UX Architect

📍 Job Overview

Job Title: UX Architect

Company: CapTech Consulting

Location: Richmond, Virginia, United States (with potential for Atlanta, GA)

Job Type: Full-time

Category: Customer Experience (CX) / User Experience (UX) Design

Date Posted: February 4, 2026

Experience Level: 5+ Years Professional Experience

Remote Status: On-site (Richmond, VA)

🚀 Role Summary

• Lead the design and development of sophisticated, intuitive, and impactful digital brand experiences that are deeply informed by user research and accessibility best practices.

• Champion user-centered design principles, ensuring alignment between user goals, behaviors, and attitudes with overarching business objectives.

• Mentor junior design practitioners, providing oversight and art direction to ensure high-quality delivery of visual and interaction design elements.

• Drive innovation within the Customer Experience (CX) practice by contributing to methodologies, capabilities, and toolsets, and engaging in continuous professional development.

📝 Enhancement Note: While the primary listed location is Richmond, Virginia, the presence of "Atlanta, GA, USA" in locations_alt_raw suggests potential flexibility or travel requirements to Atlanta. Candidates should clarify this during the application process. The role is explicitly on-site, requiring a strong presence in the Richmond office.

📈 Primary Responsibilities

• Lead the creation of essential design artifacts, including personas, customer journey maps, conceptual prototypes, and responsive interfaces, all adhering to interaction design and usability best practices.

• Spearhead advanced design activities such as facilitating design workshops, rapid prototyping sessions, and conducting iterative user testing to validate and refine designs.

• Develop and deliver clean, informative, and concise presentations to clients and internal teams, effectively communicating the strategic rationale behind design decisions and recommendations.

• Act as a vocal advocate for accessible design principles and usability standards, educating clients and team members on their importance and benefits.

• Provide insightful and constructive feedback on all aspects of design, including interactions, information architecture, content strategy, and overall alignment with business goals and user needs.

• Conduct comprehensive competitive assessments, identify innovative design alternatives, and stay abreast of emerging design and technology trends to inform project strategies.

• Collaborate with senior practice area and account team members to discuss project scope and level of effort (LOE) for design initiatives.

• Actively contribute to CX leadership by volunteering for opportunities to enhance methodologies, capabilities, approaches, and toolsets, and by actively participating in CX meetings and training sessions.

• Engage in continuous professional development and industry involvement to maintain expertise and contribute to the growth of the CX practice.

• Proactively mentor other designers, providing design oversight and art direction to visual and interaction designers on project teams.

📝 Enhancement Note: The responsibilities highlight a senior-level role requiring leadership, mentorship, and strategic contribution beyond individual design tasks. Candidates should be prepared to demonstrate experience in leading design initiatives, client presentations, and influencing design strategy.

🎓 Skills & Qualifications

Education: 4-year degree in design, fine arts, or a similar field is preferred.

Experience: 5+ years of professional experience, with a strong preference for consulting or agency environments.

Required Skills:

• Proven written, verbal, conceptual, and visual communication skills, essential for client-facing presentations and internal collaboration.

• Expertise across multiple domains of human-centered design, including user and market research, product and experience strategy, information architecture, experience design, content strategy, optimization, and customer insight generation.

• Strong proficiency in interaction design and deep understanding of usability principles.

• Demonstrated experience with user research and usability testing methodologies, coupled with strong analytical capabilities to derive actionable insights and recommendations.

• Proven understanding of product strategy, heuristic analysis, information architecture, user interface design, wireframing, prototyping, and usability testing.

• Ability to function as a confident self-starter while also embracing feedback from clients and directors with humility.

Preferred Skills:

• Expertise in Figma is highly preferred.

• Proficiency in comparable design tools such as Sketch or Adobe XD.

• Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign).

• Working knowledge of Agile product development lifecycles and practices.

• Familiarity with WCAG (Web Content Accessibility Guidelines) and other accessibility standards.

📝 Enhancement Note: The emphasis on Figma, Sketch, and Adobe XD indicates a need for candidates proficient in industry-standard design tools. The preference for consulting or agency experience suggests a need for adaptability, client management skills, and the ability to work in fast-paced project environments.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio showcasing a range of UX design projects, demonstrating your ability to translate complex user needs and business objectives into elegant solutions.

• Clear articulation of your design process for each project, highlighting your role, methodologies used (user research, IA, wireframing, prototyping, testing), and decision-making rationale.

• Demonstration of your ability to create impactful digital brand experiences, with specific examples of how your designs improved user engagement, satisfaction, or business outcomes.

• Evidence of your understanding and application of accessibility best practices (e.g., WCAG compliance) within your design work.

Process Documentation:

• Showcase examples of how you have led design workshops, facilitated rapid prototyping, and conducted iterative user testing to validate and refine design concepts.

• Include examples of presentations delivered to clients or stakeholders that effectively communicated design rationale, research insights, and strategic recommendations.

• Demonstrate your ability to provide constructive feedback on designs, including interactions, information architecture, and content, and how this feedback improved project outcomes.

📝 Enhancement Note: A strong portfolio is explicitly required and is critical for consideration. Candidates should curate their portfolio to highlight leadership, strategic thinking, and a deep understanding of the entire human-centered design process, not just visual design.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $110,000 - $150,000 per year (USD).

• Methodology: This estimate is based on industry benchmarks for UX Architects with 5+ years of experience in consulting roles in the Mid-Atlantic region (specifically Virginia) and considering the potential for overlap with Atlanta, GA markets. Factors influencing this range include the specific years of experience, depth of expertise in preferred tools (Figma), and the consulting environment experience. This range is a guideline and actual compensation may vary based on candidate qualifications, experience, and specific project assignments.

Benefits:

• Core Benefits: Generous Paid Time Off (PTO), comprehensive Health Coverage, Disability Insurance, Paid Family Leave.

• Learning & Development: Access to programs offering certification and tuition support, digital on-demand learning courses, mentorship opportunities, and structured skill development paths.

• Wellness & Health: Modern Health platform for mental health and well-being, including 1:1 care, group support, and self-serve resources.

• Family Support: Carrot Fertility program offering inclusive fertility and family-forming coverage, with opportunities for employer-sponsored funds.

• Lifestyle Stipend: Fringe program offering a company-paid stipend for personalized lifestyle benefits (e.g., streaming services, student loan repayment, fitness).

• Inclusion & Community: Employee Resource Groups (ERGs) and opportunities for engagement in Philanthropic Partnerships and pro-bono projects.

• Financial Wellness: 401(k) matching with no vesting period.

Working Hours: Approximately 40 hours per week, with expectations for flexibility to meet project deadlines and client needs, common in a consulting environment.

📝 Enhancement Note: The provided benefits package is extensive and highlights CapTech's investment in employee well-being, professional development, and work-life integration. Candidates should note the emphasis on continuous learning and mental health support. The salary estimate is a professional projection based on market data and role expectations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting, focusing on digital transformation and client solutions.

Company Size: Large (501-1,000 employees), indicating a robust organizational structure with diverse teams and resources.

Founded: Information not directly provided, but CapTech's description suggests a history of established client relationships and growth.

Team Structure:

• The role is part of the Customer Experience (CX) team, suggesting a specialized group focused on user-centric design and digital interactions.

• UX Architects are expected to collaborate closely with project teams, including other interaction designers, user researchers, developers, and business system analysts.

Methodology:

• CapTech emphasizes a collaborative approach, working alongside clients to achieve "what's possible through the power of technology."

• The CX team's methodology is deeply rooted in user research (qualitative and quantitative) and accessibility best practices.

• Expectation of using design thinking principles, iterative design, and Agile methodologies in project execution.

Company Website: https://www.captechconsulting.com/

📝 Enhancement Note: CapTech positions itself as a results-oriented consultancy focused on technology's impact. The CX team's structure and methodology emphasize a user-first approach, integrated with technological solutions and client collaboration.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor (UX Architect). This level signifies a lead role with significant design responsibility, mentorship expectations, and influence on design strategy and practice development.

Reporting Structure: Reports to UX and Creative Directors, with direct collaboration across project teams and client stakeholders.

Operations Impact: UX Architects are pivotal in shaping the client's digital brand and user experience, directly impacting client satisfaction, user adoption, and ultimately, business objectives. Their work bridges user needs with technological capabilities, driving successful digital product outcomes.

Growth Opportunities:

• Leadership Progression: Potential to advance into lead UX/CX roles, practice leadership positions within the CX team, or specialized design strategy roles.

• Skill Specialization: Deepen expertise in specific areas like accessibility, user research methodologies, product strategy, or emerging design technologies.

• Mentorship & Training: Opportunities to mentor junior staff, contribute to internal training programs, and utilize company-provided learning resources for continuous skill enhancement.

• Client Impact: Gain experience across diverse industries and with Fortune 100 companies, expanding professional portfolio and network.

📝 Enhancement Note: The role is designed for experienced UX professionals looking to take on leadership responsibilities, influence design practices, and grow within a respected consulting firm. The emphasis on mentorship and contributing to methodologies points to opportunities for shaping the future of CapTech's CX practice.

🌐 Work Environment

Office Type: On-site at CapTech's Richmond, VA office. This implies a traditional office setting conducive to in-person collaboration, client meetings, and team synergy.

Office Location(s): Richmond, Virginia (primary), with potential for travel or engagement with Atlanta, GA-based teams/clients.

Workspace Context:

• Expect a collaborative environment where designers, researchers, developers, and analysts work closely together on project teams.

• Access to standard office technology and design tools (Figma, Adobe Creative Suite, etc.) will be provided.

• Opportunities for regular interaction with team members, directors, and clients, fostering a dynamic and communicative workspace.

Work Schedule: The standard 40-hour work week is expected, but consulting roles often require flexibility to meet project demands, client availability, and critical deadlines, which may involve occasional extended hours or weekend work.

📝 Enhancement Note: The on-site requirement suggests an emphasis on in-person collaboration, team building, and direct client engagement, which are often valued in consulting environments for fostering strong relationships and effective project execution.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your resume and portfolio link to assess foundational qualifications and experience.

• Portfolio Presentation/Interview: A key stage where you will present your portfolio, walking through case studies, explaining your design process, rationale, and impact. Be prepared to discuss your approach to user research, interaction design, and accessibility.

• Team/Director Interviews: Discussions with UX/Creative Directors and potentially other senior team members to assess your strategic thinking, problem-solving skills, collaboration style, and cultural fit.

• Behavioral & Situational Questions: Expect questions designed to gauge your problem-solving approach, how you handle feedback, your mentorship style, and your ability to work in a consulting environment.

• Final Round: May involve a deeper dive into your experience, discussion of career aspirations, and final assessment of fit.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 strong projects that best showcase your UX Architect capabilities, focusing on complexity, impact, and your leadership role.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (emphasizing research and strategic decisions), the challenges you faced, your solutions, and the quantifiable outcomes or impact.

• Highlight Process & Rationale: Detail why you made certain design choices, referencing user research, usability principles, and business objectives.

• Showcase Collaboration: Mention how you worked with cross-functional teams, managed feedback, and advocated for user-centered design.

• Accessibility Focus: Explicitly discuss how you incorporated accessibility principles and standards in your work.

• Tool Proficiency: Be ready to discuss your experience with Figma and other relevant design tools.

Challenge Preparation:

• While not explicitly mentioned, be prepared for potential design challenges or scenario-based questions that test your problem-solving skills under pressure.

• Practice articulating your thought process clearly and concisely, as if you were presenting to a client.

📝 Enhancement Note: The portfolio is paramount. Candidates must prepare to deeply articulate their design process, strategic thinking, and the impact of their work, demonstrating leadership and a comprehensive understanding of UX principles.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (preferred expertise), Sketch, Adobe XD. Strong proficiency expected.

• Creative Suite: Adobe Illustrator, Photoshop, InDesign (proficiency required).

• Presentation Software: PowerPoint (proficiency required).

Analytics & Reporting:

• While not explicitly listed, expect to utilize or interpret data from analytics platforms (e.g., Google Analytics, Adobe Analytics) to inform design decisions and measure impact.

CRM & Automation:

• While not a primary focus for this UX role, understanding how user experience integrates with CRM systems (e.g., Salesforce) and marketing automation platforms can be advantageous for a holistic view of the customer journey.

📝 Enhancement Note: Figma expertise is a significant advantage. Candidates should be proficient in the core Adobe Creative Suite and presentation tools, demonstrating an ability to create polished deliverables.

👥 Team Culture & Values

Operations Values:

• Collaboration: Emphasis on working closely with clients and internal project teams to achieve shared goals.

• Customer Focus: Deep commitment to understanding and serving user needs through research and design.

• Excellence & Quality: Striving for sophisticated, intuitive, and impactful digital experiences that meet high standards.

• Innovation: Encouraging curiosity, staying current with trends, and contributing to new methodologies and toolsets.

• Mentorship & Growth: Valuing the development of team members through guidance and learning opportunities.

Collaboration Style:

• Highly collaborative, working cross-functionally with diverse roles (developers, researchers, analysts) and client teams.

• Expectation of open communication, constructive feedback exchange, and a shared responsibility for project success.

• A culture that encourages volunteering for leadership opportunities and contributing to the growth of the CX practice.

📝 Enhancement Note: CapTech's culture appears to be client-centric, results-driven, and focused on professional development. The CX team values collaboration, innovation, and a commitment to high-quality, user-centered design.

⚡ Challenges & Growth Opportunities

Challenges:

• Consulting Pace: Adapting to fast-paced project cycles, managing multiple projects simultaneously, and balancing client demands with internal development.

• Client Influence: Effectively advocating for user-centered design principles and accessibility in environments where business priorities may sometimes conflict.

• Bridging Design & Technology: Ensuring seamless integration of user experience designs with technical constraints and development realities.

• Staying Current: Continuously learning and adapting to evolving design tools, technologies, and user behavior trends in a dynamic industry.

Learning & Development Opportunities:

• Formal Training: Access to certification and tuition support, digital on-demand learning courses.

• Mentorship: Structured mentorship programs and opportunities to mentor junior designers.

• Industry Engagement: Encouragement to participate in professional development and industry involvement, potentially including conferences and workshops.

• Career Pathing: Defined paths for career progression within the CX practice and broader consulting firm.

📝 Enhancement Note: This role offers significant growth potential by exposing candidates to diverse challenges and providing robust support for continuous learning and career advancement within the consulting landscape.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital brand experience you designed. What was the problem, your approach, and the outcome?" (Focus on your strategic thinking, process, and impact).

• "How do you ensure your designs are accessible and inclusive?" (Prepare to discuss WCAG and your practical application).

• "Walk me through a time you had to advocate for a design decision based on user research against stakeholder objections." (Showcase your persuasive communication and data-driven approach).

Company & Culture Questions:

• "What interests you about CapTech Consulting and our CX practice?" (Research CapTech's values, projects, and recent news).

• "How do you approach mentoring junior designers?" (Highlight your leadership and team development skills).

Portfolio Presentation Strategy:

• Structure: For each case study, use a clear narrative: Problem -> Your Role -> Process -> Solution -> Results/Impact.

• Visuals: Use high-fidelity mockups, wireframes, journey maps, and research insights.

• Verbalization: Be articulate about your decision-making, the "why" behind your choices, and the metrics that demonstrate success or learning.

• Engagement: Be prepared for questions and engage in a dialogue about your work.

📝 Enhancement Note: Candidates should prepare to deeply discuss their portfolio, demonstrating not just design execution but strategic thinking, problem-solving, and the ability to articulate value in a client-facing, consulting context.

📌 Application Steps

To apply for this UX Architect position:

• Submit your application through the provided link on SmartRecruiters.

• Crucially, include a link to your online portfolio in your application. Applications without a portfolio link will likely not be considered.

• Tailor your resume to highlight your 5+ years of experience, consulting or agency background, expertise in human-centered design domains, and proficiency with Figma and other relevant tools.

• Prepare your portfolio for presentation, focusing on 2-3 key projects that showcase your leadership, strategic thinking, research integration, and impact.

• Research CapTech Consulting, focusing on their CX offerings, client work, and company culture to articulate your interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.