UX Architect

📍 Job Overview

Job Title: UX Architect

Company: CapTech Consulting

Location: Richmond, Virginia, United States / Charlotte, North Carolina, USA

Job Type: Full-time

Category: User Experience (UX) Design / Customer Experience (CX)

Date Posted: February 04, 2026

Experience Level: 5+ Years Professional Experience

Remote Status: On-site

🚀 Role Summary

• This role focuses on designing sophisticated, intuitive, and impactful digital brand experiences, integrating user research and accessibility best practices.

• The UX Architect will lead the creation of user personas, customer journeys, conceptual prototypes, and responsive interfaces, ensuring alignment with business objectives and user needs.

• A key aspect involves leading advanced design activities, including design workshops, rapid prototyping, and iterative user testing to validate and refine designs.

• This position requires strong conceptual and visual communication skills, with expert knowledge of interaction design and usability principles, capable of spanning multiple projects.

📝 Enhancement Note: While the job title is "UX Architect," the responsibilities and qualifications strongly suggest a Senior UX Designer or Lead UX role focused on the strategic and execution phases of user experience design within a consulting environment. The emphasis on leading activities, mentoring, and client presentations indicates a senior-level individual contributor or a potential path to leadership.

📈 Primary Responsibilities

• Lead the creation of user personas, customer journeys, conceptual prototypes, and responsive interfaces, ensuring adherence to interaction design and usability best practices.

• Spearhead advanced design activities, including facilitating design workshops, developing rapid prototypes, and conducting iterative user testing to gather insights and validate design decisions.

• Produce clean, informative, and concise presentations for clients and internal teams, effectively communicating the rationale behind design choices and strategic recommendations.

• Advocate for the benefits of accessible design and usability principles among clients and project team members, ensuring inclusive design outcomes.

• Provide insightful and constructive feedback on designs, encompassing interactions, information architecture, content strategy, and alignment with business goals and user needs.

• Conduct competitive assessments, propose innovative design alternatives, and stay abreast of emerging design and technology trends.

• Collaborate effectively with project teams, including interaction designers, user researchers, developers, and business system analysts, to deliver comprehensive UX solutions.

• Comfortably discuss project scope and level of effort (LOE) with senior practice area and account team members, contributing to project planning and resourcing.

• Proactively seek and contribute to CX leadership opportunities, including methodology development, capability enhancement, and toolset refinement.

• Mentor junior practitioners, providing design oversight and art direction for visual and interaction designers to ensure high-quality deliverables.

📝 Enhancement Note: The responsibilities highlight a leadership and mentorship component, suggesting the UX Architect will not only execute design tasks but also guide and uplift other team members. This implies a need for strong interpersonal and coaching skills in addition to technical UX expertise.

🎓 Skills & Qualifications

Education: 4-year degree in design, fine arts, or a related field is preferred.

Experience: 5+ years of professional experience, ideally within a consulting or agency context.

Required Skills:

• Proven written, verbal, conceptual, and visual communication skills, essential for client presentations and team collaboration.

• Expert knowledge of interaction design principles and usability best practices.

• Strong understanding of multiple domains of human-centered design, including user and market research, product and experience strategy, information architecture, and content strategy.

• Proficiency in user research and usability testing methodologies, with strong analytical capabilities to derive actionable insights and recommendations.

• Experience in wireframing, prototyping, and iterative user testing to validate design solutions.

• Ability to perform heuristic analysis and contribute to product strategy development.

Preferred Skills:

• Figma expertise is highly preferred; proficiency in comparable design tools such as Sketch or Adobe XD is also valuable.

• Proficiency with Adobe Creative Suite (Illustrator, Photoshop, InDesign) and presentation tools like PowerPoint.

• Working knowledge of Agile product development lifecycles and practices.

• Familiarity with WCAG (Web Content Accessibility Guidelines) and other accessibility standards.

📝 Enhancement Note: The preference for Figma and familiarity with Agile and WCAG are critical technical and process-oriented qualifications. Candidates should be prepared to demonstrate proficiency in these areas.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio link is mandatory for application consideration.

• The portfolio should showcase a range of UX design projects, demonstrating expertise in information architecture, interaction design, and user interface design.

• Include case studies that highlight the design process, from user research and conceptualization to wireframing, prototyping, and final design, with a focus on problem-solving.

• Projects should illustrate the ability to translate user needs and business goals into intuitive and effective digital experiences.

Process Documentation:

• Portfolio entries should clearly articulate the user-centered design process followed for each project, emphasizing research methodologies, ideation techniques, and validation methods.

• Showcase examples of wireframes, user flows, journey maps, and interactive prototypes.

• Evidence of collaboration with cross-functional teams (developers, product managers) and how design decisions were communicated and justified.

• Include examples of how accessibility best practices were integrated into the design process.

📝 Enhancement Note: The explicit requirement for an online portfolio link underscores its importance. Candidates should curate their portfolios to specifically highlight projects that align with the responsibilities outlined, focusing on impactful problem-solving and user-centric design outcomes.

💵 Compensation & Benefits

Salary Range:

The salary range for a UX Architect with 5+ years of experience in Richmond, Virginia, or Charlotte, North Carolina, typically falls between $100,000 to $140,000 annually. This estimate is based on industry benchmarks for senior UX roles in consulting, considering location-specific cost of living and demand for specialized design skills. Factors such as specific project experience, client-facing skills, and advanced tool proficiency can influence the final offer.

Benefits:

• Generous Paid Time Off (PTO)

• Comprehensive Health Coverage

• Disability Insurance

• Paid Family Leave

• Learning & Development Programs: Certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths.

• Modern Health: A mental health and well-being platform offering 1:1 care, group sessions, and self-serve resources.

• Carrot Fertility: Inclusive fertility and family-forming coverage, including adoption, surrogacy, and fertility treatments, with opportunities for employer-sponsored funds.

• Fringe: A company-paid stipend program for personalized lifestyle benefits (e.g., streaming services, student loan repayment, fitness).

• Employee Resource Groups (ERGs) to embrace diversity and inclusion.

• Philanthropic Partnerships: Opportunities for community engagement and pro-bono projects.

Working Hours:

• Typically 40 hours per week, reflecting a standard full-time consulting role. Flexibility may be available depending on project demands and client needs, but a strong on-site presence is expected.

📝 Enhancement Note: The salary range is an estimation based on common market data for similar roles and locations. Actual compensation may vary. The extensive benefits package indicates a strong focus on employee well-being and professional development, which is a significant draw for candidates seeking a supportive work environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting / Professional Services

Company Size: CapTech Consulting is a significant player in the consulting landscape, indicated by its employee count (likely in the thousands, though not explicitly stated). This size suggests a structured environment with established processes, ample resources, and diverse client engagements.

Founded: The company's founding date is not provided, but its "award-winning" status and collaboration with Fortune 100 companies imply a well-established history and a strong reputation in the market.

Team Structure:

• The Customer Experience (CX) team likely comprises specialized roles such as UX Architects, UI Designers, User Researchers, and Content Strategists.

• The UX Architect will report to a UX Director or Creative Director, with direct collaboration across project teams that include developers, business analysts, and project managers.

Methodology:

• CapTech emphasizes a collaborative approach, working closely with clients to understand their challenges and co-create technology solutions.

• The company likely employs a blend of agile and iterative methodologies, focusing on delivering value incrementally and adapting to client feedback.

• Data-driven decision-making is implied, with user research and analytics informing design strategies and business outcomes.

Company Website: https://www.captechconsulting.com/

📝 Enhancement Note: CapTech's positioning as an "award-winning consulting firm" suggests a commitment to excellence and innovation. The emphasis on strong client relationships and technology-driven solutions points to a dynamic and results-oriented work environment.

📈 Career & Growth Analysis

Operations Career Level: This is a senior-level individual contributor role, often referred to as a Lead UX Architect or Senior UX Designer. It involves significant autonomy, client-facing responsibilities, and mentorship of junior staff. The scope extends beyond individual task execution to influencing design strategy and best practices.

Reporting Structure: The UX Architect will likely report to a UX Director or Senior Manager within the Customer Experience practice. They will collaborate closely with Project Managers, Account Directors, and other functional leads on client engagements.

Operations Impact: The UX Architect's work directly impacts client satisfaction, user adoption, and the overall success of digital products and services. By creating intuitive and effective user experiences, they contribute to increased customer engagement, improved conversion rates, and enhanced brand loyalty, ultimately driving business outcomes for clients.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like accessibility, user research methodologies, or design systems.

• Leadership: Progress into roles such as UX Director, Creative Director, or Practice Lead, managing teams and shaping service offerings.

• Strategic Influence: Contribute to the development of CapTech's CX capabilities, methodologies, and thought leadership.

• Client Management: Develop strong client relationship management skills, potentially transitioning into strategic client advisory roles.

• Continuous Learning: Benefit from CapTech's robust Learning & Development programs, including certifications, tuition support, and advanced training.

📝 Enhancement Note: The role offers a clear pathway for career advancement within a large consulting firm, allowing for both deep specialization and broader leadership development. The emphasis on client impact and continuous learning aligns with the career aspirations of ambitious UX professionals.

🌐 Work Environment

Office Type: CapTech operates with a hybrid or on-site model, emphasizing in-person collaboration and client engagement. The "On-site" designation suggests a primary expectation of working from one of their offices, particularly for client-facing activities.

Office Location(s): The job is listed for Richmond, Virginia, and Charlotte, North Carolina, indicating these as potential primary work locations. CapTech has multiple offices across the United States.

Workspace Context:

• The work environment is likely dynamic and collaborative, characteristic of a consulting firm.

• Expect a blend of individual focused work (design, research) and team-based collaboration (workshops, client meetings, design reviews).

• Access to industry-standard design tools and technology will be provided.

Work Schedule:

• Standard professional working hours, typically 40 hours per week, with potential for extended hours based on project deadlines and client needs. The on-site requirement means employees are expected to be present in the office during core business hours.

📝 Enhancement Note: The on-site nature of this role is a critical factor. Candidates should be prepared for frequent client site visits or a consistent presence in a CapTech office, reflecting the collaborative and client-facing demands of consulting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and online portfolio link by a recruiter or hiring manager to assess qualifications and experience.

• Portfolio Presentation: Expect to present a selection of your best work from your online portfolio, detailing your design process, problem-solving approach, and the impact of your solutions. This is a critical step.

• Technical/Behavioral Interviews: Interviews with UX Directors, Creative Directors, and potentially other senior designers or project leads. These will cover your UX expertise, specific tool proficiency (Figma), understanding of methodologies, and how you handle challenges.

• Case Study/Design Challenge: You may be given a design problem to solve within a specific timeframe, or a take-home assignment to demonstrate your skills.

• Final Round: Interviews with senior leadership to assess cultural fit, strategic thinking, and overall suitability for the role and CapTech's consulting environment.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 projects that best showcase your UX architecture skills, problem-solving abilities, and impact. Tailor your selection to the job description's requirements.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges you faced, your design decisions, and the measurable outcomes or impact.

• Highlight Process: Emphasize your user-centered design methodology, including research, ideation, wireframing, prototyping, testing, and iteration.

• Demonstrate Impact: Quantify results whenever possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Showcase Figma Proficiency: If Figma is preferred, ensure your portfolio clearly demonstrates your advanced skills and experience with the tool.

• Address Accessibility: Include examples where accessibility considerations were integrated into your design process.

Challenge Preparation:

• Understand the Consulting Context: Be prepared for challenges that might involve client-specific scenarios or require rapid problem-solving under pressure.

• Practice Design Thinking: Rehearse your ability to quickly empathize, define, ideate, prototype, and test solutions.

• Articulate Rationale: Be ready to clearly explain the "why" behind your design choices, linking them back to user needs and business objectives.

• Time Management: Practice completing design exercises within realistic time constraints.

📝 Enhancement Note: The portfolio review is paramount. Candidates should invest significant time in preparing a compelling presentation that clearly articulates their design thinking and impact. Be ready to discuss your experience with Figma in detail.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Strongly preferred for wireframing, prototyping, and collaborative design. This is a key technical requirement.

• Comparable Design Tools: Proficiency in Sketch or Adobe XD is considered.

• Adobe Creative Suite: Illustrator, Photoshop, and InDesign for asset creation and manipulation.

• Presentation Software: PowerPoint for client and internal presentations.

Analytics & Reporting:

CRM & Automation:

• Not typically a direct responsibility for UX Architects, but understanding how CRM systems and automation impact customer journeys can provide valuable context.

📝 Enhancement Note: Proficiency with Figma is a critical requirement. Candidates should be prepared to demonstrate advanced skills and experience with this tool, including its collaborative features and prototyping capabilities.

👥 Team Culture & Values

Operations Values:

• Collaboration: A strong emphasis on working effectively with diverse teams and clients, fostering open communication and shared problem-solving.

• Client Focus: Dedication to understanding client needs and delivering high-impact solutions that drive business success.

• Excellence & Innovation: A commitment to high-quality design, staying current with industry trends, and applying innovative approaches.

• Continuous Improvement: A culture that encourages learning, feedback, and the refinement of processes and skills.

• Integrity & Respect: Upholding ethical standards and fostering an inclusive environment where diverse perspectives are valued.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration with developers, business analysts, researchers, and project managers to ensure holistic product development.

• Client Engagement: Proactive and transparent communication with clients, involving them in the design process and presenting solutions with confidence.

• Constructive Feedback: An environment where feedback is given and received openly, facilitating design iteration and team growth.

• Mentorship: A culture of knowledge sharing and skill development, where senior members mentor junior practitioners.

📝 Enhancement Note: CapTech's emphasis on collaboration, client focus, and continuous improvement suggests a culture that rewards proactive engagement and a commitment to delivering outstanding results in a team-oriented setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively mediating between client objectives and user requirements to create solutions that are both effective and commercially viable.

• Navigating Complex Client Environments: Adapting design strategies to diverse client industries, organizational structures, and stakeholder expectations.

• Managing Scope and Timelines: Delivering high-quality UX design within the constraints of consulting project budgets and deadlines.

• Staying Ahead of Technology Trends: Continuously learning and adapting to new design tools, methodologies, and emerging technologies in the digital landscape.

• Mentoring and Design Oversight: Effectively guiding and providing constructive feedback to junior designers while ensuring the quality of their work.

Learning & Development Opportunities:

• Advanced UX Training: Access to specialized courses and workshops to deepen expertise in areas like UX strategy, research methods, or emerging design patterns.

• Industry Conferences & Certifications: Opportunities to attend leading UX conferences and pursue relevant professional certifications.

• Mentorship Programs: Formal and informal mentorship opportunities with experienced UX leaders and directors within CapTech.

• Leadership Development: Pathways to develop leadership skills through project leadership, team management, and strategic contribution.

• Cross-Disciplinary Exposure: Opportunities to work on projects across various industries and technology stacks, broadening professional experience.

📝 Enhancement Note: This role presents significant challenges inherent to consulting, such as managing client expectations and tight deadlines, but these are balanced by extensive opportunities for professional growth and skill development, making it an attractive prospect for ambitious UX professionals.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex UX challenge you faced on a recent project and how you approached solving it using your UX Architecture skills. What was the outcome?" (Focus on process, problem-solving, and impact.)

• "How do you balance user needs with business objectives and technical constraints in a consulting environment, especially when client priorities may differ?" (Demonstrate strategic thinking and negotiation skills.)

Company & Culture Questions:

• "Why are you interested in CapTech Consulting and this specific UX Architect role?" (Research CapTech's values, recent projects, and CX capabilities.)

• "How do you approach collaboration with developers, business analysts, and clients? Describe a time you had to influence stakeholders to adopt a user-centered approach." (Showcase teamwork and communication skills.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly outline: The Problem, Your Role & Responsibilities, The Process (Research, Ideation, Design, Testing), Key Decisions & Rationale, The Solution, and The Impact/Outcomes.

• Emphasize Figma: Be prepared to demonstrate your Figma skills live or discuss advanced features you utilize.

• Quantify Impact: Use data and metrics to support the success of your designs whenever possible.

• Focus on Design Thinking: Clearly articulate your thought process and how you arrived at your design solutions.

• Be Concise and Engaging: Present with confidence, making eye contact and tailoring your language to your audience. Be prepared for follow-up questions.

📝 Enhancement Note: Your portfolio presentation is your primary opportunity to showcase your expertise. Practice your narrative, be ready to dive deep into your process, and clearly articulate the value you bring as a UX Architect, particularly your Figma proficiency.

📌 Application Steps

To apply for this UX Architect position:

• Submit your application through the provided link on the SmartRecruiters platform.

• Portfolio Preparation: Ensure your online portfolio is up-to-date, mobile-responsive, and clearly showcases 3-5 of your strongest UX architecture projects. Tailor the selection to highlight Figma proficiency and experience with client-facing consulting projects.

• Resume Optimization: Update your resume to emphasize your 5+ years of professional experience, specifically highlighting your leadership in UX design, client engagement, and proficiency with Figma and other relevant design tools. Use keywords from the job description.

• Interview Practice: Prepare to walk through your portfolio projects in detail, focusing on your design process, problem-solving approach, and the impact of your work. Practice answering behavioral and strategic questions relevant to UX consulting.

• Company Research: Thoroughly research CapTech Consulting, its values, its Customer Experience practice, and recent projects. Understand their approach to client engagement and technology solutions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.