Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Mosaic Tile Co of Virginia Inc & Subs

Location: Owings Mills, Maryland, United States

Job Type: Full-Time

Category: Sales / Revenue Operations (Client-Facing)

Date Posted: April 04, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive revenue growth through consultative sales of interior design products, focusing on flooring, cabinetry, lighting, plumbing fixtures, and tile.

• Cultivate and maintain strong, lasting relationships with residential and commercial clients, builders, and contractors to foster repeat business and referrals.

• Leverage expert product knowledge and suggestive selling techniques to guide clients toward aesthetically pleasing and profitable selections.

• Collaborate effectively with branch staff to support operational duties and ensure seamless client experiences.

• Champion a sales-focused attitude while prioritizing exceptional customer service and client satisfaction.

📝 Enhancement Note: While the title is "Design Consultant," the core responsibilities and emphasis on sales, closing, and revenue generation strongly align with a client-facing sales role within a revenue-focused operations framework. The role requires a blend of design acumen and robust sales execution, typical of roles that directly impact top-line growth.

📈 Primary Responsibilities

• Engage proactively with residential and commercial clients to understand their design needs, preferences, and project scope.

• Recommend, select, and expertly present interior products, including flooring materials, cabinetry, lighting, plumbing fixtures, and tile, aligning with client aesthetics and functional requirements.

• Employ consultative selling techniques to build customer confidence by clearly articulating product features, benefits, and value propositions.

• Utilize suggestive selling methods to upsell and cross-sell complementary products, maximizing sales opportunities and client project completion.

• Develop and nurture strategic partnerships with builders and contractors to establish ongoing referral streams and mutually beneficial business relationships.

• Maintain a deep and current understanding of product lines, industry trends, and best practices in interior design and materials.

• Serve as a primary point of contact for clients, ensuring a positive and memorable experience throughout the sales and selection process.

• Assist branch staff with operational duties on an occasional basis, demonstrating a commitment to team success and operational efficiency.

📝 Enhancement Note: The responsibilities emphasize direct client interaction and sales conversion, indicating a strong focus on revenue generation. The collaboration with builders and contractors highlights a B2B sales component, crucial for driving consistent business volume.

🎓 Skills & Qualifications

Education: Bachelor's degree in Interior Design, Marketing, Business, or a related field is preferred. Equivalent practical experience in sales or design will be considered.

Experience: 2-5 years of proven experience in a client-facing sales role, preferably within the interior design, home improvement, or building materials industry. Demonstrated success in consultative selling and relationship management is essential.

Required Skills:

• Consultative Sales Techniques: Proficient in understanding client needs and guiding them through complex product selections.

• Suggestive Selling: Ability to identify opportunities to upsell and cross-sell effectively.

• Customer Relationship Management (CRM): Experience in building and maintaining long-term client relationships.

• Interior Design Acumen: A strong aesthetic sense and knowledge of interior design principles and product applications.

• Product Knowledge: Ability to quickly learn and articulate details about a wide range of interior products.

• Sales Closing Skills: Proven track record of successfully converting prospects into paying customers.

• Problem Solving: Ability to identify and resolve client issues or design challenges creatively.

• Analytical Skills: Capacity to interpret client needs and translate them into product solutions.

• Detail-Oriented: Meticulous attention to detail in product selection, client communication, and order processing.

• Communication Skills: Excellent verbal and written communication for client interactions and internal collaboration.

• Customer Service Excellence: Commitment to providing outstanding client experiences.

Preferred Skills:

• Experience with CRM software for lead and customer management.

• Familiarity with design software or visualization tools.

• Knowledge of the local building and contracting industry.

• Bilingual capabilities (if applicable to the local market).

📝 Enhancement Note: The emphasis on "closing mentality," "consultative sales," and "relationship building" points to a role that requires not just design expertise but also strong sales execution capabilities. The 2-5 year experience level suggests a need for candidates who can operate independently with minimal supervision after initial training.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase of successful client projects, highlighting the consultative process from initial consultation to final sale.

• Examples of how complex client needs were translated into compelling product selections and design solutions.

• Documentation of client relationship management strategies and their impact on repeat business or referrals.

Process Documentation:

• Demonstrate a structured approach to the sales cycle, from lead qualification to closing and post-sale follow-up.

• Illustrate methods used for product selection, client consultation, and proposal generation.

• Provide examples of how customer feedback is gathered and utilized for service improvement.

• Detail experience in collaborating with internal teams (e.g., operations, installation) to ensure project success.

📝 Enhancement Note: While not explicitly stated, a "Design Consultant" role focused on sales and client relationships will benefit from a portfolio that clearly demonstrates the candidate's ability to manage the entire sales lifecycle, from initial client engagement through to successful transaction closure and relationship nurturing. This aligns with revenue operations best practices for client acquisition and retention.

💵 Compensation & Benefits

Salary Range: $50,000 - $75,000 annually (Base Salary) + Commission.

• Commission Structure: Typically structured as a percentage of gross profit or net sales, with potential to significantly increase total compensation. A common structure might be 5-10% commission on gross profit, with accelerators for exceeding targets.

• Research Methodology: This estimate is based on industry benchmarks for Design Consultants and Sales Consultants in the Owings Mills, Maryland area, considering the 2-5 years of experience level. Base salaries for similar roles in this region often range from $45,000 to $65,000, with commissions pushing total earnings to the $75,000+ range, particularly for high performers.

Benefits:

• Health Insurance: Comprehensive medical, dental, and vision insurance plans.

• Retirement Savings Plan: 401(k) with potential company match, supporting long-term financial planning for operations professionals.

• Paid Time Off: Generous vacation, sick leave, and holiday pay, allowing for work-life balance essential for sustained performance.

• Employee Discount: Discounts on company products and services.

• Sales Incentives: Performance-based bonuses and commission structures designed to reward high achievement.

• Professional Development: Opportunities for training in sales techniques, product knowledge, and design trends.

Working Hours: 40 hours per week. A typical schedule may involve standard business hours, with potential for occasional evening or weekend work to accommodate client appointments and project deadlines. Flexibility is often required in client-facing roles.

📝 Enhancement Note: The salary range is an estimation based on market data for similar roles in the specified location and experience level. The inclusion of commission is critical for a sales-focused role, and candidates should inquire about the specifics of the commission plan during the interview process. Benefits are standard for full-time roles and tailored to appeal to professionals seeking stability and growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Building Materials / Home Improvement / Interior Design. Mosaic Tile Co of Virginia Inc & Subs operates within a competitive market that demands both product expertise and strong customer relationship management. The company likely emphasizes quality products, customer satisfaction, and building lasting partnerships within the construction and design sectors.

Company Size: [Company Size Information Missing - Based on typical structure for this type of business, likely Small to Medium-sized Business (SMB)] A smaller to medium-sized company often means more direct impact, closer team collaboration, and potentially more varied responsibilities for each team member, including operations and sales support.

Founded: [Company Founded Date Missing] The founding date would provide context on the company's history, stability, and established presence in the market.

Team Structure:

• The Design Consultant will likely be part of a branch sales team, reporting to a Sales Manager or Branch Manager.

• Collaboration with other sales consultants, showroom staff, and potentially operations or administrative personnel is expected.

Methodology:

• Client Engagement: A primary methodology will involve understanding client needs through active listening and consultation, followed by tailored product recommendations.

• Sales Process: A structured sales process from initial contact, needs assessment, product presentation, proposal, negotiation, and closing.

• Relationship Management: Focus on building long-term trust and rapport to encourage repeat business and referrals, a key aspect of revenue operations.

Company Website: [Mosaic Tile Co of Virginia Inc & Subs Website URL Missing - Placeholder: mosaictileco.com]

📝 Enhancement Note: Information on company size and founding date is missing. Assuming a typical structure for this industry, the company likely operates with a focus on customer service and product quality. The sales team is crucial for revenue generation, and their integration with operational aspects like order processing is key.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-level client-facing sales position. It is a direct contributor to revenue generation and client acquisition. The "Consultant" aspect implies a level of expertise and advisory capability beyond basic order-taking.

Reporting Structure: The Design Consultant typically reports to a Sales Manager or Branch Manager, who oversees sales performance, client acquisition strategies, and team development.

Operations Impact: The primary impact of this role is on direct revenue generation. By successfully closing sales and building client relationships, the Design Consultant directly contributes to the company's top-line growth, market share, and profitability. Effective client management also influences customer retention and brand reputation.

Growth Opportunities:

• Senior Design Consultant/Sales Specialist: Progress to handling more complex or high-value accounts, specializing in specific product lines (e.g., luxury tile, commercial projects).

• Sales Management: Transition into a leadership role, managing a team of sales consultants, setting targets, and developing sales strategies.

• Business Development: Move into roles focused on expanding market reach, establishing new partnerships with builders and developers, or exploring new revenue streams.

• Product Management/Sourcing: Leverage deep product knowledge to contribute to product selection, merchandising, or vendor relations.

📝 Enhancement Note: The growth path for a successful Design Consultant is typically within sales leadership or specialized sales roles. The focus on client relationships and revenue generation provides a strong foundation for understanding core business operations and customer acquisition strategies.

🌐 Work Environment

Office Type: The role is situated within a retail showroom or design center environment. This setting is client-focused, typically showcasing a wide range of product samples, design materials, and interactive displays.

Office Location(s): 10715 Red Run Blvd, Owings Mills, MD 21117. This location is in a commercial/business park area, likely accessible by car and potentially public transport.

Workspace Context:

• Collaborative Environment: While individual sales are paramount, the showroom environment encourages interaction with colleagues for design advice, product knowledge sharing, and operational support.

• Client-Facing Focus: The workspace is designed to impress clients, featuring well-organized product displays, comfortable consultation areas, and access to samples and specification tools.

• Tools & Technology: Access to a CRM system, product catalogs (digital and physical), design software, and relevant sales enablement tools.

Work Schedule: The standard work schedule is 40 hours per week. Given the client-facing nature of this role, flexibility may be required to accommodate client appointments outside of typical business hours, including evenings and weekends, to maximize sales opportunities and client service.

📝 Enhancement Note: The on-site nature of the role necessitates a physical presence in the showroom, allowing for direct client interaction and product demonstration, which is crucial for this type of consultative sales position.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A phone or video call with an HR representative or recruiter to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: In-depth discussion with the Sales Manager or Branch Manager focusing on sales experience, consultative selling skills, product knowledge, and understanding of the building materials/design industry.

• Showroom/Design Exercise: A potential practical assessment involving a mock client consultation, product selection scenario, or a presentation of design ideas based on a given brief. This will gauge real-world application of skills.

• Team/Peer Interview: Meeting with other sales consultants or team members to evaluate collaboration style and fit within the existing team dynamic.

• Final Interview: Potentially with a senior leader for final approval, focusing on long-term vision, career aspirations, and alignment with company goals.

Portfolio Review Tips:

• Curate Effectively: Select 3-5 of your strongest projects that best showcase your consultative sales process and design sensibility. Prioritize projects with measurable outcomes (e.g., client satisfaction, sales figures, successful project completion).

• Highlight the "Consultant" Aspect: For each project, clearly articulate the client's initial needs, your consultative approach to understanding them, how you guided their selections, and the final outcome. Focus on problem-solving and adding value.

• Showcase Sales Acumen: Quantify your sales achievements where possible. Include metrics like revenue generated, conversion rates, average deal size, or instances of upselling/cross-selling.

• Visual Appeal: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use high-quality images and clear, concise descriptions. If digital, ensure it's mobile-friendly and loads quickly.

• Tailor to the Role: Emphasize projects involving interior products similar to Mosaic Tile Co's offerings (flooring, cabinetry, tile, etc.) and highlight experience with builders/contractors if applicable.

Challenge Preparation:

• Mock Consultations: Practice conducting client consultations. Focus on active listening, asking probing questions, and empathetically understanding client needs and budgets.

• Product Presentation: Prepare to present a range of products, highlighting features, benefits, and how they meet specific client requirements. Be ready to discuss materials, durability, installation considerations, and pricing.

• Sales Scenarios: Anticipate questions about handling objections, closing sales, and dealing with difficult clients. Develop concise, confident responses that demonstrate your sales philosophy.

• Design Trends: Brush up on current interior design trends, especially in flooring, tile, and cabinetry. Understand how to blend aesthetics with practicality.

📝 Enhancement Note: The interview process for a sales-centric role heavily relies on assessing practical skills and past performance. A strong portfolio that demonstrates both design capability and sales success is paramount. The "operations" aspect comes into play with how efficiently and effectively the consultant manages their sales process and client interactions.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System (e.g., Salesforce, HubSpot, or proprietary system): For managing client interactions, tracking leads, monitoring sales pipeline, and forecasting revenue. Proficiency in using a CRM for detailed customer management is key.

• Product Information Management (PIM) System: To access and present detailed product specifications, pricing, and availability.

• Design Software (e.g., SketchUp, AutoCAD LT, Chief Architect, or similar): For creating visualizations, floor plans, or mood boards to help clients envision their projects.

• Microsoft Office Suite / Google Workspace: For general communication, proposal creation, and data analysis (Excel/Sheets).

Analytics & Reporting:

• CRM-based Reporting: Generating reports on sales performance, pipeline velocity, conversion rates, and customer acquisition cost.

• Sales Performance Dashboards: Utilizing internal or external tools to visualize key sales metrics and track progress against targets.

CRM & Automation:

• Email & Communication Tools: Outlook, Gmail, and potentially sales engagement platforms for client outreach.

• Scheduling Tools: Calendly, Microsoft Bookings, or similar for managing client appointments efficiently.

📝 Enhancement Note: While the job description doesn't explicitly list tools, a Design Consultant in a sales role would typically utilize CRM software for client management, sales tracking, and reporting. Familiarity with design visualization tools would also be a significant advantage.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A deep commitment to understanding and exceeding client expectations, ensuring a positive and memorable experience throughout the sales journey.

• Excellence in Execution: Striving for high standards in product knowledge, design recommendations, sales closing, and client service.

• Collaboration & Teamwork: Willingness to support colleagues, share knowledge, and contribute to the overall success of the branch team.

• Integrity & Professionalism: Upholding ethical sales practices, demonstrating honesty, and maintaining a professional demeanor in all client and internal interactions.

• Continuous Improvement: A proactive approach to learning new products, sales techniques, and design trends to enhance personal performance and contribute to business growth.

Collaboration Style:

• Client-Focused Teamwork: Working collaboratively with colleagues to ensure clients receive comprehensive support, whether it's for design advice, product availability checks, or logistical coordination.

• Knowledge Sharing: Actively participating in team discussions to share insights on successful sales strategies, challenging client scenarios, and effective product applications.

• Supportive Environment: Contributing to a positive and supportive work atmosphere where team members feel empowered to ask for help and offer assistance.

📝 Enhancement Note: The company culture likely emphasizes a blend of sales drive and customer service excellence. For a Design Consultant, teamwork is crucial for seamless client experiences, especially when coordinating with operational aspects like order fulfillment and installation.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Client Expectations: Balancing client desires with budget constraints and practical design limitations.

• Competitive Market: Differentiating services and products in a crowded market with numerous competitors.

• Sales Quota Pressure: Meeting or exceeding challenging sales targets consistently.

• Product Complexity: Staying updated on a wide and often changing array of product lines, materials, and specifications.

• Coordination with Operations: Ensuring smooth handoffs of sales orders to fulfillment and installation teams to prevent client dissatisfaction due to operational missteps.

Learning & Development Opportunities:

• Product Training: Regular training sessions on new product lines, materials science, and installation best practices.

• Sales Skill Enhancement: Workshops on advanced consultative selling, negotiation, objection handling, and CRM utilization.

• Design Trends & Technology: Opportunities to attend industry trade shows, webinars, and courses on emerging design trends and visualization tools.

• Mentorship: Guidance from experienced sales leaders or senior consultants on career progression and overcoming sales challenges.

📝 Enhancement Note: The challenges highlight the dual nature of the role: balancing creative design with rigorous sales execution and operational coordination. Growth opportunities are geared towards deepening expertise and moving into leadership or specialized roles.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for understanding a client's design needs and translating them into product recommendations. How do you balance aesthetics with functionality and budget?" (Focus on your consultative sales methodology and problem-solving approach.)

• "Walk me through a challenging sales situation you encountered. How did you handle it, and what was the outcome?" (Prepare a STAR method response highlighting your sales skills, resilience, and client management.)

• "How do you stay current with interior design trends and product innovations in the flooring, tile, and cabinetry industries?" (Demonstrate your commitment to continuous learning and industry expertise.)

Company & Culture Questions:

• "What interests you about Mosaic Tile Co, and why do you believe you'd be a good fit for our team?" (Research the company's history, values, and market position. Connect your skills and aspirations to their mission.)

• "How do you approach building long-term relationships with clients and contractors?" (Highlight your understanding of CRM principles and your proactive approach to client retention.)

Portfolio Presentation Strategy:

• Start with Impact: Begin with your most compelling project that clearly demonstrates your ability to drive sales and satisfy clients.

• Tell a Story: For each project, outline the client's initial challenge, your consultative approach, the solution you provided, and the quantifiable results (sales closed, client satisfaction).

• Focus on Process: Explain how you achieved the results – your sales techniques, design process, and problem-solving methods.

• Quantify Achievements: Whenever possible, use numbers to illustrate your success (e.g., "Increased average sale value by 15%," "Secured 5 new builder accounts in one quarter").

• Be Prepared for Q&A: Anticipate questions about your design choices, sales strategies, and challenges faced.

📝 Enhancement Note: Interview preparation should emphasize the blend of design expertise and sales execution. Candidates should be ready to articulate their value proposition in terms of revenue generation and client satisfaction, demonstrating a clear understanding of how their role contributes to the company's operational success.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Mosaic Tile Co of Virginia Inc & Subs careers portal.

• Tailor Your Resume: Customize your resume to highlight quantifiable achievements in sales, client relationship management, and any relevant design experience. Use keywords from the job description such as "consultative sales," "suggestive selling," "product knowledge," and "client acquisition."

• Prepare Your Portfolio: Gather 3-5 of your strongest client projects. Ensure each showcases your consultative process, design solutions, and sales results. Be ready to present and discuss these examples in detail.

• Research the Company: Familiarize yourself with Mosaic Tile Co's product lines, target markets (residential, commercial, builders), and any publicly available information on their values or mission. Understand their competitive landscape.

• Practice Interview Questions: Rehearse answers to common sales and design-related interview questions, focusing on the STAR method for behavioral questions and preparing specific examples for your portfolio presentation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.