales Operations and Go-To-Market (GTM) strategy, focusing on client engagement within a luxury showroom environment, driving revenue through expert design consultation and product sales.

• The Design Consultant will act as a key interface between the company's product offerings and potential clients, translating customer needs into tangible design solutions and sales opportunities.

• Success in this position hinges on building strong customer relationships, managing showroom presentation, and accurately quoting and proposing products to meet sales targets.

• This role requires a blend of creative design sensibility, sales acumen, and operational efficiency to maintain showroom standards and drive repeat business.

📝 Enhancement Note: While the title is "Design Consultant," the responsibilities and required skills, particularly around sales, quoting, proposals, and relationship building for repeat business, strongly indicate a role deeply embedded within sales operations and GTM client engagement, rather than pure product design or architectural consultation. The emphasis on showroom sales and customer interaction positions it as a critical touchpoint for revenue generation.

📈 Primary Responsibilities

• Conduct in-depth consultations with clients within the showroom to understand their design needs, preferences, and budgetary constraints for tile, bath, and kitchen products.

• Provide expert design advice, including recommendations on color palettes, textures, lighting, and spatial layout, to enhance client satisfaction and drive product selection.

• Develop comprehensive design plans and presentations using CAD software, ensuring accuracy in product specifications, pricing, and delivery timelines.

• Cultivate and maintain strong, long-term relationships with customers to foster repeat business, generate referrals, and build brand loyalty.

• Maintain the showroom's visual appeal and organization, ensuring products are attractively displayed, properly stocked, and inventory levels are accurately tracked for efficient ordering.

• Manage incoming showroom calls, meticulously documenting and processing customer inquiries and complaints to ensure timely resolution and service excellence.

• Prepare accurate price quotes and detailed proposals, effectively communicating sale terms and delivery information to prospective clients.

• Proactively stay informed about the latest industry design trends, emerging product lines, and competitive offerings to maintain a high level of expertise.

• Collaborate with sales and operations teams to ensure seamless client experiences from initial consultation through to product delivery and post-sale follow-up.

• Perform other assigned duties as necessary to support showroom operations and sales objectives.

📝 Enhancement Note: The responsibilities emphasize a dual focus on client-facing design consultation and operational showroom management, directly supporting sales targets. The inclusion of "document and process any customer complaints" and "ensure that all products are properly displayed and stocked to keep track of inventory levels and place orders as necessary" highlights the operational efficiency aspect crucial for GTM, ensuring a smooth sales cycle.

🎓 Skills & Qualifications

Education: While not explicitly stated as a requirement, a background in Interior Design, Architecture, or a related field is highly beneficial.

Experience: 3-4 years of proven experience in a design consulting or direct sales role. Experience specifically within interior finishes sales is strongly preferred.

Required Skills:

• Design Consultation: Ability to assess client needs and provide expert aesthetic and functional design recommendations.

• Sales Acumen: Proven ability to close sales, build customer rapport, and generate repeat business and referrals.

• Customer Service Excellence: Exceptional interpersonal and communication skills to effectively engage with diverse clientele and resolve issues.

• CAD Software Proficiency: Demonstrated skill in using CAD or similar design software for creating accurate plans and presentations.

• Organizational & Time Management: Strong ability to manage multiple client projects, showroom tasks, and administrative duties efficiently.

• Product Knowledge: Aptitude for quickly learning and articulating details about a wide range of interior finishes, including tile, bath, and kitchen products.

• Detail-Oriented: Meticulous attention to detail in design proposals, pricing, and inventory management.

• Teamwork & Independence: Ability to work effectively both collaboratively within a team and autonomously.

• Strong Work Ethic: Proactive, reliable, and committed to achieving sales and operational goals.

Preferred Skills:

• Interior Finishes Sales Experience: Direct experience selling high-end materials like tile, stone, or fixtures.

• Relationship Management: Demonstrated success in building and nurturing long-term client relationships.

• Inventory Control: Experience with inventory tracking and reordering processes.

• CRM Software Familiarity: Experience with customer relationship management systems for tracking leads and client interactions.

📝 Enhancement Note: The "3-4 years of experience" and "Interior finishes sales experience preferred" clearly define the expected experience level. The emphasis on CAD software, sales closure, and relationship building points to a candidate who can both design and drive revenue, aligning with a sales operations and GTM focus.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design Project Showcase: A portfolio demonstrating successful client projects, highlighting your ability to translate client needs into aesthetically pleasing and functional design solutions using Porcelanosa's product range.

• Sales Achievement Documentation: Evidence of sales performance, including examples of proposals, pricing strategies, and successful client acquisition or retention metrics.

• CAD Work Samples: Examples of design plans, layouts, and presentations created using CAD software, showcasing technical proficiency and visual communication skills.

• Client Testimonials/Case Studies: Documentation of positive client feedback or brief case studies detailing how you addressed client challenges and achieved successful outcomes.

Process Documentation:

• Client Consultation Workflow: Outline how you approach client consultations, from initial discovery to needs assessment and recommendation.

• Sales Process Mapping: Illustrate your process for quoting, proposal generation, and closing sales, including any follow-up procedures.

• Showroom Management Procedures: Describe your approach to maintaining showroom organization, inventory tracking, and visual merchandising standards.

📝 Enhancement Note: While a formal "portfolio" isn't explicitly requested, the nature of a Design Consultant role necessitates demonstrating visual design work, sales success, and client interaction skills. Candidates should be prepared to showcase past projects, sales achievements, and their process for client engagement and showroom management.

💵 Compensation & Benefits

Salary Range: $55,000 - $60,000 per year (Base Salary)

Commission Opportunities: In addition to the base salary, there are commission opportunities, providing potential for increased earnings based on sales performance.

Benefits:

• Retirement Savings: 100% 401K match up to 4% of salary.

• Health Insurance: Comprehensive medical insurance (3-tier plan) and dental insurance (2-tier plan).

• Vision Insurance: Coverage for vision care.

• Spending Accounts: Health Savings Account (HSA) and Flexible Spending Accounts (FSA) for healthcare and dependent care expenses.

• Disability Insurance: Short-Term and Long-Term Disability coverage.

• Life Insurance: Employer-paid life insurance, with options for voluntary employee, spouse, and child life insurance.

• Additional Insurance: Critical Illness, Hospital Indemnity, and Accident Insurance.

• Professional Development: $3,000 Tuition Reimbursement program to support continued education and skill development.

• Paid Time Off (PTO): Generous paid time off to ensure work-life balance.

Working Hours:

• Standard 8-hour shifts.

• Weekends are required, reflecting the nature of retail showroom operations.

• Typical operating hours are 9:00 AM - 5:00 PM, with flexibility potentially needed based on client appointments.

📝 Enhancement Note: The salary range is provided, supplemented by commission potential, which is a key component of GTM and sales roles. The extensive benefits package is detailed, offering significant value beyond base compensation. The working hours clearly indicate a client-facing retail schedule.

🎯 Team & Company Context

🏢 Company Culture

Industry: Luxury Building Materials, Interior Design, and Home Furnishings. Porcelanosa is a global leader in the manufacturing and distribution of high-end ceramic and porcelain tiles, kitchen and bath fixtures, and home design solutions.

Company Size: Porcelanosa USA is part of a larger global organization employing nearly 5,000 professionals. This indicates a stable, well-established company with significant resources and market presence.

Founded: Porcelanosa was founded over 45 years ago, highlighting a long history of experience, product development, and market leadership.

Team Structure:

• The Design Consultant will be part of the showroom sales team, likely reporting to a Showroom Manager or Sales Manager.

• Collaboration is expected with other design consultants, sales associates, administrative staff, and potentially warehouse or logistics personnel for order fulfillment.

Methodology:

• Porcelanosa emphasizes innovation, quality, and customer trust as core values, suggesting a focus on delivering exceptional product and service experiences.

• The company likely employs a consultative sales approach, where understanding client needs and providing tailored solutions is paramount.

• Operational efficiency in showroom management and inventory control is crucial for supporting sales targets and ensuring client satisfaction.

Company Website: https://www.porcelanosa.com/us/

📝 Enhancement Note: The company's long history, global presence, and focus on innovation and quality suggest a professional and established work environment. The "skills-first approach" and commitment to inclusion indicate a forward-thinking and equitable company culture.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry to mid-level position within the sales and client relations segment of operations. It's focused on direct client interaction and revenue generation at the showroom level.

Reporting Structure: Typically, a Design Consultant reports to a Showroom Manager or Sales Manager, who oversees daily operations, sales performance, and team development.

Operations Impact: The Design Consultant directly impacts revenue through sales conversions, client retention, and lead generation via referrals. They are crucial in translating the company's brand and product value into tangible sales, contributing significantly to the overall GTM success and market share. Effective showroom management also ensures operational efficiency, reducing errors and improving customer satisfaction, which indirectly supports broader sales operations.

Growth Opportunities:

• Senior Design Consultant/Specialist: Advancement to roles with greater client responsibility, specialized product expertise (e.g., kitchen design, bath design), or mentorship of junior staff.

• Showroom Management: Progression into roles like Assistant Showroom Manager or Showroom Manager, overseeing team performance, operations, and strategic sales initiatives for a specific location.

• Account Management: Transition to roles focusing on managing larger client accounts, commercial projects, or B2B sales within dedicated segments.

• Sales Training & Development: Opportunities to move into training roles, educating new consultants on products, design principles, and sales techniques.

📝 Enhancement Note: The role offers clear pathways for growth within sales and showroom management, emphasizing hands-on client engagement and sales performance. The "skills-first approach" mentioned in the company description suggests a focus on demonstrated capabilities for advancement.

🌐 Work Environment

Office Type: This is an on-site role based in a high-end, visually appealing retail showroom environment. The workspace is designed to showcase Porcelanosa's luxury products and inspire clients.

Office Location(s): The specific location is the SAN FRANCISCO SHOWROOM, San Francisco, CA, 94103. This is a prime retail location, likely in a design district or high-traffic area accessible to target clientele.

Workspace Context:

• Collaborative Environment: While client interactions are often one-on-one, the showroom fosters a collaborative atmosphere among the sales team, encouraging knowledge sharing and mutual support.

• Tools & Technology: The workspace will be equipped with necessary design tools, including CAD software, product samples, displays, and likely a CRM system for client management.

• Client-Centric Focus: The entire showroom is geared towards creating an immersive and positive client experience, requiring consultants to be engaging, knowledgeable, and visually oriented.

Work Schedule: The role requires working 8-hour shifts, with a mandatory requirement for weekend availability. Typical hours are 9:00 AM to 5:00 PM, aligning with retail operational needs.

📝 Enhancement Note: The on-site, showroom-based environment is critical. It requires individuals comfortable with client-facing roles, showcasing products, and working weekends, which is standard for retail and luxury sales environments.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and application to assess experience, skills, and alignment with role requirements.

• Phone/Video Interview: A conversation with an HR representative or hiring manager to discuss your background, motivation, and initial fit for the role.

• In-Person Interview/Showroom Visit: This will likely involve meeting with the Showroom Manager and potentially other team members. You may be asked to walk through the showroom, discuss your design philosophy, and present examples of past work or your approach to client consultations.

• Skills Assessment/Case Study: A potential exercise might involve a design challenge, a sales scenario role-play, or a presentation of your portfolio to evaluate your practical skills and problem-solving abilities.

• Final Interview: A concluding meeting with senior management or the hiring authority to discuss final details and cultural fit.

Portfolio Review Tips:

• Curate Select Projects: Focus on 3-5 of your strongest design projects that best represent your skills in interior finishes, CAD proficiency, and client-focused solutions.

• Highlight Sales Impact: For each project, emphasize not just the design outcome but also how your consultation and product recommendations contributed to sales success or client satisfaction. Quantify results where possible (e.g., "increased client satisfaction score by X%," "secured Y% of proposed budget").

• Showcase Process: Clearly articulate your design and sales process, from initial client contact and needs assessment to proposal creation and project completion.

• Visual Presentation: Ensure your portfolio is visually appealing, well-organized, and easy to navigate. Use high-quality images and clear, concise descriptions.

• Tailor to Porcelanosa: If possible, highlight projects that utilize products similar to Porcelanosa's offerings or showcase an understanding of luxury design aesthetics.

Challenge Preparation:

• Design Scenario: Be prepared to discuss how you would approach a specific client need (e.g., a client looking for a modern kitchen renovation on a moderate budget).

• Sales Pitch: Practice articulating the value proposition of Porcelanosa products and how you would overcome potential client objections.

• Showroom Management: Think about how you would maintain showroom standards, manage inventory, and handle customer complaints effectively.

• CAD Demonstration: Be ready to discuss your experience with CAD software and what features you find most useful for client presentations.

📝 Enhancement Note: The interview process will likely be thorough, combining assessment of design skills, sales capabilities, and operational awareness. A well-prepared portfolio is crucial for demonstrating practical experience and suitability for a GTM-focused design role.

🛠 Tools & Technology Stack

Primary Tools:

• CAD Software: Proficiency in CAD (Computer-Aided Design) is essential for creating design plans, layouts, and client presentations. Specific software names are not provided, but common industry standards include AutoCAD, SketchUp, or specialized interior design software.

• CRM System: Likely utilized for managing client interactions, tracking leads, sales pipelines, and customer data. Familiarity with CRM principles is key.

• Microsoft Office Suite/Google Workspace: Standard tools for communication, documentation, and data management (e.g., Word/Docs, Excel/Sheets, PowerPoint/Slides).

Analytics & Reporting:

• Sales Reporting Tools: While not explicitly mentioned, the role will likely interact with sales reports generated by the CRM or sales management systems to track performance against targets.

• Inventory Management Systems: Used for tracking stock levels, placing orders, and ensuring showroom product availability.

CRM & Automation:

• Customer Relationship Management (CRM): Essential for managing client databases, sales pipelines, and communication.

• Quoting/Proposal Software: Tools or integrated CRM functions used to generate accurate price quotes and detailed client proposals.

📝 Enhancement Note: The emphasis on CAD software and CRM points to a need for technical proficiency in design and client management tools, critical for efficient GTM operations.

👥 Team Culture & Values

Operations Values:

• Quality & Innovation: A commitment to offering high-quality, innovative products that meet the evolving needs of clients and the design industry.

• Customer Focus: Prioritizing client satisfaction through expert advice, personalized service, and building lasting relationships.

• Integrity: Upholding ethical business practices in all client interactions and operations.

• Teamwork: Fostering a collaborative environment where team members support each other to achieve collective sales and operational goals.

• Professionalism: Maintaining a high standard of presentation, communication, and work ethic in all aspects of the role.

Collaboration Style:

• Client-Centric Collaboration: Working closely with clients to understand their vision and guide them through product selection.

• Cross-Functional Support: Collaborating with sales managers, other consultants, and potentially operations/logistics teams to ensure seamless customer experiences.

• Knowledge Sharing: A culture that encourages sharing design insights, product knowledge, and best practices among team members to elevate collective expertise.

📝 Enhancement Note: The company's stated values and emphasis on customer trust and innovation align with a professional, client-focused, and collaborative team culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Design & Sales: Effectively merging creative design consultation with the direct requirements of sales targets and revenue generation.

• Managing Client Expectations: Navigating diverse client needs, budgets, and aesthetic preferences while guiding them towards successful product selections.

• Showroom Operations: Maintaining impeccable showroom standards, managing inventory, and handling administrative tasks alongside client-facing duties.

• Staying Current: Continuously updating knowledge of design trends, product offerings, and competitor activities in a dynamic market.

• Weekend Work: Adapting to a work schedule that requires weekend availability, which can impact personal time management.

Learning & Development Opportunities:

• Product Training: Extensive training on Porcelanosa's extensive product lines, including their features, benefits, and applications.

• Design Trend Workshops: Exposure to the latest trends in interior design, kitchen, and bath.

• Sales Methodology Training: Development of consultative selling skills, negotiation techniques, and client relationship management.

• CAD Software Enhancement: Opportunities to deepen expertise in CAD and design visualization tools.

• Career Advancement: Clear pathways to senior roles, management positions, or specialized sales functions within the company.

📝 Enhancement Note: The challenges are typical for a role that bridges creative design with commercial sales and operations. The growth opportunities are well-defined, offering structured career progression.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for consulting with a client who has a clear vision but a limited budget for their kitchen renovation." (Assesses problem-solving, client management, and product recommendation skills.)

• "How do you stay updated on the latest interior design trends, and how would you apply that knowledge to recommend Porcelanosa products?" (Evaluates industry awareness and product application.)

• "Walk me through a challenging sales experience and how you successfully navigated it to achieve a positive outcome." (Tests sales acumen, resilience, and customer service skills.)

Company & Culture Questions:

• "What interests you about Porcelanosa as a brand, and how do you see your design aesthetic aligning with our luxury offerings?" (Tests research and brand alignment.)

• "Describe your experience working in a showroom environment. What are the key elements of maintaining an appealing and functional space?" (Assesses understanding of the work environment and operational expectations.)

Portfolio Presentation Strategy:

• Showcase Impact: For each project, present the client's initial challenge, your proposed solution, the Porcelanosa products used, and the final outcome. Quantify success where possible (e.g., client satisfaction, budget adherence, aesthetic achievement).

• Demonstrate Process: Clearly explain your step-by-step approach from initial client contact to final sale, highlighting your consultative and sales skills.

• CAD Integration: Show how CAD was used effectively to visualize the design, communicate the plan to the client, and inform product selection.

• Conciseness: Be prepared to present your portfolio within a specific timeframe, focusing on the most impactful aspects.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of creative design expertise, strong sales skills, operational awareness, and a clear understanding of Porcelanosa's brand and market position.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the provided ADP link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b8a9c579-5bca-4b27-897d-d4cb773b18b1&jobId=916465

• Portfolio Customization: Prepare a portfolio showcasing 3-5 of your strongest design projects, emphasizing how your work translated client needs into successful sales outcomes using luxury interior finishes.

• Resume Optimization: Tailor your resume to highlight your experience in design consulting, sales, CAD software proficiency, and customer relationship management, using keywords from the job description.

• Interview Preparation: Practice articulating your design process, sales strategies, and client management approach. Be ready to discuss your understanding of Porcelanosa's brand and products.

• Company Research: Thoroughly research Porcelanosa's product lines, company history, and design philosophy to demonstrate genuine interest and cultural fit during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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